Time management- Time efficiency Teamwork these are the things that matter most. While we booked at the airport the reservation was mishandled The influx of customers who had reservations quickly came to a halt. Apparently there was a system issue that caused the turmoil. I'm patiently waiting but it's going on an hour now. It's not fun, I'm hungry and it's hot! The staff seemed pleasant despite the transition. This is extremely difficult since my last time visiting PHX AZ- but I am here now settling up with my doubts and to some degree unknowns. "Trust the Process" is what comes to mind. I'll follow suit read more

Enterprise Rent-A-Car - Very busy glitch in system caused an overflow of customers - that is what they are reporting - Car Rental Near Me - Tempe, Arizona

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Booking was easy and both pickup and return were quick and hassle-free. Grayson (I believe the branch manager) was very helpful and showed us several vehicle options. We needed a reliable compact sedan for apartment and house hunting, but if we were here for shopping or relaxing around Scottsdale Quarter, we definitely would have considered one of their luxury cars. Overall, a great experience! Everyone at this location was friendly, professional and welcoming. We'd happily rent here again! read more

Grayson incredible helpful and nice to work with! The whole team makes sure you are in and out of there efficiently! Truly best car rental experience ever read more

I was in a multi car collision on the I-17 yesterday and my poor car is in the impound lot as we speak. There is always congestion on the I-17S where it splits off to the 101 and yesterday, traffic came to a complete halt at the split and I was completely stopped when I was unexpectedly rear ended and that vehicle also struck the vehicle in front of me and there was a fourth vehicle rammed into the one that hit me. It was all kind of scary really. And since I don't have a vehicle now, my insurance was able to quickly get me a rental and sent me over to this Enterpise which is open on Sundays. I came in here at 9:10am and was helped quickly despite a few other people in front of me. Chris was at the counter and checked me in immediately and everything went smoothly. Another gentleman, Andrew, then walked me around to several vehicles and I was able to choose a rental similar to my own. Andrew checked me out quickly, and who knew that Enterprise also has internships and he was an ASU student about to graduate. Everyone here was amazing and I was out of the lot by 9:40pm! I was impressed with their immaculate service and thanks to my insurance and Enterpise for getting me on my way as quickly as I can despite the accident yesterday. read more

Enterprise Rent-A-Car - Rental for now - Car Rental Near Me - Tempe, Arizona

This location can get very busy, as I assume most car rental locations do. However, the customer service is fantastic. These team members work immensely hard and have fantastic abilities to relate and execute poise, kindness, and empathy. Special shout out to Michael M- the Asst Manager. He was very helpful and went above and beyond. Highly recommend this store. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tempe, Arizona

I am extremely frustrated and disappointed with my experience. This was honestly one of the most unprofessional and stressful rental situations I've ever dealt with. I arrived expecting a smooth pickup, only to find the car left outside with no key. No instructions, no proper handoff--just a car sitting there that I couldn't even use. It completely disrupted my plans and ruined the start of my trip. What made things worse was the so-called "customer support." Calling in did absolutely nothing. I was passed around, given unclear answers, and it felt like no one actually knew what they were doing or saying. Instead of resolving the issue, I was told to go all the way to the airport to switch cars--something that should have never been my responsibility in the first place. I ended up wasting hours of my time both on the phone and in person, going back and forth in 100-degree weather, trying to fix a mistake that wasn't mine. The lack of accountability and organization is unbelievable. The phone service is completely unreliable, and the in-person experience wasn't any better. This situation could have been avoided with basic communication and professionalism, but instead it turned into a stressful, time-wasting ordeal. I expected much better service, especially from a company of this size. This experience has completely changed my perception, and I would not recommend dealing with this level of disorganization and poor customer care. read more

I rent from Grayson and his team at least once a month for work & they have AMAZINGGGGGG CUSTOMER SERVICE!! Goes above and beyond, even when they are busy! I love closer to other enterprises but will come here because of Grayson & his team! read more

I rent from this place almost every six months. I keep coming back despite all of the negative things I've experienced with the rental cars, because I know the service from the people who work there are consistent, and they care. Now, with great quality of service comes high turnover, because good people get scouted and move on to better opportunities, which is why I gave the 4 stars for the people, not for the cars. Two trips ago, I got a really bad car and I gave the staff a very long list. Not only I didn't get judged, I was compensated for what I believed was fair. This most recent experience in December, James provided one of the best car pickup experiences I have had in a while. He said he was transferred from the airport, which makes total sense because he is efficient, and this location is probably lower stress for him. Shout out. However, the drop off experience was not so good. I followed the rule to drive my car into the return zone, and walked inside the store to wait for assistance. Somehow the two cars that arrived after me got serviced first. Sooo should I have waited near my car so I don't get missed? I am not sure. read more

I haven't rented a car in a while but needed to recently because my car is in the shop. The overall experience with Enterprise was great. I was greeted as I walked in. I was able to check-in right away without waiting long for someone to help me pick out a rental. Kyleen was very enthusiastic and thorough as she helped me. She was very nice and informative making sure I understood the process. I was in and out within 20 minutes. The process to rent a vehicle was very painless. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tempe, Arizona

Great experience! Our insurance got us a rental here while our car was in the shop. The staff was amazing and super caring. It was graduation season, so cars were hard to find, but they helped us find and switch to a perfect car as soon as it became available. The service was ideal and very understanding. We drove the car for almost a month with zero issues. I am a month late leaving this review, but I really wanted to say a huge thank you to the team! read more

Went in on Memorial Day weekend to return a rental today and it was so busy, but their team handled everything so quickly and efficiently. They were kind and patient and had excellent customer service. Calvin in particular was a gem. Great experience overall. read more

Had a reservation all set on Enterprise website to pick up our car at noon Saturday for a relaxing road trip. Arrived just a little before that time to pick up our car and entered a lobby full of people both sitting and standing waiting for something, one lone employee behind the counter maybe wishing he called in sick too busy to even look up, say hi or even explain if I should take a number, all 15 of us waiting work out who came in first and who would get served first, or what the procedure was in a situation like this, nothing. Waiting a while in the throng starting to feel generally more and more invisible, had to leave and make other plans because clearly this was not going to resolve easily before that location's 2 pm scheduled closing time. I miss the days where Enterprise would personally deliver the car to one's location, obviously, looking at current staffing levels that will never come back. So sad, I wanted to give my money to this company especially after all the horror stories about their main competitor using AI to randomly charge customers for non existent damage to returned vehicles weeks after the fact. Clearly there is a need that the newer car rental apps like Turo, Sixt and now apparently even Uber rentals are striving to meet. read more

The only location I ever go to! I love the employees they are so kind and always remember my name and little things about me! :)

I love the manager I know all the employees from having to drop my car at bill Luke and they all take care of me . Honestly best enterprise !!!!! read more

I was having one of the worst weeks after getting into a car accident, and the first rental I received just didn't feel safe. When I came to the Tempe location on S. Priest Dr, Andrew Beardslee went above and beyond to turn my experience around. He immediately took care of me, listened to my concerns, and put me in a much better vehicle, free of charge. His professionalism, kindness, and quick action made a huge difference during a really stressful time. Thank you, Andrew, for your outstanding customer service and compassion! Highly recommend this location because of him. read more

I had a reservation for a 1/2 pick up truck. I showed up, no truck. It was like a Seinfield episode. The previous visit I had to sit around an hour waiting for a vehicle because it supposedly had a "flat" tire. When did lying become the normal mode of operation? read more

Enterprise to the rescue! Landed in Phoenix and the other rental place was chaos so we took uber to hotel. Went online and Enterprise had a car just a mile away. From the ease of online booking to the choices of vehicles that had was wonderful. I wish I could remember the young ladies name but she was nice, friendly and chatted a bit about things to do while we're there. Being able to return at airport was even better than we had hoped! Great job Enterprise. read more

Rented a car from here and they were great!!! James was amazing! Super friendly and nice! Rates were amazing and location was super convenient! Definitely recommend! read more

First time at this location. The staff were friendly and helpful, answering all my questions. Grayson and Sofi made the check-in and check-out process very easy. Overall, this Enterprise location is great, and I'd definitely recommend it to anyone needing a rental. read more

First review of the year! When a mystery object hits your car at a high impact on the freeway, chances are you'll need a rental car to tide you over while your car is getting fixed. I chose this Enterprise for my rental due to the very close location to the repair shop. Jessie was the person I worked with and she was awesome. She's probably the nicest agent I've rented from. I appreciated her thoroughness in going over all the details of the rental and in explaining all the different options for rentals. She made sure the car I got would be a comfortable ride for me. I tried out an electric car for the first time and I'll definitely keep them in mind next time I'm in the market for a new car. Check out was equally easy. Thanks for a no-hassle, overall excellent experience! read more

The staff at this location are great, helpful, responsive and kind. They get 5 stars for sure! The 2 stars goes to the terrible car I was rented. 1/3 of a tank of gas, smelled horribly of cigarette smoke, almost 60,000 miles. read more

Probably one of the worst enterprise experience. Made the reservation for pick up at 8:00am. Didn't get the car until 11:30.

Zero Stars. They take advantage of customers by pressuring them to purchase unnecessary damage coverage at an exorbitant rate. Particularly female customers. Additionally, their daily rates are twice that of competitors. Just my experience, your may vary. read more

Outstanding service at this location! I needed a car for a short time and this team was there to help! Special shoutout and thank you to Jose and Tyler, both representatives went above and beyond to make this experience better! I highly recommend renting from this location! read more

I have been an Enterprise Car Rental Customer for over 15 years. The Tempe location is by far the best when it comes to service. My Enterprise Company Leased truck was in the shop for over 14 weeks and this branch did an outstanding job finding me a comparable truck to drive while mine was being repaired. On two occasions, they found an alternate truck for me to drive. I did not loose one day of work thanks to Enterprise Car Rental. I recommend this location for your next car/truck rental. read more

I spoke to trevor on friday to let him know my car engine oil light was on - he explained has no fleet until after holiday weekend . I agreed . we spoke yesterday and I informed him i'd stop in today . I stop in and ron who is never helpful and trevor were present again not helpful and said had cars yesterday , knowing I told him i'd go in today . My son is in Nicu so it took time out of my day and still in same rental that is now at 4%oil life and said if the engine blew up it wouldn't be there problem . Seriously read more

This is the most ghetto location I have ever rented from. The manager TREVOR is fake, he acts like he cares but doesn't follow through with his word, neither does his supposed boss who was supposed to call me but never did. During this whole experience I was very nice and understanding. 3 weeks later AFTER my final walk through and closed out return, I get a claim from my insurance company for false accusations. Good thing I had photos and a signed contract for prior damage. I still have had zero compassion or compensation for my requests. I will never give Enterprise business ever again due to this ridiculous and petty experience! read more

Loved the staff! I Loved the friendliness and the way the employees make you feel here! Such a great vibe, they are transparent, help you if you need ANYTHING and will go out of their way to accommodate you. Typically for me renting a car isn't for fun, I rented while my vehicle was getting wrapped by their close neighbors at APEX CUSTOMS and they picked me off, dropped me off etc in a timely manner. Again! Everyone here is awesome and they were so pet friendly to my best friend (dog) cinnamon! I'll use this location ANYTIME I CAN! read more

From the moment I stepped in and rented the Rav 4, until the return, the staff were professional and friendly all the way. Asheley, Taylor, Jose, and Mataya (the manager) were extremely helpful. The car was clean and in great condition upon pickup! The next time my car is getting repaired, I'll be back to rent from them again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tempe, Arizona

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Everyone there were awesome to deal with; however, when I received my bill it wasn't what we negotiated! Jordan gave me a great price reduction to an EV but didn't hold to it. Very disappointed that such a large company will nickel and dime you. read more

They would not let me rent because I have an out of state license and no credit card. No one bothered to tell me this and now my plans are totally screwed. read more

I rent cars a few times a year and this is my go to location. The staff always goes above and beyond to make sure you are taken care of. This location will continue to get my business. read more

Just rented at this location and the staff was so helpful. They seem to be a very busy location but they had us in and out pretty quickly. Jordan made the rental pickup and return process easy and seamless, she was awesome! I will be using this location for my next rental without a doubt. read more

This past weekend I was in a bind with trying to locate a large SUV for my kids and I. When I arrived to this rental location Ms. Jessie Allen was awesome. She showed me a expedition but I pointed out I wasn't a fan of that vehicle. She was very nice and said we dont have another but let me see if the one that was just returned doesn't need anything like maintenance. She comes back says its good to go just need to wash it but due to only having one detailer I will have to wash it myself. This woman literally in dress clothes washed the SUV and sent me on my way. I just want someone to know Jessie really went above and beyond and as a long time customer I really appreciate what she did. read more

Tried to reserve a Nissan Rogue SUV all wheel drive 2 months in advance because I was going up to Flagstaff and didn't want to get stuck in a snow storm. 2 hours before I go pick the SUV up the manager calls me to let me know they don't have a Nissan Rogue and they can put me in a car. I told the manager I need an all wheel drive or 4 wheel drive, he said he will see what he can do and will call me back. I call back an hour later and he tells me he can put me in a Hyundai Tucson. I asked him if it was AWD or 4WD and he says no. I explain again I need an AWD or 4WD. He said he might be getting a jeep wrangler and again will call me back. An hour later I show up to my scheduled pick up (with no call back) and the manager says he can put me in a car because they don't have a Nissan Rouge. I asked him what about the Jeep that you said you were going to call me back about. He said Oh Yeah and told me to wait because they are cleaning it up. 35 min later I get a bright pink jeep . I just find it crazy that you are unable to reserve a certain SUV 2 months in advance and also wait until last minute to let me know. If I wasn't able to get an AWD or 4WD SUV I would have canceled my trip with my girlfriend. I was just so upset with the entire experience. I gave 2 stars because Aaron, the guy who actually gave me the keys to the jeep, was so polite and helpful. You could tell the manager didn't really care and kept pretending to to be nice. Driving a bright pink Jeep was not ideal but I didn't get stuck in the snow. Good thing I wasn't in a time crunch. I will definitely book with another car rental company next time. read more

There is a lack of transparency, in accuracy and questionable business practices. I rented a vehicle for a week, but due to heart attack the rental car sat in my garage the entire week I was approximately 3 1/2 miles from the rental car company, picking it up and returning directly home. The rental car was brought back on a Friday and there should've been a total of 7 miles on the vehicle that we actually used the car was rented with half a tank of gas upon returning the rental vehicle, I am suddenly charged almost $50 for gas Being advised that the car went out on full. The mileage now showed 31 miles so I am wondering who put the additional miles on. Possibly one of the employees going to lunch? It would be virtually impossible for me to have driven out a half a tank of gas Even with their inaccurate 31 miles. I did apprise them of the the situation and I have to say it was promptly refunded the difference. But I questioned the business ethics of this office, I question the accuracy of the initial rental agent, and I'm wondering if other people are overcharged a tad but just don't realize it I've always used enterprise as a professional being a claims specialist at a major carrier for 25 years and never encountered this type of thing with this company, but due to the very bad experience, I will be using the rest of the rental car companies that are available on the market and not consider this company at all for any future needs read more

As I read thru all these reviews I am like are they going to same location I visit every month or every other month. I can give nothing but good compliments. I have never had a bad experience at all from this location at and this the only one I will continue to do business with. Trevor the branch manager and the assistant manager that is always there are really awesome!!! I had issue with a car I rented and took i was told by a customer service representative to go to the airport and they will give me another one since the location was closed.When i returned the car I was asked what I could do to make it better and I explained what could be done and they did exactly what I wanted. (Kudos) some of these reviews are wild my favorite one is 4200 missing and the police does nothing about it!! But I will continue to bring my business to you unless I move states read more

Speedy, thoughtful, helpful. I've rented here twice and would rent here again. The Dodge challenger was fun doing errands with. read more

DO NOT TRUST THEM! I have done business with them twice and both times have had a horrible experience!!!! Make sure you take pictures of every little detail of the vehicle and if your vehicle is being repaired and you have the option to drop it off at the shop and have them pick it up- DO NOT! Drop it off at enterprise!!!!! If someone from enterprise picks it up and damages it then YOU will be made responsible for everything! Don't trust them and beware!!!! read more

JAKOB HERNANDEZ @ the Priest location in Tempe is the BEST! He actually listened to me and dealt with my rental needs! He has excellent customer service skills! He knows his job! He went above and beyond today for me! JAKOB, Please keep doing what you are doing because the world needs more like you! read more