Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

The technician who helped us was very unprofessional. He kept yawning, rubbing his eyes, and…read moredrinking water. He mumbled when he talked, and frowned the whole time we were there. His communications were curt, and he acted like he did not want to be there. I have always had good service here, but I will go elsewhere from now on. I cannot recommend this location.

$65 screen cover broke immediately. Called to see about a refund. Gave me the run around. Told I…read morewas going to be called back. Nothing. Makes me glad I canceled my Verizon account.

I have brought my business to this location for 7 years. Never have I received such horrible…read morecustomer service as I did from the manager at this store. I am sure he knows who I am referring to. Brought my stylo 4 in for an upgrade and Jennifer C pushed me into a Samsung j2 pure. Absolute garbage phone in comparision to LG Stylo, which I have always upgraded into. I think if she reviewed my purchase history at this store she would have really gone above for me. Hard sell on the samsung. When I returned to the store 7 days later, manager told me he would not return my phone. I was 8 days on a return policy that states 7 days. Last I check Fri to Fri has always been 7 days. Cricket lost my service and especially this store put the bad taste for cricket in mouth 10 years .... Your loss, Cricket.

The staff here are stellar. 10/10 would highly recommend. They gave me a quote to get started that…read morewas $100 less than any of the other cricket locations

Got hours of patient service from Nick who helped me and my elderly mother replace her phone and…read moreget an Apple Watch for fall alerts, as well as update my phone. The process was very involved due to layers of complexity with my mother's old phone plan, a long outdated phone, etc. He stayed way past closing to complete the process. He helped find deals to make it all affordable. Hope he gets a raise and a promotion.

This review is for Anabelle who was soo helpful and kind. Not only did she fix my problem, but she…read morewent out of her way to help the customers in the store with me and handled herself so professionally and efficiently even when she got curve-balls out of her control. I'll for sure come here next time I have a problem and will hope to see her there!

Connor helped me today. He is always so nice and explains everything that he is doing. My fob…read morestopped working properly. So he reminded me that I paid for a lifetime of batteries therefore he changed it and I didn't have to pay anything. He walked out to my car several spots from the front door and made sure it worked well. Thank you Connor for caring about me and my car. This is why I always come to this store because of the way I am treated!! Thank you. Tom Klansnic

Wonderful customer service staff that goes above and beyond. I definitely recommend this store.read more

I would never recommend this location to anyone for anything ‼ The jury is still out on their Phone…read moreService, the Monthly Plan is attractive! I went in to purchase a new phone & my friend wanted advise, we left with our accounts litterly screwed up, with 3 phones all attributed to me, EVEN HETRS‼ I'm a Seasoned IT & iPhone person & we got ZERO HELP FROM THIS LOCATION including the MGR & the ding-a-ling who assigned all my Apple ID info onto my friend CC iPhone... How & Why would you do this? I called repeatedly for help! LOL ‼ Never a call back until it was too late & MGR realized there was a real problem & I was escalating this issue! When I finally figured out what the problem was it took me 5 yes 5 fricken days to clear this situation & get both Apple IDs assigned to the proper phone, etc... Of course Google stuck its big nose into the situation along with the CCard I used assumed fraud & cancelled CC with my subscriptions payments bouncing all over‼ I spoke to a regional person, no help but she listened... I this Location & I'm full of trust that TED D will be able to restore some trust in this Company

Consumer cellular will continue to charge you even after you have canceled your service. I…read moreconfirmed my dad's service was canceled 3 times after he passed away and they continue to charge me. After many hours on the phone with them, they are not going to do the right thing. They train their customer service agents to get off the calls as fast as possible and if they dont get through enough calls , fast enough then they fire them. I would recommend using any other carrier. Very dishonest, unconpationate company I have ever experienced.

The service was excellent. A few days ago, after printing some documents at the store and returning…read moreto the parking lot, a staff member chased after me from inside the store and returned my memory card, which I had forgotten there. I was very touched. Thank you so much!

we shop brick and mortar Solely Because its important to keep jobs and neighbors in our…read morecommunities-but genuinely all of these things can be purchased inline. SO you would think that with the currwnt fragile state of online replacing their jobs, customer service would be the main priority of actual In Store experiences. Heres the reality The cashier was a dolt The asst mgr was busting a gut working at loght speed to cover said dolts work and his own intaking new product The manager was so rude and dismissive that he couldn't even be bothered to answer two questions about the same very simple product-do they carry it? When will it be restocked? He genuinely dashed away while I was still asking when... Then when we chexked out -for some unknown reason-another persons name comes up as the 'owner' of our business account.. how do we change? cashier has no idea.. but is just guessing things-which none of is ask a manager or there is a customer service number.. or here is the accounts office.. All in all, they made the choice to shop a different simple, we will never go here again.

I've been using Friendly Computers for six years and am always impressed with their efficiency and…read moreservice. Matt came over and put a new SSD in my desktop unit and it took about 30 mins. All programs were copied perfectly and now the machine flies! While he was here he also answered questions about Windows 10 and helped my sister with her fried laptop. They are extremely knowledgeable.

Friendly Computers was pretty reliable. Today, not so much. After making an appointment, last…read moreFiday, 03/30/18 and telling them the brand and model of my laptop, I was told a tech. would be out Today, 04/03/18 at approx. 1:00pm. At 1:45pm, I called, and asked where the tech was, as no one had shown up yet. The woman, come to find out, the owner, never made an appointment. But would send someone right away. He finally showed up at 2:45pm. I asked if he had the equipment to fix my memory limatations and was told he isn't trusted with stock, would have to take my laptop in to the shop and it would be there about a week. Upon examination, he advised disk replacement again saying he'd have to take my laptop to the shop with a week turn around. I advised him I could not be down that long and would have to seek another repair company. He then told me it would be hard to find someone else and threatened to take care of my attitude himself, at which time I demanded he vacate the property, then calling the police about him hanging around outside my residence and threatening me. Consequently, I write this review hoping no one else utilizes this company as it's not as reputable as it used to be a few years ago, when Frank Loomis worked there. I can understand why Frank left, now. The ownwer is a complete whack-a-doodle.