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    Atlanta Elite Limo

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    Services - Atlanta Elite Limo

    Limos

    Town car service

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    20 days ago

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    Atlanta Car Service

    Atlanta Car Service

    (27 reviews)

    Buckhead

    Updating this based on great customer service over the phone. John reached out to me after reading…read moremy review and explained how much he cares about customer satisfaction. He explained his point of view from that night and even offered to send a different drive next time if we give him a try again. Moreover, since we were not happy with the service in the first place, he gave us a 100% refund! I honestly got the sense that he truly wants his customer to have the best experience and that's why I'll give this service a try again when my Mom is traveling alone. ------------------------------------ I needed pick up service for my elderly mother urgently and trusted the yelp reviews. While she got from point A to B, the service was not at all what we paid $100 for. I had one main request- my mother has a shoulder problem and can't lift luggage, so I needed the driver to go inside the ATL airport and meet her at baggage claim. Dragging luggage is literally why she didn't take a lyft that would have cost ~$45. Setting up the reservation was easy- we left an inquiry late the night before and John called us back first thing in the morning and helped us confirm the reservation. I asked if they have discounts for 55+ and he gave us a $10 discount which made the meet and greet service free. So far so good. Where things went a little downhill was the actual service at the airport. My Mom was greeted by a not very friendly driver who was pretty rude to her. He met her at baggage claim, took her luggage, did not say much and then they walked to the car. On the way back home though he barked at my mother when she asked why he was taking a strange route. Apparently there was traffic and he was trying to avoid it, but there's a properway to communicate that with your customer. It was a stressful and awkward ride where my Mom was too nervous to even call me and chat. When they got to my Mom's house, he didn't even bother parking in a proper spot and taking her luggage a couple yards to the door! He parked in the middle of the street, dropped her luggage off, and drove off. Who does that?! So at the end of the day, we paid $100 for a sullen, rude driver, and my Mom had to pick up her own luggage with an injured shoulder 1 out of 2 times the driver was expected to. Disappointed with the service from a highly-rated establishment on Yelp. We will not be using this service again.

    We used this car service for my wife's retirement trip as something special. Pick up to the…read moreairport was perfect, they sent a black SUV, the driver was on time. Everything exactly as we expected. The return trip was not great. NO BLACK CAR, we got a red ford fiesta. The driver was late. This was a personal car, we barely got our luggage in because of all of the personal items in the trunk. A BAIT AND SWITCH. It was late on Sunday, so we were tired and stuck. When we called the next day to complain, they took a message and never called back. DO NOT USE THIS SERVICE. On top of everything they collect the tip at the time of booking not at the time of service.

    Atlanta Elite Limo - limos - Updated June 2026

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