I cannot sing enough praises about KaRonte…read more My father lost his cellphone in an Uber a few months ago and was super heartbroken. I never got around to teaching him how to upload things to a cloud, so all of his contacts and pictures (mostly of my cat lol) were gone. His neighbor called to let me know what happened and gave me his number in case something happened. For some reason, I knew I had brought my old iPhone with me for a reason. I rushed over to ATT as soon as I could to get it a new sim card and have it up and working for my dad. KaRonte was so helpful. Folks usually get antsy when you walk in 15 minutes before shutting down, but he was so sweet and so patient. Put in a new card, made some test calls, sorted every issue I had so I would be able to mail my father his new phone the next morning. He also changed the screen protector on my phone! Since my father is elderly and lives alone, I have to keep in contact with him. It was a very stressful situation and KaRonte made it worry-free. Thank you so much!

Cory was extremely professional and helpful. I called on the phone to make sure they had the item…read more(the other stores swore it was a special order). They had one left. Cory held if for me and I zipped right over. Cory added the item to my plan, and set it up in no time.

I planned to switch from Sprint to ATT and went online to att.com. Via chat rep, I chose a plan and…read morewanted to make sure a local store had the phones I wanted. I called the Tennessee St. store and the sales rep promised to wave activation fees and give me a better deal if I came in the store. So, I went to the store and signed up for the business plan and a trade-in promo. That was in June 2020. One month after receiving new Att phones and trading in Sprint phones I was charged 4 activation fees. Had to call 1800# and tell them I was told activation fees were waived. Took 3 different transfers to take off fees. Then I received letters, in July/August, stating I wasn't qualified for the promo I signed up for. The letters contained gift cards for $60, less than 1/10 of the promo that I signed up for. I have spoken with online reps more than 6xs, been in store 4xs, spoke to store Managers via phone 6xs, and provided documentation via text 3xs. I was told a regional manager would contact me with a resolution in August. Still no contact as of 9/29. The crazy thing is every time I call 1800# to see if adjustments have been made, they send me a survey. And every time I rate them a 1 and when the survey asks why I send them this same text. I just update the date and amount of times I've contacted them. Still no contact. They have my money and phone numbers and don't care to rectify the issue. Wish I would have paid $40 more a month and went with Verizon.

Josh provided excellent customer service to me! I highly recommend him to all my friends and…read morecontacts. Thank you, Josh!

Superb service by Bryan! He went out of his way to show me things around and was very patient…read more He is an awesome retail sales consultant :) Got me a 13ProMax 256. Before I had a 7S 128 :)

I had almost given up on my local T-Mobile store due to some bad experiences. I had no choice but…read moreto go in there the other day, and I am so thankful! Lamari and Rajan Russel waited on me, and the service was exceptional! They were friendly, knowledgeable, and very efficient! It was Lamari's first day, and she did a great job! These two employees have given me faith in using my local store again! Thanks guys!!!!

Review for Bilal…read more Mr.Bilal at the T-Mobile store located at the Apalachee parkway location provided What I would consider top of the line customer service. He was extremely attentive and finished the transfer of 3 of our phones while being very entertaining. he was joy to be around. 10 out of 10!!

If you expect warm fuzzies or a sincere attitude, this may not be the store for you. I recently…read morevisited this location several times to purchase a new phone and return the old one. This morning I waited 10 minutes for them open only to be told their computers are down, an inconvenience we all understand. What I don't understand is the lack of compassion, the lack of sincere apology for the circumstances but instead feeling like I was getting the "whatever" attitude. I don't like going places where I feel like I'm extending more customer service than the employee. That said, there ARE good employees, this was a marginal experience 2 times the 3rd time was frustrating. In the future I'll wait for a different clerk, one that I had was outstanding so I'll stick to him. Also notable was the plastic cups and trash at their front door sitting around the outside bench. Surrounded by restaurants I'm not surprised but I have to assume on some level they walked right past the mess and didn't bother to clean up their own store front. This is a corporate store, they should have more pride in their appearance. It was also never explained that an old phone must be returned to a CORPORATE store...I know because I tried 2 non-corporate stores and they both explained it. Corporate stores are not marked as such so you won't know unless you look it up or walk in and ask.

Brought 2 devices to add to existing service. Upgraded one device to a new one using prior number…read morefrom another provider. It does not work. Verizon automated service does not recognize the number. I've been on hold for one hour. My partner whose existing account my devices were added has also attempted to contact customer service and has been booted off the call twice. The groovy music on hold will probably be in my head for years. I may still be on hold. Perhaps I should sprint back to my previous service. I never had to wait this long to fix the rare occasional inquiry.

Went in looking for a screen protector replacement & wanting Verizon to replace/apply a new one…read more They did not have one available. I asked about what I would have to do to get that done. I thought it was part of the protection plan & pointed out that I went to that location specifically due to it being a corporate store, as opposed to a TCC location. One man (black) was confrontational, making a demand that I show him where I was reading that information online. His counterpart, a white guy, simply said that I could buy one from Verizon.com, bring it to their store & that they'd replace it. The black guy spoke up again, in which I said (paraphrase) "hold on, I'm talking to him now", & the black guy pulled "the racist card", & I called him out on that. I then demanded to speak with the manager, in which the black guy became more confrontational. Eventually, the manager (a black woman) came out and asked me to tell her about the problem. As I was speaking to her, the black guy interrupted & made a demand that I "tell the whole story", in which I was. (With all due respect, he needed to see his way out of that conversation, & allow me to speak with the manager) He became more confrontational and referred to me as "boy" in a statement of "listen here, boy". I looked right at him and said "who the f*** are you calling boy". The manager spoke up, saying that she wasn't comfortable with confrontation & said she wanted to de-escalate the employee & situation, & asked that I step outside while she does so. I agreed. She came out later & apologized, stating that he would be escalated to HR, provided me a number, & said to expect a call. I have escalated this incident to corporate & filed a complaint with the Better Business Bureau. With respect, although the 2 guys involved have different skin colors, 1 used "active listening" and got me to a "yes answer" while the other remained confrontational, blamed it on racism, and then proceeded to refer to me as "boy". I went to a different location & got my screen protector replaced. While speaking with an associate there in regards to the issue at the Apalachee location, they stated that this store is known for being rude/mean-spirited at times... and I wholeheartedly agree at this point. I understand that "bad apples" exist, so I try not to blame Verizon as a whole, but from someone who worked for TeleperformanceUSA in a billing department, the "bad apple" at this store was certainly "out of line", & provided an inappropriate response to the wrong person. I hope that this gets addressed in an appropriate manner. Edit: In addition to this review, I would like to add that at one point in our "spat", another black man confronted the problematic employee by stepping up to him & pushing him back towards the office as though the employee was going to confront me "face-to-face". Assuming your cameras work, this is all on video.

I honestly thought I was on the old tv show called candid camera. The girl we worked with was so…read moreunprofessional I thought I was being pranked . Will never go back there .

Pricey but efficient and trustworthy. After a recommendation from a friend, I brought in my…read morefirstborn child --er, I mean, laptop--for repair on a Tuesday morning. They quoted 3-5 days because they needed to order a part, and the laptop was ready for pickup on the following Monday afternoon. All seem's to be working perfectly now, so no complaints. However, five/technically six days did seem excessive for a keyboard replacement, given the ubiquity of 2-day shipping from places like Amazon.

The hard drive on my desktop finally bit the dust after eight years. Took it into the Computer…read moreRepair Doctor in the Hobby Lobby plaza off Thomasville Road on Thursday afternoon. The staff was professional and the customer area was clean, organized and check-in was seamless. Got a call the next day with a diagnosis and two options for repair. The hard drive was replaced by late Saturday morning (earlier than promised) and I'm writing this review on my much improved desktop. I won't hesitate to use them again in the future and recommend them to friends and family!