Great service and very fast. Will definitely be going back to get my bike serviced. They updated me…read moreby txt message every chance they got and the fees were reasonable compared to a few places I called.

I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

Service was great, the staff was very knowledgeable about all the items I asked about especially…read moreshoes and pants, the shoe selection was very good especially for Merrell and the values about what you would expect overall it was a great experience and the staff was very friendly.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

THANK YOU CHRIS Since 2019 I've ALWAYS experienced excellent lightening speed service for my rusted…read moreold vintage beach cruiser even when the shop was packed full of higher profile wheeler$ they were already busy assisting so I had no doubt I'd receive help untangling the brake lines of a new fold up bike... However after walking several blocks to transport on a wagon I discovered the shop had moved to their new location and only Chris was there obviously busy working on several projects by himself... BUT he was kind enough to immediately interrupt himself to resolve the tangles AND adjust the alignment AND fill the tires without me even asking for the additional inconvenience. highly recommend this neighborhood shop where kindness and consideration is apparently their admirable culture. Much Love & BlesSINGs to the staff and extended families

This is such a great bike shop…read more the experience of settling on an E bike and as a cyclist was extremely knowledgeable and the team spent a lot of effort to get me exactly what I wanted and get me set up perfectly. After owning the bike for a year I had a battery problem which truly tests the store and this had nothing to do with the store, but a manufacturing defect which path not only helped get corrected quickly, but stood behind They got things done and were on the ball when the chips were down. The best way to measure companies often is when things aren't going right and these folks really Deliver the promise of Customer Care They care --- not only when you're purchasing something but long after you've had it on it and use it. And if you're buying a new bike with all the technology involved having a bike store that will stand behind their customers in their products they sell is more important than anything. thank you path bike team

shout out to Bike Alley I got my Gold Bling Fast Ripper NIB…read moreGreat Price and Great customer service! Also hooked me up with a pair of Pegs! Very happy with my experience!

So friendly. They handled business for my odd bike. An inviting manager, treated the kids great too.read more

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Arrived at 5:45 to see if I could squeeze in my bike before they closed. Was having some rear…read morederrailleur issues and they were able to fit me in despite already being busy and near close. Luckily turned out to be a quick fix and was out of there in a couple minutes. Very helpful staff.