My phone was intermittently charging. I thought it needed a new charging port but it turned out to…read morebe just a little piece of plastic blocking the charging port. It was removed in 5 seconds. It was done efficiently and with a smile, and at no charge.

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

They are very educated on their products, took the time to explain things on services and what…read morewould be the best option for me, while trying to keep the cost down not increased

I am doing my best to provide more positive reviews, but this location, which I have frequented…read morenumerous times over the past few years, seems to be going to downhill with respect to customer service and honesty. In early September I took my daughter in and added a new iPhone to my account for her. It was her first Apple product ever and I took a long time working with her and getting it set up for usage. Unfortunately, 9 days later the phone was completely destroyed due to an unfortunate accident. Thankfully I have full insurance coverage on all of my Verizon iPhones and iWatches, but have never had to use it before now and wasn't certain as to how to handle this situation. Our sales representative had provide us with his name (which I prefer not to mention herein) and cell phone number. I called him for help and he directed me to the site for me to file a claim. Before I started the claim, he told me that if the entire phone needed replaced we would have to pay $99.00 replacement fee, if only the screen needed replaced it would be free, and then I specifically asked him if she would be getting a new iPhone or a refurbished one. His response was very reassuring when he stated that since the iPhone was a 14 and new, they would definitely send us a brand new iPhone. After battling Asurion to get the claim approved, which they first denied (a mistake later admitted to by an Asurion representative) and making sure I followed all of their directions, my daughter received a refurbished iPhone 14, not a new one. Any emails I sent to the sales representative attempting to discuss this fact now began to go unanswered or responded to in any way. While everyone in the store is friendly, appear very helpful, promised complete transparency, and make all kind of promises to make you feel comfortable about your new purchase, they are providing customers with incorrect information. If they are not certain about a question presented to them, they should refer you to someone who can provide you with an honest and accurate answer. Also, when they attempt to sell you the Asurion insurance on your device, all of the facts should be presented up front and with complete accuracy because it's not cheap and neither are the devices. After speaking with an actual Apple Senior Advisor, he explained the actual comparison as to how Asurion provides you with replacement phones in detail and how Apple Care provides you with a replacement. Please do your homework prior to purchasing any insurance becuase the difference is considerably different with respect to replacement device quality. My bottom line: I can no longer recommend this particular store after my experience with incorrect information. Also, I highly recommend that you compare Asurion device replacement methods compared to your own device manufacturers insurance replacement methods. I can't speak for anyone besides Apple, but the differences are much different and you may find that your actual manufacturer will be providing you with a much higher quality replacement device that Asurion.

I never write reviews, but I will make an exception. This Verizon, we came to realize, is privately…read moreowned, not part of the corporation. They do not seem to have the technical skills that we are used to getting at Verizon. My husband went in with one problem and left with many more!!! Not only was his phone affected, but mine as well! It was worth traveling the extra 8 miles to a " real" Verizon ( Chad at the 312/Moultrie Rd.) solved all our problems in 5 minutes

My husband and I's experience here was really great!! Workers Donte and Jason stayed open late for…read moreus when we showed up last minute and were super generous and helpful. This is a well run business with great employees:)

Phenomenal customer service!!! Margie, the T-Mobile Store…read moreManager, was absolutely amazing. She made my brother and I feel very welcome during our visit. Margie was also incredibly helpful and informative on all the deals that T-Mobile has to offer. She even helped me make the best decision for upgrading my outdated iPhone 11. I highly recommend you pay them a visit. Now I'm rocking the new Ultramarine iPhone 16 and living the dream!

Franks was awesome! He helped with everything we asked and explained any questions we had.read more

I had just purchased new phones and needed a couple lines swapped, Tanjil was extremely polite and…read morevery helpful. She is new so she had to ask another associate questions here and there, Rashad assisted her with great patience and kindness, didn't make anyone feel as if they were bothering him. The entire experience was very positive and honestly relaxing. I have been to lots of Verizon stores, and this location is by far my favorite. Thank you guys for being amazing!!

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

Absolutely the worst option for cellphone repair. They will rip you off guaranteed. Fake…read morereplacement screens from temu. Amateur, unprofessional, and completely uneducated repair skills that will make your device worse than when you first bring it to them. They keep no records other than a what the credit card machine keeps. But those records, like your warranty and functionality of your phone, will evaporate after 24hrs. If you still insist on going here, just hand them $300 and walk away. End result will be the same. No refund, and phone broken.

Enders and Jesse Are the reason why I'm staying with AT&T…read more this store is my home store from now on ! y DIRECTV stream is cheaper and with more channels definitely the best AT&T in Florida

This place is horrible they have any phones you want! So you need to preorder everything! The staff…read moreis horrible so mean rude and boring! The place is not clean or organized ever! The prices expensive not priced corrected they should give us discounts for everything!

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Great clean store with an awesome staff! Thank you, David, Jermiah and Nick for making it a great…read moreexperience. I'll be sure to let all my family and friends know that this is the only Verizon store to visit!