Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

He seems like a good family man just trying to make a living. He was fair and factual on advice…read moreheave me. Good job !

I would give 5stars but now my volume up button isn't working. Everything else was perfect. He…read morefixed my screen within an hour and got it into working order other than the volume up button.

He repaired my Dji mini 5 pro and it only took a week or so. He was professional and the drop off…read morewas pretty straight forward. I would definitely bring my electronics to Gadget Genie again.

Joe is a professional in his line of work. He delivers efficient and quality results. He is our…read morego-to for gadgets.

amazing, quick response and great quality products. Was in and out in 20 minutes to fix my back…read morecamera lens

Scammers all their good reviews are fake bots they tell you one price then change it up immediately…read moreafter they will try and steal your phone for its parts and give you it back with cheap parts shady people would not recommend this business at all to anyone be safe please !

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Good communication. My cousin came here to fix his problem with his console overheating. they did…read morea good job no more problems with his console overheating

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Eeeek. I didn't check the reviews for this spot before bringing my son's Nintendo Switch Lite in,…read moreso I'm glad I didn't has as bad of an experience as others in the past. :( My six year old dropped his Switch Lite from playing with it in an area he shouldn't have been. Parents, I know y'all feel me. We've all been there. He cracked the LCD screen on the inside and it was all sorts of glitched and nearly impossible to play, and of course, our warranty didn't cover a drop situation. uBreakiFix is really the only place in the area I knew of that did repairs like this so I gave them a call and they were incredibly helpful over the phone. I set up an appointment online, brought the device in for a consult, and they let me know they'd order the part and it would be ready in about 4-5 days. Perfect! The 4th day hit and I gave them a call and they said they anticipated the part being in that day and then it would be a couple of hours to fix. Great. The 5th day rolled around with no call so I called again, and they said the part just arrived but it would "be a little while because it was a delicate fix and they didn't want to rush it." Another day passed... and another day... And finally around 4pm on the following day they let me know it was ready. They would be closed the following day after that so we had to wait another couple of days to pick it up. They also let me know on the phone that some sort of screw "basically disintegrated" during repair and that is was a "common problem" but it left a little gap on the side of my son's Switch. It doesn't affect the way the device works, but I just think if that's so common of a problem, why don't they have replacement screws to make up for that issue? Overall, my son's Switch is working perfectly now with a beautiful screen so he is happy and thankfully, not asking me every single day if it is done yet. Additionally, all of the employees we encountered over the phone or in person were really pleasant to deal with - I just think the communication should be a little bit more thorough if there are days on days of delays.

Worst service I've had in many years. They replaced a screen on my phone but in less than a month…read morethe new screen started flickering and eventually died. I called this place and was told another screen was available. When I came, they said the screen they had was reserved for something else, blamed "a new guy" and told me to wait 3-5 days for the screen to arrive. A week later they told me the screen was in transit and to wait more. Another week later, they still don't have it and don't give any ETA. Their staff has been very condescending and rude. I don't usually write bad reviews, but this place is as bad as it gets.

Superb work. Fast and professional! And the work speaks for itself. This was a simple cleaning to…read moremost. But the attention to detail, is what I'm bragging on. He did great and the price was fair!

I called to ask for repair estimates for a repair job. Elijah was nice and forthcoming, allowing me…read moreto send texts of the damaged part to repair. But, when it came time for me to ask him where he was located, he ignored my calls. The next day, he ignored my call again. I then called him from a different number, just to ask him where he is located. He then told me that he is just going to "cancel the repair." He seems to have a real problem telling people where he is located. As he was the closest repair shop to me, I had to go find another shop near me. A very rude repair man for sure.

Went in on Wednesday at 545PM. I called earlier in the day and asked how much to repair the back of…read morean iPhone 15 Pro Max, they told me $150. When I arrived at the kiosk, the guy told me $170. I said "really?" And he said "yes, they're expensive." Told him I was quoted $150 and he said "oh okay sure no problem." Took about an hour which is exactly what he quoted. That wasn't bad, although when I called they told me 30-45 minutes. All good there, no big deal. I picked up my phone and there was a noticeable scratch on the backing. I pointed it out to him and he said "it's okay!! Next time you break it, come back and I'll help you" what?? Next time I break it? lol. I asked him if he'll go down to $140 since it's scratched and he said no. After tax I paid $165. Wouldn't be irritated with the price if it were really good quality. The MagSafe doesn't even work anymore and I can no longer use any MagSafe mounts on my phone. Good thing I'm upgrading soon, but I wish I didn't bother replacing the back. Overall -- quality isn't the best and the customer service experience was below par. I'd recommend you pay a little more to get it done right by someone who will treat you like a valued customer.

Impeccable service that is unmatched in the industry! I wish I could give them a 20 star rating,…read morethis company exceeded and went above and beyond my expectations. I had some software and hardware issues with my iPhone 15 Pro not only did my screen turn completely white. I was told by the Apple Store that my phone sustained water damage, they couldn't fix it and that I had to purchase a new phone. They were wrong. After leaving the store, I noticed the kiosk at IRepair Xpert. I decided to see if there was any chance to bring my phone back to life and I'm so glad I found them. The owner Moni, said he was able to fix my phone and would have it done within 45 minutes. What I was extremely impressed with was that he took the time to show us all of the components and tell us exactly what was wrong with my phone. During the diagnostic, we saw what was wrong and he showed us what was being fixed. The knowledge and skill that he presented was just absolutely amazing, I couldn't believe he was able to fix my phone in only 20 minutes and a huge corporation like Apple couldn't repair my phone! His team was such a pleasure to work with and their professional and care they provided was incredible. It seems like there isn't anything they can't fix, they deserve my highest recommendation! Thanks again for all your help Moni!