After visiting another Jeep dealer in Roseville which misrepresented their vehicle and were all in all about as unprofessional as you can be, we decided to try Auburn CDJR and we are so glad we did! The first person we encountered was Josh who was incredibly helpful. He was not high pressure, he was personable, kind, really thoughtful about what we wanted and left an incredible impression. We went back the next day and the buying process was as smooth as could be. I have to say we have never had so much fun signing paperwork. Mia who was a ton of fun explained everything well and was so personable. Who would have thought signing finance papers would actually be enjoyable! Thanks Auburn CRDJ for not being a typical experience, we hope you sell a lot more! Y'all are fantastic! read more

Let my car sit there for 3 weeks, didn't communicate anything, ever, at all. Had to keep calling. They dropped the ball the whole process. Ended up refusing to work on my car. The manager Dusty tried to blame me for not communicating. The advisor Charlie didn't know whether to scratch his watch or wind his ass. 3 weeks of a rental car and for what? To get told to bring my car elsewhere. These people should be reported to the BBB. read more

They got me in for an oil/fuel filter change right off the bat. Staff was friendly and polite. In and out with no problems.

Wouldn't take my vehicle for repairs here! They have your vehicle for months then charge way too much!

Mid-Oct 2022, I contacted Auburn CDJR to inquire about ordering a truck and spoke with Josh. Came by around Oct 19th to place the order, Josh's attitude shifted drastically upon meeting me. He was unprofessional, tossing the paperwork onto the desk and instructing me to fill it out with little regard. This treatment left me so unsettled that I stepped outside. After taking a moment to compose myself, I went back in to order the truck despite the unpleasant interaction because the dealership didn't have a markup on TRX. Josh did not follow up with me over the next few months. The GM acknowledged the issue, stating that they had been advising Josh to improve his attitude and assured me he would personally oversee my order moving forward. On April 28th, 2023, the GM sent me photos of the truck, confirming that it had arrived and passed their PDI test. The following day, April 29th, I visited the dealership to pick up the truck, which had approximately 23 miles on it (it arrived with about 19). I pointed out a few issues with the trim, so I returned the next day to pick up the truck after they addressed them. The GM assigned another salesperson to assist me with the test drive, but this person was also rude (Sasha). During the test drive, an error message appeared on the dashboard, accompanied by warning lights, and the Assist and SOS button turned red. The salesperson dismissed my concerns, claiming it was just a software update issue. He took the truck to the back, reset it, and assured me the problem was resolved--but I soon realized that wasn't the case. Over the following months, I returned to the dealership numerous times as they attempted to fix the issue by replacing the airbag, airbag module, and installing software updates. More messages appeared around Oct 2023, The SOS and Assist buttons turns red when these messages appears, the emergency lights come on, signaling a potential emergency. I've visited the dealership more than 30 times since, each time encountering new issues caused by their technician (dusty) while trying to figure out what the issue is. The dealership replaced the screen in an attempt to resolve the issue, but it didn't work. In the process, they damaged the trim and the rearview mirror, which they eventually replaced. The ongoing repairs continue to show up on my Carfax report--even when the damage was caused by their attempts to fix the original Uconnect error. They later replaced the car's main module and worked on the antenna wires, but none of these efforts resolved the issue. Additionally, they damaged my headliner, which required further repairs. Dusty called me picky for complaining about issues he would cause while trying to figure out the original issue. He even got in my face (in front of Ken the service manager) for calling him out on putting the screen wrong then admitting that he did in fact put it in wrong. After a year and three months of dealing with these problems, I am exhausted. I can no longer keep making the 30-minute drive to the dealership. So I lemoned the car Oct 2024! Ken the service manager told me we can't reengineer the car and suggested I file for a buyback. Meanwhile, the GM told me, "We don't want this car here anymore--we can't fix it." I filed for a buyback twice, but Chrysler refused both times. It's currently in Lemon status. The GM, Brandon Gallawa finds ways to talk around the real issues with their service. He knew I had a lemon the day I bought the car but wouldn't buy it back himself or do the right thing, leaving me in a never-ending cycle. The GM had the audacity to reply to my Google review stating "Sorry if the truck you purchased 2 years ago isn't meeting your expectations. We want every vehicle we sell to run forever with no issues." When in fact he knew I had issues at 23 miles while still in their parking lot and he wouldn't do anything about it leaving me 2 years later dealing with this, Not authentic and worrisome! read more

Auburn Chrysler Dodge Jeep Ram - Car Dealers Near Me - Auburn, California

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Setup an appointment for 8am. Brought my truck in for a tuneup/oil change. Noted to them that it had a little rough idle. Patiently waited 8 HOURS in the lobby only to have the service advisor tell me he would recommend an oil flush and to change the spark plugs. I waited 8 hours for them to do ZERO work and recommend to me what I brought it in for in the first place.... Save yourself the trouble and go somewhere else read more

Bought a 2022 Jeep Grand Cherokee 4xe from here. First, the heater didn't work, they fixed that. Then the car left me stranded 6 times in a row - just stopped running in the middle of intersections. Wouldn't go into neutral, wouldn't go into neutral. Left me stranded in the middle of a very busy intersection with my one year old in the car. It just stopped running, said transmission error. Reached out to get the warranty refunded so I could trade it. Mia told me they could do that, but would also be interested in buying it back since I wasn't happy with the car. Sales manager (Richard) called me and told me "well if there's a known problem, I have to give you less...." Trying to convince me to keep the warranty that they earned commission on. I asked him, what he'd do if a car left him stranded 6 times within a month of purchase, and once in the middle of a very busy intersection with his baby in the car... after I've already taken it to the dealer several times. His response, "Well, I'd at least want to use the warranty." Huh? Offered me trade in value ($10k less than I paid FROM THEM a month ago). By the way... i have had the car for 5 weeks... and it had 28,000 miles when I bought it. These people act nice... but they are con artists. Don't buy your car here. Don't bring your car here. AVOID. read more

Just went in to ask some mechanical questions about my Jeep. Nick from the service department was extremely helpful with a niche problem I've been having. He took time to really talk to me about different options while going into detail that was easy for me to follow. His knowledge is critical but his personality was patient enough to be willing to help someone like me who has a limited understanding. You've got an invaluable employee on your team here. read more

Great easy experience buying a car from start to finish. I felt that I was being treated very fairly and honestly and I would highly recommend them. I am thrilled with my purchase and after my experience today will not hesitate to go back if or when I'm looking for another car. read more

Went in for an oil change and I was very pleased with my experience with the service department. Anthony was very helpful. I waited in the customer waiting area and was pleased to have a clean, quiet space to wait until my car was done. My car was done in a very reasonable amount of time. Thank you Auburn Dodge Service department for all that you do. read more

This place is all messed up bought a car a year and a half ago called them back about the warranty last week eight days ago and I'm still waiting for somebody to call me back from there if it has nothing to do with selling something they don't care about their customers read more

I have used the service section a few times now. I am always impressed with how quickly they get work done and are so communicative throughout the process. I travel quite a distance to take my vehicle here verses going to dealerships closer to home because I'm so happy with their work. Side note; Anthony is the best! He always makes the process so easy and he takes care of business. read more

We where looking for a more fuel efficient vehicle and came across a 2015 Nissan Altima being sold at Auburn Chrysler Dodge Jeep and began working with Rita Olivo. From start to finish Rita made this a painless and positive car buying experience. We came out test drove it and ended up purchasing it the same day there was no pressure and even though the car didn't have a full tank of gas they mailed us a check to compensate our first fill up. Overall Auburn Dodge is a great place to do business and Rita is the person to ask for she still texts us to check in and see how we are doing keeping the relationship strong read more

Auburn Chrysler Dodge Jeep Ram - 2015 Nissan Altima - Car Dealers Near Me - Auburn, California

Service sucks. Bought a car there several years ago. Brought it in because check engine light was on and car was losing power, unsafe to drive. I bring it in and the service guy is like "it'll be at least a week and a half before we can even look at it you can leave it here if you want." I told him forget it, there's plenty of other good mechanics in Auburn. read more

As we were leaving for a multi-state vacation, we were going to tow our 2009 Rubicon behind our RV. When we started it- it would NOT start! After several attempts , we had it towed to Auburn Jeep. They accepted it but were unable to work on it for several days! We discussed our situation with them and were assured they'd get to it as soon as possible. We left to an RV Park approximately 90 miles away w/o the Jeep. Before we left the RV park after staying several days, Jeep called! NOT only was I able to pick up our car, but the cost was less than originally quoted! WIN WIN! I absolutely have no qualms giving this dealership 5 stars! I believe they went above and beyond! Each and every person I encountered was polite and professional! read more

This review is for Devin in the sales department... I was looking for a new Dodge and Devin was very patient with my many questions as I was shopping long distance. If you are looking for a new Chrysler, Dodge, Jeep or Ram I suggest you give Devin a shot at your business. read more

I prefer to give my business to local business. After my last experience was unsure if I should take my vehicle back. I'm happy to say I'm glad I did. My service advisor, Robert was very helpful! They were able to get my vehicle in, serviced, and diagnosed much sooner than I expected. Thank you! read more

First time here today! Nice, clean, comfortable lobby area. Brought my Jeep Wrangler in for 10,000 mile service and "Anthony" was awesome! Explained all charges thoroughly, answered my questions, and my car drove back off the lot like a dream! I'll be coming back to this location in the future. Recommend ***** read more

Best Car Buying Experience Hands Down. Want to buy a Dodge, Jeep or Ram? Buy from Sasha and this dealership. No BS, No Janky Pricing, Great Customer Service. Ordered a custom built Jeep 392 in December and great service throughout until it was delivered in July. In and out of the dealership in about an hour. If I buy another vehicle brand that they sell, it will be from this dealership. read more

Long overdue review. This is for my service in June 2020. The dealer solved the door alignment issue with my 2019 Jeep Grand Cherokee and I could not be more grateful. This vehicle was also serviced for oil and tire rotation. The vehicle was delivered back in very clean condition. Now why is this exceptional? Because the Woodland Jeep dealer, Hoblit, where the vehicle was purchased, made TWO prior attempts to fix the door alignment issue. Even keeping the vehicle multiple days and giving me rental cars. All to return the car to me with no real change in the door alignment. In contrast, Auburn Jeep actually has competent service people and works with a professional third party body shop to handle tricky issues like this. It is always nice to get something done right and they very much did that in my case! Thank you! read more

What the heck?! Do you want business or not?! I stood there for 10 minutes just to ask somebody a question about an estimate. It's not rocket science. It's an estimate. My back hurt too much to wait and no cchairs in the area so I left. Maybe somebody else wants the business! read more

I bought a Jeep in 2021 and had to find a new place for service. I thought a dealership would be the best place as they would know all the best practices for my make. Had a few oil changes here and all was well. Then was quoted $600 - $700 for a fuel filter replacement and that seemed way high. It's time for an oil change again and thought I'd come back here just for that as I've not found another Jeep mechanic in Auburn yet but now their service Dept # is not working and their online service scheduler isn't either. WTF is going on with this place? It's a bad sign and probably a warning to find some other place for work on my Jeep-baby. read more

I am so disappointed with the service of this dealership. I sat in the service department for 8 hrs just to be turned away. Shadey, Shadey, group. Mike Degroot you should be ashamed. read more

We purchased a 2017 Jeep Grand Cherokee here a couple years ago and unfortunately we also purchased one of their useless warranties for the Jeep. I was thinking I was doing the right thing, but it was a huge mistake on my part to not thoroughly read the agreement. I learned this the hard way when the check engine light came on and the Jeep also smelled like coolant so I brought it in to be looked at. I was disappointed to find that the warranty didn't cover the diagnostic, which turned out to be $398 just to tell me that a hose on the evap system was cracked and that the water pump was leaking. I was even more disappointed when I was told that the hose would not be covered under warranty, which was a $156 repair, but the water pump would be, but there's a $200 deductible to replace the water pump. So, after taking a vehicle in with a warranty purchased from them the total would have been over $750. Needless to say I did not have them do these repairs. I replaced the water pump myself for $85 and replaced the cracked hose which only costed $35. Two recommendations I have. 1. Don't purchase a Jeep. After two years of driving it I can tell you it's garbage. 2. If you do purchase a Jeep, or any vehicle here, don't waste your money on the warranty. It's an absolute joke. read more

Such a terrible business. Charged us for a new battery instal and then due to rat damage shipped car to mother mechanic for repair. Upon arrival at the new mechanic the car still had the old battery. Chrysler charged us for a new battery nd installation but never performed the service. Such terrible people read more

Called on a Friday to inquire about a vehicle. Rita Olivo helped us book our appointment for the next day and from that point, was always one step ahead in taking care of us through the test-driving, inspection, trade-in, and purchasing process. She was friendly and ready to get any extra concerns we had addressed on the spot! Would definitely recommend any of our friends and family to give her a ring! read more

I recently brought a used NIssan Altima from here. First let me give respect where respect is due. Rita sold me the car very sweet and nice, and I feel like she will be a great sales person when she leaves this location.I took the car for a test drive and noticed that when breaking there was a loud noise almost like a bus coming to a stop. The carfax I read said that new brakes had just been put on,so my thought was maybe they just needed to be broken in. I purchased the car and after two weeks realized that the sound was not going away. They give you a 30 day warranty and so I called them and scheduled an appointment. I drove up 45 mins for the service manager Robert to tell me a couple hours later he has no idea what the problem is, he checked the brakes and said it could be something deeper than the brakes.He suggested we take it to a Nissan dealership then report back. We scheduled an appointment with the dealership. They did pay for diagnostics(which I am thankful for). Brandon the sales manager claims that multiple people inspected the car prior to my purchase. How in the world did multiple people inspect the car and never hear the grinding is beyond me. The Nissan dealership tells us that there is nothing wrong with the brakes they just used aftermarket parts and that created the grinding noise on the front, and squeaking in the back. They also found that the left rear shock was leaking oil. I understand the breaks and told Brandon the sales manager this, but the leak needed to be fixed. Brandon stated this could have happened between Saturday when it was inspected by their service team and today Wednesday.He said they will not fix it because his team didn't find it during the inspection. He did offer me to drive it back out 45 mins so they could take another "look at it".It looks like his team didn't find a lot seeing that they didn't notice the "grinding noise" or squeaking when they sold the car. I had Nissan do a deep dive and see if there were other issues. Yes there was. Lesson learned just because they are a dealership doesn't mean they have ethical people working there. Probably would have been better buying from a mom and pop dealer or certified from a real dealership.Oh and to top the cake they advertised this car as having cruise control and when we got it home and asked about it they said our bad sorry it doesn't have that feature. No compensation was offered. read more

EDIT: I am working with Auburn Dodge to rectify a bad engine mount and some funny behavior with the transmission between 20-25 miles per hour. The problem is still not completely resolved, but they've been responsive, are looking into it, and helping resolve it. Thus, the example of the torn engine mount in the story below. I recently bought a used Honda from Auburn Chrysler Dodge Jeep Ram. Here's my experience. Initially, it started well. They had a Honda that was over-priced compared to KBB. However, we were able to negotiate down to within the KBB range (a tad above the middle). Then it got interesting. Within the first few minutes of driving the Honda, I noticed there was a problem while 2nd and/or 3rd gear where there was a lugging feeling. I took it to an independent shop in Auburn. Turns out there were two problems: 1. Torn engine mount ($250 for parts and labor) 2. Transmission flush was needed not just for preventative maintenance, but because this was a secondary cause of this After I left a bad review, within 24 hours they called, apologized, and are working to resolve it. Since then, they've replaced the torn engine mount, fixed a few small items, and repaired an axle grease leak. I need to go back because the initial issue of the transmission lugging a bit between 20-25 MPH is unresolved. However, they've listened, are attentive, are working toward a mutual outcome. read more

I whole heartedly recommend this lot for car purchases! We went in looking for a specific vehicle in a specific exterior and interior color. They didn't have it, but found one nearby, traded that lot for the vehicle and then sold it to me for a reasonable price! Another Jeep lot in Folsom tried to sell this vehicle at 15k over asking, but Auburn Jeep was reasonable and respectful in there negotiations. We worked with Devon, Kennett and Sasha all of whom were kind, personable and happy to sell a vehicle without price gouging! read more

Thanks Sasha Levchenko, Taylor Bottini, Shawn Pollard and Matt Fernoff.... You rock! My husband was determined to trade his 2005 Jeep in..... He went to several different car dealers here on Auburn.... No one had what he needed or wanted... His last stop was the local Dodge dealership... Should of been his first. They had exactly what he needed. They got us a great deal, an awesome 5 year road side assistance bumper to bumper warranty, plus 2 years of oil changes.... And a full tank of gas.... So if your looking for a local dealership with great sales guys and a wonderful finance department.... Look no further. If we need another vehicle I kmow where I'm going... read more

Auburn Chrysler Dodge Jeep Ram - Car Dealers Near Me - Auburn, California

My review is based on leasing a vehicle here, and it was perfect. I sent my offer by email, where Brandon replied. He was great! Very transparent and fair. Once we agreed on the price, I came in and was greeted by Jeff. Jeff made this whole transaction smooth and painless! He was efficient with time, very knowledgeable about the car my gf wanted(Jeep Wrangler Rubicon), and was a pleasure to deal with. Everything I agreed to by emailing they honored in person, which I appreciated so much. If you are in the market for a new Jeep, this is the place to go. At no time did I feel pressured to do anything. Their integrity was a breath of fresh air in an industry where the opposite is all too common. I will be back when the lease ends. read more

Best car buying experience ever! Sasha was honest, easy going, no pressure, informative, responsive and literally the most pleasurable experience we've ever had. We have bought dozens of cars over the years and can truly say this was the best hands down. The sales Manger worked with us meeting all of our needs and the finance manager, Mia was amazing. No pressure and a fun experience all together. We will be back. Just WoW! read more

Horrible customer service. Would not honor a warranty after I bought a brand new truck and spent $75,000. Will never buy another Dodge again. read more

I have a 2019 Ram 2500 and had after market Tires and Wheels installed by a reputable Tire Company here in Auburn. Shortly after they were installed, the TP Sensors started to fail. I called the Service Department, informed whoever I spoke to about my problem, and asked if the TPS were covered under Warranty. He informed me that YES they were covered, but NOT if the Sensors were re installed incorrectly! And that the only way they would know, is if they removed the Tires etc, to see, which of course I would have no way of knowing if that would be true, or not! My problem is: I do not trust them! Last Summer, my friend took her Jeep in for Service...at that time she told them that her brakes were squeaking, which the Service Manager said would be checked. After the Service, she was told that the Rotors and Pads needed to be changed. We took her Jeep to another shop, who checked out the problem, and informed us that the Rotors and Pads were fine....they just needed a high pressure 'airline' to blow out dust and debry, which they did (at no charge). After that, the squeaking disappeared!!! Hence my concern with this Dealership. I consequently called the Dodge Dealership at the Roseville Automall, explained my problem to them....and guess what, they informed me they would replace 'any' Sensor that was not working correctly, even though I had after market tires and wheels installed! I now have to find time to leave my business, and take the Truck to Roseville....when it could be fixed here, in Auburn, which is only 1/2 mile away from my business location! read more

So we walked up 30 minutes before they were even open and we were welcomed by Sasha! Sasha gave us the most painless pleasurable car buying experience I have ever had in my life! His knowledge about company inventory, vehicle features, and our needs was above and beyond our expectations! He even made sure the truck that we purchased was able to tow our boat! We were in and out in UNDER two hours! Phenomenal service from the best car salesmen I have ever met! Sasha, thank you for helping me make my husbands 30th birthday memorable and for helping us into the EXACT truck he was looking for! read more

This review is for the service department and advisor Charlie. They don't even deserve one star. Steer clear of this place and don't waste your time. They took our Jeep in for service and then proceeded to let it sit for a week. No response to several phone calls. Finally spoke with the service manager and was told they wouldn't even work on the vehicle. Then why did you take it in and make us waste a week when we could have had it somewhere else?! Terrible customer service. We will never step foot in this place again for sales or service. read more

Super frustrating morning for me. Woke up with a flat. Got towed to the dealership. It took a little longer than I wish but not unbearable. Things didn't work out for me there so had to go elsewhere. Lily and the other staff members were super friendly and helpful. read more

Auburn Chrysler Dodge Jeep Ram - Hanging out in the waiting area. These chairs are not comfy. - Car Dealers Near Me - Auburn, California

Came in for a trade-in & I am very satisfied with the service I received all the way around. Shawn Pollard & Jason "Otis" Anderson went above & beyond for a used car sale. I even managed to forget a couple items during my transaction && they managed to hut down my items & Matt Fernoff thank you for finishing up the transaction, your office is awesome ! && did I mention the car ?! I freaking loveeee the car !! I can't thank you gentlemen enough & your team, Alyssa Whiteman read more

Auburn Chrysler Dodge Jeep Ram - Car Dealers Near Me - Auburn, California

0 out of 10. Three strikes and your out forever. Strike 1. Failed to properly seat the oil filter on my 2018 Laramie got home and oil leaked all over my garage floor. Strike 2. Neglected to put the oil tube fill cap back on after oil change leaving it on the cutout on the radiator. Strike 3. Made an appointment for a trailer brake to be installed on my 2022 Ram. Showed up at 7:30 am for appt. and was quoted $183.00 WRONG PRICE, more like $700 and NO INVENTORY, brake is on backorder. I will NEVER use your dealership again. read more

Had a really great experience. Drove down from Tahoe for a used Ram, unfortunately it was sold before I got there. That didn't stop the staff from searching for the price and options I needed. I ended up paying the same for a new truck that I was going to for a used. The staff was professional and pleasant. We spent only 2 hours at the dealership and we were done! That's the quickest A car deal has been for me! I recommend Sasha as a Sales Rep! He was not pushy and very knowledgeable. I'll go there again! read more