Garrett was so patient with us as we navigated through a complex problem on my dad's iPhone. He was…read moreable to solve the problem that the Apple techs couldn't. I highly recommend Garrett and I hope I'm spelling his name correctly bc he made our experience enjoyable!

This review is for sales specialist Liz at: Verizon Tacoma…read more4009 Tacoma Mall Blvd Suite A Tacoma, WA 9840 Liz was incredible. She started by explaining that she would be asking questions and her thought process behind asking them. Immediately, I felt as though my experience would be tailored to my needs. And it was! Liz took the time to figure out what I liked about my existing product and services so that my upgrade would be easily integrated into my digital lifestyle. I love my new product and the service plan that Liz helped me find. Thank you, Liz! Customer since 2006.

4/25/2026 Things went pretty well. I knew what I wanted. I was greeted and allowed to view the…read moreiPhone I was going to purchase online. I like it. Good reviews in the phone. No help was needed even though I was approached as soon as I walked in and the gentleman was ready for the sale. No complaints I recommend this location arrive early before the afternoon rush. Time to upgrade.

You should rethink the idea of buying any apple products. If you do, you better not lose or get…read moreyour device stolen. Apple Support is the absolutely worst help I ever got in my entire life (over 50 years). Their technical support system totally supports the thieves who steal these devices, not the victim. "We can't help you recover your account, but we can reset your device and give you a fresh start" That would be great if I was the one who stole the device. I lost over 500 songs that I collected over the last 25 years. And the best they could do for all that money I gave them........."Sorry, there is nothing I can do". I should use them as an example and provide the same worthless, pointless, and waste your time kind of customer service.

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

I saw an ad/listing on OfferUp for a "Brand New iPhone 16 Pro Max - Huge 35% Off! Only $829" at…read morethis particular location & so so went there to purchase a unit. I arrived there & asked for the specific model to purchase. The gal said that price was for a used unit locked to a specific carrier. I showed her the ad on my phone & asked to speak to a manager. A guy came out from the back room & said, "If you scroll down & read more it will tell the exceptions." I said, "The title of your listing is very clear & your tactics are very deceptive!" This business is dishonest & a waste of time! See my included screenshot of their listing.

I wish I never heard about this place. I went to get a phone because my last got damaged and I…read moreneeded a phone quick for operating my jobs and payments. But now I'm stuck paying more than what I'd owe for even the latest phone. They didn't inform me on lease details. There app has also crashed after an update leaving me unable to pay my payments on time. Which a day hasn't gone by that I'm left to pay past due which makes no sense struggling with other payments. When I'm done paying this phone off I will not be continuing anymore service with them.

Why Is it that all metro pcs in California and Washington don't open when they say open at 10 I'm…read moreat the front door for ten minutes lights on doors locked on Hosmer in tacoma

Daka. He has helped me numerous times and knows exactly what to do to help. He is knowledgeable…read moreabout the phones and always has a smile and is kind, polite and I'm always so happy when I see that he will be there to help me and my phone needs. Thank you so much Daka

Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

I have dealt with the cell phone place for several years, always good help and good…read moreattitudes.......BUT, now I have called 5 times today, cant leave message and no one calls back.................you call this service?? changing who I deal with, this is BS, NOT HOW TO RUN A BUSINESS!!

From the owner: The Cell Phone Place is the premier Sprint-Nextel service center in the Tacoma area. On top of…read morebeing able to fix or replace your broken mobile phone, The Cell Phone Place can upgrade your old phone, activate news lines and carries a full line of accessories while allowing its customers to enjoy a laid back atmosphere.

I received excellent customer service from Consumer Cellular in Tacoma. Dan was patient and…read morefriendly while helping to transfer a large number of photos from an Android to an iPhone. I also had a positive experience with another employee on a previous visit. Just wish consumer cell had more stores north of Tacoma.

I am MASSIVELY DISAPPOINTED AND FEELING RIPPED OFF. Dont do it. It's not what it seems. I signed…read moreup for a $55 for 2 people plan/seniors. I am being billed about $72 with the fee fees and super fee fees. My bill this month is $101.23 so right now we have no idea why we are getting charged an extra $29. BUT $101 is almost 50 percent MORE than we were led to believe we would pay. Them bright orange brochures don't have $17 worth of fees listed and you think it's $55 for 2 seniors. I have no idea what this bump up crap is either but I suspect that's the extra charges. I dont want no bump up. WHAT A MASSIVE BS SCAM. How disappointing. I told so many people to try it and now I have to tell them the real deal and post a copy of my bill in our Facebook group. After finding a group about Consumer Cellular is looks like we are not alone at finding all this out. We also will be looking for another provider. They had us with the great in-person service but wow, stab us with hidden fees and you are worse than the one we left.

Throughly irritated with this AT&T store and I had used their company for so long!! Went into…read moretransfer a prepaid to a postpaid account. They said we couldn't do anything in the store and to call 611. We got home, I called, they gave me the RUNAROUND and all 3 people I talked to said to go into the store!! Ugh so annoyed with their laziness at this store to help!

First the service sucks big time. These employees don't care about you to be honest. Most of them…read moredon't even want to be there. In May I went in and spoke to Mirracle. She was supposed to set us up with a new Samsung A37, a new Samsung A17 and a tablet. Get this, she said we qualified for 2 phones (which were 2 new lines because we had AT&T PrePaid and were going to have post paid service). She said they system crashed and she said we needed to come back. We told her we were going to come back the following week because of my husbands schedule. Mirracle (with 2 R's) said she would put the 2 phones (with 2 new lines/phone numbers) and the tablet aside with a note stating that they were to be held until the following Wednesday along with our phone numbers. When we got there Camron and David I believe were working. David refused to help us because we had spoken to Mirracle and he said he wouldn't get credit for it and actually walked away from us. He wasn't even friendly or anything. His eyes said it all. I could tell he didn't even want to be there. I told him I was upset and that he may need to de-escalate me when I heard his comments. He just glared at me. I run my own business, I would have fired him for that behavior if he treated any of my clients like that. Camron came over and I once again explained my situation. He said nothing was set aside in the back by Mirracle (like she said she would do). Mirracle did everything in my name and Camron said he couldn't and decided to use my husbands information. After a few minutes he came back and said we didn't qualify and unless we paid cash for everything he couldn't help us. That meant for 2 phones and a tablet. We walked out and went to TMobile and got 2 phones. Two weeks later AT&T took $295 out of my checking account for 2 phones, 2 phone lines, a tablet and phone line for the tablet. I was told I didn't qualify and was charged for 3 phone lines, 2 phones and a tablet. I called AT&T and asked why I was charged $295 and they said it was for 3 phone lines, 2 phones and a tablet. My blood was boiling. Now I'm dealing with 611. They refunded me $227 because I had my original line. It was $60 plus taxes and I was charged $68. This was June 12th. Now today June 17th I got another bill this time for the $227 that they now said is past due. We walked out of AT&T we went to TMobile to get 2 new phones. I called the AT&T Customer Service number to talk to them. This girl named Michelle kept telling me that $227 is past due. I asked for what - and get this she said 3 phone lines, 2 phones and a tablet (that I never got). I had to explain everything again over 1 hour on the phone I kept telling her I only have 1 prepaid phone that I bought last October at Walmart. I kept telling her that the $295 was taken out of my bank account about AT&T and I said I would pay $60 plus tax for the post account. She said I owed the $227 and she didn't show a $68 payment. I had to explain over and over that I was reimbursed $227 because I paid the $68. I told her to take $295 minus $68 and asked her what amount was left she said $227 and she had the nerve to tell me that I don't know how AT&T works. I told her she needs to learn how the banks work and told her too much money (taxes were taken out because I was charged for 2 lines and wasn't credited the right amount). After arguing wover and over with her because she didn't didn't understand what I meant when I told her that my bank account shows payments that are taken out I told her to cancel my account over and over because she kept trying to upsell their internet and phones. I got upset and finally told her not so nicely that I canceled Directv because they were too expensive (I get the same with YouTube TV for $100 a month less) and there's no way in hell, that I would ever use AT&T ever again and I did tell her that I would tell everybody. This female had the nerve to tell me that I still owe $227. I told her there's no way in hell that I'm paying $227 for a prepaid phone that I purchased at Walmart and hung up on the stupid female. Never use AT&T or go to this specific store on 38th St!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Since I was at the store only a few minutes after opening time, my wait was brief…read more I was there to add an internet connection onto my current phone service--(CentLink had disconnected me without warning or explanation about 12 days before, and I wanted to find a reasonable replacement). I believe I've found it with T-Mobile. We'll see, I guess, as I continue (successfully) to be able to do the basics that I wanted. Dayna was, again, very helpful for this new service for me--he happens to be the one who sold me my current phone replacement as well a few years ago. Very courteous, attentive, and respectful. My T-Mobile new internet connection added a bit less than half of my former CentLink bill onto my current T-Mobile phone bill. So, overall a great value for me, as long as I can rely on T-Mobile to keep providing reliable service. DW in Tacoma

Came here with my mom to help her because her phone was not working. Turns out she had a smart…read morewatch she didn't use, canceled it, and instead of canceling the watch line they cancelled her phone line!!! This mistake was made by a phone rep but she had to come to a store to fix their mistake. Dylan was the one to help us and he was very friendly, patient, and helpful. However he had to call customer service and sit on hold for 15 minutes to get her a months credit for the watch they never cancelled and had billed her again for. He should be able to get her a credit without having to call. T-Mobile needs to EMPOWER THEIR EMPLOYEES.