Came by to get a service done on my iPhone 15 pro max and Chris was of huge help, super…read moreprofessional and extremely well versed in phone repair, would recommend him!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

I came by the store to add another line to my account. The…read moreyoung lady that was working there, took one look at the phon and said, "it won't work"! She was very adamant about the fact the phone could not be added as it had been discontinued. I found it very strange since you didn't even look at the model number of the phone to see what type of phone it really was. Very frustrated I left the store and went to another nearby local AT&T store and they immediately added the phone line to my account with absolutely no problem. This was a very horrible experience, will never shop there again.

Great customer service from Jeselle who helped us set up our new iphone 12 mini. We placed the…read moreorder online literally the night before (close to midnight) and we were pleasantly surprised that she had our phone ready for pick up right as the store opened. She even helped us put on the screen protector we purchased which she aligned flawlessly. We never could have done it perfectly as her! She even went out of her way to research which phone #s to call to get help with some follow up services. All in all, we had a very positive experience and we'd like to thank you, Jeselle for providing us with an outstanding buying experience!

This Verizon store is a bit our of the way to get to, but worth it…read more Despite the hassle to switch over from ATT : of the transfer of information from one phone to another, Sarah And Kynan and Shawn were super easy to work with and provided good service. It took a few tries to get everything correct, but you can tell they really care about their customers and Sarah and Kynan assisting until all the process were handled. Thanks Guys.

OMAR IS AWESOME !!! Verizon customer service (on phone) screws up my phone. I spent almost 4…read morehours on the phone with them trying to fix it. The only way to fix it was to to to.an actual store. Within 20 minutes, Omar had me back up and running. Super knowledgeable and super nice guy. 10 of 10 for OMAR!!!

We walked in the store and was greated by a young man named Keon. He smelled nice and was very nice…read moreand professional. Keon took care of us fast and was finished with us less then 10 minutes. Thank you for your service

This people's internet is fucking shit, I'm paying for a fucking box that does nothingread more

Great service. She was very understanding. And help me with anything I needed . You don't find many…read morepeople like her

Called a couple times, no answer.. called before I walked in.. no answer.. called when I was inside…read morethe store.. I heard the store phone vibrate and she still didnt pick the phone up. I was trying to see if they had the phone I wanted before I drove down.. when I asked why she didn't answer she said because she came in late.. she doesn't want her job. Let her go! Answering the phone is the easy part! She's also sniffling like she's on drugs. Get her evaluated! Horrible Customer Service! Would NOT Recommend! 1:44pm Sunday 5/21/23

If I could give no stars I would - Terrible experience with manager Nico…read more Nico was dismissive and unhelpful from the moment I walked in. I came in because my phone wasn't working and ended up purchasing a new phone. Twice I went to this store for help because my data wasn't transferring correctly, and twice I left without the problem being properly diagnosed or resolved. I finally went to the Apple Store, where they discovered there was a software glitch with the new phone. When I returned to this store to get out of the contract and return the phone, Nico still refused to waive the $55 restocking fee--even after everything I had been through because the phone wasn't working properly. I've now filed formal complaints with the BBB, FCC, and other appropriate consumer agencies regarding this experience. In my opinion, Nico should not be managing a customer-service business. After the way I was treated and the complete lack of help I received on multiple visits, I believe he should be fired. I would absolutely not recommend this location.

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Yes, I just wanted to thank Tmobile for the customer service that I got from Mr. Isaac. It has been…read morea crazy day. OK this system is down and everybody's calling me and complaining but he was so kind and so patient with me and I was really frustrated about some other things that are going on with my service, but he was so kind. He just really made my spirit feel Very calm so I just wanted to thank you guys for that. Thank you for the service Isaac God bless.

I'm reviewing AGAIN after almost 5 years. Consistently great service. Alex and Martin went above…read moreand beyond to help me get what I needed that wasn't available in store. You are appreciated!

Highly don't recommend store 1SPY - 1 star…read more I visited this T-Mobile location because my phone has a cracked screen and I wanted information about upgrading my device.Navid checked me in and told me he would call or text me within 15 minutes, so I waited at the Starbucks next door. After more than 20 minutes with no call or text, I returned to the store only to find other customers being helped ahead of me. As I walked back in, I overheard Navid say, "I think he's just here for an insurance claim," followed by what I perceived as a smirk. That immediately made me feel as though my reason for visiting made me less important than other customers. When I asked for his name, his attitude only reinforced that impression. I spoke with the manager, Michelle, but instead of acknowledging my experience, I felt my concerns were quickly dismissed. A customer's perception matters, and this interaction left me feeling disrespected and unwelcome. T-Mobile is a national brand that promotes exceptional customer service. My experience at this location did not reflect those standards. Every customer deserves the same level of professionalism and respect, whether they're purchasing a new phone, upgrading, or filing an insurance claim. I hope corporate reviews how customers are being treated at this store, because no one should leave feeling that they were judged or deprioritized based on the reason for their visit. In my opinion, Navid K provided the worst customer service I have ever experienced. I felt dismissed, ignored, and treated differently because I was there for an insurance-related issue rather than a purchase. #TMobile #CustomerService #PhoneUpgrade #Wireless #CellPhone #CustomerExperience @T-Mobile

Had an issue with moving into my new home,the location prevented me from receiving internet, that…read moreis until I spoke with J.Ryan,this fellow did some research,and executed a method that happily allowed me to watch TV,that allows my 25 year old and his 18 year old brother to watch and play their video games without buffering!!! Kudos "T Moble" Respectfully V.L.SWAIN

Went to Boost Mobile on El Cajon Blvd. and the manager charged items fraudulently to my card…read morewithout informing me. She didn't ask me about certain items she through on the bill and shirked me of 10 gigs of wifi displayed in the promotion. This is consumer fraud. Plus the young lady in the picture she hired had the worst attitude of any customer service person I've ever encountered. As soon as I came to pick up my phone she could answer none of my questions and her response was, "I don't know it wasn't my sell." WOW!!! Don't go this Boost Mobile.

I went in to this locatoon because it was the closest and my T-Mobile phone was acting Up and i…read moreWanted to switch back to boost. I walked in shortly after opening and waited a little for the next person to finish ,Norma who was alone for the moment, acknowledged me and continued helpin the other person. After explaining my issues , she suggested a phone Was very patient and was super nice the hour we had to wait for T-Mobile to set me free. While waiting , she was also able to help other people, managing her time well. I read something on here that seemed to describe a different person, Norma was very nice , helpful and informative, I'm glad I went there and didn't venture out further.