I shopped around online for a couple weeks and I'm so glad I decided to do business with AutoLenders of Exton. Cliff the sales rep and Juan the financing rep were a pleasure to deal with and could not have been more accommodating. I give them 5 stars with no hesitation. read more

AutoLenders - Exton - Car Dealers Near Me - Exton, Pennsylvania

Salesman Joe Clark was a pleasure to deal with. Friendly, knowledgeable and a true professional!

I recently purchased a used vehicle at auto lenders of Exton. And I can confidently say it was the best carbine experience I've ever had. From the moment I walked in the atmosphere was welcoming and positive it immediately set the tone for a great experience. Brian, the sales person whose system he was outstanding he was friendly, helpful, and most importantly there was absolutely no pressure throughout the process. It's rare to find a dealership refill genuinely cared for an auto lenders of Exton delivered that and More I couldn't be happier with my purchase. I'll definitely be returning for future car needs a highly recommend auto lenders to anyone looking for a stressful and enjoyable car buying experience. Thank you, Ryan and Sar and the entire team. read more

Had a great experience buying my car! Go see Tommy in Exton Pa! Everyone was very kind, thorough, and knowledgeable.

I spoke to Anthony first told him what I was looking for , he looked and he found a few options, went in to the Auto Lenders in Exton, Spoke and delt with Tommy and Anthony! Both were very pleasant and helpful . They found exactly what I was looking for. I would highly recommend this dealer! read more

Don't waste your precious time! Run, do not walk away from this dealership! Blatant BAIT & SWITCH! I had an appointment to meet with Ryan yesterday to do a test drive on a "specific" car. I received a confirmation text one hour before my appt. When I arrived it quickly became very clear to me at the car I was to 'test 'drive' was not there. The first clue was when ryan showed me the carfax report & it showed the "trim" was "premium" not "Touring". It then showed the interior was "black" not "brown". When I questioned ryan about that, he assured me that it was in fact brown & the carfax report was not correct!! After then wasting even more of my time ( i won't bore you with the details), when he escorted me out to the lot to do the test drive, i immediately saw that the interior was in fact, black, at which point I handed the keys back to him and said, I was no longer interested not only in the car, but in their dealership in general. There are plenty of REPUTABLE car dealerships out there. I learned the hard way that AutoLenders is NOT one of them. read more

I had a great experience with AutoLenders. Ryan was very helpful and made the process smooth and easy. I would absolutely do business with them and him again. Even his co-workers were helpful the minute I entered the building. read more

Great experience, no hassle philosophy, super selection and professional staff. Ask for Joe Clark, like dealing with a family member.

Everything went so smoothly and I wanted to explain Ryan and John and everyone at Auto Lenders in Exton, Pa are honest, they really want to help you get a great deal that works out!!!They totally took out all the stress. We love our 2021 Subaru!!! read more

BUYER BEWARE As a follow-up to my already terrible experience with Auto Lenders, I can confidently say this was the worst service I have ever received from any business. After knowingly selling me a lemon--a vehicle that was supposedly "certified safe"--the car completely broke down after just 25 miles. It was totaled and required a new engine. For two weeks, I was left without a vehicle while dealing with corporate. They eventually told me I could swap for another car, but when I went to look at a similar vehicle (same year, same model, fewer miles, and only slightly more expensive), things somehow got even worse. Not only did they barely offer me any discount after what they put me through, but I couldn't even bring myself to test-drive the car because of a glaring issue. Here's the kicker: the dealership's sticker, which is usually placed in the bottom left corner of their vehicles, was instead deliberately placed in the top left corner. Why? To cover up paint and body damage. This was an intentional act to deceive potential buyers. How can you trust a business like this? You simply can't. They actively try to hide damage, clear engine codes, and sell you dangerous vehicles under the guise of being "certified." It took over a month--from October 17th to November 19th--just to get reimbursed for my down payment after returning the vehicle. This experience was not just frustrating; it was outrageous. Now that the deal is undone, I can assure you that I will not let this happen to other consumers. I will be taking my story to the news, the Better Business Bureau, and the Office of the Attorney General's Bureau of Consumer Protection to expose the unethical and unsafe practices of Auto Lenders. Avoid this business at all costs. They are not trustworthy, and their practices are downright dangerous. Protect yourself and your wallet. FIRST REVIEW I recently purchased a 2021 Ram 1500 from Auto Lenders in Exton, and while the initial experience with the salesman, Mike, was smooth and efficient, everything fell apart just 18 hours later. The next morning, with only 25 miles on the truck, the check engine light came on, indicating an engine problem. When I returned to the dealership, I spoke with the service tech, who casually admitted, "That was the truck that needed to go back to the dealership." He went on to explain that they had cleared the code and hoped the issue would "resolve itself"--completely unacceptable! Why any reputable dealership would knowingly sell a vehicle with an engine issue is beyond me. The manager, John Schwartz, was no help either. He essentially put the problem back in my hands, stating that the dealership's departments don't communicate with each other, so the salesman wouldn't have known about the issue. This kind of disorganization is shocking, and it makes me wonder how many other vehicles they've sold with problems like this. Even worse, John told me I needed to make an appointment at a Ram dealership to resolve the issue, offering no assistance, no courtesy vehicle, and no loaner car. I will never do business with Auto Lenders Exton again and strongly advise others to avoid them as well. This level of negligence and lack of accountability is disgraceful. read more

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Getting car good. But getting gap insurance back, terrible still waiting after 7 months keep being told 6 to 8 weeks or never call back.

Great service. Kept up to date on what was happening with the service. Drew was awesome and so was the technician

If there were negative stars I would give them. We were told that they would email all of the loan paperwork and everything, and we never got anything. I have called so many times and my lawyer has called requesting it and oh we will send it and nothing. We didn't even have our car a week and it was being towed. Engine light is on every other week with some high priced fix. We were talked into the extended warranty that covered nothing that was wrong. I still haven't been able to drive this car without it breaking down for more than a week. We brought it into the garage there and they tell us it is an old code only to have it break down a couple days later and find out it wasn't an old code. It was a high price fix. The last code will cost us $3000 to fix and when they pulled the records on the codes from the machine we found that they were clearing this code even before we bought the car!! We were told this was the only car that they could get a loan approved for, we had to take this one. We were without a car so we took it. Boy did they see us coming. We have been trying to sue them for deception but can't get ANY paperwork on the car to proceed. It is ridiculous. I wouldn't recommend this place to anyone. read more

Friendly service. Knowledgeable about the process. Went smooth. Gave me a solid cash offer towards my purchase for my trade in.

Cannot say enough about the excellent service I received at Auto Lenders in Exton, Pa. Everyone was so courteous and there was never any pressure to buy, with no typical sales pitches. I was offered thousands more on my trade than was offered to me by Scott Honda in West Chester, plus I got a better car for less money! (that's a WIN!!) Go to AutoLenders for whatever car you are looking for, if they don't have in Exton, chances are they can bring it from another one of their dealerships. ( no obligation to buy) Such a pleasant, happy experience. Special shout out to my sales consultant Naz Rahman, thanks again, Naz! A 5 star experience from beginning to end! Colette O'Connor read more

Updated: I will give credit that they reached out immediately after the Yelp was posted from Corporate. That was appreciated but not enough to get me to return to the Exton Service location. I agreed to try Another location going forward. Will update and hoping for a positive experience and by that I only mean uneventful. Here we go again. Brought car in for inspection. The failed it because of a license plate lamp and squeaky wipers. They were supposed to call with the part number for the lamp and never did. I replaced lamp and wipers and came in for verification and sticker. They said car needs entire reinspection. A week and a half after they inspected it. When I questioned it they reversed and said only that part need to be reinspected but not sure when they would get to it...what is the appointment for? I asked for the name of the person in charge they said no one is in charge. . I'm sure that's why service doesn't matter here at all. I stated never mind I would call Corporate and be if the people laughing at me with Dana said he is from Corporate how can he help after he was waiting on me the whole time. I guess they think it is funny to lie to customers and then laugh when they call them on it. Funny my fiancé was looking at a trucks here over the weekend. Not buying from here again. read more

Pros- Vehicle price was solid, rate from CU was solid. I am happy with the actual purchase of the vehicle itself. So-So - Despite all the attempts to present itself as a Carmax type no haggle, no hassle sale, I still had to re-focus the staff on my total financed and not a monthly payment. Had to sit through a 4 box......initial rates they offered to me were an insult. Had to threaten to walk to get the rate I ended up agreeing to. Trade in number was substantially less than the automated email system offered. Cons - AGGRESSIVE sale of the vehicle service contract. To the point where you feel like you aren't allowed to leave without it. Cancelling it is a massive PITA. No different than a sleazy captive new car dealer. Wonderful, but a shame it has to get there - Corporate rep was outstanding at empathizing with my issues and getting a resolution. read more

Terrible customer service. Clueless sales staff. Nothing like the Jersey locations. One of the worst sales experiences of my life. read more

AutoLenders - Exton - Waiting area. - Car Dealers Near Me - Exton, Pennsylvania

Bill and company were great. Great deal, answered all questions. Super nice folks and easy process. Highly recommend.

Purchased a beautiful vehicle from AutoLenders Exton last week. Could not be happier with the purchase or the experience. Luckily, my wife and I were assisted by sales consultant Bill Holcomb. He was knowledgeable and accommodating throughout the process, as was management at location. All staff we interacted with were extremely professional and courteous, and the facility is top-notch. There was no pressure or gimmicks used to encourage a purchase, and the process was simple and enjoyable. I would recommend this location to friends and family. read more

While the purchase experience was smooth, it was not perfect. I was Allie to take the car without an inspection being completed so I had to bring it back, which really was not the end of the world. A few weeks later i took out the second key fob and realized it was missing a part. I called customer service, who punted me back to my local location. When I spoke to service, they punted me back to my sales rep, who basically said I'm SoL, there was nothing they could or would do and suggested I reach out to a dealer to order a new key On my own dime. I'm pretty disappointed in this treatment. I won't entertain purchasing from auto lenders again. Also beware of the forceful tactics to purchase extended warranty's. It's big at auto lenders. I've purchased from dealers, carshop and carmax so I've experienced them all. if you want to make an positive impression you failed here. read more

I took my dad here to get his dream car. We purchased the car and it's a lemon. It hasn't even been two months of my dad having the car and it has already broken down twice. The sales person who sold us the vehicle I believe they fired. They haven't even sent the registration for the car. They told us that the warranty on the vehicle was for 6,000 miles then turned around and said it was 5 years. My dad has been there 3 times because of the check engine light. Every single time they told him they fixed everything but just turned the check engine light off and gave him back the car. The whole time there was a leak in the coolant system that they didn't fix. We've contacted them multiple times and now they are saying nothing is covered under the warranty. Now my dad is left on the side of the turnpike because of their lack of service. And a high bill to tow the vehicle back to Auto Lenders. Thank you but no thank you. read more

All cars will break at some point. I'm happy with the service received, I have the Allstate extended service contract and I haven't paid a penny for anything that has gone wrong with my car. read more

Vish and JJ were AMAZING just such an awesome experience with these guys, this was our first time buying a car and they truly helped us out with getting within our price range and meeting our concerns!!! read more

Purchased a 2018 Honda Odyssey with Chang at the Exton location and the sales process was very smooth. They offered more money for my trade-in than with CarMax so I traded my car in with Auto Lenders. After a week or two, I noticied minor issues with the minivan and the service department took care of it quickly (at no cost to me). They replaced windshield wipers for me, replaced all 4 brake rotors due to a high pitched brake squeal that occurs at times, and my first oil change was free. I've been very satisfied with Auto Lenders and their service department. Would recommend them read more

Update on issues. The service manager Rob was very helpful in resolving the payment for fixing the engine they put in. All costs were covered by Autolenders and they gave me a free oil change for all of the trouble. read more

Where do I begin... started the process with a sales rep on tuesday. After test driving a few vehicles we went back to his desk to go over a few things. While this was occurring the rep ran my credit without making me aware or asking for permission, we hadn't even told him we were interested in purchasing one of their vehicles. After the sales rep and his boss found out we were just shopping around, they both became very hostile and accusatory. After 30 minutes of trying to leave we finally got out. For the next two days i received numerous threatening phone calls and text messages of the "manager" (who ended up not even being the manager) of him trying to convince me to spend $16,000 more then what i told him i had a budget for. Numerous times i explained my budget and he refused to listen to me and would constantly talk over me and talk down to me as a young female. Also, he refused to provide us with any break downs of cost for three days straight until my boyfriend pried it out of him. I told the "manager" multiple times we were not interested in working with them any further and he would not stop calling me. He made numerous rude and unprofessional remarks about my budget and again was very predatory. The entire experience was so frustrating, overwhelming & outright unprofessional. Not to mention 3 out of the 4 cars we test drove had tire pressure lights on, we're leaking oil and one that had terrible breaks. I would not recommend this to anyone. Please do not shop here!! read more

I purchased a used car from this dealership. Within one month the engine had a timing problem which required the engine to be replaced. The dealer purchased a used replacement engine without obtaining any paperwork on the replacement engine. After it was installed other issue developed which required further maintenance. There were non stop repairs with this vehicle that has caused us to not be able to drive the vehicle for the majority of time that we have had this vehicle. After speaking to the service manager replacing engines at this dealership seems to be a common weekly practice. Buyers beware if you purchase a car from this dealership. read more

When purchasing my vehicle the experience of course was great. The service department HOWEVER HORRIBLE took my vehicle to get serviced there everyone knew what was going on with my vehicle except me. They ran a diagnostic test for $800 told me I need a new engine that would cost $18,000 wrote up to the warranty company I was not getting my vehicle serviced because I choose another place to get serviced that was more convenient for my busy schedule . So I took my car somewhere else they looked at it actually did the work not just ran a test and the vehicle runs just fine. No new engine needed. I called and spoke with someone in that department because this was a case of typical you need a man to go with you or they will tell you anything smh but after the conversation I could tell she was full of it to. That would be the same as someone coming to my office for a stomach bug and I tell them they have cancer EXTREMELY horrific and unacceptable. A lot of ASSUMPTIONS went on in my case my car sat for days even with an appointment main reason why I was going elsewhere I would not recommend this place to nobody very unprofessional and write up something without even talking to me oh wait did I mention that they released my vehicle to who they ASSUMED was my husband and it wasn't but without confirming it with me read more

Worst car buying experience I've ever had. Where do I begin... They were dishonest about "sap" on the car. Turned out underneath so called sap were chips in the paint that they would not fix. They told me to bring it in and they would take care of it, but they did nothing. The first time I went to test drive the car it was about to rain. They told me they needed to change the windshield wipers so it was not safe to drive at the moment. When I finally purchased the car after the first rain the car leaked and flooded. They did fix it after I was adamant about it, but it was clear that they knew this issue ahead of the sale. They are selling cars with known issues...the first car I test drove had vibration in the seat and steering wheel at 50mph. If I hadn't asked to drive the car home I would've never known about it. They had someone drive the car from NJ that morning so they obviously knew of the problem, but did not disclose it. They even tried to prevent me from driving it on the highway. Very shady, be careful folks. read more

My experience was a very good one. I called several times while my car was being serviced and Dana was patient with me. Thank you Auto Lenders service department for doing a superb job of customer service read more

I just purchased for the first time from auto lenders in Exton my sales person was Mario he was great had a good experience. Add one or two issues that I need you to trust and they were amazing and scheduled me within a week to get the issues taken care of. I would definitely recommend them read more

Had a great experience. Car was originally in NJ dealership and was brought closer to me in Exton. Purchase process with sales rep Bill was quick and painless. He offered to have me bring back for re-inspection as the inspection was 2 months old. Also re-balanced the tires which took care of vibration at highway speeds. Overall I was very pleased with the experience and would recommend them. read more

Bought a 2014 Jetta from here in March, the first month I owned the car it spent 3 weeks in the shop. Extremely disappointing customer service and rude associates over the phone. I cannot express how frustrated I am with this dealership. read more

Since it does not give the option for zero, I guess I have to give one. Bought a 2018 white Honda Odyssey EX-L from the exton location. Red flag number one was when one of the sliding doors would not unlock. We bought with agreement that autolenders would pay to fix the door. Come to find out the van had extensive water damage and rust behind the door and in the trunk, and Honda dealer told us it was likely in an accident and had major electrical issues. We believe our salesman, Jeff, was aware of this being he told us at least ten times he recommends purchasing the extended electrical warranty. Nonetheless, they told us they would swap it out for another just like it. However, when the employees who told us when we bought it that they'd take it back if a severe issue was found, suddenly became unresponsive. That would be Juan in finance, and Jerry in service. Doug in service told us he would be sure to inspect a similar odyssey, and that he would "take it from here, and complete the touchdown play!". Then proceeded to ignore calls and messages, and when we drove back to dealership the van had smoker smell and had clearly been in an accident. Yasir, who is also apparently a "manager" said he would personally inspect the van and even do a water test on it. However, just like the rest of these guys he ignored calls and messages. There was overspray all over the body, and was on similar vans as well. The bumper had clearly had work done to it. Their customer service is laughable at best. They reel you in and make you think they are so friendly and will take care of you, then when a problem arises it's crickets. Let it be known that apparently everyone there is a manager, until they give up with persistence and reveal they are not a manager. Shame on them for knowingly selling an unsafe car to a young family with young children. I firmly believe these guys purchase cars that were in accidents, then fix them under the radar so it does not appear on carfax then resell. I should add that we told them how we had bought a car with water damage in the past, and were paranoid of that and that's why we spent so much time inspecting the vehicle (there were no signs, the vehicle was actually flawless), and they all assured us they do their "120 point inspection" and have never had issues. They did finally make it right by buying the van back from us, however it took a whole day at the dealership of them trying to force us into one of their other cars. Do yourself a favor and save some time, do not fall for their games! They certainly had us fooled. read more

AutoLenders - Exton - Rust and water damage - Car Dealers Near Me - Exton, Pennsylvania

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I went to Autolenders to help narrow down my car search after having a bad experience at a Nissan dealership. Glenn and John (trainee) are the BEST. I can't express how much they helped me! He answered ALL my questions in detail, and was extremely patient. We spent 3 hrs there just looking and talking about cars. I was not pressured whatsoever into buying today. They are a different kind of sales place and that's why I love it!! Very comfortable there and ALL the staff was helpful. I am going to go back and purchase a car there. I HIGHLY recommend Glenn and John. The best car place ever! read more

Ended up getting us into another vehicle and giving us what we paid for for the Camaro. Overall not a terrible experience just wish they were a little better at communicating. read more

I bought a car that happened to have a fault on the dashboard. Shame on me I guess but I was given an I owe you to have it fixed and was promised resolution so i suppose typical sales rep swindle. I have spent the past two weeks calling them to schedule this and I continue to get avoided. Voice mails have been left with the service manager who calls no one back, and I've since spoken to the sales rep again as well as the store manager. I get no calls back. I now have a car with a faulty TPM sensor, and a broken soft top, and the dealership could care less. Don't buy a car here, it's not worth the risk read more

Arrived at this location and was interested in test driving a vehicle. Was able to test drive the vehicle I was interested in all was good there. I had them give me a trade in offer, the guy asked me how much I was looking to get and after telling him he laughed. Moving forward we did all the numbers and my wife and I were asking questions. Every time my wife asked a question the guy was very rude to her and made it clear that she wasn't going to be on the title and I was pretty much telling her to shut up. The sales guy was very rude and unprofessional. Asked to speak to my wife privately and the sales guy followed us around like a puppy dog. I was on the phone and he had the decency to ask me who I was talking to, like it was any of his business to begin with. He continued to talk over me as I'm on the phone so I had to walk outside. After talking numbers with my wife, he continued to ask "so do I have a deal or what?". He gave me my trade in value which wasn't the best but he kept criticizing my vehicle and picking it apart. He continued to try to get me to sign papers saying the deal was final. After some negotiations, I did purchase the vehicle. He than says it will need inspection stickers because it didn't have any and apparently the gas stations around are not open so he can't fill the tank (this was at 6pm). He asked me to come back and they would put stickers on and fill my tank up. So confused because there is a wawa close by that was open. I asked for this in writing and he stated that "they didn't do that". It was the most stressed out I have ever been trying to buy a vehicle. Never will I go to this place again and I recommend that you do not come here, take the extra time to drive to a reliable dealership with great communication and customer service skills. read more

So a week ago I attempted to use their EXPRESS buying system! Supposedly you pick your car, buy online and pick it up! Well thats a flat out lie!! I called them to pay and they WOULDN'T let me! Yep! WOULDN'T let me! Told me they don't do express and I had to come into the dealership 4 hours away! There was no way I could purchase the car any other way!! So it was a week of back and forth nagging ect ect - I tried every way possible to buy online and have transport pick it up and all my offers were refused! So we just couldn't make it in that weekend and rescheduled for the following weekend ...In the meantime they kept lowering the price of the car!! I offered to pay them $15,000 a week before when they wouldn't let me! Then they lowered it to $14,495 ....then Monday at 4am for no reason to $14,295!! Then low and behold I get a call today its sold to someone else!! I believe they were trying to sell it before we got there to someone else for spite! Theres no other reason! These jerks literally lost the company $500 for no reason whatsoever!! I never haggled the price!!! Idiots!!! The express buy/free ship on cargurus is FALSE ADVERTISING! The little video and site for express buying does NOTHING!! Its useless!! They need to stop advertising free shipping to Pittsburgh because thats a lie!! And if I were the owner?? Alex D. would be gone!! Terminated!! Feel free to contact me with any questions I saved all text messages and emails for reference. Little do they know my husband's company is always looking for car dealers to work to supply with their fleet of 200 company cars!! I would absolutely tell them do NOTget near these pond rats!! Not only did they loose my business they lost a heck of alot more!! read more