RYAN was AMAZING and I am so grateful for him, the Troy Store itself, and the ease of getting my…read morephone fixed. Just phenomenal stuff everuone and I will tell all my friends about you guys and your great service to help us when we are in need of it. Keep up the great work

Very good work done here. Cleaned my phone, saved me alot of…read moremoney. Provided excellent service. Answered all my questions.

Lied to in order to sell us as much as possible in our previous visit…read more Came in for phone upgrades (two S21s to an iPhone 17 Pro and to a Galaxy S26 Ultra). We were unhappy with our current internet provider, mentioned that in the store when asked about home wifi, and went through the process reviewing whether that would be a good switch or not. Both phones would increase the bill a bit (expected), and the home wifi also was going to increase the bill (also expected) but in our printout it said only $60. After getting over the hump of the post-upgrade/service add-on bill, the 2nd bill is $150 more than what was given in the print out. Multiple calls with Verizon support, they won't budge and insist that the price I'm paying is the lowest it can go. Only thing I was able to do was remove two perks that I didn't ask for that magically appeared on my bill. Very unhappy with my experience. The "Sale First Customer Second" mentality this place has is alarming and not a good representation of Verizon. Going to hang on to the Internet for now but it's double what I was paying before for half the speed.

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

The in-store experience was good, but after I upgraded a phone, paid the upgrade fee and taxes,…read moredeclined Verizon protect coverage and did not approve any additional features...I received multiple emails welcoming me to Verizon protect and hotspot service. So I checked my account and sure enough I was signed up and going to be charged for these unwanted services on my next bill. I canceled them, waited a day, checked my estimated next bill and saw the upgrade charge in there. I looked through all of the documents in my account, all of my emails from Verizon and could not find a receipt for payment made. I called what I thought was the store I went to, got an off-site representative and after answering many questions and explaining the issue, finally received a receipt my email. *My final opinion and advice - watch out and triple check everything!!!!

0 stars - this store allowed someone else to add 3 lines to my account and finance a new device…read morewithout requiring the two-factor identification that I kept denying from my cell phone - I live in a completely different state but apparently that wasn't enough of a tip-off for fraud? STAY AWAY FROM THIS STORE

Making the switch from Verizon to T-Mobile was not easy--especially since I'd been with Verizon…read moresince 1998. But after years of steadily declining service, I finally decided enough was enough. I'd heard great things about T-Mobile's coverage from friends and family, so I decided to give it a shot. That's when I met Destiny Burns at the T-Mobile store--and let me tell you, she was absolutely amazing! Super helpful, incredibly knowledgeable, and patient as she walked me through everything I needed to know. We did run into some hiccups while trying to port over my number--thanks to some frustrating issues on Verizon's end--but Destiny went above and beyond to get it resolved. She spent over two hours with me, even calling Verizon herself and figuring out that one of their reps hadn't completed the process like they said they did. If not for Destiny's persistence and professionalism, I might have walked out still stuck in the Verizon mess. Now that everything's up and running, I couldn't be happier. The coverage is phenomenal--I actually have service at my house now, which I never had with Verizon! Huge shoutout to Destiny and the T-Mobile team. If you're thinking about switching, do it--you won't regret it.

This happened on May 21st…read more Horrible experience here. Before I even got a chance to show them a problem with my Samsung phone's display, the T Mobile immediately accused me of dropping my new phone. What??? He dismissed me & said "I can't help you." He repeated that several times & refused to hear me or look into the issue. He obviously had problems, so I left the store. I called customer service. T Mobile apologized & agreed to exchange my defective phone for a new one, which I now have. My advice is to avoid this location. They are not the least bit helpful when you have a legitimate problem with the products they sell.

Anthony was amazing. Was above and beyond customer service with my elderly father. So grateful.read more

Great customer service - this locale is not jammed so waiting time for a sales tech is minimal :)…read more Nice ppl @ been in a few times & always professional and quick

I rarely leave the Apple Store without being angry. Apple Somserset is no exception. The greeter…read moresnaps at people and speaks really aggressively so as to keep people arguing. I had no plans to argue, but the fact is my computer is under warantee. It's Apple's fault that it's not working, and they train their employees to try to keep them from really being accountable for lost time due to their faulty products. The greeter probably thinks they are making things better by speaking rudely, but they're just pissing people off more.

Went in with a phone issue that began after a software upgrade - the battery charges fine and no…read moreother physical issues. Well after being told they could upgrade me, guaranteed trade in and well yes you have to pay off the phone with verizon to do the upgrade and that includes all lines on the account - found out no we won't honor the trade. Sorry you're out $270 and have a nice day. They lied about the verizon requirements, guaranteed a trade in value they wouldn't honor and now I'm stuck with a phone they won't fix because it's cheaper to buy a new phone and $0 in trade in credit. After a long conversation with verizon they're helping to offset the costs and I would NEVER go back here again. Trust your carrier, not Apple!