Great service and very fast. Will definitely be going back to get my bike serviced. They updated me by txt message every chance they got and the fees were reasonable compared to a few places I called. read more

I recently visited this bike shop and had an outstanding experience from start to finish. The level of customer service was truly exceptional--everyone I interacted with was friendly, knowledgeable, and genuinely eager to help especially Don.  He took the time to answer all my questions without rushing me, made thoughtful recommendations about my handle bars. I was a little sketch on cutting them down 20 mm but it was a perfect fit for me he ensured I felt confident in my choices. It's clear that they care not just about making a sale, but about building relationships and making sure customers leave satisfied. The overall atmosphere was welcoming and professional, and the staff went above and beyond to provide top-notch service. It's not often you come across a place that delivers this level of attention and care. I would highly recommend this shop to anyone looking for quality bikes and, more importantly, an amazing customer experience. I also want to throw a shout out to I believe it was Nathan who helped me with the finance aspect of my purchase that also was a smooth and effortless experience. read more

The Path Bike Shop - Orbea Wild M10 - Bikes Near Me - Tustin, California

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Hi, Kim and Todd, were amazing and easy to talk to and allow me to enlighten them on the recent trail work I have completed and it been a part of. My situation was quickly handled by the Craftsman behind the scenes. WOW that many bikes are idle in OC! What's going on? I received a discount and I am very happy with the cleanliness and downhill mountain bike oriented shop they run. read more

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This is the first bike shop that I've been to that charges customers for processing warranty claims (if you didn't purchase the bike from their shop). Customers should know before going. They are an authorized dealer for quite a few bike manufacturers, but find another shop if you didn't buy from them. It's bad enough that I have to be without a bike for manufacture defect, but I get charged an additional $60?! read more

I started shopping for a new EMTB several months ago and visited a number of bike shops plus I conducted extensive on-line research. I prefer a brands with real dealers and ideally someone local. The Path's Kim recommended an Orbea Wild based on my preferences. A few weeks later Orbea had a demo day @ The Path and thus I got to ride two different Orbeas on local trails, plus I rented the latest Specialized Levo 4, borrowed a YT, and a different Specialized plus a parking lot ride of an Amflow PL. In the end I chose the Orbea Wild Team based on the quality of suspension parts, overall bike balance and light feel plus the great discount that The Path offered. I ordered the bike through Kim and it arrived 5 weeks later as promised. Based on a couple of rides I've found my new bike to be just excellent. The shop assembled & tuned the bike for my weight and helped with app setup and feature discussions. They cut down some upgrade higher rise carbon bars, installed them, and setup the tires to be tubeless as part of the free setup. I've been in there 6 or more times in the purchase process and everyone has been first rate as well as they communicated very well via texts(ETA and price on specific builds). At The Path I dealt with 4-6 different people that all seemed Interested and patient and helpful in genuinely positive ways. Good people form a great foundation for a business and, thus The Path earned my business. Highly recommended! read more

I came in to see if they would price match a bike rack I found on Jensen's website. I was considering making the drive to Corona to save nearly $300. From the moment I walked in, I was greeted kindly and professionally. This was my second visit and the same great service made me feel very welcomed. The staff quickly honored the price match without hesitation, which left me feeling appreciated and valued. After this experience, I am seriously considering bringing my bike here for service instead of REI. The team treats you with respect and makes you feel like part of the family. If you are looking for a great place for bike service or any bike needs, I recommend The Path Bike Shop in Tustin. read more

Was recommended to this store and called about a product. Got a snarky answer over the phone from Jeff. Unfortunately will visit another store. read more

One of the best local bike shops here in Orange County that focuses on mountain bikes. Lots of big brand names including Giant, Pivot, Scott, and Orbea to name a few. They also have an excellent selection of components, gear, and a great crew of mechanics for all your wrenching needs. Also be sure to check out their section of brand new discounted take-off parts. Never know what you might find at a great deal read more

A great place to go for bike repair. They were able to fix my tire and did an incredible job. Super helpful people that gave me advice about bike maintenance. read more

Awesome shop to come by for the big event on a weekend. Clean place with all the essentials on biking from nutrition to other gear. Clean restrooms here too. Wish the pricing can be little less on most things. But great staff overall and vibe. read more

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The best experience ever! I felt like I was a sibling of Don and Kim's:) They were so friendly and truly cared about ever last detail of the bike before I left. And what a beautiful shop! Even the bathroom was 5 star!!! lol!!!! read more

First I would like to state that the complexity of a bicycle isn't nearly as comlex as you people would like it to be. I go in with a brand new hydraulic caliper and handle. I ask him to shorten it to 3ft. Simple request. He asked if I will do the rest, I say yes...(hes all huffy puffy I offer to come back in 20) he said no just wait. I wait 10 minutes. Then he says hes ready. He says of he cuts the line fluid is going to spill all over. Well no F&*#^$ Sh#^ why do you think I brought it to you to be done???? THen he says oh no you have to go to the other store for that. LOL, sure pal. How about another store. Little do these people know the impact this will have on their business. A few days prior was similar experience, but not worth my time to continue typing this review. read more

Super friendly and great information on any bike. Definitely worth the drive from Temecula ! read more

Great service Great people and amazing products That stand behind all they sell! That's awesome either way a mechanical product as finicky as bikes can sometimes be Good work team!! read more

We are regular customers here and give it 5 stars. The staff is so awesome- Jeff always helps and offers great advice to new riders. We totally trust them with our bike builds. They are so courteous and knowledgeable. They offer products a biker needs at reasonable prices. They know the local trails and always offer advice. read more

One of the two best bike shops in Orange County. Large selection of all brands. Something for everyone. Pro rider to the newbie. Staff is friendly and they don't take themselves too seriously. I am a bit disappointed in Yelp however. When you type in "bike shop near me", this place doesn't pop up. Only the trek dealer close by. I have to zoom in to the city of tustin before it comes up. Follow the money. I guess the other guys are paying for SEO ranking although they are not as reputable or as well equipped. In conclusion, I drive by 4 other high end bike shops to go to this place. Nuff said. read more

Purchased a bike from this place and the ad said FREE KONA WAH WAH PEDALS (Just ask). Needless to say I didn't receive free pedals even after asking 3 times in the form of email and text. The bike also had several paint chips and a few scratches. I was only told about 1 paint chip and they refunded $$ for that one. It was also missing a tool storage bag that fit into the downtube. UPDATED Someone from the shop reached out to me and informed me that the missing items were on the way. They also made an offer to compensate me for the chips and scratches. Since they already reimbursed me for 1 paint chip I'll live with the rest. Thank you for responding! read more

I was really impressed on how good they were on helping me with my kids bike. I brought a wheel in and within 10 minutes the guy completely fixed it sent me on my way. It was really inexpensive and they were easy to work with. read more

As some of you may be aware, during this time, the bike industry is selling an unprecedented amount of bikes and gear. Given this situation and the headaches that (I'm sure) come with the demand, I wasnt expecting the greatest customer service.... But woah was I wrong. I would like to personally thank Tori for being very professional, knowledgeable and helpful. I called in right when they opened to see if they had what I wanted and she told me they did. I wasn't able to get down to their shop until later in the afternoon, but when I did, Tori had my item waiting for me behind the counter (which she had personally grabbed from stock - heavy item) and remembered our conversation. This was impressive enough, but the next afternoon when I was installing my purchase (bike rack) on my car, I came across an installation concern and I called the shop for assistance. Tori politely listened to me voice concern and walked me through what to do. She answered my questions and gave me some relief. Tori as well as the other staff members who I interacted with over the phone were very professional and polite. I would like to thank the entire staff and ownership for not only their professionalism but cheerful demeanor. Dealing with the demand, countless calls (I'm sure) and foot traffic they are receiving... Kudos to a job well done! A+ read more

This place used to be great with knowledgeable and helpful staff, but recently it's gotten worse. My friend bought a new bike from there a few weeks ago, based on my recommendation of how great this shop was. Turns out it had a defective derailleur. They kept trying to push the blame on him, asking if he crashed and what not. It's obvious no one crashed; since there are no scratches or anything on the bike/derailleur. AND the guy working there said that SRAM SX derailleurs have bad QA. So anyways, no components are in stock, and the shop wants him to call in periodically to check on status, since they're so busy. So he's stuck riding a broken bike. He found another derailleur for sale online, and brought it in to get installed. They installed the new RD, and you'd think they would just reimburse him the cost of RD out of good will (since he did just drop a couple grand on a bike), but they said when they get it in stock he'll just have to pick it up. Considering how many times he drove out to the shop, they finally brought out the expert, Mike to look at his bike. He checked the derailleur hanger and upgraded the shifter to an NX for free. He also installed new cable housings. This is kind of the service I used to see before. Sad that it took 4 trips to the shop to get it. Another example; I needed a new chain for my bike. I went to the shop and told the guy I needed a chain, and he just whipped out some Shimano chain. I told him I had a SRAM drivetrain, and then he finally got the right chains out. Like, that should be an obvious question, how many speeds and what brand? Eventually another gentleman with a big beard helped me out. I think he's a veteran staff member, because he was much more knowledgeable about the product and the shop. The whole point of going to a local bike shop is to get some expert service, so this a bit disappointing. read more

Ethan Brady is the best there. Have always taken my YT to him with any issues Im having.

Simply humbled by the highest level of service at the Path Bike shop. I went in for a derailleur adjustment on Giant Escape 3. In and out in 3 minutes with the job completed to perfection. Thank you! read more

What a cool shop! Expert advice and lots of parts in stock. Everyone was willing to help out. Bought all the parts for my first MTB build and the bike turned out way better than expected, and under budget. read more

Good vibes started as soon as I walked in...very knowledgeable associates...it was an excellent customer experience! Highly recommend this spot! read more

The Path Bike Shop - Tubeless Rim Tape and Valve stems. - Bikes Near Me - Tustin, California

We took in 3 bikes that have been sitting for over 5 years. Tires were flat and bikes needed a checkup. Staff is very competent and friendly. They could have told me I needed new tires but they are honest and said they just needed air and had minimal cracking on the outside. Their pricing is extremely fair and bikes were ready on the day promised. read more

The Path/Tustin consists of consummate professionals, who diligently puts forth the effort of delivering excellent customer service. In the past, I have worked with Kim and most recently with Jeff. Both of them are just simply amazing to work with. I so appreciate them sharing their knowledge and obvious passion relative to MTBs. It's like taking a college course, tuition-free. Much mahalos! read more

I went in to check out a gravel bike that no one but The Path Bike Shop had available online. When I got there, the bike wasn't put together yet nor on the showroom floor. All good because inventory has been crazy. Anyhow, they said that it would be put together in a few days so I left a deposit to secure it. Surprisingly, I got a call the next day saying it was good to go!! The build was solid, they recommended and installed pedals, I totally love btw, and I was off. In truth, I tuned both front and rear derailleurs to my liking, lowered my seat and raise my handlebars. All of which they would of done, but I like to take ownership by tweaking things myself. This was my first purchase here. All were super easy to work with and I wish they were closer to me!! Lastly, I must say, they skew more mountain bike, but solid shop front to back!!! read more

The Path Bike Shop - Gravel bike I picked up. - Bikes Near Me - Tustin, California

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My go to place all the time with regards to everything about bikes. They know what they're doing and really taking care of you from buying, to service all up to warranty. You know your bike is in good hands when they're taking care of it. SERVICE is exemplary . Keep it up guys. You guys Rock read more

I purchased an electric mountain bike there and upgraded some stuff there as well on the bike. Had some warranty work done there as well as servicing the bike there prices a little steep. Over all they did me wrong with some issues on the bike after servicing the bike and spending almost $700 plus. They left the calipers loose and didn't fix dropper seat. They misdiagnosed it and still wanted to charge me more to repair the dropper seat they diagnosed. The dropper seat still does not function as it should. Don't take your bike to be serviced there .. read more

The Path is a great local place to get your MTB gear. I'm not a fan of the bikes that they sell but their service is great and I recently bought a new helmet, new gloves and also a new bike pump. The parking is tight and the place is always busy so it's never a quick in and out but this place is legit. read more

Came in to rent a bike for my son so we could ride Santiago Oaks. The staff was super friendly and helpful. They made a couple suggestions and we got him going. Bike was adjust in less the 10mins. As we waited I noticed they had a scale outside and I asked to weigh my Niner RDO RIP 9. Mike one of the staff was really helpful and we started talking how to bring this fat boy 33.5lbs down. Was really nice just talking bikes without any pushing sales or trying to ask questions and fill like the staff is to busy. I'm not going to mention there name. But if you want legit bike shop that really seems to love bikes hit these guys up! read more

The Path Bike Shop - Santa Cruz Tallboy Large, riding Santiago Oaks. About 15 mins from The Path. The Niner RDO RIP 9 is my baby. Not sure they sale Niner. - Bikes Near Me - Tustin, California

So I built up a Hard Tail Pinarello XC and was so stoked to get it dirty when I had this brilliant idea to download an "App" for my Shimano XT Di2. Welp, after fiddling around with the app I noticed my Di2 was in purgatory and wouldn't respond at all. Help?... Called the Path and Mike Card gave me guidance and insurance on how he's the Di2 man. I brought my bike in and shazam he "Dialed" it and I was out getting dirt on my new bike and my fillings rattled on this hard tail. The entire staff at the Path Bike Shop is kind, knowledgeable and down to earth. Ya'll have earned my business and I'll be returning in the future for any purchases/maintenance. Thanks again Mike. read more

The Path Bike Shop - new addition - Bikes Near Me - Tustin, California

I've used this shop for years. As a coach of a local high school team, we are sponsored by a competitive shop and get a healthy discount there, but... when I need my bike serviced I go to the path. Sure...they are scheduled way out for service but they got my bike back to me in time for the first team ride. That's the kind of stuff I don't forget. Kudos to Zach And Jesse for staying late and setting me up. What bike shop has staff stay late to get coaches out on a team ride (answer: The Path) Much appreciated. I'll keep coming back. read more

Awesome bike people! Had issues with my front hydraulic break pads and they helped me with a quick fix and gave me a break pad wedge all for free! This is where I'm going for all my bike's needs from now on. read more

I live next to this shop and I do not recommend going there for anything. I came in frequently when I was looking to buy a MTB. The sales people were very upfront about the lack of 'entry level budget' bikes they had in stock. Once you tell them your budget is below $3k, they stop helping you out. They had a wide selection of high end bikes that ranged from $5-10k. The racist vibe probably is a result of them profiling how much $$ you are willing to spend buying a new bike. Once I bought a bike within my budget (awesome build btw!) from a direct-to-consumer manufacturer, I came in here looking for services to be done. I was quoted a price and a turnaround time. When I came back to drop off the bike for the quoted service, I interfaced with a different tech who refused to perform the service on my bike without me purchasing new 'tubeless-ready' tires at $75 each. This experience should give you an idea of the kind of shop this is. Your experience will vary depending on which worker you interface with. I came in a few more times looking for components and accessories to do my own bike work. They were out of almost everything I was looking for, and the things they had in stock were marked up compared to Amazon or other online retailers. My advice: Call ahead. read more

Been here for bike servicing a couple of times. Great group of people. They take the time to explain what does and doesn't need to be done on your bike, and why. Very good selection of bikes and accessories. If you live in the Tustin/Orange/Irvine area you should definitely make Path your LBS! read more

Happy I have them! A "real" bicycle shop with personality, experience, understanding and offering amazing customer service! Jeff M was amazing to deal with as well as all the other staff. They listen to your needs and offer answers with a welcoming approach. We bought from them before, last bike was a present, not in stock at Path but I found it elsewhere... Quickly learned there is a big difference between same brand retailers including set-up quality, service and customer attention. Sometimes you have to experience others to realize what you have. THANK YOU to the team at The Path! read more

So I purchased my wife's bike from The Path and have had some work and upgrades done to my bike. Working with them has been good for the bikes and it has been good for me too. I've learned a bunch chatting with the staff and feel like I have a stronger connection to the community. The Path is not just a bike shop. They're ambassadors for mountain biking and a solid part of the community. They cover the basics of good and timely service, friendly staff, and accurate information. And they take that further by being a resource to the community by getting involved in trail maintenance, running shop rides, hosting expansive demo events, etc. Their motto is "Love the bike you ride." And that manifests in their willingness to work with whatever you got and to help you get it to where you want it. It's telling that they have a workstand right inside the front door, and Brandon will get your bike up and assessed within minutes. They're not gonna cool-guy you if you come in with a less than modern bike. I also appreciate that it's a rider owned operation. And Tani isn't just a rider but a ripper! It's important to note that there are knowledgeable women working there. Kim helped my wife pick out the right bike. Other shops would default to suggesting something more XC...something easier to pedal, but Kim wasn't afraid to get my wife on something more aggressive...something that actually matched my wife's riding style and aspirations. My wife loves her bike! Hope this review helps you out! read more

The Path Bike Shop - Riding a demo from The Path. - Bikes Near Me - Tustin, California

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We are in a Pandemic. A crazy uncharted world that NONE of us have encountered in our lifetime. Not to mention capitalism and racism. Many of us are trying to cope with this time in history, many unemployed and filled with anxiety of the unknown future of our lives... So what do we do to cope? We HOP on bikes for the exercise and oft escape from our realities. We ride to relive our childhood memories, we ride to try a new sport and to chase new passions... I have been to a DOZEN bike shops in the OC the past month and have been treated with the same shitty service but have come to realize the DEMAND FOR BIKES HAS NEVER BEEN GREATER IN OUR LIFETIME. The unparalleled STRESS that bike shops are under from repairs, to sales, to logistically coordinating the demands are unimaginable. I have felt less than in many recent experiences, shop workers do not make a ton of money yet they are EXPECTED to cater to our flat tire and kickstand demands in all sorts... BUT PATH is where it stops!! I was apprehensive as others about stepping into a "PRIVILEGED" bike shop but to my surprise was greeted with open arms and good vibrations. Even though their showroom was closed to the public, Tony and the team brought out about 6 bikes or so and invested a good hour with me to educate me on bikes and really to talk about life. Not only that they let me demo one of their full suspension bikes for a day and it ultimately changed my entire mood... Seriously this place is down to earth, knowledgeable and carry some of the most visually appealing bikes I have ever seen... Just remember we are all going through this life together and are all human. If you are still reading this it means you have an enjoyment for bikes and a passion for people just as much as Path does. These are good people and are offering a great service to our community when others have closed their doors. Keep up the great work guys. Kickstands up! read more

This is by far the best bike shop in town. I had contacted the shop online because they carried a bike that I was interested in but wanted more information. I was immediately contacted by Tyler and he informed me of a deal on the bike and recommended that I come in to answer any questions I had. This was my first E-Mtb purchase and Tyler was extremely helpful in answering all my questions in detail, making recommendations and also getting me sized properly. He ordered my bike and within 2 weeks I was able to pick it up and Tyler spent well over an hour setting the bike up for my specific needs as well as making recommendations for additional parts and supplies. This was by far one of my greatest and most comfortable experiences with a larger purchase where I was being guided towards the right product rather than a typical sales pitch trying to close a deal. In addition, there were others within the shop (I believe his name was possibly Alan) who also helped provide tips and recommendations during my setup. If you're looking for any type of bike I highly recommend reaching out to Tyler at The Path Bike Shop!!! They have a huge selection of bikes and products. read more