I received a horrible second degree burn on my leg last week and Jo Alch has been coming over daily…read moresince my accident to clean and re-bandage my burn. She is amazing. She is the most caring and most gentle person I have ever met. From the first day she treated me like we were old friends. I was comfortable around her from the first minute we met (which I feel is super important when it comes to someone in the medical field). She sympathizes with the fact I'm in pain and does everything in her power to make the cleaning of the wound as bearable as possible (if you've never had a bad burn, this is practically impossible). I wish I could give more than five stars, I highly recommend her!

From the owner: Home health care agency dedicated to providing compassionate in-home care for your loved ones. Our…read morelicensed nurses and skilled caregivers provide critical care services, long-term and managed care along with other personal health care services that allow our clients have an improved quality of life at home. Our mission is to offer these skilled services by our compassionate and professional personnel to those who need help caring for themselves. We feel that all of our clients, regardless of their station in life, deserve to have the best health care possible. Our job is to care for our clients so they can maintain their independence in the comfort of their own homes. Call us today for a consultation!

Business only gives a SMALL portion of what it receives back to the community. Nothing to say…read moreregarding the care... only from a friend and what is paid to the angel va what the business receives. Consider twice before giving to VAngels... consider other benevolent groups like Hospice, who care for more than just those close to 'going home'

I hired these people to look after my mother. They were supposed to come Wednesday, Friday and…read moreSunday for four hours. On Wednesday, they were supposed to drop her off at her church. I will start with the last incident because it was so serious On the second Wednesday they were supposed to watch her, I got a call saying their caregiver was sick and would have to leave. I was expected to drop everything, rush home and save the situation. It seems to have escaped them to have found a replacement caregiver (such as sending some office staff) Other problems I had: The first caregiver who was supposed to drop my mother off, arrived late without a car making that impossible They sent an email on Friday saying they couldn't provide anyone on Sunday Monday they asked for a meeting. I said when can you be here. They picked Tuesday 10:30 a.m. Ten minutes after they were supposed to be here, they called to say they were running late even though they had picked the time They also claimed my mother, who hasn't watched tv in 12 years, was anxious to get the TV room back in shape Funniest of all, they called to tell me that my refrigerator didn't have a lot of food and maybe I could watch my mother while they went to the grocery store Needless to say, I terminated my relationship with these people

My mother and her husband moved to Walnut Place from their home last August. My mom's husband had…read morethe beginnings of dementia and my Mom was unable to walk too well or feed herself independently. They had to be moved several times due to his issues but the staff was always caring and pleasant. I learned so much what these nurses had to endure daily, I have a new respect for what they do at Walnut Place. The head nurses communicated very honestly with me and my brother on what steps would be best for both of them. It is always hard to move your loved ones to a nursing facility from their home. But I truly feel that Walnut Place was the best place for them.

My dad was a resident at Walnut Place from July 2021 through December 2021. At the time, my dad was…read more85 years old and had been diagnosed with dementia for approximately 2 years. He was initially hospitalized at Presbyterian for a UTI in July and the doctors there recommended to my mom that he be transferred to Walnut Place for further treatment/rehab. I am unsure if there is an affiliation between Presbyterian and Walnut Place but it seems likely that there is. My mom took Presbyterian's recommendation at face value and had my dad moved to Walnut Place.  My dad lived on 3 different floors while he was a resident there. It was in his first room on the 2nd floor where he tried to get out of bed. This resulted in him falling and fracturing his wrist. To this day, it is unclear to me why he was in a bed without bars since this would have likely impeded this activity. The staff on this floor was fairly hit and miss. Shortly after this, my dad moved to the Rehab To Home program. These rooms are located on the 6th floor, and this was his best experience. The rooms were all clean with small kitchenettes, the staff was friendly, and my dad's needs were attended to, such as cutting up his food & feeding him, changing him regularly, clean bed linens etc. His last and final move to the 3rd floor is the primary reason for this rating. This floor always smelled like urine. As soon as you stepped off the elevator, it hit you in the face. I saw at least 3 roaches in my dad's room during his time there. Face masks, paper towels, and wet wipes were scarce if existent at all. We never found one of the foot pedals for his personal wheelchair after it mysteriously disappeared.  I would do my best to come to Dallas 2 weekends a month. It never failed that when I would arrive on a Friday or Saturday morning that I would find my dad with food all over his face and clothing. My dad could not cut up food or feed himself at this time and there were instructions for staff to assist with this. When I would ask staff about this, they would get short and defensive with me and tell me they did not have the time. Even more disturbing than the food was the fact that my dad was often soaked in urine and occasionally soiled with feces. My dad was still lucid at this point and he was very embarrassed about this. I can only speculate that my dad was in similar conditions on the mornings that I was not there.  My dad was moved to this floor because staff had determined that he required 2 staff members to assist him, and that was not a "service" available through the Rehab To Home program. Good luck finding 2 staff members on the 3rd floor who were not only available but also willing to help. I would track someone down and either get told, I'll be there soon (and not see this person again), or I'd be met with attitude about how busy they were, my dad's room wasn't in their section etc. One aide practically yelled her schedule in my face. I would offer to help and sometimes that would result in him getting cleaned up sooner but then there was no reason for him to be on this floor if the 2-person requirement couldn't be met with current staffing. It was $6000/month for this "service." Do your due diligence now, folks. If you have an aging parent or family member, start looking at facilities now. Have a list of questions. What is the turnover rate? How many staff are there during busy times such as meal services? Is there a daily checklist for each resident? Who maintains that checklist and ensures that each item is carried out? What accommodations do they provide and how does the facility ensure that these accommodations are implemented?  Ask for recommendations from trusted friends and family. Do not just take your loved one to the first facility that a hospital or doctor recommends. We were lucky that my mom could sit with my dad a lot of the day to ensure he received the care he needed. Not all residents were that fortunate.  There were some very kind staff who worked at Walnut Place, and I always made sure they knew how much we appreciated them. The arts & crafts ladies were so sweet and you could tell they loved their jobs. The front desk staff, the physical therapists, and the doctors were all knowledgeable and helpful. But the aides here, who are the backbone of this facility (and this industry, in general), were overall unreliable, unpleasant & not helpful. If they are indifferent and/or negligent, it is your loved ones who will suffer as a result.

They do an outstanding job. Every Sunday they provide someone to drive my dad who is 90 and my…read moreaunt, his older sister, who is 100, to church. My dad uses a cane and sometimes a walker. My aunt now travels via wheelchair. The caregivers are always on time or early. They assist my dad and aunt in getting in and out of the car. They sit with my aunt during church. If they have to change caregivers then we are notified in plenty of time for the new caregiver to meet my aunt prior to picking her up. Reliable, professional, caring, and engaging with the clients are great qualities of the caregivers employed by Stay in Home Care! Their team does a great job at placing the right caregiver with the client. Their attention to customer service goes above and beyond expectations.

From the owner: We are a family oriented group of individuals who pride our progress by providing QUALITY home care…read morein a professional, affordable manner. Our clients are like our family, our goal is to cultivate a loving, dedicated personal and professional care plan that will bring comfort to both our clients and their family member. We thrive on care from the heart, its not just a job but a passion to give back and that intent sets us apart from the rest.

Located on the 7th floor of Presby's main hospital building, Seasons Hospice was an easy transfer…read morefrom a regular hospital room for someone not expected to live very long: my dad. He spent a week in the hospital and 3 days in hospice before he passed. This small, 15-bed unit with large windows was exactly what we needed. Several extra folding chairs were provided when family came to visit. A recliner or stuffed chair was in every room. Each room had a large private bathroom. There were 2 nurses (RNs) on duty and only 1 other patient on the floor while my dad was there. So, basically, he had his own private nurse for his brief stay! Although I worked mostly with Brandon, all the nurses were kind, compassionate, attentive, informative, respectful to my comatose father, talking to him often about what they were doing. I really like that. The family was also notified immediately of any meaningful change in his breathing status. His passing was very peaceful, like a slipping away. All in all, it was a very positive experience, and I recommend the hospice at Presby for any shorter-term hospice need.

I have written a prior review, but wanted to do an update…read more Season's Hospice, now AccentCare, has a signature program. They advertise, or used to, that they will make a stuffed bear out of the clothing of your loved one. After the sub-standard, or non-existent at times, care my dear husband received, a staff member did come and pick up some of his clothing, his treasured cashmere jacket and a pair of his bluejeans. Time passed. And passed. I called to inquire about the status of my bear. I did receive a call back. Allegedly, EVERYONE CONNECTED with my husband's clothing has died! The volunteer who picked up his clothing and the bear maker. His clothing has disappeared. No offer of restitution has been made. I've been brushed off. I am so seriously angry with this Bozo outfit. They have a name change, but the product is the same. Excuses after excuses. Avoid at all costs.

Maxim Healthcare Nurse Laura Gracia Plaza cared for my son June through November 2019. My son had…read morejust been through several brain surgeries and his health was very critical. Over the next 5 months, Laura transformed him into a much healthier person. She engaged him by staying next to him all night, physically preventing him from self injury. She got him eating again by coaxing and encouraging, and got him accepting medication. She was always on time and never distracted by external matters. Maxim Healthcare was very supportive of her. My son's health is so vastly improved and the thanks goes to Laura Gracia Plaza and Maxim Healthcare.

Welcome to Vision Home Health Care, Inc…read more Established in 1997, Vision Home Health Care, Inc. is operated and managed by a Physician and his wife, a Registered Nurse. Together they have over 50 years of experience which contributes to the superb level of quality assurance. Vision Home Health Care, Inc. is a home health agency licensed by the State of Texas certified by Medicare and Medicaid. At Vision Home Health Services, we provide licensed, trained, and experienced healthcare providers in the home. Our goal is to keep our clients independent while remaining safe and secure in a comfortable and familiar home environment.

From the owner: Vision Home Health Care specializes in Skilled Nursing, Physical Therapy, Occupational Therapy,…read moreSpeech Therapy, Home Health Aides / Personal Care Attendants, Medical Social Workers, and Long-Term Care Services

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

Great staff and the owner are very professional and cares for others! I recommend this place to all…read morethat is looking for a great experience for their love ones!

From the owner: Harmony Home Care is dedicated to enhancing the quality of life for seniors and disabled…read moreindividuals. We specialize in providing in-home care services that encompass a wide range of comprehensive support to assist those who require aid with daily living. We use evidence-based practices and the latest technology to deliver the best possible care to our clients. We are committed to treating our clients with respect, dignity, and kindness, and to helping them achieve their health and wellness goals. In essence, Harmony Home Care strives to help your family members maintain their independence for as long as feasible.