I know the phone stores get a bad rap sometimes for taking so long. We had a wonderful experience at AT&T on Nova near Dunlawton. They deal with people who don't remember passwords, don't know what they want...a lot of seniors and do it with kindness. Shout out to all the guys working there. Rich and Deanna Burkhardt read more

I added the International Day Pass to my wireless bill and it says I should be able to use my phone like I do at home. News flash, you can't and you have to do so much digging to figure that out. It is not clearly stated that the pass can only be used off the ship, nor that it would be a better option to buy the cruise package instead. I already paid for wifi through my cruise because the Day Pass was implied to be all else I needed. Not to mention, even while off the ship, my phone did not work at all. Yet, I was still charged and an absurd amount at that. I already pay ATT $100 to use my phone. Plus $24 for a pass that didn't even work, AND I also have wifi through ATT. Horrible company, I will be putting my business elsewhere. read more

Customer service was good unfortunately the first time I went in the person working was new and couldn't set my account up so advised me to comeback the next day... I went back and it was a smooth transaction that he was able to be taught how to transfer my Verizon service to ATT so it was a teaching moment.. Both employees were very helpful with porting my cell phone over to my new IPhone 13 Plus Max... read more

I went into the store on cyber Monday to upgrade to a new phone because I was eligible and my camera screen had cracked. After 2 1/2 hours at the store, I was not able to walk out with my new phone because they were "having computer issues" and they couldn't get my sale processed. I left and went back the second day found after another two hours my phone still was not working. I finally returned the third day spent another hour and a half and normal voicemail was not working so the manager and another manager and an employee all worked on the phone. When I left, they had added a voicemail app that still did not work. During this time, my old phone was swiped and I was sitting there without a phone which gave me anxiety since I am a caregiver. On the fourth day I had to call AT&T, who told me the store messed up stuff in the back end. I was given a credit, but I still haven't seen it show up. So do not go to the store because the managers can't even help you. I spent a total of 10 to 11 hours on the phone and in the store if I were paid for my amount of time like they're paid for their time I think you owe me about two phones. read more

Do not use this store. the employees are not trustworthy and the store needs to be reported. I have been dealing with a fraudulent installment plan for a phone I never purchased and an added phone line that I never authorized to be added to my account. I have been trying to get this reversed/removed from my account for seven months and and it's still hasn't been fixed, no one from the port Orange store will help me even though they are the ones who initiated the charges. I went to a different AT&T store location in New Smyrna beach and the girl at that worked there was very helpful and pointed me in the right direction on how to get things reversed. I am not the only customer that has dealt with fraudulent charges on their account which were initiated by the port Orange-Nova Rd at&t store...that store is sketch and I curse the day I went there. my advice is go to a different AT&T store! read more

Don't go here unless you want to get a lot of sneaky add ons that you did not request...and even specifically ask to be excluded from. First, I was there for hours. Sydney screwed up one of my numbers...which took forever to get fixed. She added on several "up charges" like at $5.00 quick upgrade feature which I've now spent hours on the phone with the store and AT&T twice now to try to get this removed. I was told I would get a discount through my employer, but the unlimited plan does not allow. I was told I had to get the insurance put on the phones, but I could call the next day and get it removed...I'm now two months in and these still appear on my bill. I don't give these type of reviews easily, but DO NOT go here unless you want to spend several months of frustration trying to get your bill straightened out. I read more

Long wait to get any service completed - techs are friendly but always need to call AT&T to get anything done then you sit for 90+ minutes waiting. Also NEVER buy accessories regardless of the deal. They have a no exceptions 14 day return policy, even though I tried on day 15. Not friendly, not recommended. Wish I had gone elsewhere. read more

I would give zero stars if I could. I was there 2-14-2023 @ 6:30pm wanting to switch to your service and the one and only employee was not only awful with customer service but insulting as well. When I asked him questions about the service he replied with, " do your own research" instead of answering my questions. He managed to insult me as well and at that point I just left. His appearance was messy with wrinkled clothes and his snarky comments to my questions were unprofessional and unacceptable. Not sure of your standards AT&T but I'm aware of mine. read more

Very Very deceived me when making a phone number and contract for services, said one hundred phone as a gift and for services I will poatit in the old way. The first bill came for $ 350, then for the phone $ 1200. Don't believe them and don't contact this Department. read more

THIS IS HOW THIS STORE TREATED A VETERAN. I went in on Black Friday looking to upgrade to an iPhone 11 & getting a new iPad. Let me start by saying this, at the end of the transaction I asked a few times, how much in total would my monthly bill increase. The entire total. I asked 3 times and was told $5/mo. This sounded ridiculous considering and upgrade and a new device. None the less I was reassured it would only increase $5/mo. I was told this was a Black Friday rate! Couple months later my bill is actually increased by about $150 from the original total but this is usually the case when you have new plan fees and what not, So I called and I was told this was due to initial fees that would be credited to my account starting in May. I called AT&T a couple times after to get a more in-depth review of each of the fees because month after month things still weren't adding up and my bill was not lower. I was given a new bill price amount totaling in $163 AND I was told this would start in May. ADDITIONALLY I was told I'd also receive credits for waived fees. 2 months later my bill is still $40/mo extra! So I called one more time today frustrated (at this point in communicating with customer service, not this store rep who deceived me by leaving out device plan prices!!!). As it turns out, I was never told about installment and device fees. The $5 promotion I was promised was never available to my type of upgrade! So that was a major lie. Here's the kicker, THEY REMOVED MY LONG STANDING military discount AND the guy added insurance, which I declined from the initial purchase at the same store with the same rep that lied to me. This is insane to be promised a bill of $163 (this being after the lie of $5/mo being corrected & still being charged $250 for one month and $202 for the couple months following, also, zero credits have been applied. So to break it down. I was told my bill would only increase by $5. Lie. I never approved insurance for $15/mo. And who removes or fails to include a previous military discount???? Why is this kind of deception ok??? 4 customer service phone reps later, I have my issues resolved, (pending my next months bill of course). If someone asks a rep "how much will my total bill increase" a guy telling me $5, and not including other fees is very deceiving but also wrong because that promotion was never applied nor did it apply. This has been a hassle. I suggest visiting another AT&T store in the area. read more

Went into this store today and the energy was amazing! I'll be back to this store when I can upgrade

Employees had no idea what they were speaking of sent me on my way without even asking what specific coverage I have through Apple. Got home called Apple and they said at&t could have helped me. 1/26/22 530pm. Customer service is terrible. read more

I so dislike AT&T. This location is poorly run and I was completely misled. I actually can't find any good comments about this AT&T location. I also have to say AT&T needs better customer service in general. After 6+ months I can say I would not use AT&T's service again. Locally here in Daytona Beach they are no better than Metro. Definitely don't by into this iPhone crap. These guys are worse than timeshare salesmen. I should have run away. I watched just in the hour I was there two people storm out pissed. These guys are up to no good. read more

AT&T store in Nova road should be shut down. Do not know what they are doing totally messed my account up and very poor customer service. Manager does not care what is being done there and then tries to blame customer for their errors. Bad service read more

This AT&T store suck just as bad if not worse than the other one apparently nobody at the AT&T store knows what or how to do their job customer service is beyond crazy we had to get asked 600,000 questions and then you try to make us pay for both bills when we clearly had one bill in front of us stay away from AT&T they don't care about anything other than making money stay away from the store and the other ones they all seem to suck read more

Not only could the young man not help us with our phone problem, he ignored a phone call from his boss but took a phone call from a friend about getting together tonight! He tried to upsell us a phone and a plan when all we wanted was to have a problem addressed. read more

Ryan is the store manager. He cheated my 10-year old son by selling me an iPhone 11 with 64gb storage capacity although he knew that my son's old iPhone has a 128gb storage capacity. Since my son's data on his old iPhone does not fit in the new iPhone 11, I had to return it. Ryan charged me $55 restocking fee. I was upset and told him that he cheated my son and that he cares only about the money. He replied that that is how it is. Ryan and his associates only care about making money. They don't care about good service or about making their customers happy. They will try to sell you anything. If they can make money with the restocking fee, then they will do it. My second complaint is that my whole family had to wait for over 2 hours on Thursday to get our phone numbers switched from Verizon to AT&T because Ryan's computers crashed, the Internet stopped working, etc. In summary, Ryan provides the worst customer experience in this area. read more

Horrible customer service! The first guy had no idea how to enable 3g on an ipad. The next guy sold me an ipad screen protector which he installed with dust and other debris under the protector - I was sort of unhappy with that but became really unhappy when I went to use my ipad and noticed all the crap under the protector. I called back about getting a return on the item - as it was his fault - he said he wouldn't accept a return and that he gave me a $10 coupon that would suffice. I had to remove and trash the protector he installed. I will never shop there again and warn others to stay away. read more

If I could give zero stars I would!! Worst customer service of an att store I have ever been in. 3 employees and only 1 waiting on customers and she had no clue what she was doing. We were there 20 minutes. 2 other customers walked out. We did finally as well. Never again will we go to this store!! read more

Stop at the Port Orange at&t today . Hours on the door said Sunday 11_6pm. My cell clock said it was 11;20. The lights were on, open sign was on, but doors are locked and no employees anywhere. so I walked over to another store to walk around and waste my valuable time, only to go back to At&t at 11;50. But still not open. So you lost me as a customer as well as another person waiting to do business at this store. Either open up on time or correct the hours you have posted on the door. read more

Had a frustrating experience at this AT&T store yesterday not that that's unusual for them... texted the sales guy I worked with (as directed to by him) but got no response... twice... so I drove to the store... lady who signs you in didn't -- just stood nearby along with a salesperson yakking... another salesman who stood alone about 10 feet away refused to answer a question after I waited longer than a bladder should, so I just left... told my wife about it so she tried calling ("just call us anytime to check on supply") but got only a recording as I had done many times before... On two of four recent visits I heard upset customers saying something similar to "This f'ing store is terrible... I'm never f'ing coming back here." To be fair, some of their salespersons are very helpful if you can get to them. I'm no Jeff Bezos but I think their floor management/retail system wallows in doggie doo, especially for a "communications" business. read more

Stopped in to get my daughter a new IPhone and i received the worst customer service ever- and that is saying a lot. The rep challenged my decision to buy the 5S over other manufacturers' products and suggested that I really didn't know what I wanted and it was his job to tell me. Then he made a comment about the car I arrived in and suggested maybe I couldn't afford the phones he was trying to sell me after all. This was all happening after I was not acknowledged for 15 minutes while other customers were being assisted, (no. 1 rule of customer service, smile and acknowledge your next customer), the rep I was forced to worked with spoke OVER my questions and comments and paid more attention to his personal test messages than to my concerns. While he busy looking at his tests, I walked out and went to WalMart to buy my daughter's phone from a very nice man in their electronics department. read more