Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

Ordered a phone online on Verizon, clicked option to pick up phone in store. This store was closest…read moreoption and it said they had the specific iPhone in stock. Order was in "process" for 6+ hours, called store to inquire on when i'd be able to pick up the phone. I was told "I don't have an answer for you, it's Black Friday we're pretty busy".... Okay? Next day went into this store at 12:30pm to see if I could literally just pick up the phone I ordered and paid for, was told they canceled my order as soon as I placed it the day prior, because they were "out of stock". Was told that I'll have to just cancel my order through Verizon and have it shipped to me instead. Why couldn't I be told this when I called the day before? Waste of time, never will be purchasing anything at this location.

Austin the assistant manager is extremely helpful, professional, and courteous. He was able to make…read moreadding a new line easy and cost effective. The store is clean, organized, and all the staff is friendly. Was very pleased to work with Austin.

Called and it said there were 4 people on hold in front of me so I decided to go into the store…read moreafter leaving a voicemail. I was greeted by the employees who apparently were not available for the 5 people trying to call. I left the voicemail and then was in the store 5 minutes later since it's close. Just ignoring people apparently.

My husband and I went into this store in February and were told we could sign-up for a bundle offer…read more- $50 for my internet, $90 for two phone lines and $99 for DirectTV if we switched over before the end of the month. We were also told we could trade in our iPhones for an upgrade and AT&T would pay-off the remaining balance. And finally, we were told as an added bonus, we would receive 2 $100 Reward Cards plus a free Roku Speaker. All-in-all this would save us over $250 a month plus a new phone and some perks - so we decided to switch. It has been NOTHING BUT PROBLEMS!!!! Four months later and we are being overcharged monthly for our internet and monthly phone bills and I have still not been reimbursed for my phone!! So, after four months of AT&T service we have paid over $400 than what we were promised, have only received 1 Gift Card and I had to payback Verizon $588 for my phone and AT&T has yet to reimburse me! IN TOTAL I AM OUT $1,088!!! - JUST FOR SIGNING UP FOR AT&T. I have made countless phone calls to AT&T and visited the store several times to get this straightened out. Each time I am told a different reason - one was the specific sales person did not process the account correctly, the.other was the discounts take a few months to kick-in, another was because they incorrectly categorized our account as a business account. It goes on and on. We are now going into June and this has yet to be resolved!!!! The amount of time and energy it has taken ME AS A CUSTOMER to try and get this resolved is absolutely inexcusable! My advice is simple - DO NOT SIGN-UP FOR AT&T unless you want to spend hours and hours on the phone or at the store trying to get what was promised you. This feels like a scam - probably because it is.

I wish we could afford to keep this service. Sadly, it's not in our next budget. At&t took two…read moremonths to mail me the new phone and I needed work data from an iphone that died while waiting. The phone was so old and abused over the years that Jason and the boys nicknamed it "Franken-phone". Not only did they get the phone fired up again, they managed to recover about 90% of the files and photographs. It was an easy process to initiate and their Asurion plan actually saved us fifty dollars. The whole crew was friendly and professional. It was a bit odd that they didn't know about the Cellular Data option of allowing more data on 5G when WiFi is not available, but no biggie. 12/25

So the worker here was really nice and I'm sure I frustrated him with my lack of computer skills…read more Verizon sent me here due to an issue with my phone's sim being copied. I had to bring in both my phone and computer for them to check for viruses and see if anyone still has access to it. However when I got there he basically said Verizon told me BS just to make me feel better because one of their employees didn't do right by my destroyed phone. Anyway they did what they could which was not what Verizon told me.

Jordan was knowledgeable and helpful in pointing me to the right phone and accessories he knew…read moreexactly what the plans were and helped tailor the plan I needed

Had a fantastic experience here at Christmas! I came in to ask a few questions and Jessica was…read morehelping me out. Next thing I know she's got me in a new iPhone 11, with activation and my phone "clouded" over. It took some time since I didn't know my pin. (Which you can change by the way in the Verizon app.) I'm all hooked up with a new device! Helpful and patient with the process. Also got me everything I needed for my phone too!

He fixed my phone. I have not any issues with it since.He was reasonable in prices…read more He was friendly and great attitude.

I've dealt with Ray a few times and he's always honest and straight forward, the repairs are done…read morein a reasonable amount of time and the price is always fair. I highly recommend Phone Fix.

I would absolutely not recommend the phone clinic for any sort of phone repair. I brought in my…read moreiPhone 17 pro max to get the screen fixed. I went to pick it up when it was done, and Brian said His screwdriver slipped when doing the repair resulting in 3 giant lines going down the left side of the screen and a black bubble in the corner. He said I would have to pay half of the service and take the phone and he would have a new screen overnighted. This was a Friday and the new screen didn't get put on until the following Monday, so I paid the rest of the service on monday. After getting the new screen on Monday within A week of having the screen I picked up my phone to see 2 lines back on the left side of the screen in the same spot as before. I called him to explain what was going on and was aware of their LIFETIME warranty. He told me I must have done something to it and there's nothing he can do but would call me back. Never heard from him again. Went in a week later after waiting to hear back. Told me it wasn't that big of a deal and I can't prove it was his fault that the screen is clearly defective. Safe to say they do NOT honor their "Lifetime Warranty" and do not value their customers time or money. Would NOT recommend.

DO NOT SPEND MONEY HERE!! After having to pay another $80 to get a screen that WORKS, I was told…read morethe tech at Phone Clinic didn't even put all the parts back in my phone. It was missing several screens. And the screens they use are a local Michigan company called Siren (not sure if I have the correct spelling) that cost around $10. $200 screen my ass. My second time as a customer proved more difficult than the first. My phone screen cracked and went in to replace it. The first screen was defected. Because of the manufacturer warranty they replaced it. But apparently with a $100 more expensive one. However it doesn't matter because my screen is impossible to type on. It keeps changing the letters & typing letters or words that I don't type. He claims his testing is accurate - testing isn't typing words but letters slowly, one at a time in the "TO" of a text message. Had he tried typing he would be as frustrated as I am right now trying to type this. I showed him but he claims it was my typing. The screen that I had to get repaired was from my first time getting my screen replaced there. So I know it's possible to act normal. However he refused to listen, or test it out via typing a paragraph even though it has a manufacturers warranty. Also- the repair job was so bad the screen came unplugged from normal use within 30 min. I have dropped my phone thousands of times I'm sure but never has the screen unplugged. Listen.. I don't want to be in your store any longer than I have to. But it's time to make this right. Yelp makes me give at least 1 star but with a 25% success rate & awful customer service I'd really like to give negative stars. Edited to add: After not receiving a phone call from the owner I called the store. The same tech refuses to understand that the screen he put on doesn't work. He claims I'm trying to coerce him into something... into what exactly? I'm not asking for an additional product, I never asked for have a (supposedly) more expensive screen to be put on. I asked to have a screen that doesn't malfunction. He claimed because I walked in without a case on it, that that proves I dropped it. It proved nothing. I didn't drop it, I didn't want to bother bringing the case in with me. What I think they do is put on a terrible screen, customer comes back when it doesn't work & they seem "better" when they put on a "more expensive one". When really they're all shitty products. Because this has happened not once, but twice. He also said he'll appeal this review when it's completely accurate. This is literally the most ridiculous customer service I've ever received. Avoid at ALL cost.

Excellent service from knowledgeable, respectful, and kind staff! Great pricing and efficiency in…read morecompleting the task! Store is neat and clean and well stocked! Glad to support a veteran run business!Great telephone and in store service. Employees are very kind and considerat.

I took my husband's watch here to have the battery replaced. I had a spare battery that came with…read morethe watch. It's not a very expensive watch, but he's really attached to it. Austin was amazing! He said that he might not be able to get the back off the watch, but he was finally able to do so, and he installed the battery for free. He really made my husband happy.