Outstanding service from Mason... Literally walked in & was done within five minutes. While it was…read morea quiet day at the store, the problem explained which was a total of my being given 3 different boxes over the course of the last 2 days & none working at all. Mason recognized the issue & got me set up with an even better & new device and now I have connectivity, no problems and a lot less cords! Thank you!

Date of visit: May 27, 2026…read more After AT&T screwed the pooch with my internet installation the day after moving across the country to Las Vegas, I pivoted to Cox and overall had a great experience. Mason assisted me, walking through the installation steps and confirming all of the important account information. Really the only negative part of the interaction was his response when I declined his offer of one year of cell phone service through Cox. I had previously showed him my Wisconsin driver's license so it's clear that I was not a local and Cox isn't even in Wisconsin for me to know if they are any good. When I explained that I just moved here and had a lot going on, his response was, "You don't like free?" He didn't pursue it further, but his flippant response was not really what I needed right then and there.

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

Emailed for some help and received an out of office reply…read more On to the next company.

I worked with Mark and the quickness and accuracy to ensure that the migration of all of our phone…read morenumbers and 800 number etc. had zero issues and his hardware tends to be much cleaner and nicer than what we got with Vonage. He also will not raise prices without discussing and just provides a much more personal feel even for a company as large as mine. Great work!

Beyond shady company that's not to be trusted. The owners pretending to be "concerned neighbors" on…read moreRing posts any time someone makes a report about their internet service being down is massively sleazy. They know fully well that personally soliciting your business on the Neighbors app is against Ring's TOS and yet they continue to act as if they're sweet and innocent in all of it. Anybody that has to be a predator to drum up business that way is bad news!

Ok, my internet was down. Went on line to the provider for help. They tried, but no, not fixed…read more So I'm trying to stay positive, but did I mention my internet was down. Now going on a week. So I go down to Modern Utilities. Milan helped me. I actually sincerely thought, this guy knows what he is doing and going to get me a good deal. I walk out with a new modem and "Man, I hope this works." Everything Milan promised worked. Everything! This is my place. They know their sh*t! The whole office are positive, can do folks! They turned my frustration into success. I highly recommend!

I have been working with Ricky at Bel Air internet for the past two weeks. This is not my first…read morerodeo when it comes to internet providers. However I am very happy to say that this is BY FAR the best experience I have ever had. Yup. That's 5 bright red stars up there... for an internet company! Verizon, Time Warner, Comcast, Frontier? All get a huge "boo" in my book. Ricky in particular has been incredible; helping me to set up service and being there through to the end of the set up process to make sure that everything has been taking care of. Seriously, if you are in an area that Bel Air services get it. You would be a silly person to do otherwise.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

High prices and worst cuatomer service !…read more I called them this company is very expensive.

Excellent customer service and excellent speed. Recommend Vegas Wi-Fi for everyone. They have a…read moregreat referral program and their prices are great.

I just had CenturyLink services installed in my Seven Hills/Henderson home and am very, Very happy…read more (I saw all the bad reviews here and felt I owed it to CenturyLink to share my good experience.) Earlier this week, a Century Link rep knocked on my door to pitch me on services. After quizzing him about internet speeds and the cost for internet + a good premium channels package, I invited him in. I ended up signing up for bundled services of 10M of internet + Prism Premium TV (includes tons of digital channels + HBO, Showtime, STARZ, Cinemax, Encore, plus all On Demand) with DVR for two TVs, all for $140/month. (If I hadn't wanted Premium, there were three other packages and all were very nicely priced.) The installation guy made quick work of things today. The whole system is wireless; the guide and remote are easy to use; and the internet is good (14MB -- about the same speed I was from Cox on slow days even though I was *paying* for 25MB). Also, there is no channel-change delay (something that drove me nuts with Cox if I wanted to quickly flip back and forth between two channels). In addition, the CenturyLink DVR boxes let you watch and/or record 4 shows at a time. And with the Prism TV app you can watch TV on any device in your house (laptop, iPad, iPhone, etc.) My monthly Cox bill was $210 and I was only getting HBO and Showtime -- so bottom line, I'm saving $70/month and getting more premium channels and solid internet service. And I got a $100 Am Ex gift card for signing up (the online registration for that was easy). I highly recommend CenturyLink and would advise you to call my very nice sales rep -- who is also the area General Manager -- who is with a company called Provision, an authorized CenturyLink reseller. His name is Bobby Lyman and his direct line/cell is 321-265-2004. (He used to live in Orlando, so that's a Florida area code -- but he lives in Vegas now.) UPDATE ON 4/6/14: I see that some of the negative reviews/complaints are based on (1) installation fee disputes, (2) issues with prices, and prices going up after a year and (3) customer service issues when canceling. It's certainly possible that some sales reps are not as honest as others, but my sales rep Bobby (1) waived all the installation fees, (2) informed me that service rates were promotional for 1 year and would increase by about $20/month in a year (still cheaper than Cox), and (3) gave me his cell number to make sure I get good customer service (which I assume is good for him as a rep of the company). UPDATE ON 4/9/14: Wanted to add a note now that I have had service for four days. The internet is streaming well above 10M most of the time -- averaging 14/15M -- and the TV service has been great including quick download times for On Demand shows. Very happy. UPDATE ON 8/4/14: Because I'm now working from home, I went back to Cox for high speed internet service (50MB) for my business as of July -- but I am happily staying with PrismTV. I love having ALL the premium channels in digital. (Also, when I called Century Link to see whether I could pay for faster internet speeds and was pretty disappointed to find out that I couldn't because it's not available in my area, the service rep took another $20/month off my bill through the end of my contract. All in all, while I feel bad for those who say they have gotten poor customer service from Century Link, I myself have gotten very good service.)

Longtime CL customer. Requested to upgrade service on 6/19, scheduled an appointment for 6/22. CL…read morerescheduled for 6/24 without contacting me to verify I would be available. No technician called or showed up. Rescheduled for 6/27. Opened a chat with a CL rep at the end of the 8am-5pm appointment window. The chat rep seemed as helpful as they could be, limited by information available to him. Their internet service has been good. 4 stars. Their LOCAL customer service, less than one star. The chat rep, 5 stars. Informative, but limited in what he could do. Bottom line is three failed attempts to upgrade my service means I'm looking for a new provider.

Few you would argue that switch data center could withstand a zombie apocalypse onslaught and a…read moreSharknado simultaneously. vigilant does not begin to explain the posture here. I am not allowed to share many details but I will speak to the customer experience shortly. It already feels like you're in a jail cell all day but without the convenience of nearby bathroom facilities. The campus is sprawling. each building goes on forever. bathrooms and water are never near. It's not hard to get trapped in a set of hallways. Luckily there are cameras that are monitored in each area so the guards can get a good laugh at you before they finally send someone to break you free. you'll probably get scolded and or condescending to about your mishap for days to come. Dropping off and receiving equipment is pretty straightforward here. I do appreciate that about them. Orderliness: They provide plenty of storage bins so that you can keep your cage looking nice. If there is any MooP (matter out of place) in your cage you can expect a visit from the "foreign contaminate" robot upon your return from lunch. what? references for Wall-E are dated? c'mon this place is just like that spaceship in that movie, LOL. oh yeah, they're pretty good actually.

Choosing Switch for our CoLo needs was absolutely the right decision. Against the competition,…read morethere really is no comparison. We had researched several other sites near the West coast and hadn't found the right fit based on pricing, time-to-cabinet-access, and ability to deliver services promised. When we visited the Switch facility in Las Vegas, we were blown away. I'll never forget walking by row after row of T-SCIFs, realizing that a considerable portion of the Internet surrounded me at that moment. After signing with Switch, it became apparent to us that their presentation of the facility on that first tour was not "special" in any way; it was an exact replica of how they conduct themselves through their website online, in their Sales team, and behind closed doors. This was greatly reassuring and only affirmed the decision we had made. It's easy to assume, seeing the high-tech, polished, flashy nature of Switch, that this is a premium data center with premium services. And you'd be absolutely right. But it would be wrong to assume their pricing is equally premium. As a growing (but small) cloud-services provider, we weren't interested in paying hundreds of thousands in "minimum fees" each month. So, when we were shown pricing that was not only less than what we expected, but even beat out more expensive competitors we were considering, it took no additional consideration for us to move forward. The good news is that Switch can meet your data center needs with highly competitive pricing at any scale--half-cabinet, all the way up to several rows--all while delivering the same premium service and facility access that they are known for. I highly recommend them to anyone needing connectivity, rack space, power, and cooling. You'll be just as blown away as I was and continue to be.