I had to get my mom an iPhone, so I decided to drop by and check out some plans. They have their…read moreFather's Day deal, buy 1 get 1 off. I was in! I mean getting 2 phones for the price of 1, you really can't beat this deal! I was asked to check in and within 1 min or so, I was seen by Brandon. He was very friendly, very patient, and helped me through the process. He helped me pick out which iPhone and told me the latest features since I'm not up to date with any techy things. I decided on the iPhone X, which was a top choice for me bc my mom is more familiar with the iPhone, but this was a good size and user-friendly. It took me very little time to figure out how to use the phone (I have Samsung and it's a solid phone, but navigating is a little more work). Before I decided to leave I was mesmerized by the Apple iWatch, so I decided to browse around. I was sold on it bc I use to have one and was very familiar with the functions. I'm glad now its waterproof and I don't have to worry about taking it off when I swim, or walking in the rain. Now, I had to decide if I wanted the aluminum watch or the stainless steel. The reason was very easy for me bc when I had the aluminum iwatch 2, it froze when I did intense workout (i.e., boxing, HIIT, etc.) I felt it was too flimsy and I had to upgrade my watch to stainless steel. Glad I did bc it went through intense workout and never froze. However, when I was ready to purchase my iWatch 3, they didn't have it available. I was super bummed out. But, the manager, being as awesome as she was managed to look up another location, 15 miles away. Which I'm from waaaay out of town (Cali), I wasn't sure if I was able to find it or get it in time. Jodi, the manager, without hesitation told me that she can ship it to me, or pick it up for me. I was super shocked that she would go out of her way to pick up an item for me. I am beyond grateful of the staff and their generous time in helping me, without being pushy with upselling me, and managing to smoothly find the products and driving to pick up my product. You guys are really exceptional and I'm grateful of all your help! Thanks so much, Brandon and Jodi! You guys totally rock! =)

I paid for the service. It didn't work. Verizon denied my refund request. In January 2026, I…read morepurchased Verizon's TravelPass International phone service for $67.71 and $111.95 for my two mobile phone lines. The service did not work when I needed to use it during travel. Because I couldn't connect, I couldn't contact customer service for assistance. Furthermore, when I returned to the U.S. Verizon customer service either hung up or put me on indefinite hold. I sent a written complaint requesting a refund. My refund request was denied. This is not customer service. I would not recommend Verizon.

Come here if you want to be bamboozled and if your into Poor service. They offered free Apple Watch…read moreas Black Friday special and later they charge for the "free"promotion watch in future bills. And they charge for the Apple Watch band separately. They are not transparent employees Thieves!!!

I was going to let this go the first time I left this store but after the second time, I decided to…read moreshare my experience that I had today. I just got a new phone & I'm on the prepaid plan. e-SIM didn't work so i couldn't transfer my phone number over from home. I went to this T-Mobile location to get a QR code & was told by the associate manager (AM) that since I was on the prepaid plan, she couldn't help me & I needed to call customer service. I mentioned to her that I lived in a bad cell service area, and if I could make the call from inside the store. She told me that I could go outside instead and make the call from my car. I looked around... We were the only ones here and I was the only one who had my mask on. Maybe she could still smell my coffee breath? So, e-SIM didn't work, going into the store didn't work, and now I can't make the call from inside the store? Guess the store is here to just look pretty? Anyway, I told her this should be feedback to corporate about the inefficiencies of this process. And I was fed back with "I can only do so much". Inspiring attitude... worthy of a TED talk! Said no one in the empty T-Mobile store. So I got into my car called T-Mobile Customer Service & explained my issue. The rep was baffled on why I couldn't make the call from inside the store, because I needed Wi-Fi to get my phone # activated on my new phone. So reluctantly, I went back into the store again, AM told the other employee to come out with her.. guess it takes 3 T-Mobile reps now... or she needed the muscle, or it was my coffee breath from behind my mask... not sure. But the 3rd employee was asking me why I was on the prepaid plan. I guess my answer didn't please her, because she just stared at me... no smile, not even moving.., nothing. It was like watching a system freeze in front of me... I thought I broke her! AM even said nothing could really beat my plan, but then she tried to sell me on upgrading to the international plan. Talked about how I could do free messaging, payment plan would be all set up, etc.... I guess wearing makeup makes me look well-traveled? It was sooo awkward being in there & at that point, I thought I would rather get my eyelashes plucked than spend any more time in that store with these two employees. The catitide (cat + attitude) unfriendly customer service, certain tech skills that were lacking (which can be easily forgiven, had the experience been more pleasant) made this store trip strange & uncomfortable.... I'll drive the extra miles and go to the one in Shoreline next time!

Coming in to the AT&T Store today, Thursday 11 December 2025, I was hoping to get to look at a few…read moredifferent phone options in-person in relation to getting a new phone. Upon entry to the store, I was greeted by a friendly worker who said it was okay for me to look at the phones on display and helpfully directed me to where the Samsung Galaxy models and iPhone models were on display. My device at the time of the visit was an iPhone Xs that is still working well, so I was interested which models were closest to what I had. With Samsung, it turned out to be the Samsung Galaxy S25 and with the iPhone (15 thru 17 were on display) it turned out to be the iPhone 16e. Both were a little bit taller than my Xs and about the same width. The display set-up allowed me to pick each device up and look at the front and back. I preferred the single camera circle of the 16e to the three camera circles of the S25. The devices could also be explored operationally. Since I use my phone a fair amount for photos and videos, I explored the video/camera mode on each. I found the zoom to be ever so perceptibly slower with the Samsung than the iPhone, both were quick though. Prices for the different devices and different storage space capacities were communicated by each phone model I explored. All around I had an enjoyable experience and greatly appreciated being able to see/explore different phone options in-person.

Can't say enough about this location…read more First go around in solving a big mess the other AT&T store made in ordering our S22 Ultras and he handled it like a champ! Wirh the time he had to spend in talking to corporate regarding the mix up and sorting it out...he never once got frustrated or overwhelmed. Second go around and Jael is now up to the plate. She helped my aunts with transferring their number and getting them onto my account. Then she helped us all (me, my wife, and my 2 aunts) in getting smart watches, linking them up to the right phones, and never showed any frustrations or annoyances. Knocked it out of the park! I'll definitely go here as long as they're there.

I needed to fix my 9th gen ipad. The Apple store at the Alderwood Mall couldn't fix it, instead…read moreoffered to sell me the same model for another $250. I called 5 ipad repair shops and Jay at CPL was the was able to give me the answer I was looking for evwn without seeing the ipad. Got the ipad very quickly and the rates were very fair. I will not use another electronics repair shop.

I called on Friday with service requested for a completely busted iPhone, he asked me to bring it…read moreby. A half hour later he explained he get could the screen turned on again and also replace the back. It was a good value for the quoted price, and also said it would be ready in 24 hours. Sure enough I got the call the next day and picked it up. Good as a brand new phone! Very happy with the service.

I brought my phone to the Lynnwood store; it was not turning on at all. Zion let me know what the…read moreproblem may be but would have to take a closer look, he was clear on what pricing would be and when I could check back. I checked later in the day and unfortunately, the phone could not be salvaged. I appreciate Zion taking it apart and trying to fix it, he did not charge me and let me know what a used phone would cost. My father has used this same location and had excellent service as well.

Avoid at all costs, they run an insurance scam and then the manager strong arms you into paying by…read moresaying you cant have your phone back that day unless you pay out of pocket, then asurion refuses to cover their software error and the mistake of the tech at u break I fix. came in with a claim, they said the claim expired so I had to scan and make a new one, apparently Asurion put my imei on number into the system incorrectly (basically a phone VIN number), and the tech didnt notice before starting the work, so when I come back 3 hours later (they never called to tell me my phone was done) they said they would have to replace the broken screen back onto the phone before I could leave (so another 2 hours of my time to cover 2 mistakes, neither of which I made). The "district manager" Sebastian G then just lies to me and tells me my only 2 options are to come back the next day for the phone or pay out of pocket (upon calling asurion later he was supposed to tell me to call them to have the IMEI number fixed on their end, but it was close to their closing time and he did not want to stay late). So with no other option as I cannot leave my phone (literally dont know how to get home without it as I drove over 40 minutes to get here) I am strong armed into paying out of pocket. Now after weeks of run around with their parent insurance company assurion they found a solution where another claim could ve submitted which they would be reimbursed for and then I could be refunded as they would have essentially be paid. To this the "district manager" Sebastion said no because it would make a lot of paper work for him and apparently he was just too lazy to do extra work for a mistake his employee made (according to asurion they are not to do any work on a phone if the imei number doesnt match the one that is on the claim). So at the end of the day, 2 mistakes made by the company and no responsibility shown by the "district manager" Sebastian. At this point both them and Asurion are completely washing their hands of it and leaving me out the full amount of $491, which is ridiculous price to charge for a screen repair of a 5 year old phone but that is besides the point. The 2 receipts pictured will show that my correct IMEI number is on the receipt *after* I pay out of pocket (interesting how their system reads it right once I pay but not during the claim processs). Avoid at all costs and cancel your insurance with asurion, paid into it for over 5 years with no claims and when it finally comes time to pay out they find a way not to. Sebastian also lied when the work order was created to try and deny the time I dropped off (he claimed it was 4) but as you see on the receipt the work order was created at 11:46 am so it took them over 4 hours to *not* fix my phone. To further everything after finally having the insurance company get directly in contact with the store Sebastian lied about the events that transpired. Do not use Asurion and U break I fix, they are not consumer friendly and will not assist you in errors caused by either their own internal website or errors directly caused by their staff. imgur link to the photos since cant add them on yelp https://imgur.com/a/dfELhpE