We were on vacation when my daughter's glasses were in need of repair…read more We called ahead and were told to come in to have the glasses looked at. They were repaired quickly and at no cost. The team members were all very friendly and helpful.

Friendly staff, great service. Idk what happened with the last reviews but I had a very pleasant…read moreexperience with my visit and contact purchasing.

Had an appt w/ Dr Jill Greene First office girl said NC w/…read moremy insurance Called this AM & was quoted several hundred $ WTH Cancelled appt

I had an appointment for an eye exam with Chad Tisdale, Optometrist. I requested that my eyes not…read morebe dilated due to the fact that I could not drive home (an hour away) safely if my eyes were dilated. I only have vision in one eye and have limited peripheral vision and depth perception. Therefore, driving is already difficult enough without dilation. Upon requesting that my eyes not be dilated, I was told that Chad was a "stickler" about dilation and I would need to be rescheduled. Mind you, I was never told that there was a "dilation requirement" when I scheduled the appointment. After speaking with a supervisor, I was told the same thing. I asked to speak with Chad. From there, things went from bad to worse. Chad walked into the exam room and asked in a rude tone; "What's the problem?" He never said "Hello" nor did he introduce himself. I explained my concerns about driving home safely and he said that I could reschedule and come back when I had someone to drive me. I explained that I had an eye doctor for over 20 years who respected my request to not be dilated due to my safety when driving. Chad replied: "Maybe he is a better doctor than me." Needless to say, the office could have requested my records from my previous eye doctor in CT, but clearly the practice doesn't care about my well being, my vision or my safety. Chad said that he had a solution. He asked me to reschedule and to come back when I had someone to drive me home. While that may have seemed like a viable option to Chad, I am a single woman, new to the area and I don't have anyone to drive me. This doesn't take away the fact that once my eyes are dilated, I won't be able to see clearly for several hours. However, my physical safety was obviously not a concern for Chad. He insisted that he had a "liability" to ensure my eye health. This is untrue. He could have documented that I refused dilation and therefore he is not liable. It's really as simple as that but his ego held sway. To say that Chad was rude and arrogant would be an understatement. His downward communication style spoke of his lack of confidence and his inability to listen to a patient's concerns. His rigidity and abhorrent bed side manner leaves a lot to be desired in a provider who is allegedly a "professional." While I knew that his education and licensure were less than an opthalmologist, I never expected his professional conduct to be so haughty. I definitely would NOT recommend Chad Tisdale or Wilmington Eye for your vision needs. You might get blindsided by an optometrist who refuses to make accommodations for individuals with a visual disability. You would be better off having your dog examine your eyes.

A truly professionally run location…read more At check in, first time at this location they had all the paperwork already prepared and I only needed to sign 3 forms. No mounds of paperwork needed to be filled out. My appointment began on time and the assistant was thorough with their exam. Asking questions as things were progressing and listening to my responses and any questions that I had. The Dr. then saw me and went over everything and I was fitted for contacts and took the time to make sure the ones I received fit properly. At check out again a truly professional experience and the new contacts that were ordered included free shipping to my home so I do not have to return. They are an hour away from my home but I will be back as I know have a new place.

Dr. Sutton is awesome! Down to earth and highly knowledgeable. He has your eye health as number 1…read moreconcern and makes you feel comfortable. Lisa and Andrea are fabulous on fitting and choosing your eyewear, theres no way there is anyone better in the area than those two or this office. Every visit is a good visit!

Angela was amazing We walked right into the center!…read moreWe were greeted And asked if they could help us! Told her exactly what I wanted! Bam! Within less than 5 minutes I had my ocean blue frame picked out with her help. Measuring done. Had my lenses tinted rose & anti fatigue glasses for severe migraines per my eye doctor. I got two pairs one for reading and one progressive pairs. These guys are fabulous. The quality of workmanship is outstanding and they take care of you very well. My experience was as a customer and personal! We were not treated as a number. I will return to them in the future! Thank you to my eye doctor also Dr. Castellano!

walked inside and waited an excruciatingly painful 2 seconds before being approached and offered…read morehelp. they repaired my glasses in no time at all I will be going back again

Just completed my first exam as a new patient at Catino Eye Care and couldn't be more pleased…read more Excellent and friendly staff. On time appointment. Thorough exam with modern equipment. No pressure to purchase lenses/frames through them but more than willing to show what they had on hand and explain options. Dr. Kelly Catino was both very professional and very cordial. I appreciated the time spent explaining the various exams and results. Catino Eye Care will be my vision care provider of choice in the Wilmington/Hampstead/Topsail area.

Very disappointed in this practice. When I made an appointment 10 weeks ago I was told the eye exam…read morewould be fully covered by Medicare. When i got there and the exam was started I was told the exam would not be covered and if I didn't want to pay for it I could just go home. Wow. No caring for their patients. Extremely disappointed in the attitude at this office. So unfair.

Absolutely fantastic experience as always. Extremely helpful staff and absolute experts at making…read moresure my glasses are adjusted to the perfect fit to my face to make sure they are as comfortable as they can be. I always recommend Warby Parker to other glasses wearers as the experience here is always so much better than other optical solutions providers. Excellent work.

Wow. I am so disappointed in the service here and the way they treated us was absolutely…read moredisgusting, I have never been more upset with a business before. The price for a pair of glasses was $145 and we were fine with that until the man gave us the price as $500!!! Ridiculous. The other female workers sat there and stared in the rudest manner. NEVER will you see me enter this company's store again. How unpleasant.

The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!