I have been with ATT since 2000 and this store is going to send me to Verizon. They have the worst customer service I have seen. The staff is either not trained or are told to just lie to people about return periods. I have now bought two products there and never received a paper receipt because they were "bought though my account" then when trying to return the products I am told I was checked out as a guest and they have no record of my purchase and since I don't have a receipt ( because one was never offered to me since it was going to be emailed ) I can not return the item. One was the worst phone I have ever own that was defective out of the box but they would not cover any warranty or return since I had no receipt. This last time I specifically told the staff member what happened the time before and they said they would make sure I was logged in so I would get the email receipt. When I came back 8 days later to return one of the items I discovered he logged me in for 1/2 of my purchases but not the second 1/2. He remembered me and said this is my fault we will 100% honor your return but can you just double check your email before you do it might have gone to spam. I told him I live 30-40 away and could not come back the next day he said no problem you have 30 days to come back. I asked for the whole order up front and nothing was added on after the fact. There is no reason it should not all be on my account. We I came back to confirm that I had no email receipt for any of the purchase from that day I was then told the return period was 14 days ( I called my husband and he confirmed we were told 30 days not 14 ) and that it did not matter if staff remembered me and admitted to not giving me a recipot or keeping me logged in. They won't do a return without a receipt. In the time I sat there waiting for a manager to call them back - who never did and who still days later has not called me back like she was supposed to 3 other people came with with returns and were denied for the same reason. They were not logged in or given a paper receipt. A couple were told the printers were down when they did their purchase. They are selling defective phone, cables that last less than a week before they stop working, and cases you might not like but you won't be able to return any of it because they make sure you don't get a receipt. This is illegal in California but they really don't care. Everyone need to report this store to the BBB. read more

My 80 year old mom is on my family plan and was due for an upgrade on her phone. We came to our local AT&T store. We checked in and didn't wait too long, they had several employees working. We were so very lucky to get Wyatt as our representative. He was most helpful, kind, and patient with my mom, answering all her questions and giving clear explanations. This store is very lucky to have him! read more

This store SCAMS customers. Read the one star reviews. I was scammed by a fake "deal" and have spent 13 days trying to work with Loyalty and this incompetent store manager to get all my money back and I'm still no further ahead - after hours and hours on the phone, multiple visits to the store. RUN FROM THIS STORE. Kiana; the store manager takes advantage of customers then hides when customers try to get help cleaning up the mess she makes of their accounts. read more

Awful customer service. Check in is broken so people just have to wait without an order. Waiting for 45 minutes to inform me I needed to call the 800 number they can't help. I switching to T-Mobile way more helpful. read more

Great customer service, Aldo was super helpful and made the whole process easy and stress free. He answered all my questions and was very professional. read more

I just had a great experience with Wyatt. I'm a senior citizen and he was patient and infornative. I live close by and he will be my go to

I just experienced the worst customer service in my life at this Store on Missouri flat rd .. Wyatt was so rude .. took a personal call before helping me .. told me to leave the store .. wouldn't let me speak to a manager .. no wonder this store has only 2 1/2 stars.. read more

So frustrating! I called ahead to be sure they had the phone in stock. I was assured that they did. I arrived 10min later. Was told that they don't have any in stock. When I told them I just called they acted as if they knew nothing and said they could order one. AVOID THIS PLACE AT ALL COST. read more

Thought we would give this business a 2nd chance after our 1st trip about 5 years ago was average at best. This time we spend over $5,200 in new phones and got a monthly bill of $650 per month for 4 phones vs what was promised of about $350 per month. Got terrible service from the store manager Troy Johnson and the Assistant Manager who refused to give me her name. We were almost done with our 2nd 2 hour visit for this transaction with a very nice person when the Asst Manager came in and blew everything up. First thing she said was "we don't have time for all these questions because we have other customers waiting." All we had left to do was turn in one phone for the promised $800 credit and return the TV box that did not work with our slow internet. She refused to service me when I told her Troy said we could return the TV box if it did not work. I tried calling the store manager Troy the next day who promised my wife and I..."if the TV box does not work with your bandwith you can return it no charge, I will visit your house in person to connect it, etc." He did not return my call. I went to the ATT&T store at Palladio and Folsom and got the phone and tv box turned in and got outstanding service from Omar Torres Store Manager. I was in and out in 45 minutes. We have several friends and family that have had the same bad service from this store in Placerville after living in the area 20+ years. Suggest giving your business to ATT&T Palladio Folsom. Living in Placerville and owning 4 different business locations in the area, we always try to buy local. In this case suggest don't go near this local business because of their lack of customer service during and after the sale. read more

I have been a loyal at&t customer at this location. That changed today. I recently got a new iphone16 and got the only case and screen protector available at the time. The screen protector cracked and I was sent a replacement. I drove to the AT&T Store to get the screen protector replaced and grab a different case- something more me than the black that was available at the time. I came in and checked in. Was told I was next. A middle aged gentleman came and sat closer to the employee's. When my turn came up the guy cut the line with a "question ". Not a big deal, the employee said I can get to you in a min the lady is next. The guy replied- I just have a quick question. Five minutes later they have a whole phone call going to clear up whatever the question was. The older man looks at me smiles and shrugs his shoulders- the look said he knew exactly what he was doing. It was never a quick question. My issue is this- I waited my turn, the employee never told the guy that he needed to wait. Another couple walked in- why not just have them cut the line too? My issue was quick! Sell me a case and put my screen protector on. But I was told by actions that I don't matter. I encourage everyone to just ask a quick question- apparently you can cut the line that way. I drove to the EDH location and was out in under 10 min. From walking in, waiting my turn and walking out. I don't spend money where I am treated poorly. I work hard for my money and just expected common courtesy. read more

Offers no help to customers who spend thousands there. I was told it's like buying a Nissan with coverage- except when you buy a Nissan at a dealer- they help make sure you have coverage for the insured items you have there- that's why you spent extra money there! This girl passed the buck off and even 611 told me they should have done more to help me find a store with what I wanted to find covered under warranty- att screen cover warranties are worthless here because she doesn't have it- won't look at inventory and won't help with checking coverage. read more

I've dropped in this shop several times over the past few years. Each and every time the staff has been top notch in answering questions, finding the best plans for our needs, troubleshooting phones... just providing all around excellent customer service to me and my family. Just today, I went into the shop to get assistance on turning a new phone on for a family member. The young woman that helped us was fabulous. All the staff were wearing face masks even though the County restrictions were lifted over a month ago. Plus they still have the plexiglass separated tables. read more

AT&T Store - They have tables with plexiglass between staff and customers. Staff are wearing face masks. - Mobile Phones Near Me - Placerville, California

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Again, I find myself at a loss to why my slightly older iPhone isn't accessing cellular service. Stopped by the store and Zack immediately knew the problem and installed a new SIM card for me. This place always has the most patient and helpful sales associates. read more

Don't go here, Jessica works with phone hackers and identity thief's and helps them steal people's information. She knew who I was but I have never met her before she copied my information to an app that wasn't att after I was denied an account read more

Thank you Logan for taking the time to help us get Our cell phone up & running. You had such patience with us (being older & clueless) answering our question. Great job!! read more

It's sad that at&t is still up and running. You lie, steal money out of people's bank accounts. I was still getting bills for iinternet even though I sold my house months ago and gave them a month notice. I was supposed to receive $22.50 back per month due to a trade in phone. Haven't seen a dimension. You can take money but you don't know how to refund to the same account. No joke!! The service is whack. I will be paying this corrupt company off to get rid of them. read more

If you're in need of some Great Service with your cell phone or Pad This is the place I was completely locked out of my email they fixed that No problem - All the employees there were so nice & helpful. They also have a very nice variety of accessories for your phone read more

This is about ATT, NOT this specific store 2 hours, 19 min on telephone; NINE cust. reps... to ask from my $172.91 refund check FOR THE THIRD TIME since last September from Business "Retention" dept! F ATT One more acct to cancel and we will then be totally free of this F'd UP COMPANY that we have been with for 40 years! $150 for TWO cell lines???? WTF???? Tello.com: FOUR lines for $95 WORKS GREAT! Moved home uverse dsl internet over to Verizon 5g wireless internet: SAVED MONEY, FASTER SPEED Moving work internet to Verizon 5g wireless internet. $115 per month for work DIALTONE landline??? ATT.... GO F YOURSELF. Porting landline to my iphone 12mini so my phone will receive both shop and personal incoming calls....... F YOU ATT....... YOU HAVE LOST A 40+ YEAR CUSTOMER. Next place to go: Yelp and every other place I can find to F ATT! F YOU ATT. I AM N E V E R COMING BACK. read more

Last week my son went to this store and encountered an extremely rude manager. Today I stopped in as my new phone would not connect to my car. Saying this woman was rude is an understatement. Her behavior was so over the top I could hardly believe it. Is AT&T so desperate that they would keep someone this terrible? I truly wish I was exaggerating, but this person should never be employed in a customer service capacity. read more

Store manager Juan was insanely helpful. After being jerked around by support multiple times I called the store and Juan troubleshooted the situation quickly. 10 stars for that guy. He deserves a raise. read more

This is an AT&T vs. Verizon review, and both stores are in Placerville. We purchased a Verizon product first, because we were told about an Apple product launch and sale. Verizon told us that they have the strongest internet connectivity. So, we bought their product and tested it for 12 days. For the 12 days, we had 1-2 bars or it would drop out at our home. After realizing that Verizon's connection was poor, we returned the product back to Verizon. We decided to try AT&T, and we bought the same type of product. AT&T's connectivity was immediately noticeably strong: we got 1-4 bars consistently, and it was usually 2-3 bars. Also, AT&T is much more affordable. At AT&T we got a lot more data for less than what Verizon charged us. Regarding in store wait time, Verizon's wait time on all 3 occasions was longer than AT&T. When comparing the 2 companies' wait time, AT&T, again is the winner. Regarding policies, Verizon promised us a lot, and in the end, they were polite, but we were billed even though we cancelled according to the agreement. AT&T gave us a great deal, and followed through on it. Thank you AT&T, for outperforming your competition, and giving us great connectivity at a decent price. Thank you also, for the great service, as we worked with many people, and received consistently excellent service. read more

To continue.After several long sessions,across the table with various individuals.I'm pretty sure the previous sales persons would ditch to the stockroom.After 9 days or so.I lost track,our last store visit for help took place.Affable character.When I referred to him as the phone guy,he assured me he indeed was not a phone guy.He is a chef.Apparently useless in a phone store regarding customer service.While I had no access to my phone number and all the problems created by it,it was VERIZON that solved the problem.A goddess in my eyes,she would not allow AT&T to promise to solve the issue and disconnect.She was tenacious staying on until it was fixed.I wish we use you,VERIZON.AT&T,isn't that breaching an agreement to charge a customer for goods or services not received? I'll look it up,heh,heh. Buy them all coats that say "I really don't care,do you?" read more

Employees worked patiently and professionally when they were quite busy. Wait time was a little long however, My service was great and needs taken care of thoroughly. read more

I was discriminated against because I am white by the 2 Mexican women that work at this store and I will NEVER go back. If you are white and pretty you can bet they will wait on the men and then go in the back room before they will give you help. They saw me come in and waited on 2 men and a 60 year old lady before I left. Both of them walked past me and never looked at me or asked if I needed help. They are no better than anyone!! They are the worst wretches this store has employed!! I've been here before and was never treated like this by anyone!! Get rid of them. They have a good hard lesson to learn in life and they will feel the sting of it when they discriminate against the wrong white person!! I hope ATT sends in an undercover boss so they can get rid of these 2 nasty Mexican women!! I treat everybody them same and I am always courteous. Being treated like this disgusts me. I'm half native so being deactivated against, I know the feeling!! The did their best to make me feel like I did not exist. So I left and took my business elsewhere. I can see by the ratings I'm not the only one that has been treated poorly here. read more

I ordered an iPad Pro on Monday, it came in on Wednesday, the gentleman that helped me was wonderful, I missed his name but he had a lovely border collie and he was very helpful. I visited today to pickup my iPad and have them set it up. Jamal was nice and very knowledgeable, he did a great job on the iPad and the new iPhone 12 I bought from him. What a nice sales staff handling some not so nice customers. read more

The staff at this store are shady and incompetent. If you have to do business there, before you leave, double check everything they've done, triple check everything they've told you and make them tell you what the amount of your next bill is going to be. Out of those 3, you'll find you've been lied to at least once. read more

This is a tough review -- Christina, who waited on my father and me today, was AWESOME! She understood my frustration at my father having been sold a phone that he couldn't use (why I took away one star), took his HARD OF HEARING (I capitalized it to show how much we had to yell for him to hear!) issues in stride and got him set up with his old phone. I am still really annoyed that restocking fee was not waved, as clearly he was sold a product that he was incapable of using!! read more

Having days earlier,reviewed this store quite critically,by today any remaining issues appear to be resolved.The customer service was very good today.Follow through. I appreciate this.Thank you ,Christina and Jamal.The employees here were always polite,just previously ineffective.Corporate emphasis. read more

Horrible customer service. Sat for almost 30 mins and none of the staff bothered to acknowledge the 7-8 people standing around waiting to be helped much less noticed. Once we were finally serviced there were no apologies for the wait. The staff more or less seemed annoyed that there were customers in their store! Place evolve AT&T, get your act together! This lack of service makes me consider taking my business to another carrier. read more

I was having troubles with my home phone billing. I was beyond frustrated. I came in to this store and Lourdes helped me immediately. Talk about patience. This girl has got them. I had major billing issues and she got them all straightened out. A huge thank you to this amazing team of people. read more

Dennis was such a smooth talker. Convinced me to change my Dish to Directv, had $345 left on contract with Dish, promised $300 in gift cards after 3 months, never got them, went to store 3 times, his manager was going to resubmit them, been 6 months never received any reimbursement, such scammers and liars, beware of this store. Customer service at AT&T no help, you have to go through arbitration. Anybody want to protest this store with me??? read more

I would give them zero stars if that was an option. The sales staff here is completely incompetent. They are shady and employ "high pressure" sales tactics. I worked with 3 of their salesmen / saleswomen. One was named Lisa and she knew nothing about the iPad I was trying to finance. I called them TWICE before coming in. They assured me that I would be able to walk out with my new device. Upon arrival, I was informed that they did not have the 2020 iPad Pro 12.9 in stock. They insisted to me that the only way I could get this item was to order it. I told them I would rather drive to the neighboring city (Folsom CA) and get one there. They promised me that there wouldn't be on in Folsom either. They said every AT&T store is selling them "to order". This was an absolute lie! They have them in Folsom. They also told me that if I ordered the IPad through them on that day that I would receive it in 3 business days. It's now been 6 days and I have yet to receive my iPad. I'm beyond upset about this whole ordeal. Don't buy a thing from these people! Just go to Folsom or Rancho Cordova! Edit: received my iPad later that day and it was broken! It won't charge. Brand new iPad in a sealed package and it's broken. read more

On March 23, I ordered Direct TV Ultimate and Line of Sight Internet from ATT & Direct TV. That same day, I cancelled my other service, paid early termination fees, and committed to giving ATT a try. When I ordered online, I was given Tuesday, March 26 as my installation date. Later that day, I received an email confirming the order (#293382080) with an installation date of Thursday March 28th. No big deal. Rescheduling happens. At least I got some notice. My wife commutes an hour from our home to work. We were given a window of 8-12, so she stayed home for a half day to accommodate the installation. At 1:30pm, the technician arrived and shortly thereafter informed us he could not install due to the cell tower in the area being worked on. He suggested we call the local office to sort the situation out. We did. We were promised additional money in gift cards for the inconvenience, and we were assured that the fastest way to get a new installation date was to cancel the order and start a new one, and then the orders would merge at installation. Later, a gentleman in Ohio said that was wrong and we needed to cancel both orders and start a new one. The joint billing department said both of those were wrong and we should have stuck with the original order. We were then told maybe that weekend we would get installation. That then became maybe Monday (April 1), but definitely today, April 3rd. My wife took a second day off of work today in order to accommodate an installation window of noon to 4pm. No technician ever arrived. We emailed Aaron Niswander on March 30th (the regional manager in the area); we never received a response. Between my wife and I, we have spent nearly a dozen hours of the phone between the Ohio customer service line, the local manager, some call center overseas, etc. Our order has been cancelled and re-created several times, each time we have been placed at the back of the line. "The system" apparently only shows certain pieces to certain people; nobody has any idea what is going on. We are now 11 days past our first order. We have no TV or internet. We have no date scheduled for a new installation, which will most likely require my wife to take a 3rd day off of work. I have been assured Customer Service is a priority for AT&T. I have been told they will make it right. I have yet to see any evidence this is true. read more

Never enough people working. Still waiting after 15 minutes in the store. Can't call the store directly you get to enjoy the voicemail hell tree. Once you get through the person you get can't help. It would be nice if att and other businesses as well get rid of the voicemail tree, answer the phone with a real person who can transfer the customer to the right place! read more

This place is so slow I rolled in around 6 pm and I'm still waiting at around 8pm at&t needs more workers at the dumb ass location

Cory was short and exibited no time for friendliness or concern. I had a few account questions and was referred to the 800 number. He did take a brief look yet it was clearly something he was put out in doing. I would of appreciated being made to feel like a valued customer rather than an imposition. I left quickly as that was his objective. read more

Dimitri was super helpful and articulate. I had to go here after having a terrible experience for two weeks on the phones with AT&T. Dimitri answered all my questions and helped transfer an existing line without any issues. Highly recommend to initiate any of your new services here physically as opposed to doing it over the internet or phone. read more

I have mixed feelings about this location. It truly depends on who helps you what kind of service you'll receive. I was in to exchange my phone and purchase an iPad; the female "helping" me was so busy setting up her iPad she didn't have time for me. I reached out to a friendly face, and at last was given all the information I needed to make a decision. The downside is, I have to wait a week for the iPad, I am irked with AT&T for this, not the store. I hope I have your names right, thank you, Josh, Cody, and Christian read more

Basically they sell you a phone and they don't tell you all of the upgrade fees prorate fees etc. I was charge 54$ for a 2 day prorate. None of these charges were talked about on the store level Att support and the stores have a huge disconnect. ill sum this Store up - they will do whatever they can to sell a phone but never tell you the back end of your bill and all the extra charges. I will never step foot in a ATT store again awful! read more

I called with a question regarding my account and the gal that answered the phone sounded like she had just rolled out of bed. She had no information and instructed me to call customer service 611. She was rude. This isn't my first negative experience with this store. It is a waste of time to call. We've been AT&T customers for years and very disappointed with this staff. Not deserving of a single STAR! read more