Dexter helped me activate my new iphone. As we were chatting, I told him that my Verizon account…read moregot hacked. Not only was he super knowledgeable and quick about setting up my phone (purchased at Apple), he also advised that I go to a corporate Verizon to ask about getting reimbursed for the fraudulent activity on my account. For 9 months, I've been spending many hours on the phone, online and in-person to try to get reimbursed and cancel the loan. Dexter, if you're reading this, yesterday I was successful! And an extra TY for showing me two discounts that I haven't taken advantage of as a customer of *19* years ($20 savings/month). You're the best, and I hope your manager appreciates you and and gives you a bonus for how you show up and rep for Verizon!

Where does customer service start? Right when you walk in this store. All of the employees greet…read moreeverybody as they walk in and acknowledge their presence. I simply went in with a tech question and was greeted by Stephen. He took the time to listen to what I had to ask, and then took no time and explaining how easy it was for me to do what I needed to do with my phone. He made it very easy to understand how to do it. Not everybody is tech savvy, and the fact that he took the time to simply put it in easy terminology for me to understand was very nice. He then asked me if I would consider possibly upgrading my phone being it was older.... and I told him I never thought about it much, but it would be nice to see what my options were. He looked over my current plan and saw what I had and then proceeded to show me a great many options. He made sure to take time explaining each option thoroughly and not overwhelming me with multiple things at once. We spent about 45 minutes or so conversing over the many options I had .... and at the end of it all he was able to offer me a better plan that cost me less than my current plan with a brand new phone and a new tablet and trade my old phone in towards them for a very good price to apply to my new phone / tablet. He never forced anything on me, but simply laid out all the options that I had available to me.... making sure I clearly understood each possibility and which one would be the best but leaving it up to me to choose the one I wanted. He is extremely smart and knows his business well and the fact that he takes the time to make sure you clearly understand everything, makes it so much easier to purchase something. I even returned back a couple weeks later to re-ask a couple questions to make sure I clearly understood and he took the time to set me down and explain it to me again. That's what's called True Customer Service! If you're looking for a new phone or a tablet Internet or maybe just some accessories I highly recommend you go see Stephen and the rest of the people who work at this store They are all so very nice and eager to help you! Thank you again for the wonderful Customer Service Stephen

My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

My husband received absolutely fantastic service. The technician had the knowledge to effectuate a…read morequick repair. My husband's desktop computer, used for gaming, died. Thought it might be power source but that was not it, so likely a motherboard or chip issue. Took it to WHo's Your Data on Thursday afternoon. They quickly took it apart and diagnosed the problem to be the motherboard. By Friday morning at 10 AM they called to inform him that it was repaired and ready for pick up! Great work, speedy service and fair price! Thanks. We will surely recommend your company to others.

Don't support AT&T let a line this store. The store manager pawned us on to a sales girl who sold…read moreus a new iPhone 12 Pro. They did not have this model in stock, so they ordered the phone for us. When we got the phone, we contacted AT&T to activate the phone and then updated the software. Not more than 24 hours later, the phone got hot, not warm, hot! We contacted AT&T and they sent us to Apple. They said it was Apple's problem. Now, if you go and bought a BRAND NEW MERCHANDISE from any retailer and it was broken or damaged, they would give you back your money or switch out the device for the same item. NOT AT&T! Let alone this store would not give me a new phone and then argued with me that it is now my problem. I have been with AT&T for over 16 years, let's just say I am done. This service is not worth the money I spend for anything!

This place is a huge scam, I was promised by the manager and sales rep that I was covered up…read moreTo $650 for my phone and accessories by switching over to AT&T. Now I am stuck paying my previous phone line because of the fact that they would only Cover the phone after they deducted $200 for a trade in which was never mentioned. This store has literally ruined my trust with AT&T. I recommend calling customer care and going through them to be safe.

The sales people are amazing, and the delivery guys were so helpful and friendly. They delivered my…read moremom's chair and put it exactly where she wanted it. Thank you guys so much. You have my business for life.

When we went my cousin got a phone the employee kept trying to sell him things also the phone…read morecurrently won't turn on so don't recommend.

The store was empty. A female representative was immediately dismissive when I asked to upgrade to…read moreiPhone 17 Pro Max and fix slow 5G Home Internet (5G Plus plan). She claimed I could only have a slower "Lite" plan, refused router/plan upgrades, and misgendered me as "he" despite my ID and presentation. I corrected to she/her; attitude worsened. Manager Michael then asked me to leave and refused the iPhone upgrade. I received full service (faster plan, new router, iPhone upgrade) at another Verizon location soon after--proving this was not policy but poor conduct.

Today I went in at close to closing time but Lamar (Employe) welcomed me inside anyways despite the…read moretime. I asked him what I wanted and he told me about the Best plans available, supportive throughout the whole interaction and made it quick and simple. Now because of Lamar, I am able to bring home an amazing gift for my wife's birthday!