I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

I asked for help. Olson's asked me not to write a review…read more I've had a very strange and poor customer experience with Ben Olson and Sam of Olson's Hi-Fi. This review was written without anger or exaggeration. I wish I could have read a similar review before engaging this company, as I would NEVER have asked them into my home. I called Ben because I moved from a 600sqft apartment to a house with a large Great Room, and didn't understand why my 10" subwoofer (MartinLogan Dynamo 800x) sounded weird. I didn't know you pick a sub based on the size of the room it's pressurizing, not by model. All I needed was to upgrade to paired ML Dynamo 12s and have them delivered and set up - an easy $3.5k sale. Ben knew the size of my room, but came over to diagnose the "sound issue". I thought he was going to bring a laptop and mic, equipment to test the room's acoustics, etc. He didn't. What followed was consistently unprofessional behavior and boundary issues, a lack of understanding about the equipment he sells, undertrained employees who require payment regardless of outcome, fear-based upselling, and a lot of wasted time. Ben came over 3 times for 7 hours total, Sam was here for 4 hours, and neither succeeded in proper setup. From minute one, Ben spent more time talking about his 'spiritual journey' than about audio. Look, he thinks he's a nice guy, so I chatted along to be polite, but he would NOT take a hint. Ben repeatedly pushed me to become part of his social circle, asked irrelevant (and invasive) personal questions, and later asked me twice to hang out with him. (I declined.) He insisted on taking my old sub to consign without discussing financials or giving me a receipt - I asked multiple times before I received an amateurish version lacking terms or the sub's serial number. (I eventually had it returned.) He promised free installation "as a favor" because 'he liked me', which he seemed to take as permission to work only at his convenience. Later, he gave out my contact info without my consent. (Admittedly, his intentions here were good; still a privacy violation). Ben also made a big deal about giving me 15% off, making it seem like a special just-for-you discount, but I soon found the subs were marked down the same on ML's own site. Why the subterfuge? One bright spot is he left me a loaner 12" while ordering my subs. That was helpful. When I finally asked Ben to let me pay for a tech, he raised his stated install rate by 40%. I asked if he had misspoken, and he agreed to honor their "old rate". (Ben said $250 flat on 2/16, and $175/hr with a 2h min [$350+] on 3/11... 2 days after I turned down his invitation to a jazz show. Coincidence, or was he mad I wouldn't be his friend?) I did end up paying his tech Sam to come out. Sam told me my setup would never sound right, that it was "underpowered", my front speakers were "power hungry", and later said I'd need $8,000 in upgrades for it to sound good. I have run this setup for six years with no issues whatsoever, thoroughly loving the audio quality - only the subwoofer needed to be upgraded, and they have external power. I also clearly told him everything already sounded perfect in the new house except for the deep bass, but he ignored that. Sam blamed the material construction of my house, the crawlspace, the closets, and the carpet for the problems. I did pay the $250 he required 'for his time' before he would release my 800x, but everything was the same when he left as when he arrived. (Sam asked for personal payment instead of sending a shop invoice - I asked why, and he said Ben thought I wouldn't pay. Insulting, and an irregular business practice that lacks a paper trail.) And then Sam asked me not to write a review. (I declined.) The ONLY problem was the subs were not broken in. Now that I've heard the difference, it's obvious. It can be heard when a subwoofer's suspension is restricting the cone's movement - the deep bass is less powerful and less smooth - just like it's possible to hear when a tweeter's clarity is muffled by dust. Why couldn't these "experts" hear that? Why didn't they suggest I let the subs break in before making a decision on new equipment or fearing my room's acoustics were uncorrectable? Sam did mention the break-in period, but only once, as an aside, and otherwise repeatedly tried to scare me into spending more with Olson's. I got my system to sound perfect on my own by going against everything Ben and Sam suggested. Ben got the hardware correct. All their other settings - room correction, volume, crossover, cabling - were wildly incorrect. Ben treats customers as captive audiences for his personal life stories rather than clients paying for expertise. Neither understands what they're hearing when they configure an audio system. It baffles me that their other reviews are positive... or maybe the others like me were also asked not to write reviews. (I anticipate an unprofessional response.) Please do not trust this business.

I have been researching KEF speaker models and own a pair of LS50 Wireless IIs that sound stellar,…read morework flawlessly (though do need to be directly connected to ethernet hardwired for maximum highres via streaming if not using a connected DAC/Streamer FYI), and look beautiful. They took the audio world by storm a few years back and after intense comparison research I bought a pair with matching stands in red - so cool. I searched for Hi-Fi in the greater Seattle/Bellevue looking for the new KEF LS60 60th anniversary speaker model and found Olson's Hi-Fi in Lynnwood WA. For me, having been familiar with Hi-Fi locations in Bellevue and Seattle since the early 70s, Olson's Hi-Fi looked like an unknown gem. I decided to visit for a listen on the drive back from Olympia the Monday after Easter. Olson's is tucked away in their amazing showroom on North Aurora/Highway 99. They specialize in audiophile stereo, mid level and highenbd systems, muscial reproduction platforms/technology, and complete ARV home theatre/cinema systems and installation. There was so much more there than I expected, with an incredible selection of demo systems to experience and hear in person. Everything there was a delight, The brands, the systems, the platforms, the cinema room and above all Ben and Dom. I had a blast listening to my some of my favorite music and sharing my knowledge about the art and science of the audiophile journey. The cinema room is incredible. Ben's detailed knowledge, passion, and expertise was a joy to experience along with his home cinema system design and installation expertise outlines - he made it so enjoyable and explained his approach - the sound of his systems speak for themselves. He and Dom are so fun to talk to! I will be designing my next system(s). with the team and incorporating Roon, Plex, Qobuz, and KEF to name a few of my next systems elements. Olson's is both the destination and journey for stellar home multi media. I can't wait for my first delivery.

Good products. Decent stock levels. 5th screen protector in…read more7 years across 3 phones was installed crooked and with air-bubbles stating, "give it a few hours to settle in and it will disappear." It never did. Not bad enough to worry much. However!!! I recently called to ask a question and got stuck in the worst self-serve phone assistant that did everything under the sun from letting me talk to an actual human. 15 minutes of trying only to be pushed back into the same loop, it finally gave up on me and hung up.

Very disappointing experience with Best Buy TV installation service…read more The original installer did not complete the installation, became unresponsive, and missed a rescheduled appointment with no notice or communication. We rearranged our schedule multiple times and spent weeks trying to resolve the issue. What should have been a simple follow-up turned into repeated phone calls, missed appointments, and escalations with no actual resolution. At this point, we still have an incomplete installation and wasted a significant amount of time dealing with poor customer service and lack of accountability. Extremely frustrating experience and far below what we expected from Best Buy.

Everything about audio control is above average if not way above average. From the CEO all the way…read moredown to the janitor

When I was only 17 years old, I first learned of Audiocontrol products when I fell in love with…read moremobile audio electronics. Several years later, I worked at a store that sold Audiocontrol and built several great systems using their crossovers, line drivers, etc. It's been over 10 years since I worked in consumer electronics and I still use their products in my cars. Recently, I dug up an old crossover I used in a system years ago and noticed my power plug was missing. They were great in helping me get a replacement and responding quickly. At almost 20 years, they still know how to provide great customer service. For anyone who needs any products they offer (home and mobile stereo electronics), I can't recommend them high enough. Their products are top notch, set the standard for their industry and are a great value.

Well let's say good pricing wide selection helpful straff had to keep writing because yelp wont let…read moreme post a brief statement

Our sales consultant, Kellan Blake, was outstanding. He was not only an expert on televisions…read morethemselves but helped us identify the right type and size TV for the space we had, but also a swivel tabletop stand, and accessary components needed to attach to the game console. He's the best! Ed E.

Two words, GIANT TARGET, versus the ones in Seattle: Downtown, Northgate, UDistrict, and Ballard…read more The latter two has closed. I've stopped in previously, usually for a detour for The Homie or items for The Nephew. This was the first time to create a Target account to place an online order for store pickup (11/25/23 - 11/26/23). I appreciated the ease of locating the item and its availability at various store sites. I was also given an update when it was ready for pickup. Why 3 stars? Poor signage of where to get assistance. Big sign near entrance says Returns /Exchanges, but dinky sign for Order Pickups. Scanner used by store associate was glitchy to scan the bar code. And the 80 cents extra charge for a bag fee, of which was never received. UPDATE: bag fee was removed because of the completed onsite/in-person pickup. Thankfully, a limited item was available post Black Friday. However, I rarely go out of my way to shop here. It can get a bit busy and congested with its proximity to Alderwood Mall.

Aarya/Aria from the pickup department is the reason for this review…read more I came in around 8 PM and needed help with an item in the clearance section. Asking for help is honestly the last thing I want to do. I usually try to figure things out myself first, but my app wouldn't scan the item, and the scanner near the plastic plates wouldn't scan it either. There were two of the same item in clearance, and neither had a sale price, so I simply wanted to know if they had been placed there by mistake or if they were actually on sale. I asked Aarya/Aria for help, and she told me to wait "one minute." I was patient, but that one minute turned into over five minutes. I actually timed it. During that time, she repeatedly rolled her eyes and seemed visibly annoyed that I had asked for assistance. What made the interaction even more uncomfortable was the constant huffing and puffing while walking back and forth a very short distance. It was only a few steps, yet she acted as though helping a customer was an exhausting task. There were also several other employees nearby, so I'm not sure why a simple price check became such an ordeal. I understand that work can be tiring and everyone has bad days. But if you're working in a customer-facing position, basic courtesy still matters. If you need more time, just communicate that. If you're busy, say so. Don't tell a customer "one minute" and then leave them standing there while visibly acting irritated. Maybe she needs more experience and practice in the role. More hours might actually help with that. Customer service is part of the job, and hopefully with more practice, helping a customer won't feel like such a physically demanding experience. I also felt uncomfortable with the way I was treated and felt that there was a racial component to the interaction. No customer should leave wondering whether they were treated differently because of their race. I wasn't asking for special treatment. I had already tried the app and the store scanner myself. Both didn't work, so I asked an employee a very basic question. The huffing, puffing and eye-rolling were completely unnecessary. I came in to shop, not to feel like I had inconvenienced someone by asking for help.

My wife and I bought a used wheelchair van that had an Alpine stereo in it. The stereo wasn't…read moreworking properly and they found the issue and didn't charge me for the service! I'll be sad if and when Car Toys goes away

Great experience at this location. Adrian helped me out quite a bit, I installed my amp with some…read moreRCA cables I bought earlier, but forgot to hook up the remote wire. He helped check the connections, gave me a fuse, and some mounting screws for free. Initially thought the amp was fried, but luckily was able to get it all working. Definitely recommend!

Great location and service. Greeted immediately, very friendly…read more Love the new location. Very clean. Very organized. I wish I had time to shop around.

I am recommending this business because I think refurbishing computers and equipment is a good…read moreidea. Also, the product I bought was reasonably priced and works fine. I wanted to get an extra wireless keyboard and mouse so I could have one at work and one at home and wouldn't have to carry them around. I asked about them in the store and was led to a plastic box that was filled with identical wireless keyboard mouse combos. I picked one out and asked where the chip was. This should have tipped off the clerk that I was not tech savvy. As I suspect many of there customers are not. She told me the toggle was under the mouse. I got the set home and did not see a toggle under the mouse (latter I found out she was saying dongle). I looked in the battery chambers of both the keyboard and mouse and did not see it. I called the them and was told to check the battery chambers of both the keyboard and mouse and once again I didn't see it. I was told that this would be a once in a lifetime that a chip was not with the keyboard. I brought the unit in and we looked in the keyboard battery area next. Then we looked we looked at the mouse and they pointed out a built in dongle compartment in the battery chamber of the mouse. I was never told there could be a built in compartment when I was in the store or later on the phone. I have since find some YouTube videos that explain where to find the dongle. This tells me I'm not that only one to have trouble finding it.

Hany is the owner and he definitely has a passion for his work and taking care of his customers! My…read morebrand new 77 inch Samsung OLED TV quit working after just 3 months and wouldn't repair or replace it and instead just refunded my purchase price. I decided to see if I could find someone to repair it and found Hany. It took him a while to get the part he needed due to logistical issues with Samsung but he got it done and gave me an upgrade from 8K to 16Kwhile he was at it! The TV works great now and was only half the cost of buying a new one so I am very happy! He is very busy and both times I was there, he had happy customers dropping by. If you want a good quality electronis repair, give Hany a call!

Short version: We did not have a good experience with this man and his "business" at all. He made…read moremultiple inappropriate comments, didn't communicate AT ALL once item was dropped off, and never mentioned cost until we were trying to pick up the NOT repaired tv. Long version: We dropped off an old and valuable Panasonic VHS player. He mentioned it may be hard to find parts but he would look and keep in touch. During the drop off he made my mom VERY uncomfortable - talking to her for 10 minutes about how attractive she is. She was alone and very uneasy. He also never mentioned anything about price at the drop off and said he would let us know when it was (or wasn't) fixed. After months of hearing nothing, she reached out and he said he couldn't find the parts but that he would be happy to "recycle" it for us. This item goes for $500, even in a nonworking condition, so we made it clear we would be picking it up. Once again, ZERO talk of price. She goes to pick it up, he says he's requiring $90 cash because he suddenly was able to fix something in it, just not enough to actually have it work. (NEVER any mention of this) Once again, she is very uncomfortable, especially after the previous experience, so we just give him the money so we can leave. But not before he makes an extremely rude comment to me about my looks and again reminding us how valuable our item is. (Funny how he wanted to "recycle it") All in all, this man was extremely unprofessional and made countless extremely inappropriate comments. It is 100% worth finding someone else to repair your item - someone who runs their business with integrity.