Layla was super helpful and very nice! She is the best worker there! I walked in right when they opened and she was very happy to see us and I asked her so many questions and she answered all of them in a complete, calm And nice attitude read more

Came here for the first time last month needing help with transferring phones and getting a SIM card and Jacob took great care of me. Ended up coming back recently and he was just as helpful as the first time. Honestly, out of all the Sacramento locations I've been to, this one is hands down the best. Highly recommend--ask for Jacob! He's basically a wizard. read more

During a time I was really sick from cancer treatments I needed a new phone. I decided on one but needed to drive home yo get the trade in. By the time I got back the guy had locked up and slipped out the back door. No empathy. read more

ZERO STARS Horrible service. Actually the person who refused to say his name, said he is the store Manager of 8 years. Refused to help and asked me to leave. I switched to another provider after 40 years of being with ATT . I have a credit Balance on my account. I must request a refund. However, ATT is not able to ID me, or send me a text since acct is not active. They asked me to go into a store to have a person look at my ID to identify me. I went in today 12/2/2025 at 11:30 am. This person refused to help and said they are a private store, Even though The logo on the building is ATT. ATT should do their own survey of these stores that use their logo. read more

I came in today to have my son's phone repaired, and if I could give 0 stars, I would. There was no acknowledgment from the staff at all. They saw us walk in but didn't say a single word. We waited for about 15 minutes, and still nothing. The only interaction was them glancing at us while continuing to talk to another customer. I don't mind waiting, but at the very least, please acknowledge customers when they arrive. A simple "We'll be with you shortly" would go a long way. Having a sign-in sheet or some system to let people know their place in line would also make the experience more respectful and organized. read more

I'm very disappointed with this location. It doesn't appear to be an official AT&T corporate store. I came in today to check whether I could transfer my service from Verizon Wireless to an AT&T prepaid plan, and was told this was not possible. That information is false. At the official corporate AT&T store in Citrus Heights, they were able to transfer my phone to prepaid without any issues. It seems like this location pressures customers into buying more expensive plans they don't need or won't use. The experience felt misleading and not transparent. I strongly recommend visiting the Citrus Heights corporate location instead, where the process was handled honestly! read more

moved to a new address in the area and Samantha helped us get fiber, and we also bundled it to our existing AT&T phone plan and received Excellent customer service will be coming back. read more

Amir was great! I went in to get a new phone, and was talking to different sales man. he was alright but not very friendly. he said the 16 would be $24/ month so i was going to get it . i asked what colors there were and he said "there over there just go look" but they were in fact not where he said to look. Amir intervened and asked the worker why he was not telling me about the new promotion for the 16 plus for $10/ month. a better phone for a lower rate. i started talking to amir and he was sooo friendly . He went over all the color options with me ,the different plans, trade in value of my current phone. He even got my phone plan lowed by $50/ month EVEN with a brand new phone. Amir is great and deserves a raise !! 5 stars for amir and 1 star for the other dude. you don't buy phones very often so when you do it should be a good experience read more

The rating is NO Stars...The customer service is freaking horrible, First of all my wife had call to check the order of her new, which had been 3 weeks, we had placed the order on 12/23/25. The person that answer our call at this franshise store (not a corporate store) told her we would call once it arrives. We had found out by a customer representative at corporate that the phone was delivered and it sat there until 1/7/26 then returned . So we had call on 1/14/26 not knowing this information to check the status again. The individuals working on 1/14/26 was not helpful at all and very unprofessional, we actually got hung up on. That was not acceptable so,we went to the store to find out who hung up on me. I confronted the person (Marcus) no employee ID or last name. He actually lied to me when I had ask can I talk to the person who hung up on me. His response was "the person left already" and "I said its been only 5 minutes". His response again, " he only works in the morning" Found out it was actually this guy Marcus. His customer service skill sucks very poor standards and should not be representing AT&T. Do not deal with this franchise. read more

Trash customer service purchased a phone which had to be shipped to me. I was told when I recieved the phone bring into this store to have my phone transfer completed. When I returned I male (not the female who I initially purchased with.) Told me I had to go to the Apple store for transfer that "they do not do transfers from Android to Apple" despite already being told they do. He then proceeded to say " I can't do it I dont have time and have to help other customers" . There were NO customers in the store just he and another staff member. He refused to do the transfer and set up of my new phone. I then called another store and was told any store can do the transfer. I did not need to go to Apple. It appears after having made a sale on me they have no interest in setting up phones or customer service. Steer clear of this place. They need training and may want to try doing their job vs standing there doing nothing refusing to assist customers! read more

I wish I could give this store zero stars. I did an upgrade to a newer device. A store representative called me at 730 pm to tell me the phone was ready to pick up. I asked what time they opened and he said 9am and they would be open all day. I arrived at the store at 10:00 am and the doors were locked and all lights were out. After an hour of phone calls to customer service they said that there were "staffing issues" and I could come get the phone the next day. I drove 30 minutes to get to the store and then they asked me to do the same thing the next day. There is no note on the door and no one called to let me know they were closed even though they told me to pick it up. I am cancelling the upgrade and would not ever arrange a pick up here again. read more

Absolutely horrible customer service you'll ever get!!! Came here a few times. Never again !!! Learned my lesson. read more

AT&T Store - Location - Mobile Phones Near Me - Rancho Cordova, California

Wish I could give this store 0 stars. After trying to trade in my phone and being lied to about the trade in value, I'm now out $1100 and they won't honor what they said. It's not my fault an employee told me the wrong information. When I tried to talk to someone about it, I kept getting beat around the bush answers, "call customer service" "the manager is busy right now". For days. I called multiple times and went in person 3 times as well. No solutions. Had to go to another store for them to help me and even customer service there and on the phone said that the original store had majorly messed up. AT&T customer service couldn't help me much but they atleast gave me some credit for this stores MAJOR mess up. I've never been treated with such disrespect. Will NEVER recommend this store to anyone, not even my enemies. read more

My husband and I went in to swap our mobile and internet lines from Xfinity to AT&T. Shaq & Amir were extremely helpful and answered all of our questions ranging from price ranges to differences between phone models. They helped my husband figure out which iPhone would be best for him and his video games. Xfinity made it very difficult to transfer our information, but they were both patient and made sure we walked out completely set up. The entire visit felt very chill and comfortable. Amazing customer service! read more

Spent my hour long lunch waiting for the employee to come back. After 15 minutes of waiting, I decided to call customer service to see how long they would be, while under the impression that they were in the back getting change. I was informed that the employee was on lunch and should be back in 15 minutes. In total, I waited an hour. It would be nice if it was listed online that they closed for lunch or even if the sign said out for lunch rather than a lie! read more

AT&T Store - Mobile Phones Near Me - Rancho Cordova, California

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The rudest and most disrespectful employees work here, do not do business here. Shut this place down! "The guy that works there rolls his eyes at you when you ask a question and says "obviously" like a teenage girl.. i walked out in the middle of the transaction because it didn't feel right. This place needs to be shut down! read more

They have it posted online that they stay open until 8:00 PM. I called in and they told me they would be open until 8:00 PM. I get here and the sign on the door says they are open until 8 PM. Looks like they decided to close at 6 o'clock instead! Thanks for lying to me and letting me load up my entire family to come down here and buy new phones just to find that you closed at 6 o'clock instead. If you are closing at 6 o'clock, it would be greatly appreciated by all customers that you not lie to them and tell them 8 o'clock so they waste their time driving to your location. read more

I wrote this same review on their website to them but felt it needed to be shared here as well. Got there at 9 am today and Josh was extremely rude and disrespectful to us the entire time we were in the store. Did not greet us as we walked in and upon trying to ask him how his days been and be nice, he met us with coldness and disrespect and completely disregarded any means of trying to make polite conversation with us. We instead did our business with his trainee who was nicer and more professional than he was. Needs to change his attitude and learn that even if it's early in the morning it doesn't give you a right to be rude to your customers. I would never want to come back based on this experience alone. read more

Allen, the store manager, demonstrated calm in his work with us. There were numerous customers that yelled at him, storming in and out, irrationally, and he was able to help three customers at a time quite efficiently, while waiting for a store employee who had apparently clocked in to work to appear on the store floor. He was dealing with impossible characters and handled all of the people, including us, flawlessly. Allen is top notch. read more

never use at&t !!!! they con you out of money and try to offer wonder packages for phone and for internet and then charge you an large amount of fees in the next two months !!! when someone from at&t comes by your house offering you an amazing package for a low amount don't believe it. they are coning you. my rep hunter aka tyrone offered me a package with internet and phones for $240 out the door prices and realistically its $375 per month ! they lie to make the commission ! allen his supervisor never calls you back and hes always off. i have called close to five times i live nowhere near the store. please save yourself the time and energy and go with another service at&t does not care at all ps you can call the customer service number they won't believe you or help you !!!!! they will tell you , you are wrong even if you have the proof! complete con artist !!!!! do not go with them read more

If you can avoid this store, do so at all costs. I learned the best thing is to go to a corporate store--it was made clear to me this morning by an employee that this location is a 3rd party vendor and that its employees are minimum wage people doing this while they pursue other life ambitions. I purchased a phone here with no problem the evening prior, though I directly witnessed an altercation between a customer and a manager. During the phone purchase was sold the wrong headphones by the rep who pulled the equipment for me. When I went in the next morning to exchange for the right headphones, the employee who helped me told me I should have checked it before I left and that he could not exchange it. I told him that telling a customer that its their fault when they were sold an incompatible piece of equipment was poor customer service. Eventually I agreed to an exchange for the right headphone for a higher cost and I did ask if he could eat the difference for my trouble, to which he refused and subsequently said "he no longer felt comfortable" selling me anything and told me I'd have to go to a corporate store. The guy was obviously upset and now being vindictive. During the course of the conversation, he also mentioned he was wrapping up nursing school and that this was just a minimum wage gig to get him through it. A manager eventually took over and finished the transaction. Never going to this location ever again and frankly am considering cancelling AT&T service now. read more

I'm extremely upset with the customer service I just received. I was advised my an AT&T representative on the phone to come into the nearest store so they can help me with the forms to file a claim. I advised the the Caucasian boy not a man, of this. He right away says we'll I'm sorry I can't help you. I said oh man why would the AT&T rep state this on the phone. He then says you can go to the corporate office by Smashburger. I state, i really don't know this area can you give me an address? He said I really don't even need to help you. So no. I said im not giving you attitude I'm simply saying I don't know the area. I said some words which I shouldn't have. I've been trying for 3 days now to file this claim and no help. I don't have access ti a printer and paying money to get them printed just is out of my budget. This is not the first time I've had a bad experience at this location. I'll never come here again. read more

Wish I would have read the reviews on this location. I'm in sales and the brother put me together like a cheap suit. I will returning all the devices today do to the Sales guy adding everything but the kitchen sink. Don't t do business here. Let me elaborate on my 1st experience. Went back today to return all my stuff. Come to find out the Manager is the gentlemen who put me together. He wouldn't show his fave for the 1st 1/2 of my 4 hour ordeal trying to return the tab, watch and acc. Come to find out they employee the criminal that got tackled down at our local Costco store for doin an alcohol run without paying. Wish I could speak to the owner seeing how we're trying to clean up the neighbor and I'm sure he would love to know who he is employing. read more

I came here to switch from T-Mobile. The guys replaced the sim card for me, but it took a few more steps to get it completed. When I walked out the store, I noticed that my LTE is not working, so I went back, and apparently, the guy was too lazy to do more. I had to go to AT&T in Citrus Heights, after 3 trips there, we found the root cause was the sim card from this store. 1 star because: 1. Sold me a defective SIM 2. Lack of technical knowledge 3. Poor customer service read more

he owner of this store is nasty, I went in to ask about headphones i asked questions like "oh what kind of headphones do you have, what do you sell for apple devices, where can I find info on headphones" he proceeded to scream at me for inquiring and stated "didn't you see the sign on the door we're not apple and you can find that info on Google" and it was just went they opened so I am guessing he just didn't have his coffee yet or something, he was very rude, disrespectful & condescending, rude and even threw his hands up at me a few times. I have never had an experience like this before with any AT and T so I figured I would let you all know. Even further He also refused to give me his name as I was going to call at & t so they knew what he was doing and how he was acting towards customers for no reason.. so sad that there are business owners out there, privately owned that treat people this way. I'll pray for him to find his peace so that when people walk through his doors to give him business that he can treat people with dignity and kindness and respect.. read more

AT&T Store - Mobile Phones Near Me - Rancho Cordova, California

Absolutely the worst service around. Do not sign up for their crooked contracts. You'll end up paying more each month even though your contract has a set price. The district supervisor will ignore your concerns and messages. Beware. read more

Don't ever go to this authorized retailer. I had horrible customer service experience. Bought a phone with them, but then had to return it. I handed to one of the workers when I returned it and I was waiting for weeks but it never showed as returned. I called the store and they were extremely rude, saying no they never happened but the only reason why I ended up being OK is because I luckily kept the receipt. read more

Terrible customer service and I'll be shopping and getting assistance elsewhere (not AT&T but from a completely different retailer). This store needs to work on ensuring their employees are courteous and helpful to customers. The experience I received from one of the employees was rude/unprofessional and I wish I read these reviews before I went to that particular location. read more

Amir is an absolute doll, he was there by himself and took absolute care of everyone that walked in, myself included. Super knowledgeable guy, customer service is amazing. Last time I came in the manager here with dread hair was disrespectful so I stopped coming, after meeting Amir I will definitely be back. Store is clean and organized. Thank you Amir ! read more

I went to the AT&T Rancho Cordova store #1561 today to purchase a new phone. Right away, Eric came up and assisted me. He made it so easy and is very helpful and knowledgable. He has a great sense of humor (which always helps). I would recommend Eric and Keona (who I also worked with) as they both do an amazing job! AT&T should reward people like this! Thank you Eric and Keona! I'll always go back to your store for assistance. read more

work very, very slowly, stood for 1 hour and did not reach a specialist! terrible staff! -100 points to this store! read more

AT&T Store - Mobile Phones Near Me - Rancho Cordova, California

This store is horrible!!! Do not go here do not get help from Chantel she doesn't know what she is doing.... i cane in telling her i need to drop a line and add a new line she added the line and than i was not able to drop it now for 3 months. She cost me 4 hours if my life waisted than yelled at me saying she isn't wrong i am!! Horrible service and terrible knowledge of what she is selling!!! Do not use chantek and her manager Jeff didn't help either and just said call this number ... awful business stay away read more

I too wish I would have read the reviews before coming to this store as others have mentioned. I purchased a phone and added a line to my account and was told my bill would be $150. I drove back to the store once I received my order estimate email because it said I would owe $430 on my next bill and $350 for my recurring bill. I was again PROMISED by Amir that the email was wrong and it would be $150. I then received my bill for the month and it was $350! I drove back to the store and Amir again said no, that is wrong it should be $150 and he would take care of it with his manager and call me when it was resolved. Amir never called me back. I called the store twice more to get a hold of him to no avail. I finally spoke to a manager, Alfonso who was rude and not helpful saying he can't help me and I have to call customer service! I would never have agreed to the plan if it was going to be so expensive. They need to be shut down for giving out false information to make sells. I was promised multiple times my bill would be $150 and after speaking to a customer service rep, they said that Amir was completely giving out false information. read more

Thank you Amir. He helped me out with finding the right plan for me and I saved a lot of money compared to my previous carrier

I got to this store today 7:45 pm, they close at 8:00 pm. The front door was locked and There was a gentleman in front of me already waiting at the door. I asked if they were in the bathroom he said no they are in there. A lady peaked around the door in the back and I held up my phone and tapped on it and she mouthed oh well, so I tapped on my watch and then pointed to the sign on the door and she flipped her nails at me and shut the back door so I could not see her. read more

Worst experience of my life! I came in today, Wednesday April 14th, morning time. I spent two hours there and ended up leaving to go to a different location to get help there. The young African American man, who was the only worker there at the time, should not be in the customer service business. Their main priority here is to sell but try to come get any other help and you will not be treated the same. read more

Came there to check and see about their E Sim card feature for a new line but left within five minutes because I was not acknowledged nor did the employee that was helping a guy close to me say anything to me. She was looking off in the distance and didn't even acknowledge me. Definitely bad customer service and I will not be coming to this location again. read more

This store has a young African American man that will tell you lies just to make a sale there is also a young lady she is Mexican and she did not wanted to serve me so she took extra long doing something on the computer and looking at me then a customer came in and the young lady help the customer that came in and left me there waiting and then she told the young African-American guy to help me I asked him why was he let me sit there and wait since I've been waiting for 20 minutes and help another customer he said it don't matter I can help you they are rude the disrespectful I spoke to the manager that was there, nothing those two are still working there I will not leave my money at the store or my service. Less then one star if I could. read more

Unbelievable!!! Unbelievable!!! AT&T screwing people over Bought two iPhone X's at this store 3 days ago with BOGO promotion. Came home, opened the package and noticed that screen was detached from the frame in the left bottom corner. Next morning green line showed up on the side of the screen and in few hours later half of my screen changed in red color with red pixel line. After work went to AT&T store to exchange my phone, but they told me that they can't exchange it or except return even if I had 14 days return policy. Instead of taking care of me they sent me to Apple store so they can deal with this. I went to Apple Store and they told me that they can't exchange it, but only repair it under warranty. I DO NOT WANT THIS PHONE TO BE REPAIRED! I want full replacement or cancel my contract! YOU HAVE NO RIGHT TO LIE CUSTOMERS THAT YOU CAN'T REPLACE MY PHONE. It's easy for you sell broken phones at your store and send people to Apple so they can save you money and headache. i have 14 days policy to exchange or return my phone without any charges. UNBELIEVABLE how you screwing people over for thousands dollars, customers who pays you every month over $500 for phone bills. I WILL NOT STOP posting reviews until this will get resolved!!! Also you will receive some more reviews soon from my friends who can testify that you sold me broken phone! read more

Recently bought an iPhone X from AT&T online, and was having battery issues. I go into the store looking for help and seeing what my options are. I walk in there is one worker, and that one worker is sitting listening to music and on her phone. I then tell her what I've been experiencing, right after I explain she tells me that everyone has been coming in with the same issue and it isn't an "AT&T issue" and I needed to go to apple. Not a "I'm sorry let me see if I can reach out to apple." or a "I'm sorry maybe we can look into your warranty." I know have no phone and no way of communication to my family or my work due to poor customer service. read more