With all the setbacks and difficulties that businesses have had in the past year, it must be nice…read moreto be that business that doesn't need customers, so they can just not care! Don't go here if you're looking for any degree of customer service. Definitely don't go here if you need help finding something, or information on a project. Don't go here if you're expecting to find business owners who are focused on anything but themselves. Recently, I made my second trip here looking for a specialty item that I just didn't want to order from Amazon on a Sunday afternoon. I figured I'd check Aubuchon even though my last trip here ended in me walking around looking for a wall fixture before finally leaving empty-handed. This time I made it to the doorway before I had to stop since the very narrow entryway was blocked by a customer chatting with the aforementioned owners/managers/takers of space- whatever they are, they weren't moving out of the way. In fact, with the exception of one of the three who glanced at me then went back to the convo, they completely ignored me trying to enter the store. Sure, I can stand out here while everyone chit chats. Finally the customer winds down and moves towards me, apparently planning to walk through me to get out of the store. Okay, I can feint and dodge with the best of them! Still leaving the three employees, one of whom I expected to at least look my way since they were in a tight formation about 18 inches in front of me. Social distancing? Nahhhhhh. Unnecessary, since they turned and walked right past me, to stand on the outside steps and watch yet another employee work/play with the forklift. Two laps around the store and I was ready to leave - again, emptyhanded. I caught sight of the very last employee left in the store who tried so very hard to pretend I wasn't there. Nice try but again, bob and weave to catch his eye. I asked my question and I got the classic retail clerk blank gaze that says, "if I just look at you and pretend I don't know what words you're saying, perhaps you'll go away and leave me alone." Yep, I left. Emptyhanded. Wove my way around the employees still standing outside, dodged the forklift guy who was back & forthing with abandon, and reached my car feeling like I avoided getting somehow ripped off. As a parting shot, forklift guy jerkily backed up until he was about 4 inches from my car before stopping. While they all watched. And didn't say a word to him. I thought they all felt a little cheated that he didn't actually hit me. I know I felt my time was stolen, so I guess we all had a little bit of a disappointment that day . . . . Skip Aubuchon Hardware in Manomet. Sacrifice a principle just once and go to a big box store this one time, it'll be worth it.

They answered the phone promptly and located the item I was looking for within 60 seconds...I went…read moreto pick it up and 3 different employees rushed over to help me...I was in and out in two minutes...The best part was their price was exactly the same as Home Depot, who did not have the part in stock...They are now the first place I'll go for my hardware needs...

Super helpful staff at this store. Lia, John and Steve helped me find a very specific item I needed…read moreto repair a wheelchair. It took them about a minute and cost me less than $3. Awesome!

The community I live in was having a Hazarded Waste material collection. I had a question on some…read moreof the items I had if they would qualify as hazarded Materials. I called my Kingston, MA Aubuchon hardware store as they carry the products, I needed clarification on its content. The gentleman I spoke to asked me to read the labels on the various products and to each he responded if they did or did not meet the requirements of the collection. He was courteous, concerned and interested in assuring me what items to take or not, This positive response I received on the phone is the same I receive when either I or my wife shop at the Kingston, MA Aubuchon Hardware store every time. I can't stress the value they bring when ever I shop an especially when seeking technical help for a project.

I bought a roof rake online, checking that it was in inventory. I paid for the first portion with…read morean Ace gift card and paid for the balance with Apple Pay. Four hours later, my order was cancelled (I received 2 emails cancelling the order). I called the store where I was supposed to pick up and asked them what happened. The manager said they did not have the rakes in inventory and that they did receive a truck and that it could be on the truck, but they won't know for a while. I asked why my order was cancelled, if it could be on the truck, and he said that it was standard procedure if an order could not be fulfilled by a certain time. Then, I asked how I would get my gift card balance refunded, and he said that I would have to call Ace Hardware since it was purchased online. He did not offer the number to call. I had to request it. When I called Ace Hardware customer service, I explained the situation, and they said I had never used a gift card. I told them I absolutely did. The giftcard was why I chose to purchase at Ace. I asked to speak to a manager. The agent asked why, and I said to try to get my issue resolved. She said I did not need to speak to a manager, was rude (interrupting me), and when I insisted, she said no manager was available and that someone would call me back within 48 hours, and hung up on me. I called back and spoke to a different agent. He heard the situation and also said that I did not use a gift card (which I definitely did) and said that unless I had the gift card, Ace could not help me. I asked why I would keep a used gift card, and he said they always recommend keeping the gift card. I asked where that was published, and he had no answer. He said someone would call me within 48 hours and then hung up on me. I have not received a phone call. At this point, ACE stole my gift card balance and is refusing to reimburse me. Not only do they have a flawed inventory system, but they also have a flawed checkout cart that does not correctly identify payment methods. I received 2 cancellations -- because I paid in two installments (gift card and Apple Pay). Absolutely the worst customer service experience. I am out of my gift card balance, and I still don't have my roof rake.

Love this local Ace Hardware store. All of the staff are super friendly and helpful. I find…read moreeverything I need there and then some. It's great that they've moved to Cedarville because now they are even more convenient!

Always loved this place for the occasional common tool or screw, but now I have almost no reason…read moreto take the hike to lowes or home depot accept for lumber. The employees are real people and have worked there since before the expansion. My life is better as a result.

I really appreciated that the new store manager treated me with respect. I find that's rare when I,…read moreas a woman over 50, enter any hardware store. I also was impressed by his 'Miracle on 34th Street' attitude. I left with only what I needed that Aubuchon had at a good price. He did not pressure me and was patient with my questions. I will be returning the next time I have a hardware purchase to make. Thx!

Your employee, Katie R., was extremely helpful when I came in for painting supplies. She helped…read morewith color selection and made sure I had all the supplies I needed to complete the job. TY Katie

There are plenty of employees here, but none seem to be wanting to help. By the time I got to the…read moreregister, I had one person tell me it would be just a moment, then another cashier came up, looked straight past me (a woman) and told the man behind me in line he could take him next. Maybe this place is fine if you're a man, but if you're a woman find somewhere else. Even if this hadn't been my experience, two employees were bickering at the front desk with one saying how stressed out he was by everything happening and had his head between his hands, leaning on the counter.

I went in to the Plymouth Home Depot looking for a refrigerator water filter. Louis DeMatteo…read moreoffered to help out and when he found out this particular filter was not in stock, he continued to help out naming some other places I might want to check. Not being from here, that was a huge help! Thank you, Lou!

The employees are all very friendly and helpful. The store itself, though, is a mess. Most aisles…read morehave three or four abandoned carts in them, each with a few items of merchandise. There is no reason the store manager couldn't mobilize the employees to take on a cart each, and go around and put the items back.

They just lost thousands of dollars a year my business, because I will never shop there again…read more The customer service was horrible, I was going to return a Christmas gift, I asked if I was going to get a gift card and they told me they already refunded to the original card which was a person I don't know from a Christmas party. I told them to cancel the refund and I will just keep the saw. They told me they can't, because they can't cancel the refund even though I never signed the return receipt. So, I don't know how they processed the return. So, I had to leave with nothing. F that place!!!!

Sarah Miers from Pro Desk is great. She makes shopping at lowes a pleasure!!. Sarah & the team are…read moreknowledgeable & extremely friendly.

Brought my Ariens snowblower differential gear into the shop for inspection for wear. The…read moreforward/reverse action was slipping and thought, based on Youtube videos, that this part may be the reason. The mechanic looked at it and didn't think this was the problem, he suggested to look at the sprocket bushings, a common failure item. Turned out it was the bushings ($6 part). Saved me the expense of the differential part ($160 part). Good to know that they are not looking to sell you expensive parts that are not the problem. Trust in repair service is rare these days.

I needed a replacement gas cap for the lawn mower I'd purchased at Ace, and after several…read moreunsuccessful attempts to procure one from Ace, I called Morrison. Morrison couldn't have been more helpful and within two days I had received the cap through the mail that I had order.