Hello! I had the WORST experience at this specific AT&T location than I have ever had with any other location or phone service provider EVER. The manager at this location is completely helpless and does NOT value his customers. My phone had stopped working completely while I was at work so on my lunch break I went to this store to trade my phone in and get a replacement. Upon doing this replacement, getting the phone went super smoothly, MULTIPLE workers in the store were trying to sell me the new iPhone 16 Pro Max which is what I had came in for. They did NOT have me set my phone up in store, so after I arrived home (completely across town) I started to complete the setup process. The phone went half way through setting up and completely stopped working. I went all the way back (45 minutes) to the store with NO phone. When I arrived back at the store, I showed the workers and manager what was going on. I spent hours there and they did not know how to fix it and would NOT replace it or restore service back onto my old phone so that I could have a working phone that I am paying $1600 dollars for. They told me that I would HAVE to go to the Apple store and have them fix the phone, which didn't make sense to me because I bought the phone from AT&T not Apple so AT&T should have to fix the phone, not send me across town multiple times with no way to get in contact with anyone. Once I arrived at the Apple store, I had to wait 2 hours for anyone to help, they reset the phone completely and recommended I go back to the AT&T store and exchange the phone because they gave me a brand new phone that obviously had defects straight out of the box. When I returned back to the AT&T store AGAIN, I told them that Apple had reset the phone and recommended that I come and get a different one since it came out of the box defective. Since I had bought the phone the day before they had to do the exchange because it was still in warranty but were very weird about it even after every single worker in the store saw what the phone was doing. The manager wasn't actively in the store this day, so we were helped by someone else. This worker (who was very nice) had to relay what was going on back and forth with his manager over the phone. For them to give me a problem-free phone I was going to have to pay a $55 restocking fee. A fee that I didn't feel was reasonable after all of the trouble that they had put me through. I went 1 1/2 days (even though I went to the store the minute my phone stopped working) without a phone that I pay them for EVERY month. The manager would not budge and would not waive the restocking fee for me SIMPLY because he did not want the $55 restocking fee to come out of his personal check (which I know because the worker told me that this is what happens) even though his store location sent me home with a broken phone. Pretty BAD customer service if you ask me. I am making this review so that people know if you want to deal with smart and helpful people that I do NOT recommend going to this location. If you are in this area I am pretty sure that there is another AT&T store about 5-10 minutes away which I would 100% recommend going to instead. :) read more
