I really didn't want to do this, but my email to them was ignored for several months. I am a single woman new homeowner and was charged $602 for a toilet pull and charged $585 to locate the pipes. That's $1183 total, before any work was actually done to resolve the clog (because it would involve going under slab). I found out after getting estimates from 5 other local plumbers that they do not charge for line location; that it's seen as standard and part of the job--you don't cut through slab without making sure where the lines are. I'm not sure if the plumber was aware of this but I wrote an email to explain what I found and asked for a credit. I am following up on the email and will leave this here because currently this reflects my sadness and disappointment at what happened. To be fair--Britt responded quickly to the call, and was very good about following up--and he did a reasonable quote for the slab work/replacement portion. However I just couldn't figure out why he would charge me so much for locating the line if that's something other plumbers are not charging extra for, especially such a high amount. As a new homeowner I didn't know and I was overcome with panic so I just paid it. I will update this review if they refund me. read more

Atlanta Star Plumbing works with Mike Hampton Restoration company to commit fraud. The plumbing company told me it was a plumbing issue and to contact their friend Mike to do restoration on my home. Mind you my carpet was wet in a small area. Hampton Restoration comes out and attempts to file a fraudulent claim with my homeowners insurance for $20,000. Turns out I didn't have a plumbing problem. My carpet was wet because I had a hole in my roof. Atlanta plumbing lied because they were in on the fraud attempt. The fraud didn't work. I got my roof fixed and the carpet is now dry. read more

Dispatching is an obstacle that cannot be endured. Their communication skills were so challenging that I asked for the owner to call me with an explanation and/or an apology. It has been three business days of silence. Use at your own peril. Day one -- I waited for Atlanta Star to call back and schedule my appointment Day two -- the first agent called and scheduled my appointment at noon. -- the second agent called 30 minutes later to schedule same service call unaware of the first call. They had given my noon appointment away. She would "fix" that. -- at 12: 30 PM (30 minutes after the noon appt time), no plumber had arrived. I called for an update. They would research it and call me back. -- at 12:44 PM (44 minutes after the noon appt times), someone finally hit the "dispatch" button because a dispatch text appeared on my mobile phone. No one never called me back. -- I waited another 30 minutes before the plumber arrived. What a colossal waste of my time and patience over the course of two business days. Only bright spot was the plumber who did fix the problem and acted professionally. read more

Had them come over twice. First time for a garbage disposal installation, second time for a routine check of our all our bathrooms and toilets. Both times fantastic service. No complaints. Will continue to use them for any plumbing needs we have. Thanks guys ! read more

We have been using Atlanta Star Plumbing exclusively for 4 or 5 years now, at my home and restaurant. Britt is awesome and always extremely professional, friendly and knowledgeable. I recommend Atlanta Star to anyone looking for plumbing!! read more

Shuan has been nothing but amazing since we moved into our home two weeks ago. Our seller cut some corners on some plumbing in our home and we've had two other issues arise where we've been replied to immediately and had Shuan out that same day. Everything has been fixed quickly and efficiently and the source of every issues has been found. So grateful for this company and look forward to continuing to use them for years to come. read more

I have used Britt for many years and was very disappointed this last time I called them for a very simple flush valve replacement for my Kohler toilet. I purchased the part on Amazon for less than $20 because I wanted the part replaced with a Kohler part. After the person they sent was over an hour late for the appointment I called and was told that they knew he was not going to be here on time (a phone call letting me know would have been nice). Once he shows up he tells me within 15 minutes that he has no silicone on his truck (isn't silicone something that plumbers use a lot?) and he has to go to the hardware store to get some. He's gone for almost an hour and tells me when he gets back that he went to the Ace on Roswell Road and it was closed (uh, yeah, has been for about 2 years now) but there is both a Home Depot and a Lowe's within 15 minutes of my house). Once he installs this basic part I'm handed a bill for $423 which, stupid me, I paid. I decided that I would call Britt and let him know that I thought this was overpriced to see if he would work with me on it. He returned my call after I called twice and asked me to send him a pic of the part (excuse me, but don't you know what a flush valve is?) which I think he did just to stall me. Net: he has ignored me even though I've made several attempts to talk to him again. Just sad that they have no issue ruining a relationship with a client who uses them exclusively. What do they think I will tell people that I have recommended them to? I read reviews and so do a lot of folks out there. read more

Quoted my mother a price of $800 to replace her kitchen disposal. What the actual hell???

Expansion tank on my water heater rusted out and blew like a geyser. I called Atlanta Star Plumbing and within 30 minutes, Britt was at my house saving the day. He is kind, professional, and skilled. He advised what needs to be replaced relatively soon but is ok for now, and fixed what was necessary. Quickly! Zero upsell pressure. He built so much trust during this first impression. I will for sure be calling on him soon to do the rest. Thank you to Maria too! When I called, she asked how she could make me smile today. They knocked it outta the park. I am smiling! read more

Britt came today to look at, and then replace, the garbage disposal in our condo. He was able to identify the issue quickly, and returned within a reasonable time to replace it after getting a replacement. During the time he was replacing the disposal, he was pleasant to talk to, without any of the awkwardness I've come to associate with having things fixed in my home. In addition to that, he was very clean both generally and while making the repairs. I've come to expect having to vacuum and mop after having a repair or delivery, but there was no dirt tracked in or mess made! I can't comment on price, as my landlord is paying for the repair, but in terms of service alone, I will definitely be contacting Atlanta Star Plumbing for any future needs. read more

Britt was great! He communicated well regarding my appointment, easily repaired the faucet and answered all of my questions. Britt is thorough and professional. Highly recommend calling them when you need a plumber! read more

Excellent service from appointment making to completion of work. Adrian, Leon and Shaun were friendly, knowledgeable, practice great Covid precautions and did quality work. Showed up on time, checked their work and cleaned up before leaving. read more

Very disappointing experience with Atlanta Star Plumbing. In short, a new garbage disposal and EXACTLY 75 minutes of plumbing work ended up costing me $902. Their price model is "fixed price" by the job, they refer to a book and the book spits out a price based on worst possible scenarios. $558 for a new 1/2 HP Badger disposal and $325 to "reconfigure" the plumbing (which was really just shortening two or three pipes) and a $69 Service Charge. There weren't even any additional parts required, just shortened a few pipes. I would highly recommend looking elsewhere for a plumber, this was a $500 job tops. read more

Britt and his team are great plumbers and I have used them for several jobs. Recently though their pricing seems to be getting out of whack. I had them come out for a slow drain issue and their tech spent roughly 40 minutes total on the job and charged me $400. There were no parts involved. $300 was charged to run an auger which is a glorified snake for a total of 4 minutes and a $99 dollar service charge. Seems very unreasonable. read more

Returned my call promptly to schedule for estimate for Re-pipe of a house, BUT the charge would be $69.00 !!!! Most local company that are competing for such a big project do not even charge to come out, and even if the few do charge it is not more than $39.00 This is a pick season for plumber, so I suggest to all homeowner not to rush in hiring plumber before you find a company who wants your business for long term with reasonable price. read more

Contacted Atlanta Star Plumbing to replace my broken garbage disposal; and I would highly recommend Britt and his team, service was fast, friendly, and ON TIME. If your in the Metro area I'd highly recommend the team at Atlanta Star Plumbing... Great to have a company in the area that understands Customer Service and the importance of continuing training; as during my service there was a apprentice learning high skill sets in a trade while delivering superior customer service... read more

Paid $69.00 to find out NOTHING about my plumbing problem....Britt looked under my counter and then told me it would cost $141 to pull my dishwasher away from the wall and then would cost me additional money to find the leak....that didn't even cover the cost of repairs. I know they've been in business a long time, but I was VERY VERY VERY disappointed. Will not call them again. read more

Ok -Went in for an Interview with these Folks the other day.First of all it was Spring Street or as listed on here as New McEver Rd?I Interviewed at The unmentioned one on Spring street in Marietta.They were listed as under CertiTemp INC.This was Very Misleading and it was never mentioned in the interview process.What was mentioned was the driving motive of the business which was the "UP SALE"! and commissions were set as part of the technicians wages,thus an incentive to push them ,as an Enzyme trivial additive! I asked a question regarding the installation of the immediate/tankless hot water heaters,Whether an associated Electrical company or NEC qualified affiliate inspected or oversaw the installation?I was met with "No you do all that",as a Plumbing technician.........This is not standard practice and is both risky and dangerous for the property owner if electrical connections/taps or dedicated circuits are introduced by NON QUALIFIED PERSONNEL PERIOD! A Plumber is NOT an Electrician! your insurance carrier will agree!BEWARE of these guys! And btw their BBB rating was thrown around as a trophy which actually is not a true nor real exhibition of the business practices of the company that paid for the rating.I wouldn't trust these folks to change out a garden hose! read more

Recently I need to find a new plumber to help out my mother-in-law. I reviewed a list of plumbers with their rating and I called Atlanta Star Plumbing on Saturday, yes Saturday. A gentleman by the name of Britt Pereira answered!!!! He is the owner and what a pleasure to talk with him. I informed him that my mother-in-law lived in a condo and her dishwasher was broken. Stop for a moment and I need to step back. I have purchased a new dishwasher from Home Depot and it was delivered about 150 minutes late and the delivery/installers could not attach the new DW due to the age of our condo. So I had another plumbing company come out to add the connector and the guy wanted hundreds of dollars so we let him go. Home Depot charged us about $100 for installation and removal of the old washer that I got credited after the awesome Mr. Britt Pereira completed his professional work which included adding the new connection and he EVEN installed the new dishwasher and removed the old washer as part of his job. We saved a lot of money and the service was EXCEPTIONALLY and he is a true gentleman! We were so blessed to connect with him and he is our only plumber for my mother-in-law and my family. Thank you Mr. Pereira!!!! read more