Great customer service and super clean rentals! Shoutout to Sam, she was so so helpful and super…read morefriendly too, made the whole process quick and easy!!! Will definitely come back here if I need another rental car

Review for 1131 W. Broadway RD, Tempe, AZ 85282 We reserved…read morea car late at night for an early-morning pickup because we had to leave that same morning. We specifically booked a luxury SUV to ensure enough space for our luggage. When we arrived right as the location opened, we were greeted by a customer service representative named Ana, who had actually just left us a message as we were walking in. Unfortunately, she informed us that the vehicle we reserved online was not available. While this clearly wasn't Ana's fault and appeared to be an issue with the company's online booking system, we were understandably stressed since our departure time was approaching and we needed a solution quickly. Ana immediately stepped in to help. She asked if a minivan would work for us and said she would do everything she could to find one, though she couldn't guarantee availability. We left the location to figure out a backup plan, and about 20 minutes later Ana called to let us know she had secured a minivan for us. She truly saved the day--and honestly saved the company from what would have been a very poor review due to the misleading online booking experience. Ana was proactive, kind, and solution-oriented, and she is absolutely an asset to this business. We are very grateful for her help.

Came here on Wednesday afternoon around 1pm. Keandre helped me and was super friendly. He even gave…read moreme a free upgrade. No people in front of me so no wait. Best part was no upselling or tricks like a lot of the Hertz airport employees. He even told me how to bypass the annoying AI chat customer service if I needed to contact them on the Hertz phone number. This guy gets customer service and no issues whatsoever with this location. In and out in 10 min. You do have less selection and the cars are stored in a normal strip mall parking lot. I can't speak for coming here when it's the weekend or more packed. If you have your heart set on the car in your reservation, look elsewhere as the nature of these small locations is you basically just get what's available that day. Go to the airport location if you are very picky about your cars.

I've used Hertz in Tempe multiple times and it's usually excellent--about 99.9% of the time the…read morestaff are professional and the vehicles are reliable. But my recent experience was very disappointing due to inconsistent information about Mexico travel insurance. I needed a rental to drive to Mexico for a funeral. At pickup, an associate informed me that Hertz no longer offers the insurance needed for travel to Mexico. I didn't argue--I understood the policy may have changed, and we made other arrangements. Then, about a week later, my friend wanted to travel to Rocky Point (Mexico) and reserved a vehicle at the same Hertz location. I told her what I was told the week prior, and she said she spoke to a live Hertz operator who assured her the coverage was still available. So she went to the Tempe location--only to get the same answer from the same associate as I did. My friend then escalated by calling customer care, and after that, they ultimately approved the rental with Mexican insurance coverage. I naturally became upset about the inconsistency--because when I needed the car for my funeral trip I was told it wasn't offered--I was met with attitude. The associate basically told me I should assume it wouldn't be available next time, even though it was provided to another customer just a week later. I'm leaving this review as feedback because customers deserve clear, consistent communication--especially when we're dealing with time-sensitive situations like travel for a funeral.

Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

Took care of us when fox turned us away ! Best customer service! We were in and out within 10 min…read moreand they even updated us!

After being hit over the head by Fox Rental at the airport. I decided to pass on their $1000.00 a…read moreweek rental and go off site. It was Saturday late and most off site rental places were closed, but one. Avis @ Temple Honda was open to 6pm. Beverly was very accommodating and able to finish the transacting within minutes. She provided us with a Brand new Chevy Cruze with unlimited mileage. Upon my return, I asked her if I could get a ride back to my hotel which was about 6 miles away. No problem, my driver will be back shortly. By renting off site we saved $700 bucks. Awesome!!!

I am currently in town for work and needed a vehicle to rent for one month. This is a small family…read moreowned business and they were willing to work with me for long term rental. The prices were great and they were able to get me the car that I needed. I currently love the car that I am using, and may consider purchasing. I frequently rent for work, but this is the best service/prices I have found thus far.

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Time management- Time efficiency…read more Teamwork these are the things that matter most. While we booked at the airport the reservation was mishandled The influx of customers who had reservations quickly came to a halt. Apparently there was a system issue that caused the turmoil. I'm patiently waiting but it's going on an hour now. It's not fun, I'm hungry and it's hot! The staff seemed pleasant despite the transition. This is extremely difficult since my last time visiting PHX AZ- but I am here now settling up with my doubts and to some degree unknowns. "Trust the Process" is what comes to mind. I'll follow suit

Booking was easy and both pickup and return were quick and hassle-free. Grayson (I believe the…read morebranch manager) was very helpful and showed us several vehicle options. We needed a reliable compact sedan for apartment and house hunting, but if we were here for shopping or relaxing around Scottsdale Quarter, we definitely would have considered one of their luxury cars. Overall, a great experience! Everyone at this location was friendly, professional and welcoming. We'd happily rent here again!

BEWARE!!! DO NOT USE THIS COMPANY!!!!! They will charge your card whenever they feel like it AFTER…read morethe car has been returned. They will send threatening text messages after they fail to answer your return phone calls. They will fail to communicate and blame YOU for the delay. I am reporting this company to the Attorney Generals office and would advise anybody else that has had their money stolen from them to do the same-which is quite a bit from the other reviews I've read this morning.

Never never never use this company they take advantage of disabled people. They'll keep charging…read moreyour account even after you drop off the car they have several storylines they will use to you. You will not get a car that they say it could have a cracked windshield it could be 1415 years old. This whole company is a scam. You'll bounce back back-and-forth between Josh, Michael Doc, and they all will lie they'll tell you that they've been in the military and they have autistic kids and their Christians and they'll just keep charging your account. They'll tell you their account has been hacked and they will get it taken care of and you'll never get any results as they keep charging your bank account run from this company run

This location was very willing to work with me on my rental…read more My company car was damaged in an accident and this is where the drivers insurance company sent me. Yes, it's just an enterprise but these guys were all very nice and very pleasant. Very good experience even when my car needed to be upgraded and even extended. When I returned the car, Mike was nice and got me closed out and on my way.

I just moved to Tempe and needed to find a job and quick. Cody Ray and I believe Mario was his name…read morewere the best. They set me up Hassle free and let me extend daily as needed. They really helped me out. The customer service was outstanding. Thanks guys, I really appreciate it. And yes I got the job. Cheers Gentlemen, job well done.

Beware, this is a terrible place. I prepaid for a rental and spent money on Uber to get there only…read moreto find they were closed. I was dropped off at night and was stranded all alone and had to walk to 2 miles. They refused to help I anyway. I am out $60 in Uber fees and several hours of stress. I am 65 years old and they were horrible to me leaving me stranded.

Wonderful service! The car is impeccable, and Hussein is a great host. He saved our trip after…read moreHertz cancelled our rental at the last minute (again). The price was actually less than a rental car, and the experience was better. It's affordable luxury that feels like your own car. Pickup from the airport was easy, and returns were easy as well. I recommend Hussein and Turo above all other car lease services!