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    The Upper Paw

    4.9 (67 reviews)
    Closed 10:00 am - 8:00 pm

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    Remy V.

    My husky puppy turns 1 tomorrow! We had to get some treats for his big day! Unfortunately they were out of stock of the birthday cakes which really was a bummer because that's the whole reason we came. But we ended up getting another treat that said happy birthday on it. We also let him smell the bones and choose one he liked the most. No one else was here so we had the full attention of the one employee that worked there. I didn't catch her name but she was very helpful! We will be back

    Doggy Birthday Cake!

    We love Upper Paw! Always come here for our dog food and treats (best quality around) but recently found their dog birthday cakes just in time for the boys. Cathy is the absolute best and truly cares, you won't find anyone better. We can't say enough good things about Upper Paw!!

    Taco Thursday
    Karolyn A.

    Stumbled into this place while visiting Deep Ellum with my sister. I thought it would be fun to buy her dog a special treat (aunt points and all that). I was surprised when we made our way through the store to find they had a substantial selection of cat toys and treats as well... perfect as a peace offering once we got home to relieve our cat-sitting friend! As a bonus, they carry a great selection of goodies from small businesses! The owner told me people only offer up reviews if there's something they didn't like, so I said I'd write one regardless... happy to say, it's a good one!

    Harness and collar from Upper Paw.
    Luis R.

    The best experience! My boy was extremely happy while he was there. I truly appreciate a place like this!

    The exterior of Upper Paw
    Marian Q.

    Stumbled upon the Upper Paw after lunch at Pecan Lodge. They had everything you could think of for your pups at really great prices. Our dogs weren't with us that day, but I'm sure that they would have loved it. I would definitely recommend checking this place out, you and your pups will love it!

    The treat bar and shop entry!
    Heather M.

    This is one of my favorite pet shops I've ever been to! We got to meet one of the owners when we stopped in over Memorial Day weekend and she was extremely friendly and helpful. It was clear that she knew a lot about all of the products she stocked and was able to make great recommendations. I love supporting local businesses and spoiling my dog, but usually prices are very high in these type of stores - however, I definitely thought all of the prices were extremely reasonable for this business! They had a great selection of cat treats, toys, accessories, and food as well! I waited a couple of days to write the review so that I could use all the items I got, and the leashes she helped me pick out have been wonderful, the treats were yummy (or at least thats what I gathered from all the tail wagging) and didn't upset my dogs' stomaches, and the toys are great quality (since they are still in one piece after 48 hours with my dogs). Overall, I would say if I was a local, this would be my main shop since the owner was kind & knowledgeable and the prices are fair!

    Hendrix's new hair bow from Upper Paw
    Danielle S.

    Finally had a chance to go into this store, and is my new store. I used to have to go between Green Pet and the Pet Supermarket to get what we needed and order toys in Amazon because they are ridiculously priced everywhere else. Upper Paw actually carries all the different pet food brands we use and the toys are not overpriced. They had cute hand made dog cookies, lots of treats. I cannot say enough good things. The store was clean and the lady working was so nice. She let us try some traction socks on our dog before buying them. We got a giant bag of dental treats (wheat free!), an adorable handmade hair bow, three cute handmade cookies, three new toys, traction socks, and a new hair brush for $80. I had to stop looking because they just had too much stuff I loved. I can't wait to go back and I will be telling people about this store.

    They sell cute little things such as this Dallas Stars bandana! Have to represent our boys!
    Ariel E.

    I love bringing my dog here! The staff is very friendly and accommodating. They have a lot of cool treats, and are able to make both my dog and cats very happy with their selection. If you're looking for something they don't have, they'll even order it for you if they can. Whether you're a local or just visiting, make sure to stop in!

    Calli F.

    This place looks really small from the outside, but it is actually pretty big! It had a lot of cute things for dogs and cats (toys, cookies, leashes, bows/bow ties). They had a refrigerated food section, cards, a Dallas sports team section, a brain stimulating toy section, and even a stroller/carrier section. Lots of good stuff in there. I had to get out before I spent too much money!

    Birthday Treats!

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    11 months ago

    Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!

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    11 months ago

    The birthday cupcake and some treats are a must for my dog's birthday. He loves them! I love how friendly and helpful the staff is.

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    7 months ago

    Best dog food supplier I'll never switch up! Thanks for always having good prices. 10/10 outstanding

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    6 years ago

    Love Upper Paw! Great customer service and the owner is super friendly!

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    7 years ago

    Great selection and quality, and awesome staff and location. Come here for hard to find dog food and fun toys/dog outfits

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    8 years ago

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    4 years ago

    They have a great selection and always have our dog food in stock, which is hard to find. Nice and knowledgeable staff too.

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    12 years ago

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    5 years ago

    A very nice small business with knowledgeable owners. Great selection of toys and higher quality food.

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    Page 1 of 2

    Ask the Community - The Upper Paw

    Review Highlights - The Upper Paw

    The Upper Paw is conveniently located in the Deep Ellum neighborhood on Commerce between Crowdus and Malcom X streets.

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    Hollywood Feed

    Hollywood Feed

    4.3
    (48 reviews)

    Service should get 7 stars. We're from out of town and stopped to get our puppy a toy before coming…read morehome. The resident toy expert asked us if we were looking for anything in particular. Another employee quipped with a big smile, "I overheard them saying they need the biggest dog toy in Texas." We laughed and said that's what we'd promised before we left. The attention to detail there was fantastic. We found a home decor sign up on top of a large display that was perfect for our Bassett. "I (heart) Wigglebutts" and it was the only one left in a hard to reach place. They said "no problem" and had it down quickly. To finish off our shopping experience, the cashier was chatting with us and and we said we were heading to dinner about 20 minutes away for Tex Mex we'd heard about online. She gave us a Tex-Mex restaurant recommendation down the street. We're sitting here eating better food than we'd hoped to find. We're from IN/KY area and there's nothing like this around us. Thanks!!!!

    I would like to share my disappointment in this store location today where my family & I have…read moreshopped for over 5yrs. I was racially profiled, lied on, police were called on me, I was harassed by other customers & called names, secret conversations with other store clerks who plotted against me I had no idea. I was an unexpecting customer shopping and did not deserve the treatment I got today. All for using a coupon they provided in store. I did my shopping as regular but upon checkout I was confronted by the new store manager (who already had an attitude an discussed what she would be doing before I even got to checkout) she tells me she will only allow 1 coupon a day for wet dog food. The back of the coupon clearly says 1 per transaction. She goes on to say that it was noted on my account once before that I was told this but she didn't know who told me or when this happened. I told her that I had never heard of using one coupon a day. She says that she also talked with the store associate prior to me checking out who said he also told me about using only 1 coupon (didn't say when). I said wow so why are you and staff having a conversation about me as I simply shopped what caused this level of concern? She explained she watched me as I shopped then had a Convo with other staff (profiling me).I expressed that I did not appreciate negative notations in the system about me nor the unwarranted secret conversation. Another customer comes up yelling at me telling me I should be ashamed of myself, the staff just work here, I did not belong there I should leave, calling me a Karen. I told the woman this has absolutely nothing to do with you and she should mind her business. She continued on and on wheeling negative comments and I told her I don't care this does not concern her. So miss new manager calls the POLICE over the coupon. I leave and tell her I will wait for the police in my car, the customer says "what are you trying to push up on me lady" "Are you trying to attack me". I said excuse me I'm leaving the building and waiting for police. So, at this point I have Staff attacking me...random customers attacking me and calling me names. While on the line the manger gives my racial profile, gives the make & model & license plate to my car asking police to come get me. Saying that I was attacking their customers and making them feel uncomfortable (because how dare you speak back & defend yourself) they are Superior to me I guess. I started recording because I was all alone an realized quickly that this had a huge racist undertone, so I needed proof. The manager then starts screaming that I was recording her and following her around to police. She locked me out of the store while I recorded, another race came to the door and she politely greeted him and let him in. I waited for a while and decided to contact corporate because this was beyond disrespectful, unprofessional, harassing, immoral, inhuman and need I say RACIST. I was humiliated and still in disbelief that this happened to me. I will NEVER shop here again after how this new manager (who should not manage anywhere) treated me. I was not valued at all as a customer. I have since took this matter up with corporate and look forward to speaking with the VP and Regional manager. All races should be respected & appreciated when you are giving them your hard-earned money. I believe people forget that it is loyal customers like me that provide the success that any store has an keeps the doors open. Calling the police with false claims is something I will never forget. Shame on you!

    The Upper Paw - petstore - Updated August 2026

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