Got a new phone. The saleswoman was not friendly. Not rude, but not friendly. A very underwhelming…read moreexperience. Another salesman, next to us, had a group of 3 customers, and he allowed 2 of them to have their phones on speaker, so it was difficult to hear the saleswoman. It is flat-out rude to use your phone on speaker in public, especially in a store. Don't know why the T-Mobile employee did not ask his customers to shut their phones off. I will get a phone and service elsewhere in the future.

I had a very disappointing experience at this T-Mobile store. When I opened new service, the…read moreemployees told me the phones would be free. Based on what they told me, I signed up. Later, I found out I was being charged for the phones. What made it worse was how they handled the issue afterward. We went back to the store multiple times trying to get it resolved, and each time they promised they would fix it. They also told us to send an email, which we did. After all of that, nothing was fixed and no one followed up with us. I understand mistakes can happen, but misleading customers and then ignoring them afterward is unacceptable. This experience felt dishonest, unprofessional, and a complete waste of our time. I would not recommend this location based on my experience. Customers deserve clear information, honest service, and staff who follow through on what they promise.

My laptop was overheating and having all sorts of issues. I took it in for the diagnostic…read moreassessment and it turns out it wasn't an issue with the fan, but the battery was overheating from being continuously plugged in. The experienced staff ordered a new battery and replaced it for me. Then they made sure my laptop was functioning correctly again before sending me home. I'm SO relieved they were able to get my work laptop functioning so efficiently and only for the cost of the diagnostic and replacement part. MUCH less expensive than having to replace my computer. Thank you, team, at Tech Security!

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

I brought my phone to the Lynnwood store; it was not turning on at all. Zion let me know what the…read moreproblem may be but would have to take a closer look, he was clear on what pricing would be and when I could check back. I checked later in the day and unfortunately, the phone could not be salvaged. I appreciate Zion taking it apart and trying to fix it, he did not charge me and let me know what a used phone would cost. My father has used this same location and had excellent service as well.

Avoid at all costs, they run an insurance scam and then the manager strong arms you into paying by…read moresaying you cant have your phone back that day unless you pay out of pocket, then asurion refuses to cover their software error and the mistake of the tech at u break I fix. came in with a claim, they said the claim expired so I had to scan and make a new one, apparently Asurion put my imei on number into the system incorrectly (basically a phone VIN number), and the tech didnt notice before starting the work, so when I come back 3 hours later (they never called to tell me my phone was done) they said they would have to replace the broken screen back onto the phone before I could leave (so another 2 hours of my time to cover 2 mistakes, neither of which I made). The "district manager" Sebastian G then just lies to me and tells me my only 2 options are to come back the next day for the phone or pay out of pocket (upon calling asurion later he was supposed to tell me to call them to have the IMEI number fixed on their end, but it was close to their closing time and he did not want to stay late). So with no other option as I cannot leave my phone (literally dont know how to get home without it as I drove over 40 minutes to get here) I am strong armed into paying out of pocket. Now after weeks of run around with their parent insurance company assurion they found a solution where another claim could ve submitted which they would be reimbursed for and then I could be refunded as they would have essentially be paid. To this the "district manager" Sebastion said no because it would make a lot of paper work for him and apparently he was just too lazy to do extra work for a mistake his employee made (according to asurion they are not to do any work on a phone if the imei number doesnt match the one that is on the claim). So at the end of the day, 2 mistakes made by the company and no responsibility shown by the "district manager" Sebastian. At this point both them and Asurion are completely washing their hands of it and leaving me out the full amount of $491, which is ridiculous price to charge for a screen repair of a 5 year old phone but that is besides the point. The 2 receipts pictured will show that my correct IMEI number is on the receipt *after* I pay out of pocket (interesting how their system reads it right once I pay but not during the claim processs). Avoid at all costs and cancel your insurance with asurion, paid into it for over 5 years with no claims and when it finally comes time to pay out they find a way not to. Sebastian also lied when the work order was created to try and deny the time I dropped off (he claimed it was 4) but as you see on the receipt the work order was created at 11:46 am so it took them over 4 hours to *not* fix my phone. To further everything after finally having the insurance company get directly in contact with the store Sebastian lied about the events that transpired. Do not use Asurion and U break I fix, they are not consumer friendly and will not assist you in errors caused by either their own internal website or errors directly caused by their staff. imgur link to the photos since cant add them on yelp https://imgur.com/a/dfELhpE

Coming in to the AT&T Store today, Thursday 11 December 2025, I was hoping to get to look at a few…read moredifferent phone options in-person in relation to getting a new phone. Upon entry to the store, I was greeted by a friendly worker who said it was okay for me to look at the phones on display and helpfully directed me to where the Samsung Galaxy models and iPhone models were on display. My device at the time of the visit was an iPhone Xs that is still working well, so I was interested which models were closest to what I had. With Samsung, it turned out to be the Samsung Galaxy S25 and with the iPhone (15 thru 17 were on display) it turned out to be the iPhone 16e. Both were a little bit taller than my Xs and about the same width. The display set-up allowed me to pick each device up and look at the front and back. I preferred the single camera circle of the 16e to the three camera circles of the S25. The devices could also be explored operationally. Since I use my phone a fair amount for photos and videos, I explored the video/camera mode on each. I found the zoom to be ever so perceptibly slower with the Samsung than the iPhone, both were quick though. Prices for the different devices and different storage space capacities were communicated by each phone model I explored. All around I had an enjoyable experience and greatly appreciated being able to see/explore different phone options in-person.

Can't say enough about this location…read more First go around in solving a big mess the other AT&T store made in ordering our S22 Ultras and he handled it like a champ! Wirh the time he had to spend in talking to corporate regarding the mix up and sorting it out...he never once got frustrated or overwhelmed. Second go around and Jael is now up to the plate. She helped my aunts with transferring their number and getting them onto my account. Then she helped us all (me, my wife, and my 2 aunts) in getting smart watches, linking them up to the right phones, and never showed any frustrations or annoyances. Knocked it out of the park! I'll definitely go here as long as they're there.

I paid for the service. It didn't work. Verizon denied my refund request. In January 2026, I…read morepurchased Verizon's TravelPass International phone service for $67.71 and $111.95 for my two mobile phone lines. The service did not work when I needed to use it during travel. Because I couldn't connect, I couldn't contact customer service for assistance. Furthermore, when I returned to the U.S. Verizon customer service either hung up or put me on indefinite hold. I sent a written complaint requesting a refund. My refund request was denied. This is not customer service. I would not recommend Verizon.

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

Plan & Upgrade Fiasco; Avoid Phillip…read more 08-10-2026: The evening manager Tom is helpful. I am not sure what we worked on will actually happen now. Get everything in writing. You need to be really prepared before coming here, because this evolved into a horrible experience. 7/06/2026: Went to a Ballard location run but a bunch of kids. They gave me assurances, but everything was obviously too good to be true. I go somewhere closer to home to finalize i.e., trading in the older phone. 07-25-2026: I was initially helped by Chris M (the NewJersey/New York accent guy) who took a lot of time and care to assist my boomer mother and me. He helped us apply benefits and lower our premium. When I came back to turn in the phone because of the automatic "stolen iphone" delay he was off early or off. I got "help" from his colleague (this is my first big mistake) and when I came back to fix this issue, sadly, Chris M abandoned me while I was stuck with Phillip (who you need to avoid at all costs). I don't blame Chris M but it would've been resolving of him to butt in and save me from the worst customer service rep in the branch. Phillip is the bald, black tattoo'd ying/yang koi fish, younger gentleman who wears glasses and presents like he knows what he's doing. do not assume he does like I did. Phillip talks very fast and moves fast and this is likely why he is making mistakes that will effect you. During this last office visit, I returned to the store to finalize a complicated trade-in. It was in fact Phillip who told me the wrong timeline for a trade-in. When I returned and confronted him about that fact Phillip was very defensive and wouldn't make eye contact. He said "well I said that based on the information you gave me," which one would hope, in the process that an AT&T employee uses, they hopefully don't assume and verify? Of course not. I am not the employee, I am not an At&T contract expert. If I had the level of apathy towards people like Phillip does, people would die at my job. At AT&T they just lose money and healthy blood pressure. Phillip blew me off and told me to call 611. Well, today I called them and guess what? I am SOL. So Phillip as I expected, just wanted to get rid of me and not take ownership for his mistake. There really feels like there is no accountability for this lapse in information. I was glad that Tom, the current manager I spoke to, was patient enough to listen when I drove back to the store, but I can't stress enough how poor the availability of Chris M was and especially the lack of detail from Phillip caused a good experience to escalate into me driving to this branch multiple times after my shift to argue with these guys. No accountability and assistance over such a small issue- a phone trade in that is already wiped. Now I am writing disgruntled reviews and just hoping I get somewhere, but I will avoid this branch until the Mariners win a world series. Shout out to Nat, the young new hire. He witnessed all of this go down and was very compassionate. Additionally, the other "Chris" was also a very pleasant older gentleman. It's so clownish how this deteriorated and a really unfortunate outcome. Give Chris M a chance but don't count on him being at the branch. Just go somewhere else or get T-Mobile.

WORST company in the history of telecommunication. no matter what problem you take to them, their…read moreanswer is "sorry there is nothing we can do" . Store manager named TOM is the biggest idiot I have met. He is not even understanding the problem and just blaming Tmobile coz I switched to them. I had a switcher offer where AT&T gave some gift cards to pay off TMO phones when I was switching from TMO to AT&T. AT&T service was so PATHETIC that after 9-10 months I had to gi back to TMO even thogh AT&T was so less money out of pocket. NO ONE told me that I cannot switch before 12 months else these reward cards will be charged to me. When I am at the store, the other rep printed out something and gave it to me read which had that if you switch before 12 months, rebate wil be reversed. Even when I went to the store to pay off AT&T devices to I can switch back to TMO, the guy in the store did not mentioned that I am trying to switch before 12 months and hence you might be charged for the rebate you got before. Store manager TOM said it ist TMO fault who did not verify a step. I was surprised to hear that since TMO has nothing to do with AT&T switcher offer. THE MOST REDICULOUS customer service, THE MOST PATHETIC store people. When I asked TOM is last name, and employee ID, he said he would absolutely not give me that. 2 CENTS - NEVER EVER buy AT&T phones. The reception sucks - you cannot even go into a store as they do not have receptions there. You cannot go north towards Marysville, Phones do not work there I wish I could give ZERO stars

Well it was time to upgrade my wife's and my cell phone and we both have iPhones already we wanted…read moreto stay with something we are familiar with. We were helped by an associate named Jessie who was able to answer our questions and get us our phones in a timely fashion, we had dinner reservations and she went the extra mile to make sure we weren't too late. We are very happy with the phones so far but the customer service was excellent.

My visit to the Apple Store today, Friday 16 January 2026, was about as primely relaxing as I could…read morehope for. Finding the store front along an outdoor walkway in Alderwood Mall was streamlined. Music outside the entrance/exit helped set an upbeat vibe upon entry/exit. Upon entry to the store I was greeted by a friendly worker. Music played quietly for the duration of my visit and I was not interrupted by other patrons nor workers while looking at the devices. After entry, I made my way to the computers area to look at what was on display. Desktop options were on display with corresponding keyboard and computer mouse technology. Laptops were on display by make (Air and Pro). Each make had varied laptops on display to highlight different size screens and different finishes (silver/metal and black). Clicking on the trackpad awakened the device and basic features were available to access/explore. I found my experience on the whole to be welcoming.