An overly patronizing staff of elites whose only interest is selling you the most expensive phone…read moreor device. Service is slow with long waits and an equally drawn out and tiring sales pitch and schpeel. Not at all very consumer friendly or helpful. Talk in circles and they act as if they have a university degree in Retail Sciences! If you have a problem, forget about receiving much more than lip service to basically fend for yourself and look it up online. The sole object here is to sell you a phone! An expensive one! While Verizon is the best cellular phone and a leader in its class. These outlets do nothing to enhance Verizon's best image or reputation. Kiosks at C...co, offer far better deals at half the cost, especially if they have a sale going on. I got my S10 for basically half price elsewhere! Key is to shop around and try not to be sold the Brooklyn Bridge by these Verizon stores. Shop around!

This establishment is managed and staffed by some awful human beings. Please be aware that they may…read morebe running a scam of an establishment, and warn your older parents, grandparents, friends and relatives of this place. My 80 year old father, who happens to be a disabled veteran, went in to this store to add minutes to his prepaid Verizon phone and mentioned to a staff member that he would like to be able to listen to music on his phone, too. Now the staff member could have assessed the situation including the fact that my father rarely uses his phone and sold my father an affordable phone that also plays music. This woman, however, chose to scam my father into purchasing a $780.99 iPhone and to start him on a monthly phone bill that he did not need. I tried to show my dad how to use the phone, but he couldn't figure it out. My dad is a brilliant man in a lot of ways, but he sustained a head injury in the Air Force years ago, and certain things he just can't get. This was one of those things. He also mixed up that he had 15 days to return the phone not 30 days as he told us. My parents went to return the phone, but the store would not allow them to do so and told them they would have the manager call them. The manager never called. A store employee also very rudely stated that my father, "Knows how to use a credit card," when my mom was trying to explain why they should take the phone back. I called corporate Verizon to see if I could get to the bottom of the situation. The people from Verizon were very nice and tried to assist, but because this location is an authorized retailer and not a corporate owned store, they could not authorize the return of the phone. They advised that my parents return to the store when the manager returned to work later in the week. My parents returned to the store to see if the manager would approve returning the phone, but the manager said he would not. He was well aware of my dad's status as a disabled veteran and still told my mom, "Well, no one held a gun to his head," when my mother expressed how upset she was that this sales person scammed my dad into buying this ridiculously expensive phone. I am filing a complaint with the Better Business Bureau and have contacted some attorneys to see what we can do, but is most likely we will be stuck trying to sell the phone. Corporate Verizon was kind enough to let my dad cancel the cell phone plan. The only action I know we can take is to spread the word that this store scammed a disabled veteran and were then rude and condescending to someone who wanted nothing more than his money back. Please warn your friends and family to avoid this store!

Service was TERRIBLE!! About 3 weeks ago I was calling a number of wireless phone stores for a new…read morephone after I dropped mine in the pool I came across Fone Zone. It was the cheapest price I could find out of any of the stores in NWI and now I know why! Because they're probably hurting for business. A middle aged man named Tony was who I was helped by with my new phone. He sets me up with a great price on a new phone and I was on my way. I get to my home about 15 minutes down the road and the phone shuts off!! I take it in and this Tony guy says I can't do anything for that but I will give you 150 discount on another phone. This man is a fraud!!! Selling broken phones and taking advantage of customers. Not to mention the two times I was in there he had friends hanging out in the shop. So unprofessional. He should be behind bars!!!! Do not give these people your service. Trust me on this one!!

From the owner: Fone Zone is located in Highland, Indiana. When it comes to cell phones, cell phone repairs,…read moreservice, accessories, and everything else phones, Fone Zone has you covered! We repair all cell phones, tablets, ipads, and portable devices. Do you have a broken screen We can fix that. Our technicians are fast, friendly, and knowledgeable.Most cell phone repairs are completed the same day. We have the largest selection of cell phone cases and accessories in the Northwest Indiana area including cell phone cases, chargers, screen protectors and much more! From Otterbox and Spigen to Body Glove and aftermarket, we have all styles and colors. Our Services: - Cell phone screen repairs - Cracked Screens - Water Damage - Iphone glass repair - IPad glass replacement - Charger Port repairs - Screen and glass repair on most smartphones and tablets - We Unlock and Jailbreak cell phones - Cell phone speaker repair - Pre-paid cell phone services available - Android Phone repair - Prepaid activation c

I brought my iPhone 12 Pro Max in because it wouldn't charge. Naturally, I assumed the…read moreworst--broken port, new phone time, sell a kidney. Turns out... it was just lint. Pocket fuzz had staged a full-scale invasion inside my charging port. These geniuses didn't just clean it out--they performed a delicate iPhone colonoscopy. In less than five minutes, my dead phone went from "flatline" to "back from the dead." Watching them pull out enough lint to stuff a Build-a-Bear was both horrifying and deeply satisfying. Honestly, I half expected them to hand me a tiny sweater knitted from pocket debris. Moral of the story: before you panic, let these folks work their magic. They saved me from buying a new phone, a new charger, or worse... facing life without Instagram. Highly recommend...fast, friendly, and they don't judge you for carrying around six years' worth of pocket dust like a lint dragon.

Okay, so heres the thing, as much as I'd love to be able to leave a full 5 star review, I just cant…read morein good faith. Lmao. They get an A+ when it comes to the repair of my Dell laptop, inspiring 3580! It was having tons of software issues, as I recently purchased it from a local pawn shop. It would not properly install the latest version of windows, it kept stalling around 70-80% it waz running ultra slow, and sadly, ive become my father. (illiterate when it comes to technology, something i never thought would happen to me) Anyways, I struggled to find the right place to bring my laptop in, because when you know very little about computers, you have no idea if your being taken advantage of, or even told the correct information. So the reason they didnt get a 5 start review is because I felt like the man who did the work on my computer was very rude and wasnt explaining anything to me. I have no idea if I overpaid, but I do know that good service is more than just fixing the issue. I want good service all around, and I did not get that here.

The Hammond In store has been my go to store fore over six years. My loyalty to a business is based…read moreon customer service. This past week, I experienced the worst time and lost of phone service since owning a cell phone. In my attempt to migrate a network service , I had to twice visit the store where I had the pleasure to encounter Erica G. and Victor both were proffessional and patient in the attention to resolving my issue. Particular in mediating with the third party vendor. As a senior consumer,I appreciate the level of service they provided.here

They buttered me up, had me go get a screen fixed on my iphone just so i can trade it in to get a…read more16 promax. i get back after they agreed to hold it to it being sold by the manager. Will not do business here again and wish the female manager was on duty, the male manager forced the sell under cutting our verbal agreement.

Great customer service. Daisy was super helpful in giving me every option for my device.read more

We waited a week for a repair that was supposed to take 45 min per VZW. We got to the repair center…read moreand tech automatically says he thinks phone got wet but it never had which he couldn't prove. Next he said they had to order parts and should be repaired within a couple of days. I called and left a message inquiring about our phone and never got a call back. I had to call them only to find out that they couldn't fix it and I had to go back and pick the bad phone up to send in for replacement. The same tech helped me both times. He was a bit arrogant and cocky. I WILL NEVER GO BACK TO THE NOBLESVILLE LOCATION AGAIN due to his arrogance and lack of communication from the store letting me know the status of my repair. Poor service. Poor attitude.

phone works fine i would recond them, they put my phone in a new case and replaced the batteryread more

hi so i took my switch here a few months ago to fix my broken screen. and they fixed some of it but…read morethey bought the wrong part. that's not why i'm writing this review. my left joy-con rail stopped working when i got it back. now it's asking me to slide both joycons in and my left joycon wont register making my switch useless. either they forgot to plug in the ribbon cable or they broke it. by the other low review i assume they also might of taken some of my parts and didn't put it back. something else i want to add is that they made the screws very tight so no one can open it. hopefully nothing bad happened.

I had a terrible experience with Cellular 4 U and would not recommend them. I dropped my phone off…read moreto see if they could get it on in order to transfer the data to my new phone. I was told the phone would be back in a few days, but it took over two weeks to get it back. They did not fix the phone, and I had to go there three times and each time I was told he didn't have the phone. My husband was upset that we paid the $45.00 and waited two weeks only to have him tell us they couldn't fix it. They got into an argument when he asked for the phone back and the owner called him the "n" word. We ended up calling the police to try to resolve the issue. This place is horrible, and the owner has no respect for his customers. Horrible customer service and racist.

The shop is a complete mess and unprofessional. Cellphone repairs and accessories are overpricedread more

Excellent customer service, great selections and best prices in town. The employees are very…read moreknowledgable and honest when helping you make a purchase. If you want fast and great quality service then visit abc in Hammond, you won't be disappointed!

I went in a little hesitant after a terrible experience here 2-3 yrs ago, and thankfully I had a…read moregreat worker named Olivia jada help me. She was so helpful and kind and went above and beyond to help me figure out which phone would be a great option for me and within budget. Tmobile needs to give her a raise OKAY!

I wish we had visited Yelp before went to the T-Mobile on Calumet Ave in Munster, IN. The customer…read moreservice was aweful! Uzi was inept and Joshua is incapable of healthy human interaction. It is amazing this store is still open. They treat customers like they are a nuisance and are unprepared and unprofessional at best. Drive the extra mile, 2, 3 or 5 to a corporate store where you can find knowledgable and helpful staff to provide quality customer service. We had to leave the store before our service was complete because Joshua believed it prudent to raise is voice and become aggressive because we expressed that we were not having a good experience in his store.