If I could I would have given them below zero rating. I am an Audi owner for a few months. Audi cars are solid but staff in this dealership are very unprofessional. They are damaging the reputation of this respectful company. If you buy a car from this dealership and leave happily you are robbed, if you leave with a headache, then you may have received a fair price. During purchase I talked with sales manager, finance manager, sales specialist, etc. Almost always I found myself talking to staff with little knowledge about the actual car, just eager to sell you duplicate worthless additional services, and willing to constantly spread false information. Their staff has no intention to reveal what guarantees and services are included with a newly purchased car and does everything to sell you the services you already have (or will get through insurance) twice. When I leased the car in August 2017 I bought two additional services. After reading Audi guarantees info, I found that both are useless, so I canceled those services immediately the day after the purchase. Their finance manager intentionally refused to even file the refund for six months. Probably he wanted to get his bonus for selling those additional services at the end of the year. During that time, he and his colleagues falsely claimed they put the request in the system, while they did nothing. After wasting many hours emailing them and visiting them three times for this issue, they finally issued the request for refund in 2018. I bought a 60k car from them and they made me run for 6 months to get my 1k refund back. They basically have no respect for their customers' time. I respect Audi brand but STRONGLY recommend you to avoid this dealership. If you want to do business with them, then good luck but be prepared for the headache afterward! read more

I sent my car for small repairs, at first they told me the car can be ready by the end of day. I called them in the late afternoon but only got to voice mail, and no one called me back to give me any updates. The next day I called again, still didn't get through and didn't get any response. I understand it sometimes takes more time to deal with an issue, but they don't bother to call me and tell me that? especially that I don't have a car to drive during the whole time. It's a very bad experience. read more

A big downgrade from when this belonged to Barrier. I remember when Audi was on 24th and it was much better then, I thought the sale staff were more enthusiasts. Then it moved to this location and it became more upscale. But my experience at the current Audi has been less than optimal. I thought some of the staff were disrespectful and rude. I will never buy or service my car at this dealership. I read the other negative reviews here and they confirmed what I felt. read more

Horrible customer service and Horrible repair service to my A5 Audi. I had engine wiring repair which cost me 1,200 dollars. They wiring they fixed came Loose and shorted out parts. Audi Belliuve stated they only warranty work for 12 months. Another Audi Dealer stated the wiring work was not done properly and should have not come Loose. I guess Audi Belliuve wants you to pay for work to only last 12 months. read more

Don't bring your Audi here for service! Terrible customer service in the service department. I finally was able to make an appointment for routine maintenance and they lied to me about several issues. They have lost another customer! read more

Walked in on a Friday night about an hour and a half before closing. Beautiful show room. Walked around the main show room looking at two different cars, sitting in them. Lots of sales associates around and it was not particularly busy. Was dressed in a suit as I had just come from work - so I'm pretty sure I didn't appear to be a vagrant. I was ready to make a deal on an Daytona Gray A6 that was very close to my spec. However no one greeted me so I left and I will be taking my business elsewhere. read more

Just wanted to share my thoughts after getting my vehicle serviced here. Even though I work 5 minutes away from this dealership, after my recent experience, I would never use them again and would rather take the extra time to go elsewhere. When I dropped off my car for a recall, oil change, and a GPS update, they told me it would be done by Friday afternoon. Friday came around and they told me it would be done Saturday. Saturday came around and they just didn't tell me when it would be done. I then called Monday to find out if I should expect to pick up the vehicle that day and nobody would return my call. When I finally picked up the car Tuesday morning, I was told that they weren't able/willing to warranty either of my concerns, and they assured me the GPS update was done but weren't able to provide it in writing. I checked the car after I left and surprise, surprise, neither the system nor the maps were updated. At this point I am not willing to deal with them anymore. Furthermore, the advisors are extremely hard to get on the phone - expect 5-10 minute holds each time you call and that's just to make an appointment, to see if your car is done or not, to ask any questions. The service receptionist that picks up the phone is extremely unhelpful and utterly useless. read more

Try calling in and talking to a human at this place. No dice. No matter when you call, no matter what department you want, you will get into a voicemail maze, and then wait on hold forever.... then you get a message that " all lines are busy..." (no shit, Sherlock), followed by a message that your call will be returned. I've NEVER gotten a return call. EVER. Not even once. However, if you haven't bought your Audi yet, the sales department will be all over you. Once they get your phone number, it's like a trained attack dog that's latched on to your pant leg. You have to buy the Audi to get rid of them, but good luck getting any attention afterwards. Not happening. Hire some more people!! This is why ROGET JOBS in Bellingham is kicking you to the curb. That is an awesome dealership, and they take incredible care of their customers. They will even come get your car down here in Seattle/Bellevue, take it in for service and bring it back for you. You get the loaner they drive down till your cat is fixed. AMAZING, customer-oriented dealership that "gets it." Trust me. If enough of us buy our Porches and Audis from the pros at ROGER JOBS, these idiots at Bell Audi will make some much needed, customer oriented changes. Probably. read more

Alex, Lucas, and Diana were awesome and able to make a good deal for my new car. Alex and Lucas the sales managers were able to get me a good price. Diana was very professional and walked us through all the features of the car. She did not hesitate to voice our questions and offers. I needed some signatures since my trade in was under my parents name but it was super late in the day so my parents had trouble getting to the dealership. Diana was very accommodating and drove to my parents house close by and collected the signatures. Everything was handled in a very transparent and honest way and there was no pressure. They gave me a fair trade in value for my car as well. I think I found my new favorite dealership. read more

Unprofessional sales tactics. Because of the current shortage of cars, Audi Bellevue is exploiting the situation to maximize short term sales revenue at the expense creating long term satisfied customers. Not recommended. read more

This is my favorite dealership--I worked with Melissa Nguyen and her manager Lucas. They were quick to get a good price for me. Melissa was very professional and easy to talk to--plus she was also very knowledgeable about the cars we were interested in. read more

I brought in my car to Audi Bellevue for a nationwide recall appointment. The first time, the car could not be completed because they needed to order the part. I had to reschedule. So I did reschedule and confirmed that they had the part available. So I brought in my car right when they opened today. I was waiting and waiting and more waiting all day with anticipation that my car would be completed today. To my surprise, I received a text message from Audi advisor saying that the tech did not have time to complete the job today. WTF?! I picked up my car and left with the bad taste in my mouth. I will never plan to come here again. This is the worst Audi Dealer. Avoid coming here . Save yourself from a headache. read more

Went by today to see if I could test drive a 2 year old car I saw online. There was a wait to see a sales person, no problem - I can wait. Put my name on the list, walked around a bit. About 15 minutes into my wait the very friendly receptionist let me know I was next up! Sounds great! I sit down at a table and another 20 minutes pass and I start chatting with a lovely couple who walked in a bit ago. They are from Montana, talked about flights to Dallas, other random things, and tell me they went to the Tesla dealership yesterday and how quick it was. The woman asks how long I've been waiting and I said 45 minutes and she says "oh I'm glad you told me that, we've been waiting about 20, maybe we won't stay." She further explains they thought about making an appointment but since Tesla was so fast she figured Audi would be too. Just then her husband comes back from wandering around and says "if they want us to spend $85k here maybe they should get us a salesman." Well, wouldn't you know - a sales person comes right out to THEM. I've been skipped. Maybe because I am looking at a used car and wasn't going to be spending $85k. That feels pretty crappy. I can't spend as much at this point in my life so I'm not worth the time. So, I head out. The friendly receptionist stops me and wants to know why I'm leaving, so I tell her why and she says "oh maybe they had an appointment" and I told her they didn't, we had talked about that. She would be the only reason for 1 star - she was so kind. So, clearly - they didn't want my business now or ever. I certainly won't purchase from them in the future given how they treated me today. So if you're looking for a used car - look elsewhere. read more

Absolute Klown Kollege.  I made an appointment to test drive a car I was interested in and received a confirmation call from salesperson Benson that day making sure I'd be there.  Sure enough, I showed up on time.  Benson was not ready.  When he did arrive, he said the car I wanted to see wasn't gassed up.  It took 20 minutes for him to do that.  Surprising, as I had called ahead of time to make sure they had the car I wanted to test drive.  When I got into the car, I noticed it was the sport line.  I pointed this out and said I wanted to drive the "regular" model.  Benson stated, "They're the same."  Everyone knows this isn't the case; Sport has different suspension, different tires, different seats, etc.  He reluctantly agreed to show me the other model, but said he'd have to put gas in that one, too.  Ugh.  Another 20 minutes go by.  When I finally test drove the car, I was happy with it and we sat down to discuss an offer.   When I asked what they could do on the price, Benson said, "MSRP."  As bluntly as that.  When I expressed surprise, he said, "This is Bellevue.  People pay MSRP here all the time."  I kid you not; this is what he said.  When I shared with him that I had a competing offer, his tune quickly changed.  We did the whole "I need to review that with my manager" dance and finally had a deal and I placed a custom order.  I placed the order late January and was told the car would arrive by May, June at the latest.   Fast-forward four months, and I am now told the car won't be here until mid-September, SEVEN months after I placed the order.  No explanation as to why.  No response to my emails or calls asking for an explanation.  I finally got the dealership manager (Michael Spencer) to call me after escalating to Autonation corporate.  He didn't seem to know what was going on, frankly, but offered to knock a couple thousand off the price.  When I expressed that I thought that was not sufficient, given that the 2020 models would be out by September, he kept saying that's all he could do at that time as this was "Audi's fault" and not his.  Ummmm, aren't you all "Audi," effectively?  The "pass the buck" game does not sit well with me.  Anyway, trying to talk to Michael was like communicating with a brick wall and eventually, I cancelled the order and placed the order with a different dealer altogether who was able to beat Audi Bellevue's offer.   The entire experience was incredibly frustrating.  I felt condescended to, disrespected, and my time was wasted.  And baffling to me is the fact that Audi Bellevue was willing to lose a sale over a matter of $900.  They'll now be getting a custom-ordered 2019 in September 2019 that they have to sell.  Anyway, I would never, ever use them or recommend them.  Ridiculous experience from beginning to end.  Oh, and Michael Spencer's voicemail actually says, "I will call you back at my earliest convenience." Who says that?! Either someone who truly doesn't care about customer service or who is just clueless about the English language and its conventions. Either way, not someone you want to do business with. read more

If I could give them zero stars I would worst customer service EVER!!! Do not go to this Audi make the drive to another one I promise you it will be worth it. A week ago my brand new car went in for an oil change.. when I purchased the vehicle I bought service package... meaning everything is paid for on your scheduled routine oil change... Tuesday morning, The day after I picked up my car, I woke up with a $359 charge on my credit card. I have no idea what this charge is?!!! But I HAVE BEEN CALLING FOR A WEEK and NO ONE will return my call or email. This is literally so unacceptable and unprofessional I cannot believe I'm dealing with an audi dealership like this. read more

When the dealership was a Barrier dealership, it had high standards of customer care and won numerous awards. Now that it is owned by Auto Nation and employee turnover has occurred, the service simply isn't what it once was. I am switching to another dealership for that reason. Audi Bellevue is expensive and constantly upselling even on service repairs that are under warranty. I purchased a pricey car (even for an Audi), and I wasn't offered a loaner or a ride. I wasn't even advised when I left the car at 7:30 a.m. that the car would be have to be kept at the dealership overnight. When I called mid-day, the service rep said nothing was wrong with the car (this took some convincing). The parts that the car needed were required to be ordered from Germany (no inventory on hand even for a replacement car key). They also said they would wash the car, but it wasn't washed of vacuumed on return the next day. I waited around for two days because I wasn't given an estimate on when the car would be ready even when the repairs went into the second day. These types of issues never would have happened with Barrier. The dealership has lost the customer focus and obsession necessary to compete in the luxury car market. Even though I am a big fan of the Audi brand and love my car, I won't be purchasing from this dealership again. read more

Took my Q7 to Audi Bellevue Service Center for an inspection on November 1st, it is now November 16th and I still have not heard on the outcome of the inspection despite multiple escalations with Audi Bellevue and head office, texts are not replied to, I've spent hours waiting on the phone, have been promised quotes the next day that never materialized, was provided with no loaner car, no recompense, no customer service, an absolute disgrace of a company, do NOT take your car here. read more

Firstly. I did not purchase a car from Audi of Bellevue. I was there with my Sister, to give advice, etc. There is no way, in a MILION YEARS, I would EVER buy a car there! This is Bellevue. This is a LUXURY car dealership. One would expect, a higher level experience. The process of test driving, and attempting to purchase the vehicle was troubling. The wait to test drive the car, the wrong car for the test drive, the lack of general awareness about the product. All BAD. Once the test drive was over, my Sister did indeed attempt to purchase the car. The salesperson Benson, was clearly not well versed in the" Disney "approach, regarding customer service. Only once it was clear he was going to make a sale, did he offer water, or coffee. Also troubling? It appeared as though he favored speaking to me (the Brother) more than my Sister, about the details regarding the purchase! To top it off? He failed to return her Drivers License after the test drive, and visit. Resulting in it having to be MAILED back to her! Not good. This was honestly the least troubling part of the Audi Bellevue experience. The car, as promised, was not delivered on time. In fact, it was never delivered. Months past the agreed upon delivery date, my Sister constantly had to call and email, to get information. Calls and emails, both from her, and myself, were not returned. Keep in mind, the car is now months behind in being delivered. It literally took my Sister calling Auto Nation (Audi's dealership parent company), to get a phone call returned! Needless to say? No one on earth should knowingly do business with this dealership. The Eastside is full of choices. The internet allows a buyer to make a purchase virtually anywhere in the country, with a few calls or keystrokes. That's why it baffles the mind, to see a dealership, selling a premium product, behave in the odd way they did. Avoid this dealership. Take your business, and your well earned dollars, to someone who WANTS and VALUES your patronage. read more

Audi Bellevue has lost me as a customer. I brought in my Audi S3 for my 2 year service. I scheduled it online. The service team told me the repair would last 2.5 hours so decided to wait. (2pm-4.30pm) Two and a half hours later; the service team told me they had to order a part to fix a recall issue. Could you seriously not have told me this before? They then set me up with an Enterprise rental. Apparently no Audi customer cars available. The Enterprise guy picked me up 15 minutes later and set me up with a Ford Fiesta. (Missing fuel cap; Windows with markings). The standards at this dealership have lowered much over the last few years. I will look at the two other Audi dealerships going forward. read more

My wife and I went to Audi Bellevue with the intention of buying a 2022 Audi Q3. I had never dealt with this dealer before and, based on my experience there, I never will. The salesperson was not very knowledgeable and when I asked about the pricing of the Q3, she brought in the sales manager. That's when things went awry. He didn't bother to greet my wife and when I asked about flexibility in pricing, he went directly to a "pity party" about how he and his salespeople can barely provide for their families at MSRP but he would give us $100 off. We felt he was very condescending in his demeanor and I wound up walking away. We received a follow-up email from the GM asking how our visit was to which I responded but never heard back from him. I wound up going to Audi Seattle where I was treated respectfully and bought a Q3 from them. read more

This place is a NIGHTMARE! They owe me $2500 back for some dumb policy they tried to charge me for. I have emails and paperwork stating I'll get my money back in 6-8 weeks guess what it's been 8 months and I'm still being told "this isn't our department " so many emails and phone calls later I just hired a lawyer to sue their asses and get me my money back and sue them for wrong doing and wasting my time. These people are frauds. Point blank period. read more

Really Bad service. Typical low ball the estimate and get in the door and they lock you down. I took my car to Audi service for a faulty light warning sign. First, they charged me a diagnosis for $200 and part and labor. So the total cost was $1000. Then later they were calling that I had to pay $2000 more because we did not know this was part of the problem, we did not know this ....blah blah blah.....So the final bill was close to $3000 which was 3 more than the initial quote. I can't believe they are playing the cheap tactic. Please be aware of this shop's money-making tactic read more

I have had my vehicle in the service department several times for the same issue, over the past 9 months. Each time the issue is not repaired and new problems are discovered. After multiple parts , service and dianogtic scans, the engine light is stiil on, still getting error messages from independant scans, AND the car is not running. The servcice rep says they have finally got it right, and it will only take a $2100 part to finally fix the vehicle. AND if I don't follow their advise , they can do nothing else for me. At this point, it over $8K. My advise: Audi of Seattle. My service rep is great, but the tech side is very poor. read more

Terrible experience. I was in the market for a 2018 S4, so I came here. From the get-go, they were trying the high-pressure sales tactics: "the finance manager just drove your car and she wants to buy it. You'd better buy it right now, or she'll buy it out from under you!" Then came the BS. They gave me 10 different reasons why they wouldn't give me the price I wanted for my trade-in. They were off by $4k, so I just left. The next day, I get a text from the sales guy, telling me that they'll make it work for me. So I drive back in (a 6 hour round-trip drive for me), and after making me sit for 30 minutes, I was told they couldn't go any higher than they had the last time I was there. The SLEAZIEST move possible: make me drive all the way there, knowing it's a long drive, and hope I just don't want to deal with driving back and forth again and cave in to their terrible offer. Fast-forward two days and I made a quick call to Audi Tacoma. They had the car I wanted, gave me $200 MORE than I wanted for my trade-in, didn't charge me a dollar more than Audi Bellevue (which Bellevue swore up and down the other dealerships would do if they gave me any more in my trade-in), and they held the car for me until I could take delivery 2 days later (which Bellevue refused to do- another stupid tactic to create urgency in buyers). Thanks Audi Bellevue for your garbage service and stereotypical slimy car salesman tactics. Without you, I would have never found Larson Auto Group in Tacoma, where I will now be buying all of my cars. And thank you to the sales guy (whose name I won't mention) for lying to my face and getting me to drive 6 hours for nothing. read more

We recently purchased a used Audi from a friend. When we purchased it, the previous owner let us know that there was a recall on the airbags and it would need to be serviced at a dealership. Needing to find somewhere to get it serviced, we went to our closest dealer, Audi Bellevue. We had no issues with the recall service, so we figured that we would give them a shot for routine maintenance. This was a mistake. We called the service department to make an appointment, and a call center took our appointment request. Over the phone, they quoted anywhere from 200-1000$ for the service at our stated milage (around 102,000) and for a check engine light. When we took the car in for its appointment, it turns out they had completely misquoted us over the phone, telling us the price for a 95,000 mile service instead of the 105,000 that they thought we needed. The price would be 3,600$, and end up including the replacement of the timing belt and water pump asl well, instead of the initial 200-1,000$. This seemed ludicrous to me, so we called a few other shops for quotes and it turns out I was right. All other quotes were around the 2000$ for the exact same service. I called to cancel the appointment, at which point the service advisor dropped the cost of the service to 2,400 (a 1,200$ difference) over the phone. While I appreciate the effort in price matching, this makes me wonder why we were quoted 3,600$ in the first place. What were they overcharging for? Due to the drastic change in price though, we kept the car with them. Turns out this was a big mistake. After some time, we get a call stating that the car needs a new fuel pump. This would add another 1,100 to the service (other shops quoted at around 800 for the same thing). We declined this service, as we were already feeling uneasy about their pricing. We were told that the car would be available that day for pick up, as long as we arrived before 8:00pm. We drove to the dealer, arriving at 7:15p, only to find that they had closed the service shop without setting aside our keys for pick up and made no arrangements for us to pay even though the service advisor explicitly stated we could get the car before 8:00pm. We ended up having to leave without our car and come back the next day. We finally picked up the car, and took it instead to Redmond European (who have been nothing but amazing throughout this entire process). When we took it in, the technician noticed some discrepancies on the repair report. They did not run a code check on the car according to their notes, the only reason that they noted that the fuel pump needed to be replaced was due to a slow start up. Our new technician let us know that it is extremely strange that they would not run a diagnostic first thing to let us know that there may be other issues with the car, instead letting us get deep into the repair cycle before consulting us on what we would like to do. The Redmond European technician also let us know about an extremely common failure point on our model: specifically a cam shaft tappet on one of the fuel pumps. These can catastrophically fail and cause damage to the engine. He let us know that we should check that before sinking any more money into the car, because there was a chance that this could cause irreparable damage to the car. Lo and behold, this was the issue with the fuel pumps. If the Audi Bellevue dealer had done their due diligence and checked the codes first (which is one of the primary reasons the car was brought in for service), they would have found that the pumps were working much harder than they needed too due to this failure, and could have given us the chance to make very different decisions about the path we chose to maintain the car. We called their service department managers, and they seemed fairly indifferent to our problem. We were not offered any form of a fix for our experience, stating that since we already received a discount for the initial service (which was really just price matching), there was nothing they could do. Instead, they attempted to tell me that, while they didn't check the codes initially, and did not document as such, that they did end up running the code check during the service, and that since we were informed at some point (after we had already paid too much) that they were not at fault. I will never take my vehicle to this dealer again. The communication was terrible, they did not perform maintenance procedures consistent with industry standards, and they charged a significantly higher fee for service than just about any other shop in the area. If I ever need recall service, I will be driving the much further distance to University Audi instead. If you want to avoid the issues I had, I recommend taking your car to Redmond European. The customer service and pricing we have experienced there has been exceptional. They knew exactly what to look for in our car, and did not try to take advantage of us. read more

Wow how Audi Bellevue has fallen apart since AutoNation took over. I have purchased multiple cars from them new. It is clear the level of service has gone down hill, but a simple price comparison on the cost of service in line with other local dealerships proves they are out of whack... We aren't talking rounding error differences in pricing, but $100's of dollars difference for the exact same service with both being from Dealers. That isn't even compared to local Audi techs. I've always serviced via dealers despite the added cost, but now will be looking to other dealers. read more

Imagine you're a 23 yr old woman walking into a dealership of all men. Of course you won't be taken seriously. I may be 23, but I'm buying/trading in my 5th car, I had done all my research and I know how it works. I'm pretty disappointed in their sales manager telling me they're going to buy my car for trade in at $10k but looking to sell it for $15.5k. It needs about $1k of work, and they also told me they wanted to make $2k off the sale... so why didn't they offer me $12.5k? Also this car has been on their lot for 6 weeks AND has dropped in price $1.5k already.. and they claim they are high volume.. but they won't give me $1.5k more for my car yet over the past 2 weeks their car has dropped almost $2k. What is the difference?! Cole was great, worked with him initially but then he had to move to someone else. The other guy I worked with his last name is Mamonov he was very friendly upfront and then became very rude. The sales manager was the worst though. If cole has d stuck with me the whole time - even if they wouldn't budge on the trade in - I know he would've handled it better. Probably still wouldn't go back. read more

BUYER BEWARE! I purchased a certified pre-owned Audi at the beginning of January 2016 and it has been hands down the worst customer service I have ever received. The car: 1. Had collision damage to the bumper which was not disclosed to me. Days after taking delivery of my car the lower front grille came off while driving. The car was literally falling apart. 2. Did not have a clean title which resulted in a delay in transferring the title / registration / receiving my license plates. 3. I was only given one key. Over the course of a month after purchasing the car I emailed and called multiple times regarding the issues with the car and did not receive a single response. It was only after I showed up at the dealership in person with my screaming five week old newborn in tow that I could get someone to talk to me. I was promised that the bumper would be repaired, I would receive reimbursement for the part that I purchased (the lower front grille), I would receive a second key, and I would receive plates for my car. An appointment was made for the following week (mid February) to have the bumper repaired and a loaner car was reserved for me. I show up for my appointment, once again with my angry newborn, and am told that they are not going to repair the bumper, they have no loaner cars available, they don't have a second key for me, and that my plates are probably late because they only have one person handling vehicle registrations and they'll have to extend my temporary plates. When they went to extend my temporary plates they realized they couldn't because they didn't have a clean title and the registration was rejected by the state (this was how it was explained to me). At this point they couldn't send me away in my car with temporary plates which were about to expire, so they suddenly conjured up a loaner car which minutes before didn't exist. I was then told they would look into the bumper issue and get me my second key ASAP. Finally, after two months of headaches (end of February) almost all of the issues were resolved except for the promised reimbursement of the provided part. I spent another month repeatedly emailing about the reimbursement, until I finally received a response (we're now at the end of March, a full three months later) telling me that they would not honor their promise. They cited the reason being that they had to absorb the cost for repairing the undisclosed collision damage on the car they had sold me. Given that this car is certified pre-owned, it should not have been collision damaged in the first place. Ultimately, the cost of the part I purchased is the price I pay to never have to set foot in this dealership again. For anyone I know who is interested in an Audi, I will happily share my story and recommend that they not do business with Audi Bellevue. read more

The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. I'm not sure how the overall rating is at 4.4 stars with the customer service they provide at the moment. We had the worst service today at the Audi Service Center. We went there to fix a coolant/temperature light issue, but we were forced to do extra work in addition to fixing the coolant issue, all to jack up the price. The total cost came out to be almost $5000. What shocked me was that the labor alone cost $3310 while the parts were only $1522. The service advisor was of no help other than to use scare tactics to make us pay more. They lost a customer for sure. I hope others will be wary of this organization, and think twice before taking in your car for servicing at Audi Bellevue. read more

Audi Bellevue - Car Dealers Near Me - Bellevue, Washington

I used to give Barrier Audi a 5star Rating. Since they're now "auto nation" I have to change that. I have taken my Audis for service there for years but now it's not worth the toll on the bridge. The last time I went in because it was overheating (they had forgotten to hook up the radiator fan ?!) for some unknown reason they felt it necessary to unhook the dash cam, breaking it in the process. Then they tried to blame it on the tow truck driver. I used to say that they were a class act. Now I'm just disgusted. Never again. read more

I see why Audi of Bellevue has such a low Yelp rating..Price gouging.. To be brief...I needed a part, a tube of touch up paint. I called the parts department and was quoted $20.00, This seemed high so I called University/Seattle Audi/ The cost was $9.97 Want to pay 100% more for parts and be disrespected like this ? You probable don't.. Enough said. read more

I liked this place before because they helped me a lot! However, my recent experience with the staff has been really bad! They don't care about their customers and their customer service is extremely insincere in following up and the staff is rude! I gave them plenty chances to fix things and they just kept making more mistakes! And they were not even bothered, they apologize for the sake of it and then just do nothing about your problems! I would never recommend this place to anyone... read more

I recently had an average experience with this dealership. This review is more about my purchase experience vs. quality of the product itself. Full disclosure: I don't frequently purchase vehicles so I have limited experiences to compare with; my review/comparison is drawing from my experiences with local Land Rover, Honda and when the Bellevue Volvo was still a Barrier dealership. My initial experience with the sales staff was relatively pleasant. I ended up working with three sales people over the course of 2 1/2 days. Once I was able to get someone to help me, they were pretty accommodating and communicative. I do have an issue with the fact that I never once was greeted by or introduced to any sales management. I saw them sitting behind the glass office and even made eye contact when the sales people would go and have a conversations with them but never once did they attempt to come over to say hello. I've had to go back several times to handle business such as picking up my license plate etc. and it seems like every time that I've been back, I find myself standing at the front of the showroom for several minutes (alongside other waiting customers) just trying to get someone to greet me. Several sales people will walk by and not say anything so the last time I just walked up to the manager office and knocked loudly on the glass, opened the door and told them that nobody's helping or greeting the customers. I get that this is a larger, high volume store - but the experience hasn't been equitable to the expense of the products that they're selling. My $.02 - Go in understanding that you're going to have a transactional type of experience and not a personable one. read more

These clowns are IMPOSSIBLE to talk with over the phone -- their automated system tells you are 10th in the queue regardless of when you call. The callback option results in no callback. They promise upfront service pricing, but there's no way to actually get that. Total run-around. read more

Since I figure people with negative experiences tend to write reviews more than people with positive ones, I thought I'd throw my good one in to somewhat balance the scale. This is a review regarding my experience with service department. Initially, I scheduled my 25k maintenance for my 2014 Audi A5 a couple weeks out, so I could secure a loaner car. 5 days ago, I had an emergency battery issue and was told I could bring it in a few days early. Kevin Reed was a boss. I'm not saying a literal "boss," but a "boss" in the way people in the late-2000s used it. He was patient with his explanations and made the entire process painless -- even finding me an Audi loaner car (which they didn't have to do). The maintenance and repairs took one day. ONE DAY. I was able to pick it up this morning and it's back in good shape. In summary, Kevin Reed is a boss, the service department works fast and does good work, and I'll be coming back to Audi Bellevue for all my future car needs. read more

Very dishonest people. They have markups of $6,000 or more on average and tell you that they have "calculated the best possible price to keep the haggling out of the way." Even worse is "the price you see is the price you pay" gimmick. What an insult for any human being that has an IQ higher than grasshopper. On the other hand, they will offer you one third of what your car is truly worth ("1 Price" rule only applies when purchasing from dealership). They will offer $5k with no shame for a car that is worth $15-16k, regardless of how immaculate and perfectly maintained. read more

I love my Audi A3, I hated the entire process of getting it from this Audi Bellevue dealership. This yelp review has been long overdue, but I finally got around to writing a review of the process. I don't know if Hayden Krall still works here, but he was the salesman I had to deal with. Hayden is the worst car salesman at Audi Bellevue, I hope you have the opportunity to chose anybody else but him. He gave me the worst service I have ever received at a car dealership, my first mistake was believing in him and Audi Bellevue. First, we were in the process of purchasing a car from him when he literally up and sold it to someone else. He promised me this car. I had to wait a month before another similar one was available to me. Hayden did nothing for us, he didn't even apologize for the error. He told us to sit tight and wait. A general manager or someone offered to give us floor mats for the hassle, but we never received any. That doesn't do us any good. Weeks past and when he finally sold the right car to us, I'm supposed to get a charging kit for my phone. That's the package I bought with my car, Hayden decides to offer a iPhone charging cable to me that isn't compatible with my version of iPhone at the time. Seriously lame move. He then offers me a cable that is compatible but only if I write a 5-star review on yelp or an amazing review on google and mention his name. He's basically holding my cord hostage and literally blackmailing me with 5-star reviews. A few days later, I eventually walk into Audi Bellevue and explain my situation to some other salesperson who gives me the cord with no fuss and no coercion. I have a family now and I'm looking into getting a Q3 in the distant future. You can bet that I'm never going back to see Hayden Krall for any future car purchases. Stay as far away as possible. read more

This was my 2nd experience at Audi Bellevue and it was once again a great experience. The customer service was the best I've ever had when buying a car. I feel like a got a good deal, there was no pressure, I came in with a target number that I thought was fair based on my research and they did better than that. I got a good deal on my trade as well. Cole, Alex, Matt, and Katheryn were all great. They are committed to making sure you love the car you buy and you have the best customer service throughout the process. Thanks for the exceptional service. I love my new car! read more

Doesn't answer emails or calls in a timely manner. Pushy sales people. Snooty as well. Gave me the "what's preventing you from buying this car now? Why are you walking away? " slimy car sales tactics. How about I'm just not dumb enough to pay $900 a month ($3500 down) for a silly little s3 (rs3 is about $1200 a month lol). I've had many performance cars from other big German brands and all I can say is- horrible, I repeat horrible lease rates compared to BMW and Mercedes. They will always be the third fiddle German if lease rates continue to suck this much. read more

Every time I've called this location I've been put off or asked to call back later. Today I was asked to Google the phone number for finance rather than being transferred or offered the number. I bought a BMW instead. read more