I have to commend the staff at Techshowcase at O'Hare. I left my phone chargers at home and was…read moreheading out on a multi-day trip. Gary and Jacob set me up with a great system for my multiple phones. Unfortunately, a week later one of the charger cables came apart. I was at O'Hare today, dropped into the store, and they replaced the cable--no questions asked. I will go back in a heartbeat.

Best spot in Ohare for chargers and headphones. They let you try everything before you buy, which…read moreis cool.

We went there yesterday to get new phones for my daughter and myself. I expected a long transaction…read moreand a possible disappointment because it was almost 5pm and a lot of times, people are already burnt out and tired or would hurry you up so they can move to the next customer. Nah! It was the opposite! Arturo was very professional, took his time to really assist and gave us good options to get the best phones and plan. We are very happy and satisfied to the kind of service and professionalism of Arturo. We hope to see him again on our next visit. Thanks a lot Arturo!!

One of the worst experiences I have had with any business. I was persuaded to trade in my phone to…read moreget a new one. I was told my old one was paid off. I did the transaction and found when I got my bill that they had added the insurance without my permission. I had to spend an hour getting it removed and getting credit it for it. When I called to complain the store said, oh that guy doesn't work here anymore. Basically told me that was too bad.

Expert repairs, done quickly and priced reasonably. Very highly recommended. My go-to for phone…read morerepairs....

I'm so glad that AccesorEZ was recommended to me, as I've used their wonderful repair service…read moretwice. (Hey, life happens.) The first time, my phone had water damage and it seemed like the only option was a full replacement, which was not in my budget. AccessorEZ had me up and running again within an hour at a fraction of the cost of a new phone. The technician kept me informed throughout the process, and was so friendly. When my screen was broken after taking a header onto a tile floor, I knew where to go. They remembered me and even gave a discount. Highly recommend for their transparency, efficiency, and workmanship.

My experience was very good. Kyle assisted me with some major phone issues. His patience and…read moreknowledge were excellent. He also helped me in the Verizon store in Park Ridge,il I hopefully will need to get a new phone in a few months and will go to see Kyle.

I moved my 4 cell phone service over from AT&T to Verizon. I was supposed to receive gift cards…read morefor what I owed on my AT&T phones which totaled $1,800. However, after 8 months, the gift cards have never arrived. Additionally, they promised a monthly bill of around $200 (which was billed the first month) and then it went up to $360 every month after. I've been trying to get this resolved for 8 months and the TCC rep tells me each month it's resolved, yet it's not. I've tried contacting the manager several times and she does not respond back to me. Extremely poor customer service and would recommend going to a Verizon owned store as TCC doesn't back up their commitments.

Can't say enough good things about the service at this location! Both times I've come in, there was…read moreno wait, the staff was extremely helpful and friendly. I worked with Manawell and Daniella and he helped to lower my monthly bill while also walking out with a new iPhone 17 and new ipad! Great experience!

Worst customer experience ever! This is probably one of the reasons people are leaving Verizon. Why…read moredeal with the in store representatives when the phone reps are much more helpful and knowledgeable. Actually contacted a phone representative while in the store, but both the in store rep and the manager refused to aid in our issues.

Stay away from this place. Drop my phone off for a repair, after a lot of bullshit saying we can…read morefix it, we can fix it for two weeks. I finally get my phone back because they claim they could not fix it. Now its dead won't even turn on. they stole my sim card and everything. Rat Bastards..

My iPhone connection to charge cable was loose and would stop charging. He was able to fix the…read moreconnection I'm not sure what he did but my cable doesn't fall or feel loose to charge.

Horrible horrible horrible customer service unpleasant, and very unprofessional, she refused to…read moregive her name, or the managers name. She looked mexican and had glasses. IF YOU CAN RUNNNNNN TO W DIFFERENT SERVICE Provider!!! And never visit this location Time visited was 6:21pm on March 18, 2026. How can you have employees that cant even tell you who the manager is. If I could give zero stars that is what this location would received.

i am84 years old and my wait time was at least 20 minutes, i think this store should have some…read morechairs for people waiting to be served and also my receipt is in-correct.

Replacement screen for iPhone went great. In and out, good price, nice guy. Totally recommendread more

After living with a hairline crack for almost a year, I decided that I was too happy with my phone…read moreto get another - plus. It was paid for. I went to another store and was quoted almost $200. I decided to look around and found igeek. The gentleman behind the counter in the empty store. Said he could fix the phone for a flat charge of $109 if I paid cash. He said my phone would be fixed in about 4 hours. Four hours later I pick up my phone. While driving home to get ready for work, I couldn't use my lock screen option. No response. I thought I could just clean the screen as there are smudges all over the screen. At home I cleaned the screen - still no response. I have up and left for work when suddenly my screen started scrolling. I couldn't stop it. This went on for 5 minutes. Afterwards, I tried to make a call. Fifteen attempts later, it still wouldn't go through. In the afternoon, the next day, I went back. I was told that I CHOSE the faulty screen. I told him he did not give me and option or explain that different screens. He told me he would call me back Monday about the [now]no good phone. It is Wednesday and no call. I am on public transportation, so it's mo r3easong going back and forth. I don't recommend this place - not transparent or open or about their products and services

AT&T sucks...but Nicole is AMAZING! My phone had a software issue that couldn't be repaired and had…read moreto be replaced, but that doesn't mean Nicole didn't try her hardest. Nicole spent over an hour attempting to repair my phone and was delightful to talk to the entire time. She made a usually dreadful experience into something manageable through her expertise and wit. I wish more of these companies would hire humans to manage and assist customers instead of phone trees or AI. People like Nicole make all of the difference in customer service and life in general. Thank you for everything, Nicole! My phone is now replaced thanks to your help. If you need help with your device, just ask for Nicole at Park Ridge!

‼SCAM ALART!!!!‼…read more Please beware!!! We went to this location for new phones just under two years ago and have been paying for a line that doesn't exist! Some reason they set our plan up with an extra line that has no usage causing me to pay an extra $55 a month! Always double check your bill especially when you are set up on autopay! This location employs criminals!