I was having issues with my cell phone. I couldn't call or text. I went in and they fixed the issue…read morein 10 minutes. Great service!!!!!!!!

I'd give AT&T about 3 stars overall. The billing process is straightforward and usually accurate,…read morewhich I appreciate. However, the service quality has been pretty disappointing--coverage and reliability haven't met expectations. It's decent in some areas, but there's definitely a lot of room for improvement.

This AT&T neighborhood retail store is conveniently located just off Freeway I-580 on Kietzke Lane…read morenear South McCarran Blvd. Their selection of AT&T products is complete and available at moderate corporate value prices. The store is clean & staffed by over the top friendly employees anxious to help you with sales & service.

Avoid Lynzee at all costs. I've been a customer for over 25 years with the same cell #. I've…read morenever been treated so poorly by a sales person as I just did. On my way to Spectrum right now. She wouldn't even look up from her computer to address my questions on my bill.

This is not a corporate store. The young lady working there--who was also not well groomed--told me…read moreshe could not help and that it did not matter that I am paying for a phone with no service and cannot access my phone without Wi-Fi. Her explanation was, "I don't work for AT&T, I work for Prime Communications." She went on to say that the fact my phone does not work is "my problem, not hers," and that there was no one who could help me. She refused to provide her name, but gave me the district manager's name, Mr. M (I do not want to publicly criticize him since I have not spoken with him). However, she would not provide his phone number and claimed he could not be reached. I explained that without my cell phone I cannot access my apartment complex, complete two-factor authentication for work, or handle other important tasks. She simply shrugged and said "oh well." When I mentioned possibly seeking legal counsel, she responded, "Go ahead, I would love to see AT&T sued," again followed by, "I don't work for them." Keep in mind, this was my second trip to this store location, totaling about an hour in-store, in addition to 2.5 hours on the phone trying to prove my identity because "the data doesn't match," even though I was physically present in the store with my ID and they could clearly access my account with the same information. The AI chat assistant "Andi" and AT&T chat support have also been completely useless. I spent more than 30 minutes on hold only to repeatedly hear, "Work with me, it will only take five minutes to resolve your issue." After three weeks, no one--from the store or the national support office--has been able to activate my transferred line. Neither the store nor customer service can verify my identity without sending a text message to the very phone that has no service. Apparently, physical presence and a valid ID do not matter. To make matters worse, I received emails and AI chat confirmations indicating that an iPhone had been ordered, but the store claims they cannot even see the order in their system. When I originally signed up for AT&T service over the phone, I already had reservations and a bad feeling about proceeding. During the call, I could hear employees chatting, cursing, and discussing personal relationship drama in the background--it sounded more like a soap opera than a professional business call. However, the direct phone number was provided by my apartment complex, since AT&T is the only provider wired for the building. To AT&T's credit, the internet service works. At this point, unless a true corporate store can resolve this issue quickly, I plan to cancel the wireless service and move to another carrier, even if it costs more. A discount is meaningless when the service and customer support have been this poor. As for cancellation, I am not even sure how I am supposed to cancel a service when no one can properly verify my identity. I am seriously considering stopping payment if this situation is not resolved immediately.

DON'T COME TO THIS STORE. The advisors have made mistakes more than 3 times in the processes and…read moreend up losing almost $1000 if not more!!! They don't solve problems and in customer service they only tell you "you can't do anything anymore, in the store they processed like this" and they steal from you, end.

Price went up without notification in under a year. There are better current plans (cheaper,…read morematches or exceeds all of the features). I gave an earlier 5 star review based on dishonest promises. Knife in the back type corporate business. Going into the store though Jasper was patient and fixed everything. I would give him 5 stars, but the person I talked to before him justified the price increase by saying I was notified (I verified I was not) and when I told him I wasn't said I couldn't raise my voice at him. I also did not do that. Unnecessary stress and an hour wasted due to shady business practices at the corporate level, but the store eventually settled it.

NOT THIS STORE. This review is for AT&T new service ordering over the phone at our countries AT&T…read moreMAIN CALL CENTER FOR NEW SERVICE 855 915 0415. Over several day's, I have been trying to "switch and save" wireless phone carriers. The best new deal SEEMED to be with AT&T. WHAT started out to be a comfortable new monthly rate with a new phone went from around $50 per month (all inclusive), day's later increased to $108.00 per month. That and the new phone was taking over a week to ship to my home. After MANY hours on the phone with a robot (nearly impossible to get a live person on the phone or website), I was always referred to their websites AI named Andi. He couldn't help me either. I ended up finally talking to a live person to which I canceled this new "SERVICE". No attempts on their part to keep me (no retention department i guess), just a huge waste of my time. Buyer beware! Even though it's not perfect, I am staying with Boost Mobile carrier at only $15 per month.

This is the second time I've visited this AT&T store in the past nine months or so, and…read moreunfortunately both experiences have been the same. The staff just seem like they don't want to be there. They're not enthusiastic about helping, and their tone often comes across as annoyed that they have to deal with customers at all. The service is also very slow when it comes to looking into issues or answering questions. Instead of feeling welcomed or helped, it honestly feels like you're inconveniencing them by being there. I work in customer service myself, so I understand that some days are busier or more stressful than others. But when you work in a customer-facing environment, customers should at least be greeted and made to feel like someone is willing to help them. Both of my experiences here have been unpleasant, and unfortunately I would not recommend coming to this AT&T location.

It's now March and I'm still dealing with these issues created by Rep at this retail store - an…read moreunauthorised added line and then unauthorised fees. Even tho the Rep showed us a print out of our upgraded two phone lines we did not see the additional unauthorised charges until our Feb bill. Called in to get unauthorised line cancelled and charges credited but Rep stated it takes one billing cycle. No credit applied so calling back AGAIN ! Heed warning - two months later and STILL dealing with it. I DO NOT recommend this store ! Also my iCloud did not sync properly so I get continuous pop ups and would have to delete my iCloud to sync my phone but would lose what's on iCloud now.

The AT&T store on W 5th street flat out lied. We bought 2 phones which my husband repeatedly…read morediscussed paying in full for. The sales associate assured him that the quoted price was the full amount. It was not, we are on a 36 month payment plan. We realized this after the 14 day return policy had expired. I have tried to resolve the issue and AT&T has just said too bad. I could have bought the phones off of the internet for the price I paid in the store that which the associate assured me was the full price, instead I now own a 2022 phone that I am paying $500 for and a Samsung that I am paying $700 for. AT&T truly is the worst.

Jazz was extremely helpful and honest. I will definitely recommend this store to my friendsread more

Thank you to Lydia, for the Best Five Star Customer Service. Not only was Lydia kind and…read moreintelligent, but she helped my Mom with a continuous app problem that kept running in the background of her phone. Because Lydia helped Mom and did not just try to sell us everything, we both will be coming back to purchase 3 new cell phones. One for Mom, one for my kiddo and one for Julie A. As well as switching from At&t to T-Mobile. Life s all about customer service. We will see you very soon when we get our tax return. Thanks again Lydia, you have made 3 families very happy to switch to T mobile and get new phones, see you soon. Julie A

Stopped in to this location for the T-mobile Tuesdays cap bonus today. Its located across the…read moreWalmart. Lots of parking. Today they were playing 80's tunes, good. Kaleen (hope its written correctly), helped us with a phone question. Very personable and phone savvy.

Angel G. was awesome. Very knowledgeable. Very nice. Great customer service. We will definitely be…read moreback and we will be looking for Angel G. to help us. ***** THANK YOU.

Came in and got Verizon internet and phone service business account and worked with Paige the…read moremanager and she made a mistake when setting up, didn't put unlimited data on and our bill so the bill went from approx $120 a month to over $800 a month and because they are a Russell Cellular company they can't fix the problem, Paige is never here when we come in so will never do business with this company ever again

I went in to ask a question regarding buying a phone off the Samsung site that is unlocked and…read morebringing it to spectrum to use but I was told in order for them to help me I'd have to sign in and wait 15 min. I decided to leave as I did not have time to wait and the fact they refused to answer my simple question was ridiculous. I understand that they have policies and procedures but then make sure all your employees follow them because they have interrupted me being helped by an associate so that associate could answer a question for someone who walked in like I did. Seriously makes me want to drop spectrum due to how rude this one employee was today and the other one was just sitting on his bum not helping or acknowledging anyone.

Cancelled my Dads service as he was in the hospital, turned everything in. Called to confirm…read morecancellation because we received a bill, I had power of attorney to do so, they said they couldn't help me, my Dad would have to give permission. My Dad was unresponsive in the freaking hospital...so they told me to physically go to the store. I literally live 2 hours away, which I have told them. NOW over TWO months later I get another bill, and my Dad is passed. Is it easy to cancel, nope, although the call center advocate was helpful this last call and was able to cancel the service going forward, it took over 20 minutes! Spectrum needs to figure out their process for this type of situation. It is NOT acceptable or okay.

Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

Wow what a bad service experience! My brother and I walked…read morein on Black Friday thinking it might be super busy. It was pretty empty so it seemed we would be helped quickly. There were only 2 customers in the store. 2 of the four employees were assisting the 2 people that were together. As we walked in, one of the employees who was assisting the 2 people said he'd be right with us. "Hmm. Odd, why can't 2 of the other employees help us," I thought to myself. We waited a minute and one of the other 2 employees begrudgingly said, "I can help you.' As if we were inconveniencing him. He was not friendly just a plain robot. Not cheerful or pleasant. How about being more customer-service oriented. "Hi how are you today?" He proceeded to help my brother. My brother let him know he was looking for a newer phone. He looked at his phone and said in a rude voice, "Yeah, this is really old!" Ok maybe a 5 year old Phone is old for most tech gadgets but the way he said it, was very condescending. Ouch! He then pointed my brother to the newer version of his current phone and told him his new bill would be $100/month. Hmm my brother doesn't use it for social media, mostly for necessity of having a phone for an emergency. I have Verizon, and they've always asked me more detailed questions, to get me on the right plan. When I voiced that I only pay $48 dollars with Verizon and my brother asked about a loyalty discount, the employee immediately said, "You can go to Verizon!" Trying to pull the old sales trick of 'taking away the carrot' so to speak. My brother responded with a resounding, "ok!" And so we did and he got a way better deal at $67 per month. Verizon was so much more helpful and friendly. The name of the employee was Austin. Also we didn't appreciate the other employee following us around with Austin. It was weird. If the employee was being trained, then say something. That was just awkward. Do better.