The assistant manager was astonishingly rude to me! I brought in three items I needed to fix in my…read morehouse. Little stuff, a couple of screws for a bed, some doorknob set screws and some brackets for my storm door. Put simply, he didn't have what I needed (fine) and told me what he had (also fine). When I asked questions about the specs on the screws he had vs what I needed, he was just nasty and unhelpful. I was simply trying to understand the difference between the metric screws I had and the "quarter 20s" he had! He acted like I was a pain in the neck and he didn't have time to bother with my little stuff that would have generated only $10 of revenue (store was virtually empty). I want to use local businesses, not the big home store retailers. I have plenty of reasons to go to a local hardware store, say 2 times a month. But this store will NEVER get my business, large or small. At least the dolts at Lowe's and The Home Depot are willing to answer simple questions with patience rather than pique. No wonder small hardware stores are disappearing! This one could not disappear soon enough.

Super friendly service and an impressive selection considering the size. Lots of gardening and…read morecanning supplies.

This has been a nightmare that won't end. I hope Yelp did not give anymore than one star…read more my last two refrigerators I purchased here we're not cheap. They were two to $3000 apiece and they've not lasted anymore than a year when I go to have the other refrigerator removed by the people who are delivering this refrigerator the delivery people refused to take it away. I was told that if I called got junk, they would reimburse it , it's been since July. And I'm not allowed to talk to the management staff here now simply because I reported them to the attorney generals office for fraud since I have had to be here so many times I'm still not been paid back for this, I have been in the store now. They have not done it STILL. The fact that they won't even hold up their end of the agreement. (we were told at every step we would be paid back for one 800 got junk now they're saying we think we should be paid back and they're saying that they didn't say we would be paid) this is exploitative. I can't go elsewhere because when they're appliances fail, they send you a gift card to Lowe's. I spoke to the corporate office many times each time not only was I told we would be paid back in an overnight check. I also would receive 40 and $50 gift certificates for my inconvenience. My inconvenience has yet to end. It's now October 5th this incident was in July. I have been there so many times this is insane and I am hell hostage by them. I can't go somewhere else because they sell me a useless appliance and then they give me a gift card to pay me back so I'm stuck.

I ordered doors and windows to be installed in my home and paid for them in April 2025. The job has…read morestill not been completed over a year later. I went all winter and spring with windows that were installed and not properly sealed or finished. Two doors they drilled holes through incorrectly, and many other issues. They contract with a company called integrity first that does the installations. Between calling the Lowe's installation support 800 number and the integrity first 800 number to try and resolve the issue and get the job finished, Ive spent countless hours on the phone explaining what's going on to different people in different parts of the country who don't care and say they'll call back, but they never do. It's a mess. The worst experience. I spent so much money on this job and my house is in worse shape then before due to water leaking in from the half done install. Don't support this company!

I bought a matched set of washer/dryer from this Home Depot brand is Samsung. I also paid…read moreadditional hundreds for extended warranty. Have been a customer for over 30 years. Shortly after install the washer was malfunctioning. It was shaking so badly that anything on to went flying. I called Samsung. After weeks of waiting I was told that there are no service providers in our area. No service for two brand new machines! I called the store. They called Samsung. I started going to the laundromat. I called a regular service company in the area who came right out. They said that the bracket that holds the drum in place was broken and no parts were available for Samsung machines. Back to the store and Samsung. Home Depot would not exchange the machines for an alternate brand. Long story short Samsung finally found a new identical machine. Delivery 8 months later. Not two months later new machine same thing. I call Home Depot. The manager of the Williston VT store dismisses me like a bothersome child. Call Samsun. Do you have a direct number? No. Why does Home Depot still carry a brand that you know does not have service? She said, "Lots of stores do that." I asked how Home Depot can charge hundreds of dollars for en extended warranty that can not be used? She said, "Call Samsung." After explaining that we have been customers of Home Depot for over 30 years and am extremely disappointed, she said in the most dismissive way possible, "Is there anything else?" So from Williston Home Depot to a loyal customer a big FU. I guess my appliance replacement and kitchen renovation will be from Lowes.

Seems as though there is a severe staffing challenge at this location and maybe it's a national…read moreissue. I like to chat. I like and need tools. I spoke with a young man working there, was technically in the paint dept, but helped me unlock at dewalt took....spoke to him for 10-15 min...he elaborated on the staffing challenge for me. My heart went out to his dedication.... Give the employees some slack there, it's upper mgmt, not the employees that are the problem.

I live up the street from this place. Been many times. After every visit I vow to never go back…read more Then, years later out of convenience, I give it a shot. Same result every time. Just go to Home Depot, Lowe's, or Ace. (Side note: My favorite part is that "it's hard to simply buy lumber at Curtis Lumber". I'm sure they don't see the irony.)

During an extensive DIY home renovation, I hired a contractor to perform some major rebuild work,…read moreand he used Curtis for all supplies. The quality of the materials seems to surpass what I was buying from other major home stores for the areas of the house I had been renovating. Supplies from Curtis included a 600 square foot room rebuild, with all lumber, insulation, and roof trusses from Curtis, as well as new roof shingles and all the siding replaced. Recently, I have been completing my basement renovation and needed very specific custom windows to fit and meet egress. Curtis was able to custom order me these windows which I could not find elsewhere. I want to note that there was an issue with the window order not being correct when they arrived, but Curtis did the right thing and replaced them for me with the correct windows, even though they were custom built and could not be returned otherwise. Other reviews mention poor customer service, but they went beyond what I expected by replacing the windows, even though I had initially missed their error when I agreed to have them submit the purchase order.

The saga continues with terrible customer service. I was with two excellent people who were trying…read moreto find my cinderblocks. In fact I was walking between them when this troll, came out from under the bridge and yelled at me. Making me stay inside because there were 2 flagstones in my cart- but I was being helped by other Lowe's employees. Now the employees will need to carry 4 cinderblocks inside without my cart to help them!

DO NOT BUY ANYTHING FROM LOWE'S. We purchased 2 doors and prepaid for delivery and installation,…read morewhich never happened. We are out $2,000.

Over the past 15 years I have used the Bibbens Ace hardwsre on North Ave in Burlington. The service…read moreand help is so wonderful. Each time I have a question or a situation I don't know how to resolve a visit to the store and asking one of the great knowledgeable staff resolves it and the items are at the store to take home The best

Total changeover - no one knows where things are. Long time employees are gone. The kid I had today…read moregot mouthy when I made a comment he didn't like. Apparently they're short staffed?? Sad to see what was a great hardware store go downhill like this. I guess I'll take the time to go to Lowe's, where the prices are better and people are helpful.

This store has lots of gift options and there's two levels of it! We got our Vermont hand-painted…read moreornaments here and a few other gifts for our kids. They have a lot of cute stuff to buy if you're a local as well, which we could have purchased some of the stuff they had, but we didn't feel like checking it on our flight back. The owners were really helpful and it was a great way to get lost for an hour or so with just tons of options for gifts.

They have just about everything you could want for furnishing a house…read more It doesn't matter what part of the house you want to get items for.

I purchased a new GE Profile oven and a GE French Door Refrigerator through Bouchard Pierce in…read moreEssex Vermont. From purchase through Julia Cozza to the delivery, was an exceptional experience. Julia handled my multitude of questions with concern and clarity. The delivery was spot on time, gave me a call 15 minutes out. I live in a very old house with narrow doorways and steep steps. Jack and Ray delivered these appliances after many measurements, without any complaints as to the difficulty. Took off my doors with great care and hauled these heavy appliances up my narrow back steps weaving around a railing where there was not 1/4 inch to spare. They took care and time with all aspects, from Jack showing me tips of how to use the induction range to Ray making sure I was careful about putting frozen food into the freezer before it was at the temperature required. I truly valued their help and most important to me, was their attitude of concern towards me, the homeowner and the respect it reflected towards Bouchard Pierce. I will never shop anywhere else, ever.

We recently decided to purchase a Bertazzoni induction range from Bouchard-Pierce rather than a…read moreless expensive online retailer to support local business. While the sales staff and installation teams were both friendly and knowledgeable, we have now had the worst customer service experience I've had in decades. Fair warning! In less than 5 weeks, a knob broke on the range making the burner inoperable. It's now been over 7 weeks since we reported it and we are yet to get it fixed. In the interim, another knob has broken. We are out $6k and the customer service team could honestly care less. Their communication has been basically nonexistent and the two times we've had to call to follow up, the sales rep was incredibly rude, interrupting me constantly and passing the buck on down the line to anyone she could think of- throwing her sales team under the bus, blaming Bertazzoni, and basically telling us that neither she nor Bouchard-Pierce were remotely responsible. I run a global customer success and services team and if any of my colleagues treated a customer the way we've been treated, they'd be terminated immediately. While I understand that there are constraints in any system, I know what decent customer service looks like and this is NOT IT. I hate that I can't recommend these folks because I am a very loyal local business supporter but this has been a truly terrible experience.