I'm not really rating the store and rating AT&T service I've been with them for 30 years and this is the worst service I've ever received. currently I cannot get voice messages, they say it's a problem with their system they created a help ticket they are aware of the problem and it's been going on for a few days now and it's still not repaired. Really? in addition to this I've had problems with my service connecting when I'm at home I do believe AT&T service has gone down hill, I have had so many problems with no resolution. Think twice about going with them! read more

My husband and I stopped into the AT&T store this afternoon and immediately was greeted by Ron Duncan. He was wonderful! My husband purchased the new flip phone and Ron was a delight. His calmness was so welcome...he explained everything to us and I ended up ordering a flip phone for myself. Thank you Ron for being so great! We appreciated having someone so knowledgeable to help us when we're not tech savvy! read more

Would not recommend. Service sucks. Anywhere is surprise I can never make a phone call. I have to be on WiFi to be able to call. Looked at settings to make sure. Don't give them one cent of your money. Data sucks and 5g does not work. Phone glitches and freezes despite what phone it is. read more

Stopped into the AT&T store today with an issue on my Galaxy S8+. I was greated and helped by Don. He was friendly, personable and very helpful. I will definitely be returning for and future service or purchase needs. read more

The first time I went to this store. They told my to go to Best Buy and purchase memory. Second time going back they told me I didn't need more memory, to take back the memory purchase. Third time...Store representative told me he has an iPhone and he doesn't know anything about what the problem is on my phone. What?! Then tells me the wait time is at least 45 minutes! read more

Let me tell you guys something about this place. Waited an Hour while all the employees (manager included ) sat on their phones . Total waste of time :) read more

Come Visit our Surprise location that is under NEW MANAGEMENT! We are focused on customer service and would love to show you what we have to offer by answering all of your questions and showing you how to use your new device. We would love to earn your business, refer back to this post for additional Promotions. :) read more

The staff in this store is incredible!! They are very helpful. I have dealt with Myles at this store and he treats me with respect and kindness as I am not very tech smart. Always has my back as far as how to reduce my bill. Very thankful!! read more

i got my note 9 from this place the line was really long but it was a holiday i understand that ,great customer service and really nice people read more

Every month my bill changes although Im on an unlimited talk/text/data plan. Payments are not credited to my bill.Instead are added to my balance! Went to Surprise location to get this resolved. WORST customer service rep that Ive ever dealt with. He was rude and uninterested, in my problem. Didnt have the decency to listen before telling me he couldnt help me and walked away. Not only that but the trade in deals offered are a scam. I paid off my phone, gave it back with promise of bill credit. The credit given me was charged back to me on my next bill! As a PAST DUE amount from previous activity. Now bill due is double and if not paid immediately service is suspended. A restoral fee is added on top of $50.00 LATE FEE! I would not recommend at&t. read more

Horrible horrible "customer service" today by Lori at the Surprise store. She was beyond rude and not helpful in ANY way!! The best part is the people sent me in there from calling into AT&T OB my wireless account I've had for 12 years. I was told to go into the store for further help on the issue and Lori made it worse!!! read more

So Im still dealing with hidden fees. I should have known better when the contract look like the one out of Willy Wonka

We have been with ATT for almost a year now. So far my best experience I had at this location was today. Came in to get a new line and a tablet and left with an amazing deal. Crystal took very good care of us, great customer service, and answered all questions. read more

I made a visit to the Surprise AT&T store in November to explore switching to their wireless plan. I had the good fortune of being helped by Octavio. His outline of the plans was so easy to understand that I not only switched the three lines I had with another carrier but I added three more family members to my plan. Octavio made it very easy, he's very knowledgable and quick to calculate the cost. I can't recommend him enough for anyone thinking of switching to AT&T. Ask to talk to Octavio You'll be glad you did. read more

No one picks up the phone!!!! Don't you need to answer phones to help out customers?! It's ridiculous and very unprofessional!! If this is what it will be like to have att we won't be switching to them and I will cause a scene. NNEED BETTER CUSTOMER SERVICE OR ANYONE TO PICK UP THE PHONE! read more

I've been to this store several times and have always had a decent experience. My most recent experience was to purchase a new SIM card as i was inheriting my husband's iPhone 5 when he upgraded to the 5S. I was upgrading from the 4S. Terry was very helpful and it was no charge! read more

I always experience great service here. Terry is great and always willing to help. Cameron was helping us out and had to refer us to the billing department via phone. I must say Cameron was super nice as well as apologetic due to the fact that the lady on the customer service line didn't help at all on our bill. Jennifer Burris was rude and didn't allow us to speak to a manager on the phone because we were overcharged. Very disappointed in Jennifer Burris, customer service representative on the att phone. read more

I have been an AT&T customer for 20+ yrs and generally get good service. I was recently in Surprise AZ helping my mother and brother get new phones and brought them to the Bell Rd store to have info transferred to new phone and have a protective shield put on. Jesse was as unprofessional and rude as any rep could possibly be. He was only interested in hurrying through what I needed and extremely dismissive. There were 4 reps sitting and chatting when I arrived and apparently Jesse didn't want to be bothered with doing his job. I understand not being able to accommodate someone's needs, but being excessively rude, dismissive and unprofessional because you'd rather sit down and chat rather than doing your job is entirely unacceptable. read more

This place sucks. I called on my way to this store to buy a new iPhone 5s for my son, and they said they had one left. Within 5-10 minutes I was there. After waiting for help the girl says we don't have any. Total waste of my time. read more

Best service ever!! Kasey is a rockstar! No wait and got great deal! She hooked me up with a new phone and watch! Other stores haven't been as good as this one! read more

I made the mistake of visiting this location(with an Appointment) on Football Sunday. The rep that helped me was in a "jersey" for football day and I felt that he wanted to take more time watching football than helping me. Also note that I had been working with Cameron regarding my phone and made an appt with him as instructed- I was not able to see Cameron as he had a customer and would be busy with that client for an hour. So why make apps with a rep(per their request) and you can't see them. After spending time getting my phone transferred to my husband's account I wanted to make sure that I would be an authorized user on the account. I was assured that I was. I did not feel that I was given any helpful information for my account, or any other options. that I might choose. Needless to say I was not happy with the customer service. The next day I visited the Scotsdale store to see if anyone could really explain to me my phone plan. Oh, surprise- I was not an authorized user on the account as the employee in Surprise location did not make that change as requested. I spoke with Alyssa who was excellent, she took the steps to get my account updated correctly and gave me explanations as to other options that I might choose. I ended up upgrading my phone and ordered the new IPhone 6 Plus and updated some of the options that were currently on my plan. If this had been done correctly in Surprise, I would have made all these changes, but I am glad that Alyssa in Scottsdale helped me as she deserves the credit. read more

We just came from an AT&T store located at 13757 West Bell Rd., Suite 103 in Surprise, Arizona. Cameron Andrade assisted us with our old and new iPhones. When we transferred iPhones last month in Alaska, the iPhones got really messed up even though an AT&T expert tried to help us straighten them out. (We live in Alaska but we are currently in Surprise visiting my mom in Sun City West.) We were having problems with family sharing and sharing of the same Apple ID along with other issues. Cameron was our savior. He should be nominated as Employee of the Year for AT&T. He is THAT good, and he represents the AT&T promise of excellent customer service. This young man needs to be recognized because he does everything in his power to make your company look great and fulfills your company's model of excellence. Because of this lovely experience we will continue to purchase and subscribe to AT&T services. Thank you, Cameron. Cameron's supervisor is Nora Colindres at (623)556-1490. Bob Besch (907) 240-6112 Please don't hesitate to call. read more

After 45 minutes on the phone with AT&T Customer Service (mostly on hold) we were told we would have to physically go into a AT&T store to settle account questions and concerns. We we into this Bell Rd store. The customer service was terrible! The service rep there was named Crystal. Crystal was impatient, rude, & defensive! Totally unprofessional! I wish we could give negative stars! We hope to never step foot in that place again...and we intend to spread the same warning to everyone else! read more

I recently went in to find a phone replacement for my mom. I purchased a phone for $49 and found that my mom did not like it. I tried to return it the following day but was told there would be a $45 restocking fee. I was not told this when I purchased the phone but it is in very fine print on the back of the receipt. This is one of the reasons my service provider is Verizon and not AT&T. read more

My wife and I are current AT&T customers and came in to this store to inquire about upgrading our phones. We were kindly greeted by Kyle but things went downhill from there. Kyle was quick to direct the conversation to Direct TV and tried selling us on that service. After we made it clear that we were not interested in Direct TV, we then started talking about our existing phone service. Kyle was then quick to try to tell us he could save us money by changing our plan. After finally backing him off from trying to sell us Direct TV and changing our service plans, we finally determined that the trade in value of our existing phones was $0 and that we would have to pay full price for the phones we wanted. My wife I and did not appreciate the sell pressure from Kyle and was disappointed that AT&T won't be working with us on getting a new phone. So, my wife and I are off to T-Mobile. It looks like that have some nice incentives. read more

Eddie was extremely pleasant. He even put the glass cover thingy on my phone for me so it was done right. I've never had a bad experience here read more

Was zero starts an option. I have been with these people for 15 years- proving I must have been mad for at least that long

Don't know what's worse. Customer service on the phone or the store. The employees standing there not doing a thing . Had to go to a district manager to help me with my problem issue and still can't get it taken care of. Asked if they can call customer service for me to resolve the issue and was stated we can't, we're not allowed to. Hello your with same company. When my contract is up seeking service elsewhere. read more

Emily was beyond rude and had no interest in helping me Purchase a phone. I walked into this store excited to purchase my first iPhone and set up with AT&T, but received nothing but a bad attitude by an employee who obviously doesn't like their job. The lack of customer service I received made me uneasy so I decided to leave and set up service elsewhere. I will not be returning to this location I would rather drive out of my way and be treated with respect than to be subject to the treatment I received here again. read more

They are the worst location I've ever been in. They have zero customer service skills especially Laurie. They won't honor returns or exchanging accessories even the day after purchase. I would highly suggest driving farther to get quality service. Also when you ask to speak to a manager he or she isn't there to help you. read more

I signed up for the "Switcher" program at the end of last year and Jordan stated "you will receive your pre-paid cards in 4-6 weeks and will be able to use them to pay Verizon". Well he lied. What he failed to state was that you have to maintain your account in good standing for 45 days then the 4-6 week clock starts. Had I have known the truth, I would have never have done it. He also guaranteed great service in the area I live in. Well that doesn't seem to be the truth either. Also took in my DD214 to receive a veteran discount on my plan, as they promote, and they don't have any record of that either. Needless to say, switching was a big mistake on my part and I will leave when this nightmare is over. If you're with Verizon, stay there!! read more

This is the worse AT&T I ever seen. I don't want to say a lot. But just come here and experience it.

Josh Baker is AMAZING!!!! I had some issues with my Tablet an Phone, went in to get help and he fixed the problems quickly and effectively. I would recommend to anyone that needs help to schedule an appointment with him for the BEST service possible :) read more

this place sucks. rude staff. didnt help me with my problem. made me seem like i was a bother to them. cant wait till myh contract ends