Usually I rely on the Apple store for technical issues, but when I needed a new phone, they were…read moreunable to help with the set up because of Covid. Lucky for me, I discovered this Verizon store! I can't say enough good things about my experience with this staff, especially Kennya, who walked us through an upgrade to an iPhone 12. She was so knowledgeable and efficient! Not only was I completely blown away by how much money I actually saved on those phones, she went above and beyond, traveling to other stores for desired colors, and made sure we received all available discounts, perks and gifts. Thank you so much for such great service!

This location isn't a real Verizon store but an authorized retailer. They scammed us by adding a…read moreprotection plan and an additional phone line onto the bill thinking we wouldn't notice.

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

I go in to upgrade my phone. The one guy looks at me like I'm speaking Latin, does absolutely…read morenothing but waits for a different employee to help. The other employee just twirled his fingers and said "just do it through the app". Can I also get a job there doing nothing?

Horrible customer service when my phone broke and needed to order a new one. Employee had no clue…read moreand tried (and failed) 5 times to set me up with the new phone. I was there for 1.5 hours. Ultimately, they didnt setup my data access so I then had to deal with "customer service" through the app to get this reestablished.

Extremely clean and spacious layout, very social distancing friendly. Convenient parking. Raul went…read moreout of his way to transfer data to our new phone. He also explained all of the differences, etc. Highly recommended! TIP: They take appointments, but walks-in can disrupt the schedule. Might be worthwhile to show up a little early to your appointment.

I have tried to get an appointment with the Apple Store in Orland park for over 2 hrs…read more I use a walker so I can't stand for very long. Therefore, I wanted an appointment to check out the Mac neo before I buy it. I don't know what to do at this point.

Years ago, tried to upgrade my son's Gizmo watch. Employee sold me a new watch, told me as soon as…read moreyou take it home and connect it to your WiFi, services will transfer to new device. Had to return to store to have device activated and connected. More recently, my brother-in-law, who is on my account, upgraded his phone. Against my advice, decided to "UPGRADE" his package, cancelling his previous unlimited package with perks, to a new unlimited package with "pay as you go". Long story short, his new package costs more and they screwed up and cancelled my wife's phone service. After returning to the store and spending a total of 3 hours, I was able to get my wife's legacy plan reinstated and my brother-in-law's more expensive plan activated! In July we traveled out of country and added international calling on our package, at the cost of $100 per line for 1 month, an additional $500. After we got home they tried to charge us an additional $500 per month as a recurring charge. I called and made sure they cancelled the international plan as it was only needed for 1 month. My November bill, they doubled up my international plan and charged me an extra $1000! WTF, how does canceling a service get you charged double??? After hours on the phone, I think it may be corrected, only time will tell.

Mike and his team did a phenomenal job! From the moment I walked into the store they made me feel…read morewelcome and relevant.

No help at the stores. The stores won't help you after you buy the phone. I needed help with my…read morephone settings.

had an amazing experience at the Verizon on South 59th Road in Naperville. The customer service was…read more10/10, especially thanks to Julio, who speaks both perfect English and Spanish. After struggling all day and over 10 phone calls to resolve an early upgrade issue, Julio patiently walked us through everything. He checked the system thoroughly, explained all the promotions clearly, and tried multiple solutions--even checking nearby warehouses--to get a phone immediately due to a work emergency. While the physical phone wasn't available, he resolved everything efficiently through the system, ensuring we left with clarity and confidence. Julio's approach was professional, helpful, and genuine--focused on what truly benefits the customer, not just making a sale. We highly recommend this Verizon to anyone in the Aurora area or Naperville who needs help with Verizon issues. Especially if Spanish is your first language, Julio will assist you with care and make sure your problems are resolved. Exceptional service that exceeded our expectations!

I had one of the worst customer service experiences at this Verizon store today. This isn't the…read morefirst time, either. Months ago, a representative here added unauthorized add-ons to my account that I never approved. I chalked it up to a one-time issue, but today confirmed that poor service is the norm at this location. I walked in, and the person who checked me in told me it would be at least a 15-minute wait. No big deal--I said I would quickly run across the street and be right back. But instead of accommodating this reasonable request, the employee rudely insisted on removing me from the queue, saying I needed to be in the store when my name was called. His snarky attitude was completely unprofessional and dismissive, like he couldn't care less about my business. Guess what? He got his wish because I walked out and went to another store where they actually value their customers. The complete disregard for my time and the rude behavior of the staff at this location is unacceptable. Verizon, get your act together at this store, because you're losing customers left and right. Absolutely terrible service--take your business elsewhere!