Customer service here was outstanding. My husband and I walked in and Malaken greeted us…read moreimmediately. We are two very senior citizens who knew just enough to upgrade our phones and network but not a clue how. She walked us through each step answering every question while never getting frustrated and believe me when I say every question. I observed many customers and all the staff seemed kind and knowledgeable.

We had the best experience at this location, and we wont go anywhere else now! Steph is seriously…read moreso awesome!! As long as we have had cell phones, we have NEVER had a cell phone agent as awesome as her! Im serious. Not only is she cool as hell, but she is so knowledgeable, and so patient. It was so rude of my husband and I, to come into the store, an hour before they closed, and expect to get upgrades for all 5 of our lines! I was nervous that the employees would be annoyed, and not want to help us, but that was absolutely not the case. Even though they had lots of customers, and they were so busy, Steph went the extra mile to help us get the best deals, and apply the best promotions. She was so patient with all of our questions and requests!! We will absolutely be back.Thx Steph!!

I had a flat screen TV that no longer worked. A young man there was very helpful and took the TV…read moreout of my car so it could be properly disposed of and wish me a good day. I didn't buy anything or had any serviced. I just wish I knew the gentleman's name to thank him. If I have any problems with my phone or computer, I surely will take my business to them.

It simply doesn't make since that you are able to make an appointment to get a back camera lens…read morereplaced on an IPhone 13 Pro max, just to be told that they don't have the lens in stock when you arrive. Also, I received more than three notifications via text, email and a phone call stating that my appointment was confirmed. When I arrived to this Surprise location, the rep informed me that the appointment didn't even exist. When you call customers to confirm their appointment, maybe you should check to make sure you have the product they need in stock. If you have the time to call customers, then you have the time to check your inventory. Just a suggestion for the future. You have a systems failure. Please don't waste people's time.

We have been customers for years. Dude refused to put on a screen protector as a courtesy. 0 stars…read morefor this very sad, empty location :-/

Came to this location turned in two phone to upgrade and got an iPad with a line and an upgraded…read morerouter. The amount the sales person Malik gave us as what would be our total monthly payment was incorrect and we didn't actually get the credit for the phones we turned in. When I called verizon they shared The staff member that processed the turning over credit didn't correct it like he promised he would now I've had to call in to Verizon's over 5 times with still no resolution. Scummy way to do business. I'll update if this ever gets corrected not feeling hopeful as I'm 5 one hour calls in Update found out the associated added insurance to all of our phones and iPad after we told him we didn't want it totaling over $50 monthly

Great people fast service and I got a free gift…read more Highly recommended Good phone covers

I sent a generic quote request through Yelp and immediately received a response from the owner. He…read moregave me a great price and asked if I wanted to come in today or tomorrow. I already had an appointment with ubreakifix for 3 pm so I didn't reply. The company called and said at my 3pm appointment I'll be paying a deposit for parts and my phone can be fixed in 3-5 business days. I was set to travel in a couple of days and needed it fixed. So I replied to the owner of Cellairis and said I'll be in at 12:30. I went in and was greeted by two young men. My phone was done by 1pm!! This was the second time the screen on this phone was replaced and apparently the first place did a bad job. Screws were loose or missing. They seemed like a very knowledgeable pair and they seemed to like their job! That typically shows in the quality of the work performed. I'll be back

Michael fixed my voicemail issue in less than 5 minutes. He is an awesome guy. Ask for him if you…read moreneed assistance.

Do not trust the ATT sales staff at the stores. They will lie to get you into a contract and sell…read moreyou a phone saying that it is free with absorbent fees and charges you will not be able to afford. I gave one star because zero is not an option.

If I could give negative 10 I would. I was lied to on several things and they refused to help when…read moreI tried to get help the 3rd time after they screwed things up. I spent over 6 hours trying to get things to work correctly. DON'T ever come here if you want good customer service and things done right and completed on the first trip. Will never go back to this location.

under no circumstance should anybody use this store. Rated 5 stars in how to ruin your account. And…read morethey changed my phone number.

Brought my IPhone in after going into pool. TMobile says there's no way to fix it, PB&R fixed it in…read more20min! Quality store, quality service, friendly environment! Thank You!

We called up this morning because my wife had a cracked screen. We showed up and 10 minutes later…read morewe walked out with a new screen for a very reasonable price. The owner is super easy to work with. A good guy. I recommend.

Best and quick repair on my cell. I think the cases are little bit expensive though..but looks…read morereally nice.

From the owner: Happytel is a global leader in mobile device accessories and repairs. With over 70 stores across…read morethe USA, Australia and New Zealand, we have accumulated over 21 years of experience repairing devices and providing phone accessories. Apple iPhone, iPad, Samsung Galaxy, tablets, Nokia, - Sony, Motorola, Blackberry, Asus, Microsoft, Huawei and etc - Broken antenna cable - Reception problem - Poor signal - Audio jack issue - Headphone jack problem - Battery charging issue - Replacement battery - Battery drainage - Broken charging port - Side frame replacement - Side frame repair - Bent frame - Back housing replacement - Battery housing issue - Scratched frame, cracked frame - Micro USB port damage - WiFi issues - Poor WiFi signal - Network connection issues - Bluetooth problems - Poor bluetooth signal - Water damaged phones - Hardware and software issues from water damage - Broken front facing camera - Camera software issue - Camera focus problem - Broken rear facing camera - Unresponsive camera - Speaker problem - No sound - Microphone malfunction - Distorted sound - Unresponsive HOME button - Broken power button - Issues with all buttons (Sleep, Volume, Options, Menu, Mute etc.) - SIM reader issues - Unrecognized S

Very good deal and service Thanks I…read moreI recommend you friendly people with the costumers reliable

These people are stupid, can't fix iPhones or don't know how to. My phone wasn't fixed and they…read moredidn't do anything to fix i should have gone straight to apple and paid the difference.

Matt was amazing after the horrible experience I had at 13732 W Bell Rd, Unit 14, Surprise, AZ…read more 85374. I would go back and get help from Matt again. Very helpful, knowledgeable and didn't stop helping until all my issues were addressed and fixed.

Do yourself a huge favor. Get two tin cans and a long piece of string. The connection speed will…read moreimprove greatly.