Favorite Audi dealership for service. I will only visit this dealership since the staff is very nice and helpful I will be back. read more

Audi Devon - Car Dealers Near Me - Devon, Pennsylvania

If I could give 0 stars I would. I called on a Saturday about a warning message on my A4 and it took four times to get to a real service person. After determining that the car needed to be seen, I was sent to scheduling where I was given the only option to bring my Audi in for service in 15 days. I realize the a Monday expectation would be magic, but would expect at least an appointment in the week is possible. This is the first Audi we've bought, Mercedes before, and I would say that service and response here is poor. Maybe they don't have enough technicians, if so, maybe buy a car, however plan to find another dealership for service. Sales group is great. read more

Had a bad experience with Michael brock two years in a row. Barely communicates. Gave an estimate only for it to be doubled. Doesn't answer the phone. read more

Took Q5 in for service because of a thumping noise when turning on a Friday. I was told they had to keep the car until Monday. I called and emailed the service person 6 times over the next 4 days to find out the status of my car without a response. I also called Lee, the service manager, and left a message of my problem. No response from him either. Finally, I received a call informing me MOST of the issue was resolved and I could pick up my car. I guess ignoring client calls is their idea of customer service. read more

I have been a customer for 12 years. In the past the service department has been great. Unfortunately, it has turned into an extremely poorly run unit. Excuses, excuses, excuses is what you get now. Simply answering the phone is a rare occurance. Different answers given when your "service director" is unreachable. Repairs supposedly done but NOT. Amazingly, NO apologies or consideration after being a loyal customer for years. Not to mention mechanics state you need repairs that are not true. Stay away!!!! read more

I've bought 12 cars in the last 20 years across different brands and this is the best dealership experience I've ever had. Tom Himsworth is the absolute best sales person and the service department is very well run. Highly recommend. read more

While the service team (Andre and Josh) were polite and professional, the issue that I had with my car was not resolved. A creaking and scratching sound in the front suspension is not normal in a car with only 20,000 miles on it, especially for a "luxury" car brand. Their reluctance to investigate the issue even when I provided TSBs that address creaking from the front suspension is unbelievable. The TSBs clearly show it as an issue and it wouldn't of been issued as a bulletin if it wasn't a problem. read more

This place does a good job but they will take your money. 1. Definition of mechanic's saying things need to be replaced when they do not. 2. Service Managers really do not care about you or your car! They will purposefully bill you more. I would use another dealership - I had two audi's spanning a decade and used this dealer. Looking through the records I found the mess they hide in their financials. Be Weary read more

Incredible car-buying experience with Tom Himsworth of Audi of Devon!! From start to finish, we were impressed with Tom's mix of friendliness, professionalism, courtesy, efficiency, and knowledge of the vehicles! We felt respected and cared about at every step of the process. After saving the funds, waiting for Mark to retire, and moving from two cars to one, we purchased a beautiful Audi Q3 S-line Premium Plus SUV. When a minor glitch developed with the vehicle, Tom moved heaven and earth to make it right... and to do so quickly, calmly, pleasantly - with keen attention to our time, ensuring we never had to wait. I'm not going into the details of the situation and everything Tom did for us, but suffice it to say that we were beyond impressed! Tom had the autonomy to make a big decision to turn things around, and we were impressed with the support he received from the dealer management. We looked at the Q3 at several dealerships. Still, we chose Audi of Devon because we wanted a long-term relationship that included our commitment to servicing the vehicle at the dealer of purchase. We'll service the vehicle there and recommend Tom Himsworth to anyone looking for an Audi. We love our beautiful new Audi Q3 and would give Tom ten stars if we could. We haven't been this impressed with an agent's service at any store... or at any other place in years. Tom and everyone at Audi of Devon heard, respected, and treated us like VIPs! Thank you, Tom! read more

Very helpful service advisor today and took time to help me get a service appointment and ever topped off my oil himself. Beautiful service waiting area. Class A service. read more

No matter what the problem is they have an excuse for everything. Tire issue? Audi doesn't make the tires. What? But you sold them to me on my car. 3 blow outs later.Car has a recall. Schedule an appointment a month in advance. They cancel because they have no loaner cars. Got those new tires they recommended. Have a huge bubble and crack . Call Audi. They say call Audi road side assistance. 7 hours later..... car never picked up. 3 calls to tow truck driver not answered. Countless calls to Audi Roadside and 2 calls to dealership. Surprise.... Car still here today. Good thing I wasn't on side of road. Audi Roadside dropped the ball and ended up calling me at night saying they had no one to tow a it was now after hours and if I want it towed I have to pay or wait until today! Wtf Dealer calls this morning to tell me car isn't there. Ummmmm yeah it's still here. Left them messages yesterday and never heard back. Of course, it's not their fault. Audi roadside is to blame. They are Audi Devon. I should complain to Audi USA. You are Audi! Take care of your customers! I bought my car from you. You are Audi aren't you! First and last Audi. Don't buy here. Get a BMW read more

Review is for the service department. So far had two below average experiences which doesn't leave me thrilled with the Audi Devon service department. First experience, I scheduled my car for 5k oil change service. Came in for the appointment and they told me it's a fault of 2017 models to alert to bring in the car when it's actually not needed. I couldn't understand why they didn't call beforehand and tell me not to come. It's a 2017 model scheduled for a 5k service and according to them there's been a slew of these issues. Way to be proactive... about wasting people's time. Second experience was last week. My car's parking sensors malfunctioned without any external trauma. I made an appointment asap for 4 days out and the rep, Michael, specifically said no loaners available, only a complimentary Enterprise rental, but it should only be a three hour fix. I get there for the appointment and it happened that over the long MLK weekend someone backed into my car and I found the damage the day I was due to bring in the car. I get there and the rep, Andre, calls Enterprise for my rental. Apparently it was never booked, so he asks me any reason why I wasn't offered a loaner. BEATS ME!--May as well ask the customer why they weren't offered a loaner and their rental car not booked. So magically they find a loaner even though I asked about one as soon as I got to the appointment and the same rep said no. Next I explained what happened with my car being driven into and the rep nearly accused me of trying to pull a fast one by them and get a warranty repair when it could have been an external cause. They'd have to charge me $150 for a diagnosis fee if it was caused by external damage. Of course they could tell from looking at the car's logs when the issue started, but I left feeling a bit put off. I'm young, afford a nice car, and not part of the old boy's club, so that automatically makes me suspect. Additionally, trying to get a hold of someone on the phone for a status update at the end of the day was a disaster. I was connected to voicemail or transferred 3x after the service rep hadn't proactively kept me updated during the day. Was anyone going to call me and let me know whether my car was ready or not EOD? The fix was definitely NOT a three hour fix and took them two days. This was yet another miss on the communication from working with Michael to set up the appointment. If it wasn't for the proximity to my work, I'd go elsewhere. I'm not thrilled with Audi Devon's rap sheet of experiences and feel they have lacked professionalism in the customer service offered both times I have visited. read more

Service Dept. is a disaster. I had problems with their lack of response in the past, and this time I spent several thousand dollars on repairs, only to have the check engine light come on as I drove it home. Took it back and they found the mechanic had damaged a valve which then needed to be replaced. However, they didn't have the part. More delays, no apologies. After finally picking it up, I found another problem. Got an appointment, took it back, and they didn't touch the car. No phone calls, no explanations until 530 PM when I was told they would get to it first thing the next day. By 1 PM the next day they had still not even looked at it. No apologies. I took the car home, and will never return to Devon Audi. This after spending thousands and having used their services for 8 years. Don't ever go there. read more

Didn't buy my RS5 here but now only come to this service department to get it taken care of. And the main reason is because the service manager Joe Kranz runs a tight ship and makes sure things get done right. He listens to your concerns and is one of the most respectful and professional people I have come across in the auto service industry. The service at Audi Devon is very close to what I expect of people working on vehicles of this caliber, but what really stands out is their desire to continually improve and hear feedback from the customers. The service advisors and technicians are excellent for the most part and really pay attention to detail without cutting corners. There is a small viewing glass in the waiting area where you can see some cars being worked on in the large, fairly clean garage. As an example of their work ethic, having recently swapped out summer tires for the upcoming winter, I was fortunate enough to be able to see the whole process through the window. What I was interested to see was if they would use torque wrenches to put the lug nuts on or if they would just blast it to oblivion with an impact wrench. True to form, I saw the tech torque each bolt on to Audi specifications with the torque wrench. That spoke volumes to me, as many other places would not have taken that time and could care less about stripping the threads on the nuts. With this level of service being provided and with Mr. Kranz at the helm, they have earned a longtime customer. And to be honest, I hold car dealerships to very high standards since there are so many to choose from to get your car serviced. I'm glad I found this place, and Audi Devon is one that you should check out for yourself too! Service Department- Staff: 5/5 Facilities/cleanliness: 5/5 Vehicle turnaround time: 5/5 Trustworthiness: 5/5 Sales Department- maybe will be able to review them with the next purchase.... ;) read more

This Audi place is awesome - I would come back for service - they took care of my car but the price is very steep but I think it's because it's Audi and their parts are just expensive. However they are responsive and they let me wait with my dog which is a plus for me read more

It took 3 visits to get my one tire replaced. Poor communication within the service team itself contributed to that. And on my first visit, the service advisor told me the replacement would be covered by warranty ... but when it was finally replaced on my 3rd visit, he told me it wouldn't be because my 5-year tire service plan had just expired a few weeks prior ... until - just as he was about to ring in my credit card - I enquired why the warranty on the tire (which I just bought from Audi Devon in Nov/2020) wouldn't cover this ... which prompted him to check on that, confirming that indeed, yes, it would be covered. Bottom line: poor service, wasted customer time, and - if not for MY promoting THEM - wasted money. read more

I enjoyed working with Jeff Haddad form the initial trip to Audi Devon to driving away with my new car. The dealership always had plenty of parking, offers clients beverages, is clean and nicely laid out. Jeff was very knowledgeable and when he didn't know something right away (I was buying an updated model in its first year out) he found out and got me the answer. Jeff was also prompt, courteous, and provided great advice and customer service. If I am in need of another Audi, I would go through Jeff again. Additionally, the purchase process was handled very well by Nathan - there's always too many pieces of paper but that's the state of PA - but the process was done efficiently and Nathan was very pleasant to work with. read more

I brought my SQ5 in for an oil change. While the service department is very nice and did a good job on the vehicle, they essentially lost my car for about 45 minutes when I was told to come pick it up. They looked all over the lot, then we drove around the lot, and my car was in fact missing. Eventually they determined that a technician took my car out by mistake to calibrate readiness monitors (this service was not needed on my car, but another similar car.) He eventually returned with my car. I was offered an apology and a future tank of gas to compensate for the 1/4 tank that was used while they drove my car around for the 45 minutes it was "lost." I get that mistakes happen but this was a pretty big one and to have a customer searching for their vehicle for 45 minutes is pretty crummy. Everyone was nice enough about it, but customer service doesn't end with nice. When you make a mistake like that, you ought to make it right by the customer in some way. Sadly they lost my business by dismissing this mistake. read more

Don't buy the dent insurance. It's worthless. I've owned 5 BMWs over the years. Then I bought an A6. I like it. But the skin is aluminum foil. Not only will they not cover damage from acorns - acorns! - they won't even refund the remaining insurance balance when I went to cancel it. They won't even return my call. I've call a half dozen times. No response. So here I am. I have never given a bad review in my life for anything. I love my A6. But I'm going back to BMW. read more

I have had nothing but positive experiences from this dealership. From the sales to the service department the customer service is good. I prefer this dealership even though it is further away from me simply because they are always accommodating when needing a loaner car when having my car serviced. The minor hiccups I have experienced aren't even worth mentioning as no business is perfect. I currently lease my Audi Q3 & although I more than likely won't renew or buy my car I would definitely recommend an Audi and or this dealership to anyone whose in the market for a new car. This facility is newer, clean & inviting. It's located on the Main Line near he Benz & Maserati dealers. If your in the area take a look around. So much to see and enjoy! read more

I continue to have great experiences with the team at Audi Devon. The sales team, led by Leo Sam, takes the time to listen and really understand what I'm looking for. They then take a very transparent approach and work with me to structure the price/financing in an open, honest and no-pressure manner. I was over milage on my Audi that was coming off lease. Again. the team worked closely with me to determine that there was equity in my car and helped me to avoid paying the over milage fees. The car delivery process is equally as excellent - Tom Himsworth ensured that everything was perfect in my new vehicle and that all of the many settings were customized just for me. Lastly, Demery really does make the paperwork process quick and painless - no high pressure and always trying to help. I highly recommend Leo, Tom, Demery and the Audi Devon team to anyone looking for a new or used Audi. read more

Audi Devon - Car Dealers Near Me - Devon, Pennsylvania

My Review of Audi Devon TeamMitchell 4/16/2019 Reason For Visit Service "Excellent service, very accommodating " We purchased a 2016 A6 from another dealership. Our A6 had previously been serviced at Devon but we thought that the Audi dealership in West Chester would be closer for us so we went there for help with open recalls on our A6. Well, we were not well received by Audi in West Chester. Let's just say, we felt like they didn't have the time of day for us....they put us on a "waiting list" for the Recalls and frankly were very short with us. So off to Audi Devon we went. A completely different experience there. They couldn't have been more accommodating and friendly. They got us in that next Monday for the recall service (we stopped by on Friday afternoon). Talk about fast service! We were told about the entire service history of our car, too. They went above and beyond to make us feel welcome and a part of the Audi family. Thank you!! read more

Impressive sales floor... great process from start to finish. Jeff, Demery, Brian, Frank... thanks for making this baby mine Hope to buy many more.... JZ. read more

My wife and I were on sight inquiring about the 2018 black Audi a6 Stock #: U3419. Pursuant to meeting with Karl, I was instructed that due to Covid, we could test drive the vehicle on our own. While I have no issue with that, I found it interesting that no one in the showroom was wearing a mask, except for my wife and I. Post our test drive, Karl spent ZERO time or effort to go over the vehicle or any features, nor did he make himself available to us upon our return. I had to inquire as to his whereabouts. We then proceeded to discuss price, and he alluded to his position and I to mine. While this communication is not about the cost of a vehicle; I in all of my years of living have never had a salesperson ask me why I didn't go to another dealer to purchase a vehicle that I presented for comparison. I informed Karl that I did not need financing and if we struck a deal, that all I needed was a bill of sale, and would present a draft the following day. While I am very slow to call racism, the sense of indifference was profoundly unacceptable. I found my interaction to be far less than professional, courteous and inviting. I currently own an Audi a6, purchased at Audi Willow Grove, and can tell you that my experiences were vastly different. Regardless of whether I am purchasing new or used, I expect a certain level of respect and professionalism. read more

Their Service Department is excellent - they were super accommodating and went above any beyond on a Saturday, highly recommend!

I just called to get information on purchasing 4 new tires. The guy I spoke to was incredible ignorant! Not only was he unhelpful he was overall rude! I just purchased my car from Audi Devon in May and had a wonderful experience with the sales team. I have yet to get my car serviced, but I know I will never use their service department. read more

This dealer used to be our favorite dealer. We have always taken our 2 Audi's Q5 and Q3 to them. The highlight of working with this dealer was the service center but not anymore. Lately their service department has been providing really poor service. When you call there is always an attitude. I have Audi care and have come to expect a certain level of service which has definitely gone down. Not sure what has changed but I am not buying my next car from them for sure. read more

Brianna - I appreciate your reply, however, I believe you missed the point of my review. Yes, I find it ironic that the "new" tires were manufactured the same year as the car, and 30k miles doesn't really seem to be enough miles to warrant a new set of tires, but the reason for the poor review was the arrogance and rudeness of the employee. I am sure he would not have spoken to my husband in that way, and that is what I find unacceptable. read more

I traveled in from Massachusetts for the holidays on the 22nd of December, and upon arrival the coolant level light came on in my Q5. The level was quite low, and clearly not safe to drive 300 miles home on the 26th. I showed up when they opened (no appointment!) hoping they could at least fill it enough for me to get home and go to my local dealer. Even though they were booked solid (and closed for the next two days) they not only did the full pressure test on my car and replaced the coolant pump, but they also did the full safety check AND car wash, returning my car to me by 5:00 PM. I couldn't have been more impressed. Thank you to Audi Devon for the fantastic service. I'll consider scheduling my services around visits to PA to enjoy this level of service again in the future. Special thanks to John for his communication throughout the day! read more

Some of these reviews crack me up, buying a luxury car and not driving it doesn't mean it'll retain its value... my 2013 911 which I paid 125k for is worth barely 75k now, luxury goods depreciate much faster! (unless you're buying a very limited run collector's car) Ever buy a Mercedes? As soon as you walk out the door with one, you lose $15k off msrp! I worked with Pablo in purchasing my 2017 S3, I went into trade in my tired daily Beetle, looking for a used S3 in their lot. I ended up buying new since I was offered a generous deal, and they even located the color I wanted at no extra charge. Ask for Pablo, he is the most honest and straight forward sales rep I have seen to date. The finance manager did try to sell me the usual tire protection, and extended coverage plans, which I am not a fan of. But, to be fair, every dealer does it.. even my Porsche dealer does the same read more

I've been taking my Audi to Devon for over 6 years. This past month I brought it in for an oil change. A day after picking up my car (please note when I picked up the car the driver's side door was open) my window was not closing correctly. It was getting caught on the frame. I called Audi and brought my car back. The service manager told me they only did an oil change. Not correct. They did an overall assessment of my car and told me I needed a new battery and the control arm bushings were suspect. They offered opening up the driver's side door to see what was wrong. I brought the car back the following week. During that week I had my mechanic look at the car and replace the battery (1/2 the cost of Audi with a correct Audi battery). As I only put ~5k per year on this car the bushings were fine. When I made the 2nd appt at Audi the service guy mentioned that the "failing battery" could be the cause of the window he was silent when I mentioned I had had it replaced. I got the car back from them and they said window was off the track, repaired, all good. Again, the driver's side door was open. On my drive home the window whistled. After opening or closing the driver s' side door the handle needs to manually closed. REALLY? I'm done. Audi Devon, you should have made this right - not wrong. read more

Bought an expensive car there and was sorry in retrospect. The nice treatment ended immediately after the sale. Very unprofessional and not consumer oriented sales manager. Don't even return calls to a good customer. Great service department though. No complaints in that regard. The sales manager should be selling Chevy's! Not Main Line material. I recently learned that the sales manager, Larry, was let go some time ago. They wised up! The new sales manager is very nice and helpful. She helped me recently, and was most pleasant. read more

It is impossible not to be happier with my Audi Service experience. From my Sevice Consultant, Kyle Laws to the kind woman employee who helped me operate the super coffe maker it was almost a pleasure to experience the personal attention, the quality work and the well trained and courteous personnel. The waiting areas, including the noise free one are well maintained and allow for enhanced concentration and relaxation. And, I was out and ready to take on the day in the time predicted. read more

Great place to bring your car for an annual oil change. Making an appt was simple. I called 2 days ahead and got a spot for first thing Saturday morning. They honored my online coupon and service was completed in least than 2 hrs! Amazingly, they didn't find anything else wrong with my car or try fix anything. Waiting area is spacious with TVs and comfortable chairs. The area also has a drink bar area with an array complimentary beverages while you wait. Huge lot of new and used cars to look at while you wait. Great place. I'll be back for service and most likely to buy a new car. read more

I can't say enough good things about the service at this dealership. Over the past three years I have never had less than a 10 out of 10 on every level of service. They are prompt, efficient, impeccable, reliable, friendly and charges have been very reasonable. An A+ all around for me! read more

Scheduling my 45K mile service was a breeze and they were very flexible with appointment times. The check in process was quick and easy, and there is a monitor with your name on it when you arrive and return. Bill, who coordinated my service, was friendly, knowledgeable and organized. The service team also did a great job and I got my car back looking much better than I left it! read more

There is nothing worse than car troubles when you're from out of town and it's Labor Day Weekend! Thankfully Kyle and Audi Devon took the sting away from this trip interruption. Despite a busy Saturday, Audi Devon was able to squeeze in diagnosing my A3's sensor failure. The two Kyles in Service were both extremely helpful. While my vehicle was out of warranty they were able to determine that they could cover my failed sensor due to a warranty extension. Fantastic news on an otherwise expensive repair. Even better despite the holiday they were able to order the part to arrive the Tuesday after the holiday. They were able to work on the car so I could come pick it up from DC. This is what Audi service is all about! read more

So happy with my new (used) vehicle, which is in excellent condition. My salesman, Gary Smith took his time to explain everything to me and it was a very thorough and easy experience. Overall, everyone is so welcoming and they have such positive and genuine attitude. I live over an hour away, but I will for sure continue to give them business whenever I need anything done. read more

I made an appointment at Devon Audi to replace a rear taillight and bulb. When I arrived I was greeted extremely friendly as always. I stated that I had an appointment at 9:00 A.M. which was checked and accepted without question. As i started towards the waiting area I was acknowledged by Johnnie who always assist me with details/questions/decisions/finalization. He told me to have a seat in the waiting area and he would meet with me shortly. When you are in the waiting area it is very noticeable how friendly the customer service managers are with each customer. They are extremely knowledgeable/understanding and respectful. Those types of courtesy actions make your coffee you are drinking much more enjoyable. The atmosphere and surroundings are already as comfortable as home. The car service repairs can be rated a number (10). The Audi repairs are always completed as a personal dedication to each customer. I must add that Johnnie is among the best managers - friendly smile with an executive/business attitude. ALWAYS choose Audi Devon for the best auto service. read more

Audi Devon knows the definition of Customer Service. Since the purchase of my car (Love It) three years ago, I've never been disappointed; always treated with respect. Bill Finn is a favorite of mine; he's professional, thorough, responsive, keeps me in the loop, loaner car always waiting. A wonderful experience. Audi Devon is perfect. read more