I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

Great service and very fast. Will definitely be going back to get my bike serviced. They updated me…read moreby txt message every chance they got and the fees were reasonable compared to a few places I called.

Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

THANK YOU CHRIS Since 2019 I've ALWAYS experienced excellent lightening speed service for my rusted…read moreold vintage beach cruiser even when the shop was packed full of higher profile wheeler$ they were already busy assisting so I had no doubt I'd receive help untangling the brake lines of a new fold up bike... However after walking several blocks to transport on a wagon I discovered the shop had moved to their new location and only Chris was there obviously busy working on several projects by himself... BUT he was kind enough to immediately interrupt himself to resolve the tangles AND adjust the alignment AND fill the tires without me even asking for the additional inconvenience. highly recommend this neighborhood shop where kindness and consideration is apparently their admirable culture. Much Love & BlesSINGs to the staff and extended families

This is such a great bike shop…read more the experience of settling on an E bike and as a cyclist was extremely knowledgeable and the team spent a lot of effort to get me exactly what I wanted and get me set up perfectly. After owning the bike for a year I had a battery problem which truly tests the store and this had nothing to do with the store, but a manufacturing defect which path not only helped get corrected quickly, but stood behind They got things done and were on the ball when the chips were down. The best way to measure companies often is when things aren't going right and these folks really Deliver the promise of Customer Care They care --- not only when you're purchasing something but long after you've had it on it and use it. And if you're buying a new bike with all the technology involved having a bike store that will stand behind their customers in their products they sell is more important than anything. thank you path bike team

So friendly. They handled business for my odd bike. An inviting manager, treated the kids great too.read more

Zeus was the goat fixed up my bike got it back and running super fast and look incredible best bike…read moreshop in oc can't recommend enough work done perfectly my bike looks incredible, he installed a new break system, new grips, new wheels and tube, and new pedals with pegs did his absolute best

Amazing bike shop - extremely knowledgeable and fairly priced. Highly recommend these guys.read more

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Nate and Don at Jax Bicycle Center are the definition of professionalism and kindness…read more Nate provided me with a replacement 288 mm spoke for my bike and said, "Try this. If it doesn't turn out to be the right one, come back with the wheel and we'll get you squared away." It ended up not being the correct spoke, so I returned the next day. Don took care of me, found the correct replacement spoke, and removed my threaded freewheel using the proper freewheel removal tool so I could lace the new spoke into the drive side of my rear wheel. They didn't just sell me parts--they took the time to help me learn and get my bike back on the road. These guys perform a real service to the community. I'm working on lowering my blood pressure and getting healthier, and because of their help I was able to get back on my bike. Today my boys and I rode 6 miles on the trails, and that wouldn't have happened without Nate and Don. My boys say a big thank you because Dad can take them biking again. Thank you both for your professionalism, generosity, and willingness to help. Shops like Jax Bicycle Center make our community healthier, happier, and more connected. Keep up the great work!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime

This store has excellent employees and management. Sun goes out of his way to help customers. We…read morehad them install our AMP electric running boards and purchased a dometic electric cooler/ freezer. They did an excellent job setting up both items and gave a us a great price . I highly recommend them for items and installation

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Chris and Robert were super helpful. I'm in between bike sizes but they were able to help me find…read morethe bike that works best for me. Very friendly guys. Thanks again!