Well it was time to upgrade my wife's and my cell phone and we both have iPhones already we wanted…read moreto stay with something we are familiar with. We were helped by an associate named Jessie who was able to answer our questions and get us our phones in a timely fashion, we had dinner reservations and she went the extra mile to make sure we weren't too late. We are very happy with the phones so far but the customer service was excellent.

My visit to the Apple Store today, Friday 16 January 2026, was about as primely relaxing as I could…read morehope for. Finding the store front along an outdoor walkway in Alderwood Mall was streamlined. Music outside the entrance/exit helped set an upbeat vibe upon entry/exit. Upon entry to the store I was greeted by a friendly worker. Music played quietly for the duration of my visit and I was not interrupted by other patrons nor workers while looking at the devices. After entry, I made my way to the computers area to look at what was on display. Desktop options were on display with corresponding keyboard and computer mouse technology. Laptops were on display by make (Air and Pro). Each make had varied laptops on display to highlight different size screens and different finishes (silver/metal and black). Clicking on the trackpad awakened the device and basic features were available to access/explore. I found my experience on the whole to be welcoming.

I paid for the service. It didn't work. Verizon denied my refund request. In January 2026, I…read morepurchased Verizon's TravelPass International phone service for $67.71 and $111.95 for my two mobile phone lines. The service did not work when I needed to use it during travel. Because I couldn't connect, I couldn't contact customer service for assistance. Furthermore, when I returned to the U.S. Verizon customer service either hung up or put me on indefinite hold. I sent a written complaint requesting a refund. My refund request was denied. This is not customer service. I would not recommend Verizon.

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

Come here if you want to be bamboozled and if your into Poor service. They offered free Apple Watch…read moreas Black Friday special and later they charge for the "free"promotion watch in future bills. And they charge for the Apple Watch band separately. They are not transparent employees Thieves!!!

I was going to let this go the first time I left this store but after the second time, I decided to…read moreshare my experience that I had today. I just got a new phone & I'm on the prepaid plan. e-SIM didn't work so i couldn't transfer my phone number over from home. I went to this T-Mobile location to get a QR code & was told by the associate manager (AM) that since I was on the prepaid plan, she couldn't help me & I needed to call customer service. I mentioned to her that I lived in a bad cell service area, and if I could make the call from inside the store. She told me that I could go outside instead and make the call from my car. I looked around... We were the only ones here and I was the only one who had my mask on. Maybe she could still smell my coffee breath? So, e-SIM didn't work, going into the store didn't work, and now I can't make the call from inside the store? Guess the store is here to just look pretty? Anyway, I told her this should be feedback to corporate about the inefficiencies of this process. And I was fed back with "I can only do so much". Inspiring attitude... worthy of a TED talk! Said no one in the empty T-Mobile store. So I got into my car called T-Mobile Customer Service & explained my issue. The rep was baffled on why I couldn't make the call from inside the store, because I needed Wi-Fi to get my phone # activated on my new phone. So reluctantly, I went back into the store again, AM told the other employee to come out with her.. guess it takes 3 T-Mobile reps now... or she needed the muscle, or it was my coffee breath from behind my mask... not sure. But the 3rd employee was asking me why I was on the prepaid plan. I guess my answer didn't please her, because she just stared at me... no smile, not even moving.., nothing. It was like watching a system freeze in front of me... I thought I broke her! AM even said nothing could really beat my plan, but then she tried to sell me on upgrading to the international plan. Talked about how I could do free messaging, payment plan would be all set up, etc.... I guess wearing makeup makes me look well-traveled? It was sooo awkward being in there & at that point, I thought I would rather get my eyelashes plucked than spend any more time in that store with these two employees. The catitide (cat + attitude) unfriendly customer service, certain tech skills that were lacking (which can be easily forgiven, had the experience been more pleasant) made this store trip strange & uncomfortable.... I'll drive the extra miles and go to the one in Shoreline next time!

Coming in to the AT&T Store today, Thursday 11 December 2025, I was hoping to get to look at a few…read moredifferent phone options in-person in relation to getting a new phone. Upon entry to the store, I was greeted by a friendly worker who said it was okay for me to look at the phones on display and helpfully directed me to where the Samsung Galaxy models and iPhone models were on display. My device at the time of the visit was an iPhone Xs that is still working well, so I was interested which models were closest to what I had. With Samsung, it turned out to be the Samsung Galaxy S25 and with the iPhone (15 thru 17 were on display) it turned out to be the iPhone 16e. Both were a little bit taller than my Xs and about the same width. The display set-up allowed me to pick each device up and look at the front and back. I preferred the single camera circle of the 16e to the three camera circles of the S25. The devices could also be explored operationally. Since I use my phone a fair amount for photos and videos, I explored the video/camera mode on each. I found the zoom to be ever so perceptibly slower with the Samsung than the iPhone, both were quick though. Prices for the different devices and different storage space capacities were communicated by each phone model I explored. All around I had an enjoyable experience and greatly appreciated being able to see/explore different phone options in-person.

Can't say enough about this location…read more First go around in solving a big mess the other AT&T store made in ordering our S22 Ultras and he handled it like a champ! Wirh the time he had to spend in talking to corporate regarding the mix up and sorting it out...he never once got frustrated or overwhelmed. Second go around and Jael is now up to the plate. She helped my aunts with transferring their number and getting them onto my account. Then she helped us all (me, my wife, and my 2 aunts) in getting smart watches, linking them up to the right phones, and never showed any frustrations or annoyances. Knocked it out of the park! I'll definitely go here as long as they're there.

The cell phone died! Woke up one morning and it was off and wouldn't charge. Took it to a nearby…read more"..I fix it" store and they could do nothing with it. Luckily, they suggested the "Lab" in Lynnwood. Ultimately, Jay found that a capacitor the size of a dot of an " i " in this text had gone bad and luckily (again) he was able to replace it. The work that people like Jay do is often phenomenal, like with my phone. Highly recommended

I called on Friday with service requested for a completely busted iPhone, he asked me to bring it…read moreby. A half hour later he explained he get could the screen turned on again and also replace the back. It was a good value for the quoted price, and also said it would be ready in 24 hours. Sure enough I got the call the next day and picked it up. Good as a brand new phone! Very happy with the service.

We took my new phone into the Lynnwood store and was helped by Kevin. We were very impressed…read morewith his work. He explained exactly what he was doing. He was very pleasant, and answered all our many questions in an understandable way. (We are in our upper 70's..... so that was very important for us!). We will tell others that we know about your service. Ernie and Kathy Lassman

I brought my phone to the Lynnwood store; it was not turning on at all. Zion let me know what the…read moreproblem may be but would have to take a closer look, he was clear on what pricing would be and when I could check back. I checked later in the day and unfortunately, the phone could not be salvaged. I appreciate Zion taking it apart and trying to fix it, he did not charge me and let me know what a used phone would cost. My father has used this same location and had excellent service as well.

We switched to T Mobile from 24 years with Verizon and could not be happier. Thank you John for all…read moreyour assistance in this transfer

Went to this store today after speaking to 2 T-mobile reps on the phone telling us to come to store…read moreso they can handle this issue directly! - change of responsibility from my father to his ex-wife. Such a hassle dealing with TMobile since my dad moved in with me. So, went to the store and spoke to a lady who said that my dad still had account under his name and that he would need to call Tmobile again with his new pin #. I asked if they can call TMobile directly to speak to a rep (instead of me waiting 30 minutes) and then she can explain the issue and we can resolve it then. Because earlier the rep stated a person in retail needs to verify his identity to proceed. The retail rep lady said they could not call and if they did they would be waiting on hold too long.. So, we get home I call T-Mobile AGAIN. 4th time dealing with them today (3 times phone, 1 time-in person in Lynnwood). This rep says that the retail person should have called for us at the store and they would have directed her to the "change of responsibility" department because she could have verified my dad's ID for them and it would have been easier. In my experience, with my cell provider that starts with "A" T ...any time I go to the store and IF there's an issue, those reps call the main line and help us handle the issue right there and then, even if they had to wait, at least they were patient. So now it's 5pm and this issue still has not been resolved but, my reason for the 1-star is because lack of knowledge or willingness to help my 85-year old VETERAN dad!