The customer service was so rude and sassy. I called the ask about a reservation and they spoke to…read moreme like I was an idiot.

I highly recommend Empress Elite Limousine. My wife and I have used them multiple times, and each…read moretime was outstanding. Every driver we had was courteous and professional. The cars are immaculate. Maria was fantastic to work with. Great Company!!!!

I rented a party bus to take a number of folks (18 in all) from our house in Roswell to the wedding…read morevenue in midtown and back because we were going to continue the wedding festivities back at the house after we had to leave the venue. I booked nearly a month in advance and up until the day of the wedding, the company had been responsive and I had received fairly high customer service. The company had charged me in weekly installments and by the day of our event, I had fully paid them. Then on the day of my own wedding, I get a text and then some calls from the driver around 2 pm (the bus was due at out house at 4:30) saying they had to cancel on us because of issues with the bus. I like to think of myself as a reasonable guy and I get that buses can break down. But to find out a few hours beforehand that they have no other options for us, and on my wedding day, was infuriating and super stressful. The company made no other offers, such as a smaller bus and I never received a call or apology from the owner after this fiasco. (We were able to book another bus at the last moment from Action Limousines and they delivered excellent service.) Do not use this company. They do not deserve your business.

I rented a party bus for my boyfriend's birthday and boy was it an EPIC night! The bus driver was…read moreprompt, professional, neat, and patient. They were professional from the planning all the way through to the end. I will definitely continue to do business with them... -a very happy customer

Communication leading up was great. But then the day of we got a call 10 mins before they were…read moresupposed to arrive that there was a problem with the bus and they'd be late and send a different bus. They were almost 30 minutes late so we missed part of our concert. They did end up sending a bigger bus which was nice. Then at the end of the night tried to charge us an extra $180 for going 10 minutes over, even though they were late in the first place. Don't recommend if you need to be somewhere on time! Party bus itself was awesome though.

This was the easiest reservation and booking I have had from experience in the past. Sam was…read moreamazing helping with booking and up-to-date information on how we needed to tweak the reservation. Our driver, Reggie was amazing. I am already looking at future dates for booking. Definitely go with this for booking your fun experience.

Beautiful interior with great amenities! The flat screens added a cool vibe. The variety of apps to…read morechoose from added uniqueness + it was a smooth ride. Would definitely recommend

I want to start by first saying that when it comes to customer interaction and the upfitting…read moreservice that ATL Sprinters provides they have high standards for quality and comport themselves professionally. However if you are a vendor providing a service for them, or working adjacent to them I would excercise caution. I've worked with them on multiple occasions for a period of two months and although we were off to a good start, poor communication and a lack of direction made my work with them increasingly more difficult as time went on. Most corporate clients I have worked with have quidelines that provide collaborators with a quantitative/qualitative metric for acheiving the companies goal, but that has not been the case with ATL Sprinters. Since they are smaller upstart I was willing to continue working with them, but this led to several redundant time consuming revisions to content I delivered. I created prep materials to confirm I was capturing what they wanted, but the owner never reviewed the materials and complained about what was delivered. After explaining that their approach was not sustainable, and submitted an invoice that reflected this. Despite the fact that I was already providing my services below market value they disputed every charge, requested multiple invoice revisions, and ultimately ceased all communication when I declined to provide any further labor without payment. To my knowledge I am the second vendor to work for them in this capacity, and based on my experience I can see why my predecessor may have decided not to continue working for them. My point in writing this is not to discourage other vendors from working with them, (my grievances are my own and may not be applicable to the service you provide) but more as a warning that if you take them on as a client these are potential issues you can face. TLDR - -Charge your full rate and kit rental -Make no informal agreements, get it all in writing. -Invoice them for everything, mileage, office visits, etc. -Be very clear about your role and if a they make a request work that falls even slightly outside of your purview do not oblige.

Rommel was at the airport before I arrived. He touched base with me and put my mind at ease that he…read morewas there and waiting at the luggage carousel. After getting into an incredibly clean and air conditioned SUV, with cold water and every charger imaginable, I sat back and relaxed. His driving was impeccable, and it was truly an enjoyable conversation the entire way to my destination. On my return trip on Mother's Day, I was greeted with two longstem red roses as a Mother's Day gesture. Wow! Rommel was kind, professional, and courteous! It was wonderful not to have to worry about making it to my airport on time, and I felt very safe. It is the number one way to travel if you're going to or need transportation in the greater Atlanta area. Ace limousine is the way to go! I won't travel any other way next time I'm in town! Thank you Rommel for the excellent service! Thanks M.E.

Very Professional service.On time , clean car, good friendly driver! Will continue using this…read morecompany!

I'm happy to see Top Fleet in Atlanta. I have used this service in Chicago several times for…read morebusiness and personal travel. The drivers are always punctual and courteous which is what is most important to me when it comes to choosing a limo service. The traffic is a nightmare at times in Atlanta, so it is nice just to be able to call a service and let them pick me up and I can just sit in back and focus on work instead of wasting my time driving in traffic. I hired Top Fleet over the weekend and as expected the process went very smooth. The driver got me from A to B quickly & was knowledgeable and very polite. Thanks TFI :)

The service was absolutely amazing!! We used this service to take us to and from the airport in May…read moreand we had no issues contacting them to update on our flight! Also they have water bottles too which was much needed after a long flight back! Will definitely recommend and use again!!!

D&A Transportation Services is ALWAYS my go-to for transportation in Atlanta and state-wide. Each…read moredriver has exceptional customer service and is always early which is on-time to me! The booking process is a smooth process, which makes the experience better. D&A's vehicles are pristine and kept clean. I've been driven by Darrell, Craig, Pete, and Lorenzo. They are a great team and D&A is a trust-worthy company. You will Love it!! Thank you Darrell and Angela!

Use this party bus service for my friends birthday. The driver was very knowledgeable of Atlanta so…read morethe ride was smooth and scenic, avoided traffic. The bus AC works perfectly and music system was clear!

I had thee most amazing experience working with this company extremely straight forward no hassle…read moreand a Hell of a good time! Our driver Chuck was so cool and a blast to work with! He got myself and party of 15 to the winery and back to the city safely!! Everyone that I invited can not stop talking about it, I will definitely be booking again!