Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

After seeing all the great reviews and low prices, I decided to come here to get my iPhone 7+…read morefixed. Things went well at first when I dropped off my phone and let the guys at the kiosk know that I had a groupon as well. I came back and my phone was ready. I was asked if I wanted a phone screen protector and I said yes, thinking that it was included in the repair. IT WAS NOT. By the time I figured this out, the screen protector had been applied and couldn't be refunded. It was an extra $25. They said it could be replaced for $9.99 once it wore down if I brought the original receipt back. I honestly felt pretty scammed because I can buy quality screen protectors on Amazon for half that price. When I mentioned the price difference between theirs and Amazon's, they said theirs is higher quality and that I wouldn't be able to put it on properly at home. That's for me to decide. It was said pretty condescendingly. I feel stupid for not asking if the screen protector was free or not, but make sure you do. When I let them know that they should let their customers know that there is a charge for it when asking, they got very defensive and said that other places charge over $30. That wasn't my point. The point was to be transparent with the pricing upfront. Another issue arose with the groupon deal. The original deal is a $30 voucher for $15. I presented this and they said that it would only cover 10%. On my receipt, it's marked as the yelp check in discount. I kept asking why the groupon's full $30 wasn't applied and they said that's just how it was. I told them that it's not right to keep the deal up on the page if it's not accurate and they said they were aware of it but couldn't do much about it. How does that make any sense? The business promoting the deal through groupon should be responsible for upholding it or take it off the site. I purchased it for no reason. I could've still gotten the yelp check in discount without purchasing the groupon. Now I'm having issues getting a refund because groupon makes it so difficult. BUT that's not the end of it. When I said I shouldn't have even purchased the groupon, the guys told me that they don't do discounts much anymore and that they did it for me. It says right on the yelp page that they offer the discount to anyone who checks in. I don't understand. All in all, my phone is fixed. However, I left in a bad mood due to the lack of transparency in pricing for the screen protector, the defensive manner in which they answered my questions, and the way the groupon deal was handled.

Outstanding service. A definite service oriented store. Not just open for sales but the a full…read moreservice store. I recommend this cel M phone storebut to everyone. GREAT JOB JOSEPH

Joseph Sung was incredibly rude, condescending, and unhelpful. He made sure to tell me that he was…read morethe manager, and that's he would not honor my trade-in even though I was instructed to go into any Victra location. Instead of doing what managers can do, he argued with me instead of providing or navigating solutions, told me to " YES, PLEASE go to another store" and dismissed me. The Verizon agent I ended up speaking to due to this told me that it was ridiculous that he didn't help me navigate the issue. And that I could have dropped it off there. I asked her to instead change the location of by trade-in drop off to the Lynnwood store. I will never feel comfortable going in there again. They are not even a corporate store, just a small flagship anyhow. So if you need anything seriously looked into, they can't/won't.

I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

My laptop was overheating and having all sorts of issues. I took it in for the diagnostic…read moreassessment and it turns out it wasn't an issue with the fan, but the battery was overheating from being continuously plugged in. The experienced staff ordered a new battery and replaced it for me. Then they made sure my laptop was functioning correctly again before sending me home. I'm SO relieved they were able to get my work laptop functioning so efficiently and only for the cost of the diagnostic and replacement part. MUCH less expensive than having to replace my computer. Thank you, team, at Tech Security!

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

Your location…read more Cricket Wireless Authorized Retailer 22511 Hwy 99, Edmonds, WA 98026 Cell phone store tim lambert 39 points 17 hours ago Went to the cricket store for new phones. They quoted a price, we made the purchase, then they needed a $100 for transfer of service and activation. So we said we changed our minds and would like to return the phones. They did less the $100. They said they can't give that back. So we paid $100 for absolutely nothing. Called cricket, they said the same thing. Cricket wireless has got to be about the worse wireless service there is. Dishonest Thieves.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Lynnwood store today.

Late morning my iPhone quit sending or receiving calls. In tiny letters it said "no SIM card. I…read moredrove to our nearest TMobile store and walked in 3 young men greeted me. Said they could fix. 5 minutes later all is well again No charge They held the exit door open. I have Parkinson's They were polite, efficient and quick. Thank you

SCAM SCAM SCAM...................If you wander in and there are 3 -4 employees standing around…read morewithout customers.......run the ..outta there. I did not. I was coming from comcast on AURORA at the same strip mall wanting to relieve myself of stress fromxfinfity inst4ead I get the RATH of britany, the manager at this LOOKS like t-mobile but isn't, it's wirevissions w/t-mobile logo & shirts. She is forcing things on me although I tried to tell her I'm a digital idiot and would never use this crap. I wanted out and she said TAKE THEM HOME & TRY IT OUT.. It's FREE I asked ??FREE??? how many days do y ou get before it's a pay this amouint? she said youv'e got 20 days. I came back the next day as it was sunday and they werw closedd. Then I noticed it wasn't really tmobile. So monday I brough back the phone and trackers? and I thanked her but not interested . She said...THAT WILL BE $350.00 for re-stocking??? I was lit..I said your getting paid..YOU restock it you never said there was such a charge. Then she yelled at me and screamed..I'll RUIN YOUR CREDIT AND they have the power to do so with only your email and a couple of debt collectors who are taking over this expensaive world of air waves

Needed battery change for Samsung Galaxy S23+. Battery was swollen & over heating. Reasonable…read moreprices. Went in, paid for it. Took a day to order battery. Day after that, I went in and they swapped it out on the spot, no more than 10 minutes. In and out. This was back in Oct 2025. It's May 2026 & phone still going strong. No more overheating, phone freezing or any issues at all. 10/10 for me.

The owner quoted me $170 to fix my phone with aftermarket parts. I said I wanted something more…read moredurable as I work construction. He said he can go all OEM parts for $320. Turns out he used aftermarket parts. He said he would replace the back, with the same aftermarket parts, for free. How is that going to fix the issue? It will just break again. You can buy refurbished s20+ for 200$, which has all OEM parts. Stay away from this scammer.​

I went in on a Sunday and met Sabrina. I told her I was a teacher, single mom and tight on money…read morebut desperate for a new phone. Boost Mobile was not allowing any kind of new device for monthly payments (at least not for phones under $400 ). My phone was chugging, calling me, shutting off and restarting without prompt. The camera only took pictures on every seventh click. She reviewed devices with me honestly. She priced it out and printed out the total cost. I went with AT&T because they give discounts to teachers. I work til 6pm during the week and wasn't sure when I could come in again. I did come in the next day at 6:45, just because I trusted Sabrina. She stayed late to help me with my device and new plan. She was nice to my kids and gave them paper to draw on. She even helped with spelling words. She knew I couldn't make it in the next night because of my daughter's piano practice. She gave me her phone number in case I encountered any trouble. When I had trouble with the new phone set up, after hours, she connected with me and made sure I was set-up. This is a great deal, a great phone and above and beyond service. Promote her.

Plan & Upgrade Fiasco; Avoid Phillip…read more 08-10-2026: The evening manager Tom is helpful. I am not sure what we worked on will actually happen now. Get everything in writing. You need to be really prepared before coming here, because this evolved into a horrible experience. 7/06/2026: Went to a Ballard location run but a bunch of kids. They gave me assurances, but everything was obviously too good to be true. I go somewhere closer to home to finalize i.e., trading in the older phone. 07-25-2026: I was initially helped by Chris M (the NewJersey/New York accent guy) who took a lot of time and care to assist my boomer mother and me. He helped us apply benefits and lower our premium. When I came back to turn in the phone because of the automatic "stolen iphone" delay he was off early or off. I got "help" from his colleague (this is my first big mistake) and when I came back to fix this issue, sadly, Chris M abandoned me while I was stuck with Phillip (who you need to avoid at all costs). I don't blame Chris M but it would've been resolving of him to butt in and save me from the worst customer service rep in the branch. Phillip is the bald, black tattoo'd ying/yang koi fish, younger gentleman who wears glasses and presents like he knows what he's doing. do not assume he does like I did. Phillip talks very fast and moves fast and this is likely why he is making mistakes that will effect you. During this last office visit, I returned to the store to finalize a complicated trade-in. It was in fact Phillip who told me the wrong timeline for a trade-in. When I returned and confronted him about that fact Phillip was very defensive and wouldn't make eye contact. He said "well I said that based on the information you gave me," which one would hope, in the process that an AT&T employee uses, they hopefully don't assume and verify? Of course not. I am not the employee, I am not an At&T contract expert. If I had the level of apathy towards people like Phillip does, people would die at my job. At AT&T they just lose money and healthy blood pressure. Phillip blew me off and told me to call 611. Well, today I called them and guess what? I am SOL. So Phillip as I expected, just wanted to get rid of me and not take ownership for his mistake. There really feels like there is no accountability for this lapse in information. I was glad that Tom, the current manager I spoke to, was patient enough to listen when I drove back to the store, but I can't stress enough how poor the availability of Chris M was and especially the lack of detail from Phillip caused a good experience to escalate into me driving to this branch multiple times after my shift to argue with these guys. No accountability and assistance over such a small issue- a phone trade in that is already wiped. Now I am writing disgruntled reviews and just hoping I get somewhere, but I will avoid this branch until the Mariners win a world series. Shout out to Nat, the young new hire. He witnessed all of this go down and was very compassionate. Additionally, the other "Chris" was also a very pleasant older gentleman. It's so clownish how this deteriorated and a really unfortunate outcome. Give Chris M a chance but don't count on him being at the branch. Just go somewhere else or get T-Mobile.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.