I came by the store to add another line to my account. The…read moreyoung lady that was working there, took one look at the phon and said, "it won't work"! She was very adamant about the fact the phone could not be added as it had been discontinued. I found it very strange since you didn't even look at the model number of the phone to see what type of phone it really was. Very frustrated I left the store and went to another nearby local AT&T store and they immediately added the phone line to my account with absolutely no problem. This was a very horrible experience, will never shop there again.

Great customer service from Jeselle who helped us set up our new iphone 12 mini. We placed the…read moreorder online literally the night before (close to midnight) and we were pleasantly surprised that she had our phone ready for pick up right as the store opened. She even helped us put on the screen protector we purchased which she aligned flawlessly. We never could have done it perfectly as her! She even went out of her way to research which phone #s to call to get help with some follow up services. All in all, we had a very positive experience and we'd like to thank you, Jeselle for providing us with an outstanding buying experience!

Mathew was very very helpful! Took the best care of me while I was navigating switching to a new…read moreplan for the first time. Made the transition very easy and walked me through all the steps!

This Verizon store is a bit our of the way to get to, but worth it…read more Despite the hassle to switch over from ATT : of the transfer of information from one phone to another, Sarah And Kynan and Shawn were super easy to work with and provided good service. It took a few tries to get everything correct, but you can tell they really care about their customers and Sarah and Kynan assisting until all the process were handled. Thanks Guys.

Had to stop by to pick up my modem/router for my internet. They were well staffed so I was quickly…read morein and out. I think it's super convenient to have a store so that customers can easily get their questions answered, get tech help, and even pick up products that are ordered online like I did.

Tito assisted me with paying my cable bill and was extreme. Had automated answers to everything I…read moreasked for and cut me off mid sentence and I asked. What was suppose to be a simple $50 payment and leave. Turned into a long back and forth questioning and interrogation. Horrible Customer service from Tito. The rest of the team were respectful and helpful.

Called a couple times, no answer.. called before I walked in.. no answer.. called when I was inside…read morethe store.. I heard the store phone vibrate and she still didnt pick the phone up. I was trying to see if they had the phone I wanted before I drove down.. when I asked why she didn't answer she said because she came in late.. she doesn't want her job. Let her go! Answering the phone is the easy part! She's also sniffling like she's on drugs. Get her evaluated! Horrible Customer Service! Would NOT Recommend! 1:44pm Sunday 5/21/23

First class and very reasonable Monthly rates!! I came over…read moreFrom Berzon, and have regretted any part of that decision. Boost is very Reliable!! Almost a no-brainer.....

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I was contacted by a phone sales representative. They sent me a quote for 4 phone lines, internet…read moreand service for tablet which was $121. My bill did not reflect the quote. The sales rep that came to my house was a different person than the one I talked to on the phone. She said it would be $10 higher since I only was going to move forward with (2) lines instead of (4). That was far from the truth. I have contacted AT&T customer service over the phone (3) times about this issue. They have still yet to resolve the problem. They said to go into store and they could help me out with my trade in device so I will not be charged monthly for a new phone. In the store they told me I would need to contact Cusotmer service. Seems like I keep getting the run around while still being charged more than I was told. They set me up with two accounts which I was not aware of. I was only receiving one bill for one account which was very confusing. I have had my service cut off twice already due to all the confusion of my billing and accounts. Bottom line, don't listen to the sales reps and make sure they clarify your billing before. I should have stayed with TMobile. Such a disappointment.

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

I'm reviewing AGAIN after almost 5 years. Consistently great service. Alex and Martin went above…read moreand beyond to help me get what I needed that wasn't available in store. You are appreciated!

T-Mobile customer for over 10 years and this was my first bad experience. 4 T-Mobile workers a…read moremoderately busy lobby (4-5 people). I was told it would be a 15-20 min wait... 40 min later still nothing. I look around, they're down to 2 workers and they're having full conversations and not even attempting to move with a purpose. Absolute disrespect of my time.. I walked out and will not return to this location.

Had an issue with moving into my new home,the location prevented me from receiving internet, that…read moreis until I spoke with J.Ryan,this fellow did some research,and executed a method that happily allowed me to watch TV,that allows my 25 year old and his 18 year old brother to watch and play their video games without buffering!!! Kudos "T Moble" Respectfully V.L.SWAIN

Kelly made this such an amazing experience. She was interacting with me and my niece the whole…read moretime. She was knowledgeable about what was available and what would be good for what we needed. I felt like she valued my business and time. She was great. I hope to be able to work with her again.