I dropped my phone in a tub full of water. Ugh!! A coworker highly recommend CPR in Highland Park…read more They put it in the dehydrator over night, then removed my screen to check it out and see if a new screen was needed. They called me with updates and permission to forward and gave me quotes. Also assured I would not be charged if they couldn't fix. They fixed, yeah! Really nice team of young men working there. I also talked to the manager at one point. He was also very polite and helpful. Highly recommend CPR.

They do not answer the phone. They take on line appointments but then do not show up. I waited 30…read moreminutes but finally gave up. Do not waster your time on this unreliable business.

Damn! It's a shame Garrett isn't the one calling the shots for customer service for ATT. What a…read morerelief not to have somebody or a website to give me the BS sale. Garrett. Companies are starved for someone like you. You're going to go far. First stop should be firing the VP for customer service and loyalty.

Not surprised this location permanently closed if you noticed in previous they were infamous for…read moreinsanely long waits for appointments and total apathy and rudeness. 2 hour wait times were not unusual for walk ins and the reps laughing at you or making snarking comments were standard That being said it's telling there's no close by AT&at retailer to go to to grab a quick charger or ask about upgrades or troubleshoot an issue w a phone you bought. Like that should be an option not normality w any provider

It's now a massage parlor. Don't waste your time, unless you need/want a massage. I would probably…read morerecommend the place, if it were still in business.

Alberto repaired my all-in-one computer (needed a fan), swept for virii, and all with patience to…read morelisten and a good sense of humor. Reasonable pricing! Highly recommended for phone, PC or Mac, and other consumer electronics.

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

Wow! What a difference a day made(or in this case 3 years or so). Helping my dear uncle with his…read morerelatively newly installed service. He's elderly, brilliant, however like many of his generation, not technically savvy enough to deal with some tech issues. We had horrible experience a few years back with Xfinity, canceled service, then had to fight for months to get (prorated) money back. On today's visit I came in hot, stressed and ready to be disappointed (again!). Exact opposite, a complete 180! Linda made my day/week/month and maybe year! Was so pleased with her kind, empathetic and helpful customer service. She's in the right field for sure! Thank you! Thank you! Thank you Linda!

I went in with the intention of signing up for an Internet plan. After I was greeted by one of the…read morereps, he asked me what brought me in that day. Mind you in my appointment notes I specifically stated, we are only looking for Internet. We already have our own equipment. We do not need mobile. He pulled out a sheet that looked to include their current offerings and automatically I noticed the pricing was much higher than advertised online. We were looking to sign up for the 600 Mbps service for $55 a month. The sheet that included their current offerings in store didn't even have a 600 Mbps plan. The closest plan they had was for 800 Mbps for $101. I explained to him that that is not what was advertised on Xfinity's website. He went onto tell me that the price I was seeing online included mobile service. I pulled on my phone went on Xfinity's website and added the plan we were interested in into the cart and went to check out. No, such mobile service was included in the monthly fee. We left Xfinity before. Now I'm starting to see why. This has been ridiculous. I will be either purchasing online or going into another store and contacting corporate. Not that it will matter because they more than likely won't care.

Benji (Ben) was extraordinarily good. He took his time…read more(despite close to closing time) to help us transfer our AT& T land line to a mobile phone. He was patient; explained very well; but most importantly, he was diligent in trying to find the best solution for us. Ben is a rare find in today's service industries!

I stopped in three times last week.... Wednesday, Thursday, and Friday…read more A couple of weeks prior, my iPhone 11 had issues, I went to another AT&T store, and they informed me that I could get a refurbished phone through the 3rd party Asurion. To make a long story short, the refurbished iPhone 12 that Asurion sent me on 5.13.2025 was defective, and although it took 3 trips to AT&T Skokie and another replacement being sent overnight to me by Asurion, AT&T Skokie helped me throughout the entire process, and by Friday 5.30.2025, I had a working iPhone again. (the 3 trips were in no way the fault of AT&T Skokie, it was due to the defective refurbished iPhone 12 that Asurion sent me on 5.13.2025) I want to give a shout-out and appreciation to both Gerardo and Byron. There knowledge and Customer Service was outstanding, and hopefully knock on wood all my iPhone issues are OK now, but if anything goes wrong again and/or it's time to buy a new phone, my first stop will definitely be AT&T in Skokie. The true definition of 5-stars.... thank you again.

I just had the back glass repaired, but they reset my entire phone and I lost everything. That was…read morereally careless.

Drove 30 minutes to pick up my phone because they couldn't fix and they closed early with no update…read moreto the website or store hours.

Excellent job. Replaced toilet, cleaned everything up. Technician was excellent. He checked pipes…read moreand ring. Whole job took under 2 hours

This store and its manager with the beard are useless. The manager kept trying to send customers to…read moreCostco because he was too lazy to do any work. I do not recommend this location unless you want to waste your time.

I have posted twice about being removed ny police for trying to get a credit i was owed. I was…read moreremoved by police for simply trying to get my credit. When I find the most ironic is that I get an automatic reply from a Verizon bot saying that they're actively investigating the issue. Which is a complete and utter lie. They do nothing to follow up. It amazes me that these empty promises somehow make me feel that I should be rest assured quite the contrary, and I'm sure I'll get a automated response from this email further exemplifying the BS behind this company. That's all I got to say for now.

I urge corporate to do a full investigation on this retail location. It is very poorly run. I was…read morescheduled to pickup my brand new iPhone today and was told I would be notified in the app when it was ready for pickup. The app never updated and when I tried calling I was routed to an offshore call center. I decided to head into the store later in the day despite the phone note being marked ready. A manager immediately said he would go back and grab it upon my arrival. He came back about 10 minutes later, asked to see my ID, then handed me a bag. Before walking out the door, I reached into the bag to check the box. To my dismay, I was given a tainted box that had been tampered with. There was a sticker that appeared to have been removed from the box, leaving multiple indents and marks as well as a dent in the upper corner. I was very concerned the phone had already been used. When shelling out $1100 for a brand new iPhone, I expect a pristine box. This is where the manager decided to lie and humiliate me in front of about 15 bystanders. He claimed I already took possession of the device, and my only option was to return it, in which case I would forfeit the promotion I had used and he said I would not be able to obtain one for 2 months as they are not available. All I was asking for was a new iPhone as anyone would expect. I was met with negativity and rudeness from someone who claimed he was a manager. When I said I was going to call my lawyer to check, he changed his tune and said he can call another store. Please know you will be intimidated and harassed in this retail location. Verizon - Do Better.