The level of incompetence at this location is honestly shocking. I had to explain to an employee…read morehow to transfer data from one iPhone to another--something that should be basic knowledge for anyone working at Verizon. It's embarrassing that customers are more informed than the staff. Instead of handling a simple upgrade, I was told it would take over an hour to complete what should be a quick, straightforward process. Trading in a phone and setting up a new one is not complicated, and the fact that it was treated like rocket science says everything about the lack of training here. I ended up walking out because the experience was that frustrating.

Rahim was amazing, spectacular, through, very helpful, and answered all my questions…read more Store was well organized and Safayat was also super great and assisted me with everything I needed.

First visit ever and it was on a Friday during December. It was super busy. But a worker…read moreapproached me within 2 minutes of walking in, asked how he could help me. I needed a tech person and I was forwarded to another employee that told me 17 people were in front of me and asked if I wanted to wait;could be an hour. I agreed and she told me where to sit and maybe 15/20 minutes later a gentleman came over and 6 minutes later I was done/out. It was amazing since it was fast when they were so busy and it was Christmas season!

Went in with a phone issue that began after a software upgrade - the battery charges fine and no…read moreother physical issues. Well after being told they could upgrade me, guaranteed trade in and well yes you have to pay off the phone with verizon to do the upgrade and that includes all lines on the account - found out no we won't honor the trade. Sorry you're out $270 and have a nice day. They lied about the verizon requirements, guaranteed a trade in value they wouldn't honor and now I'm stuck with a phone they won't fix because it's cheaper to buy a new phone and $0 in trade in credit. After a long conversation with verizon they're helping to offset the costs and I would NEVER go back here again. Trust your carrier, not Apple!

UPDATE TO ORIGINAL RATING It's now April 29, 2019 and at 3pm…read moremy landline phone rang...... I picked it up not expecting anyone to hear me, but I said "HELLO" and a man said, Hi, I'm from AT&T. I said...." you can hear me"????, he said yes, loud and clear. It's been 3 weeks to the day since my phone has worked!!! I asked him to call me back to be sure it's working and to let me see if I could dial out to another number and have that work too. Sure enough, I was able to make an outgoing call too and leave a message . AT&T called me back and again, he could hear me clearly. It seems that it was NOT directly Clear Rate's fault that my phone wasn't working, it was AT&T's equipment that Clear Rate utilizes, that was faulty. In the end, it was AT&T who was dragging their feet not fully inspecting nor fully troubleshooting my problem and kept blaming Clear Rate.

ISSUES WITH HOME PHONE LINE…read more This communications company is shocking. Our family had a phone plan with them for many years however, one day they turned our service off and allowed another company to "take" or "port" our phone number without our consent. We went as far as calling their 8 different phone numbers, emailing 3 different departments within their organization, and chatting with someone via their chat service. Until today, this issue is still not resolved. My elderly family members are very emotionally disturbed over this issue. Many family still hold dear the value of having a home phone number. We thought this company was professional and upright however, there is is a possibly we are mistaken. Dear Clear Rate Communications, please respond to this message. Our family would like to resolve this issue.

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

I'm reviewing the ATT store on Rochester Rd between Sq Lake and South Blvd. Amanda who moved to an…read moreIndiana location ran a total scam on me. ATT customer service only says system will not let me fix that. Please go anywhere but here. Won't bore you with the details but have never had anything happen like this. Run...Go anywhere else. Would give zero stars if I could,

When in to help a family member upgrade iPhones. Very nice sales guy and manager. Nothing bad to…read moresay. Didn't try and up sell anything. Easy going

I don't know if it matters or not, but this is an actual Verizon authorized retailer, not one of…read morethose random stores that are owned privately. I came in to come in to have my phone looked at for minor technical issues and had a few questions to boot. So, off I went. What I like about this store is that it's easy to check in on your phone to show that you're here and get yourself electronically in line. They have merchandise here, but only for the most current phones. If you have an older phone like me, things like phone cases are not sold any longer. They also have a pay station off in the corner if you would like to put money towards your bill or whatnot. Overall, the place isn't bad. I mean, they solved my issues and helped me rather quickly get in and out, but I had to wait like 40 minutes to do so. Staff seems to know what their doing but are very strict about the electronic check-in and helping those in that specific order. At times I feel rushed when I'm here, but other times I don't. I wish they had better explanations if the specific phone models I was looking at on the displays. I was in the Samsung section, but there were like 5 different Samsung's and I didn't know which was which, or how much they were. I mean, for as much as these guys charge for phones (other carriers too) can I get a better explanation and description while you keep me waiting? I do like having a store to walk into where I can get quick assistance instead of sitting on the phone having to punch in a bunch of numbers and wait in a phone cue, but on the same note, don't make me feel rushed and label your merch please......

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

I went in and upgraded our iPhones. The sales staff here was super helpful. Six months later my…read moredaughters phone started acting up and the cellular data was no longer working. I figured I would probably have to go to the apple store to get it looked at but went back to the store to see if they might be able to help. James who also was there when we bought the phone did quite a bit of troubleshooting but was unable to get it working. He could have easily given up but instead he called AT&T and they walked him through some additional things and they were able to fix it. James is just amazing ! Such a nice young man and very customer service focused ! If you need a new phone, I would highly recommend that you come to this location and ask for James !

When the sales person goes in to ask her Manager a question and that person does not come to assist…read moreand you are told to call AT&T Customer Service ... why stop by the store? Is there such thing as in-person customer service any more?

My elderly mother went to this store in the hopes of just getting a basic iphone. Instead, they…read moreup-sold her on everything imaginable, on MY account. They changed her plan to the most expensive one they offer, filled with features of which she will never use. Tacked on a bunch of add-ons like AT&T Next, which she has no use for since she is paying for the phone in full, and AT&T Turbo, which she also has zero need for. They also up-sold her the most expensive iphone and promised her a "$350 Reimbursement" for the phone she traded-in that I have yet to see. Absolutely egregious business practices, I cannot express enough how sickening it is for this establishment to take advantage of elderly women. I strongly recommend avoiding this place like the plague.

I had a terrible experience at the AT&T store at 2510 S Telegraph Road, Bloomfield Hills, MI 48302…read more The manager, Jon, was extremely rude and unhelpful. I recently traded in my iPhone 13 for a $700 off promotion on the iPhone 16. When I asked Jon to show me the trade-in deal information on AT&T's website (due to a past issue where I didn't receive my full credit for 3 phones), he refused to help and was very dismissive. He even threw my phone on the table when I asked him to find the information on the AT&T website. Jon told me it wasn't his job to assist with this and claimed that previous bad experiences were due to other employees not representing AT&T. Fortunately, another employee, Aayan, quickly found the information I needed in under a minute and was polite and professional. Jon's behavior was unacceptable, and I believe Aayan should be the manager instead.