Worst AT&T store in the area. I have 11 lines on AT&T so I'm very familiar with the stores and…read moreonline customer service. This store is rude from the initial conversation. Sat in the store for about half an hour waiting for help only for them to make up additional charges that didn't apply online or in the store I visited after this. The attempts to add cost to my transaction appeared to be a successful attempt to get out of doing the work because it wasn't even presented in a way that it would be reasonable to pay it. They often have a better selection of phones than the other nearby stores, but If I can't get it at another nearby store I will just go with buying online before ever stepping foot in this place again.

Service was terrible, the lady with the hoops and cumbrella eyelashes was very rude, very…read moredismissive, did not want to try and find a way to solve the problem, stayed on her phone the entire time, continued to talk down to me very condescendingly, and overall just had an attitude. My mother had ordered a phone on her plan and added me as an authorized user but one the stores end, i was not granted access. i don't understand why there are so many hoops to jump through to pick up a phone that a relative i live with purchased!! it's a phone, not a firearm, stop treating it as such. absolutely terrible. once i'm on my own i will never purchase from at&t ever again, just from this experience alone. i have never experienced worst customer service.

Chris was great very helpful and a pleasure to work with. Would definitely recommend Chris or the…read morestore manager Stan. Saved us some money switching for Xfinity.

Everything about service in this store is horrible. They immediately take your money and give you a…read morenumber to call to handle the problem you go in for. All the while you are in the store on hold with customer service for an issue they should handle and you hold for almost two hours and they shake their heads and say "so sorry" DO NOT USE AT&T products!!! You have been warned!

Rebecca was rude, dismissive, and had no idea how to do her job. We sat there for 2 & 1/2 hours to…read moredo a new phone transfer. She left us sitting at the desk and helped 2 other people. I finally had enough and figured out to do her job for her. Terrible place, waited 45 minutes before being helped. Employees generally rude, and the manager who had just entered was "unavaluable". Will never return and will take my friends that admire my new phone to another store to upgrade.

The term "wtf" is putting my experience mildly. I've been in the "technology" industry for 24+…read moreyears. I've been dealing with an active breach at home since July 3rd; I've gone through 7 cell phones, 6 phone numbers, on 2 carriers and 2 modems.. not to mention every electronic in my house and an entire server room. I went into the store tonight to get new Sims for two of my phones. Guy in his 20s was working and asked why I wanted to swap my Sims. I told him I was having a security issue and I needed new ones but couldn't insert them at the store that I need to do it in a controlled environment. He told me I had to show him my hacked phones.. no problem, whipped 3 phones out. I showed him one, pointing out that the signing certificate and apk hashes do not match on all apps. I have screenshots of everything verified last night, I woke up this morning to them all failing. The only thing done to the phone was sign into Google play and download teams. "Sir this is a third party operating system, it's not the original Samsung android OS." Yeah, no sh*t.. I loaded a hardened copy of android. "Sir, what makes you think you're hacked." Um, because I say I am. This is literally my job. "Sir, to hack a phone like this you would need to be a world class hacker." Um, I assure you no you don't but as a matter of fact, I believe that's who's targeting me. "Unless you can show me on these other phones that have the original operating systems on them I'm not supposed to replace them." Ok bet, here you go. Brand new razr plus. I pulled up my endpoint and showed him it detected SSL stripping on WiFi and cellular. "Sir this is a third party app, you need to show me on the os." Omg man are you kidding me?! Ok here you go.. first do you know what a sym link is? "No" ok it's when a symbolic link is made between files or folders meaning the OS will look to it's folder but it's linked to another so it has no change on the OS side regarding programming. Google fi and Google talk is symbolically linked to my OS, there's a system_ext that has a copy of all the OS files but has additional files as well that are being called on in a whitelisted folder. "Sir your phone is on airplane mode" SMH. Deep breath. I know.. "sir I need proof like an alert popup from the OS" To give me new Sims? You need a popup? "I have to show that the phone is not working or has something wrong with it. You have your phones on airplane mode. If we take it off I'm sure they'll work." If you're reading this... It took everything in me not to smack you in the mouth. You're welcome.. I have them on airplane mode to possibly prevent you and the store from infection.. I only brought them incase they were needed. "Sir I'm going to need to turn them on.".... You know what nevermind. "SIM cards aren't capable of having viruses, getting new Sims won't help anyways.." (I'm dumbstruck on how much of a dbag this guy was) dude. I assure you I know more than you do about forensics and security.. "the best I can do is give you this number to call" who is this? "Att tech support" I'm good man. I spoke to them last week, the passed me to security which passed to a higher up security which moved me to att global security. After I told them I've had a lot of the same malware being used by the same threat actors hitting them but I had a copy of their initial payload unencrypted, they asked my contact info and then paused.. he said his system went down and it would be a minute. So I waited. He came back a few min later and told me his systems are not coming back up. So I asked to get passed to a coworker to give my info. "I'm sorry sir but all of our systems are down right now." Global security? "Yeah, please call back in about 30 min" that may just be a coincidence but hey at this point, never know... I've had the WORST experience with att. Internet gets it's updates over the air so I'm unable to reload the firmware, not allowed your own modem. I can literally stick the fiber connection into my firewall directly and could get it to work with a was110 sfp module, extracting the certs on the modem and cloning the mac but yet you can't make it easy by allowing a normal modem. The wireless... Where do I start. One, I bought 2 phones, had someone else purchase and ship them to someone's house. Activated when having my modem replaced. Hacked that night. I requested for WiFi not to be setup on the modem, came home and couldnt get internet. Logged into the modem and it had a hidden network called ghost set up. Wife's voicemail password was setup, our phones were routing through ATT4. Later that week.. guess what popped up on the threat map? ATT4. A week later I stopped in a store to get new phones with new numbers. Mind you at this point I'm already out 50-70k worth of equipment at my house.. I had to sign up for two more phone numbers to get new phones for as cheap as possible. (Come to find out I could have upgraded my original two phones and not paid for new ones)

Called on the phone about my phone having charging issues and asked if they would be able to take a…read morelook to see if it's just lint or at least point me in right direction. The man on the phone said they don't repair phones but would take a look at it to see what was wrong and if it was lint they would take it out. When I get to the store a different man tells me they don't do repairs and had no intention to even look at my phone before telling me to call Apple or trying to convince me to buy a new phone. I came back in again bc I couldn't accept no one trying when I was told they would. The man I spoke to on the phone was the one I talked to the second time I walked in and once again had no intentions to try to help me, the other man had a little pick he used with little effort and said it's not lint and I would have to go to a ubreakifix place. Didn't expect my phone to be brand new again, just wanted SOME or ANY effort.

First off, this was all found out and verified by the ATT Fraud Dept, I had no idea they did this…read moreto me until ATT Fraud told me. Also this case has been documented by Chesterfield PD among many other agencies. I went in there to buy a phone, a wifi tower, and 2 direct tv boxes, which is exactly what i walked out the door with that night and ALL i walked out with that night (has since been returned back to att). They first stole my iphone 16 trade in ( which I still owe T-Mobile for), on the night of 3/25/26 and did not give me a receipt. And when i demanded a receipt days later, the female manager R made one and cancelled it as soon as i left the store 11 minutes later per ATT fraud dept. (Felony theft by conversion and elderly/vunerable adult abuse). Also i found out (per ATT Fraud Dept), that the guy who was in charge that night and whos name is on the receipts, (S.K.), added multiple unauthorized lines and devices on my account, and also made a completely different account using my name, ( ID theft, multiple fraud counts which will be 3x enhanced per elderly and vunerable adult statutes). Also that same night i bought a iphone 17pro max, but first picked out a iphone 17. They charged me a restocking fee although the exchange was within mins of each other. Also they gave me a receipt that same night that says i picked up the device (iphone17promax) at the Richmond, Mi store (which the female manager R manages), which is completely NOT TRUE as i got the phone at the 23 mile New Baltimore store. ( which is another charge i cant remember right now). They also gave my friend the same kind of receipt when she bought her device there. And lastly, they manipulated my iphone 17 promax, making it impossible to reset so i could send it back, so i would be stuck with the comprimised phone and stuck paying all these fraudlent lines. Thank God for ATT fraud department and the office of the president of ATT. This has all been documented and veriied by ATT themselves and a investigation has been initiated against these players. Oh and one last little scam the female manager R tried to pull..when i asked for a box and label to send the 17pm back, she gave me a box with tape all over it saying dont accept if seal is broken! Of course the seal is going to be broken, i still had to put phone in box and send it! (Nice try though)... And during this nightmare, before ATT Fraud uncovered all this, everytime i went in for help i was treated like a piece of garbage with snide, smart alec and rude comments and behavior by most of the workers there, especially SK. Im out thousands of dollars just because of this store and the nonsense thats allowed to go on under R's watch. THESE ARE ALL FACTS VERIFIED BY ATT! They thought they were going to get a free ride with those fake lines, and i still am not sure what other damage they have done to my credit but will soon find out. So in all i would run, not walk, or better yet dont even consider going there. If they did all this to me, im sure they have done this to many more people. I wish I could be there when R and S.K get arrested. I'm shocked they have been allowed to do this stuff and I'm absolutely sure I'm not the only victim. This has also been reported and accepted by the Mi. Atty General, FTC, FCC, and Chesterfield PD. I am pressing charges to the fullest extent of the law.

Awesome family business, took great care of us multiple times. We will continue returning to this…read morestore for our AT&T needs. Greg is the manager and he goes above and beyond for his customers.

The worst store! Very unprofessional and not willing to work with the customer. They do not explain…read morethe promotion to the fullest. You have to ask the right questions to get the answer you want. Don't waste your time going to this store!

Me and my grandmother came in and Emmett helped us he is amazing our expectations were exceeded…read more Great customer service

Not so good lately, they have a self pay machine that has not worked in 4 months. Used to be able…read moreto pay and go. Yesterday I showed up at 7 pm and they were closed, not cool. The sign says open until 8pm. I asked about the time and was told that they are supposed to be open until 8pm. They cut out early. So I wanted to pay my phone bill and internet bill and had to wait 35 minutes, they had 3 people working. Does not seem like a reasonable time to me. The staff that helped me was courteous and respectful. But I'm disappointed about them closing early, I had to make a special trip to pay yesterday and today, but because it took to long today I missed an other appointment. So that is how it goes. They used to be better than despite the negative reviews I use this facility, now they need to tighten up. At the very least stay open and fix the payment machine.

Correy was so helpful and attentive. Awesome service and really explained things well. genuinely…read morewanted to help! Got us in and out and was super friendly . Great experience overall

Gabriel and Collin were very helpful and got me NEW DEVICES, more out of my plan, AND saved me…read moremoney, I will be sending everyone I know to this store, the customer service is top tier!

GM MIKE goes out of his way to serve the customers Moved…read morefrom Xfinity to at& t Mike came to my home to insure correct set-up

This store is NOT customer oriented. I placed an order for pickup only to arrive at the store and…read morebe told that they just sold the last one. Now being a reasonable adult I understand that these things happen but the way in which it was handled was completely unprofessional and unhelpful. After explaining to me that I was basically out of luck and I should call and cancel and have AT&T just send the phone out to me, i explained the whole reason I wanted to pick it up was I didn't want to wait for the phone - the MANAGERS (Henry) response was basically well that's unfortunate. You (me) can go to another store and see what they have in stock. I asked if he could check he said no. I asked to speak to a manager and he indicated he was the manager and I said this was the second time I've been to this store and they were unhelpful he said that's unfortunate. I was like wow what poor customer service he was like oh well. NOW I can appreciate they are a business and had he offered any CUSTOMER SERVICE at ALL I could have potentially got another phone, or services but I WILL NEVER go back to this location and I hope that anyone looking for good customer service goes somewhere else! Henry go back to management school and take the customer service course again because you obviously failed it miserably.

Excellent, prompt, and knowledgeable service. The three employees who helped us with our…read moretransferring a phone number onto a new line were all excellent. The one gentleman who greeted us right at the door, even found a discount for me on my bill! Every time I come here I'm satisfied!

Great for sales. Forget about follow up. Had an issue with installation. Not helpful at all.read more

Good store great staff. Wouldn't choose another AT&T store to go to. Keep up the good work!read more

I will never go to this store again. I was kicked out by the manager because I asked him to fix a…read moreproblem on my account that was made by the store and not me I have been try to get an upgrade since November 2021. They ordered a phone that I did not request. As a result they took it back and I never left the store without the phone. The problem is they did not take it off my account. To this day my account is reflecting that I have had an upgrade. The manager Mr Ouli was yelling at me disrespectful and very nonprofessional. I'm a senior only trying to upgrade my phone Please help