I recently visited this bike shop and had an outstanding experience from start to finish. The level…read moreof customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience.

Great service and very fast. Will definitely be going back to get my bike serviced. They updated me…read moreby txt message every chance they got and the fees were reasonable compared to a few places I called.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

shout out to Bike Alley I got my Gold Bling Fast Ripper NIB…read moreGreat Price and Great customer service! Also hooked me up with a pair of Pegs! Very happy with my experience!

Big shoutout to Zeus for getting my son back on his wheels riding again after puncturing the tires…read morewith about 2 dozen + thorns. He was pretty busy but made the time to get the tires repaired. He also was nice enough to share some stickers with my son which he is happily repping on his bike now.

Recently got back into bike riding and found how quickly you need to get your bike dialed back in…read moreafter so many miles. I was referred to OCBG from a friend who worked across the street and couldn't be happier. Cory helped me out with both of my bikes and was very nice and friendly. I took out my bike for a long ride after getting cleaned up and it rode AMAZINGLY. These guys rock and is definitely the go-to shop for bike repairs and services. Thanks for being so generous and accommodating. I will be returning for regular tune ups.

Watching GCN and other cycling YouTube videos, I've often heard the term "legendary bike mechanic"…read moreused from time to time, and I always wondered what that truly encompassed. I recently took the Park Tool class with Cory, and now I have a better understanding of what a bike mechanic legend is. His extensive bicycle knowledge was very apparent as soon as I saw him tinkering with bikes or my bike for that matter. I am extremely grateful that I didn't procrastinate or pass on taking the course. It was a fantastic experience and I was able to swap and upgrade parts on my bike "myself"--with Cory's support. I am honored I was able to do this with assistance from Cory. Since then, I have decided that, as long as circumstances allow, I will always take my bikes to their shop for servicing. I highly recommend both the course and their shop to anyone. You will not regret it.

The shop is a classic tinkering workshop -- some will find it cluttered and disorganized. But if…read moreyou can look past the tidiness (and language barrier for which I will elaborate later), you will find a dedicated owner (Sam) who is an avid moto enthusiast and knowledgeable cycling repairman. After weeks of non-response from the original maker of Volcon's Brat, Sam stepped in to replace my hub motor, replace both my tires, and identified a safety issue with my rear brakes for which he replaced on the spot. The repair time was 2 days and service cost was well within reasons after vetting other local shops in the Irvine/Lake Forest area. For those who are frustrated about his limited English, we are truly better with immigrants doing it the right way -- do an honest trade and contribute to our economy. One simply needs to write your issues, questions, or repair concerns on Google Translate, pass it along, and not overlook this decent bike shop. Real solutions provider, excellent value, and centrally located in Orange County near the 5 freeway.

Owner is very skilled and affordable. He worked on my sons bike even tho he bought it elsewhere…read more Under &100 for a brake piston repair. Sometimes uses his translator, but today's tech solves that quickly. Don't let the mild mess scare you away, this guy is very good.

"We make people happy."…read more They sure do! I walked in last week as a first time customer and they were friendly and welcoming like I was a regular. Don in particular was quick to address my questions and needs, as well as very thorough in assessing the issues related to both my bikes. And prices for repairs and accessories were VERY reasonable. Will gladly return to Jax in the future!

Wow. 1) I'm aware the bike I originally ordered wasn't in…read morestock - I had no problem with that. That's why I called about one that WAS in stock which was subsequently sold. I don't expect anyone to make miracles happen, if a bike isn't stock there's nothing anyone can do. My problem was that they sold the bike I was on the way to pick up AND then told me they had another one, made me wait an hour for it, only to discover it was the wrong bike. 2) Either the staff is lying through their teeth or the owner is but no one sent any email. I've double checked my inbox/junk etc. and ABSOLUTELY nothing was offered to "make it right" other than a shrug from the manager. By all means, let me know what free accessories I was offered so I can return the stuff I bought full price at the Laguna Niguel location. I can come pick it up anytime

Manager and staff were very knowledgeable, went out of their to make sure I was happy and well…read moretaken care of. The hitch they installed was very complicated and they did it very well. You can tell this location is top notch because they are super busy. Very professional. I highly recommend.

Requested simple quote of Yakima towers to accommodate and auto change. Already have Jet Bars and…read moreBike holders. Received a quote including items not requested. Was the rep listening or following a sales script. Admit a peeve re sales who don't listen.

Service is great. Felt taken care of, both the road and mountain bike are ready for a good ride…read more Great value

Riding up Irvine I noticed something off about my rb thankfully it happened close to my favorite…read morebike shop. I went in and was greeted by the awesome Rock N Road crew! Nick was very helpful, professional and friendly!! He took care of the issue in no time! Thank you Rock N Road! See you on your Sunday rides!!