First of all, they didn't get angry or impatient when my doggy peed and pooped on the floor. KIM,…read morewho did both of my dogs, did an excellent job. My little short dog who collects things on his tummy when he goes out for a walk, was perfectly shaved when I picked him up. I like that the prices are reasonable. They have a lot of add-ons, which makes sense to me because I like to take my dog frequently so they're not stinky but they don't always need their nails trimmed or special shampoo. When you have two dogs it's nice to be able to get things a la cart.

I shop at Pet Smart on I-20 because the store is always clean and the salespeople are friendly and…read morehelpful. Today, Harry was extemely helpful. He assisted me in doing an on-line order. Harry was so patient and kind. He also helped me save money, which always makes a customer happy. In addition, he took time to show me how to use my app and to look for sales. Harry is a great representative for PetSmart. I will certainly be back!

Joey is extra patient with my anxious pup, Gretta. She often leaves a puddle due to nerves, but…read moretoday everyone in there cheered because she didn't pee. Haha. One other groomer there today even came to her with a big towel due to her reputation. But they never make me feel bad about it, so thankful.

Terrible customer service when buying crickets they think it's OK not to give you the right amount…read morefor your money or to put calcium when you ask, when I got offered, vital care they said since I'm here a lot more than I should be. I still bought it then they continue. To give bad customer service by not adding my vital premier rewards every time I come and purchase something I wouldn't call it racist maybe just patterns from their lives but very judgmental team from the way people look instead of just asking the right questions. I have autism. I had the right size tank and everything, but since the worker was so sure that I didn't know anything and I couldn't take the pet the day of is the third time she asked me if I had the right tank size I get facial triggers Maybe she thought I was lying. Then I get giggled At so I went to the one in Mayfield they had everything an said my tank was perfectly fine an kept asking what store after I told them my trouble they said really an asked again an said really said sorry that's not cool an gave me 5 bucks in rewards on the shelf no dead animals. They already had crickets backed up. You could literally see that there were a lot of crickets. You can tell that there's 50 in there they're not 30. They were on top of their game. The reason I make this review is because the Petco that I originally went to is 1 mile away I have to drive 7 miles. Because of poor customer service and bad upkeep of the store. but I canceled my vital membership not because of y'all's new update point system technical difficulties but because of that store don't really think it does anything moneywise but I just need to let y'all know is in terrible shape I'm gonna get the same membership at the other store. When difficulties get fixed, it's been going on for 3 1/2 months thank you petco I hope yall do something about this I've been a member since I was 10 i use the same account since petco pls fix this store it's too close to shut down i will post pictures soon when I go back up there because paying 20 dollars for only 100 crickets like where my 5or 6 bucks I have a lawnscape business an they will still say sir it's only 5 ??? the moral then saying my vital account gave me back to five bucks anyways me thinking they gave me an extra five reward, but it was the points that I just paid for you like to play dumb at the store like aren't we all the adults here? I think the employe is Aron not to sure that likes to give the wrong amount of cricket an two others I don't know the names there new but like don't get a job your gonna be lazy in thank you

Love this place! I have a handsome pit bull terrier mix, and I'm always looking for new chews for…read morehim to keep him entertain. The staff are very friendly and helpful! Every time I go in there, they always ready to help me. I love how they have a huge selection of Natural and Organic items! Recently, I purchased my doggie a himalayan yak dog chew, and was afraid my dog wouldn't like it. However, they assured me that if my doggie doesn't like it, then I can return the product even after he chewed it! I purchased with confident, and my doggie LOVES it. Took him a few days to finish it. Love their policy and the high quality selection of pet chews and treats!

For those of us in the cat market, the reality of this place is extremely disappointing. We went…read morein looking of a specific cat toy that we'd seen at another far north Dallas location, not wanting to make a 3 hour round trip we opted to look locally. The cat selection at this Hollywood feed is EXTREMELY limited. It's turning into a dog store with a small penance of cat items. Dog toys, dog treats, and dog food abound on multiple shelves throughout the entire store, tho the cat items are limited to an end cap. Very disappointing. The cat area that they had was also very empty, with half the area empty and missing items. That being said, the staff was super friendly and helpful, as helpful as they can be finding an item that doesn't exist in the store. They were happy to oblige my wife's many questions, of course the staff was elated to see a rare Scottish Kilt/Persian kitten in the store. They took pictures and such, it was actually a pleasant interaction.

I like shopping at this store. It's a smaller store with a good selection of pretty much…read moreeverything: animals/pets, supplies, food, treats, toys etc. My only complaint is when I tried to return an item that I had just purchased days earlier. I paid cash, but had misplaced/lost my receipt at home. The employees refused to refund or give store credit for the unused, unopened (non food) item, even though their website clearly states they accept returns without a receipt for an in-store credit. I even called another of their stores far from me to verify their policy, which I was told I was correct. My store still refused to accept the return. Unacceptable.

This is my local pet store and it has a good variety of food/treats/toys/etc. I'm a cat person for…read morereference. They also have reward systems so you get discounts the more you shop there.

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more

The birthday cupcake and some treats are a must for my dog's birthday. He loves them! I love how…read morefriendly and helpful the staff is.

I like this place. It's limited and prices are a little higher than other stores but the service is…read moretop tier and they have some stuff the other stores don't offer.

Good variety of dog treats, lots of single ingredient dog treats like beef ears and esophagusread more