I was referred to enterprise by my insurance company. I have to say that I had a great experience…read more Billy got us all checked in, was able to offer a free up grade, showed us the working of the vehicle and was friendly as well as professional. Their driver, Alex, that picked us up from Crash Champions to get our Enterprise rental and drove us back after returning the rental was so pleasant. Tucker checked us out and was equally efficient and personable as the rest of the individuals I interacted with. I would recommend this Enterprise service site to anyone.

I rent from this location frequently (almost every month) and have always had a great experience…read more Logan is always super helpful and Billie has been as well. They always have the vehicle I need and I'm in/out usually in about 10 min if it isn't busy. If it's busy, it's worth the wait and has never been more than 20 minutes in my experience.

Tuesday, 6/24/25, around 11 a.m. Big Two Toyota set up my rsvp because I was having major work…read moredone on my car. Check in was easy, with answering a couple of questions, giving insurance information, ID, and credit card on file. I was sad because they gave a RAV 4 just before I got there so I ended up with a 2025 Nissan Rouge. Which was nice but doesn't compare to a RAV. Ellen Marshall is the person who was at the service desk and helped me check out/return car. She was really friendly and very professional. Brought the car back on 6/25/25 around 3:30. It was easy to check the car back in and they got me a Lyft back to the dealer. Also offered me cold bottle water.

If I can give them 0 I would , 2 times I booked on hertz website to pick up at this location and…read morethe morning or the pickup day they call me telling me they don't have the vehicle I booked , they offered me a tiny small vehicle that won't fit my family or a beat up Kia van that has bold tires that it's not even safe to drive with, And the problem is they have the vehicle category that I booked but the wouldn't give it to me saying it has a name on it, Im a customer and booked the same category why don't you give me the available car!

Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It…read moreseems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did.

Customer service sucked 150% I can't believe a employee can't get into certain areas in the…read morecomputer.. bunch of bs if u ask me

REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

I pay the higher rate with National for the convenience of grab and go. You have to use the counter…read morehere, despite everything in the system and no issue rental history for years...they made this process very slow! Absolutely dissatisfied.

Located inside the main terminal lobby at Mesa Gateway airport, the National/Alamo desk is easy to…read moreaccess as they currently administer social distancing with their line queues. A nice lady helped me with my pre-planned reservation- giving me the choice of several car models based on my needs. I went with an economical sedan with good MPG, plenty of legroom and trunk space. I was handed the keys and asked to walk down to their on-site lot to retrieve the car. As a National Club member it appeared that this location did have the service booth to grab your car and bypass the counter but Covid-19 has changed that for now. You must go into the terminal to get your car. I was a little bit underwhelmed with the car- it had over 30,000 miles and was pretty dirty inside and out. Again, I'd imagine the virus is keeping more staff from being on site and keeping up with regular cleanings, etc. There were nicks, dents and scratches along the car's body so I made sure to snap a few pics and keep them documented. Later, after returning the car I realized very little attention was given for damage checks (guess they're looking for major body damage). On all occasions while working with a National representative on-site they were polite and helpful. The both wore masks. I feel the prices are fair with National- and it helps that I have a corporate account to attach to as well. They offer roadside assistance for free and there are upgrades such as added insurance, GPS, satellite radio, car seat, etc. Each one comes with an additional daily cost of course but at least those options are available. The return process was simple enough- again the pandemic changed things up a bit. Drive into the return lot, park the car, walk to the lot's service office and hand in your keys. They charge the card on file and hand you a receipt. Super easy.

So easy to rent from great price great customer service Sammy and Nico was great and friendlyread more

We rented a car using Costco travels and chose Avis rentals. We were charged nearly double the…read moreprice of what was stated on the Costco rental receipt ($356.54) at the time of booking. Please be wary of booking through the Costco travel site as they offer no benefits. I would be better off booking through sites like Priceline or Expedia as we have never paid $632.76 for a 3 day rental in Phoenix, AZ. Please be wary of renting a car through Avis as they add all sorts of chages that are never heard of. The taxes on my receipt are 16.1%. Arizona does not have a sales tax that high. The combined sales tax rate of chandler is only 7.8%.

The best car rental company in the Phoenix area…read more They truly care about their customers, and their rental cars are always very clean. The whole rental process with them is well sorted as they give a level of attention other rental companies miss. It is obvious the owners really put a lot of effort into their business.