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    Simple Comforts

    3.2 (6 reviews)
    Open 9:30 am - 6:00 pm

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    5 years ago

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    5 years ago

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    6 years ago

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    6 years ago

    Very helpful, had what I needed in stock. Was able to buy without a prescription and at a very reasonable price.

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    8 years ago

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    Roberts Home Medical

    Roberts Home Medical

    1.5
    (25 reviews)
    5.7 mi

    I am among the thousands who were using Philips Dream station CPAP machine that was recalled in…read more2021. I was furious I learned about this recall from Nextdoor and not my medical supplier, which is Adapt Health. And in the middle of COVID! I put a claim in for a new machine of Phillips website. I heard nothing from them until recently when they finally contacted me that they were sending a replacement. In the meantime, I went on-line to buy a new machine. Because of the supply chain issues at the time, it took 8 months to get. When the new machine arrived, I took the recalled Dream Station to Robertson's to turn it in. I handed it to the person behind the counter and told him to do whatever they do with equipment that was recalled. Almost 2 years later, I finally received the new machine from Philips. However, it was only the motor part. The humidifier reservoir, tubing, electrical cord were all missing. he instructions said to use the attachments from the recalled machine on this new machine. Today, I drove out to Robertson's with the new machine. In the office, behind the counter, there were two people in cubicles sitting at computers. I was talking to the woman in the first cubicle, but it was the gentleman at the desk furthest away who listened to my story. He looked my account up on the computer and then got up to help me. When I explained to him that I had dropped off all the attachments with the recalled machine at their office two years ago, he said he would see if he could find the parts that would fit this machine. He was gone into the warehouse for about 20 minutes. When he finally came back, he had all the pieces that went with this new machine. He showed me how to put it together and then sent me on my way. I wish I had taken his name. He really combed through the supplies to find what I needed. I was pleasantly surprised by the effort this man took to help make this new machine work for me. That's what I call customer service.

    Idk who the previous reviewed dealt with but the company I visited on Seminole Tr in Albemarle Co…read moreVA was lovely. The gentleman at the front desk was gregarious and engaging and answered a few questions for me. My technician, Tom, was also wonderful and walked me through my new CPAP (not my first). That said, I have to call bc I'm having trouble with my machine. I'll update w my customer service experience. ​​

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    Simple Comforts - medicalsupplies - Updated August 2026

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