I had a good experience. The scheduling was not ideally ended up waiting for about an hour.

Went here to test drive some vehicles. The staff was incredibly patient, friendly and knowledgeable. There was some really annoying protestors out front and the employees kept calm and acted very professional despite all the losers with picket signs. Tesla makes an amazing vehicle and this is a great location to visit. read more

Had an amazing experience, my demo drive was great wish I could remember who the guy was who showed me how to work everything he was amazing so shout out to him, if he sees this please let me know your name lol but overall an amazing experience and definitely recommend this dealership will be back to buy my car !!! read more

Test Drive department sucks. They are a lot of Haters there. You come to test drive and they watch you and shut the car off numerous times while driving. Like Tesla but would not buy from Devon they would get a zero if I could rate them that way. They mad because we are looking at buying a Cyber Truck. Which is it we are black or young or both. Ask Tim and Patrick I have videos of them that will be given to corporate they should be ashamed of themselves. I might put them on social media. read more

This Devon Service Center did a full battery replacement service for our Model X. The repair was delayed several times. 7 weeks later I finally go to pick up the car and its sitting on their lot with a completely flat tire. The flat was from an inner wheel injury (where the wheel interacts with the car chassis and battery... exactly where they've been hoisting things up and down and not anything relating to normal wear and tear or the wheel/ground surface). The car was dropped off without any flat tire issues. When I brought this up, the team shrugged and tried to blame it on a slow leak (which apparently didn't have time to manifest during the entire 2 months the car was with them and then magically sped up right when they fixed it at the last moment). They asked for $600 to assist. Dumbfounded by the treatment of customers at this location. I have had great experiences at several other locations in the northeast. read more

Tesla - Devon - Car Dealers Near Me - Devon, Pennsylvania

I bought a Tesla today model x , to get the car took all day by the time i got it everyone was leaving when i drove off some miles with the and first using the brakes i felt a sudden shake and the car didnt stop all the way they gave me a bad vehicle. read more

The gentleman who helped us with looking at a Tesla was a drop dead look alike of Adrien Brody. He was very professional and kind if I were gonna get a Tesla I would definitely get it from him! We went to the Tesla dealer on West Chester Pike , in PA Just in case Mr. Shyamalan wants to stop in and chat to the young gentleman read more

Dropped off my car for some minor warranty things to be done before it expires. Tesla is a different level compared to a traditional dealer. read more

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Great service on the test drive. We may buy a model Y because of the people's kindness

Not always accessible through phone or email. two way contact is not always easy done

I would say my experience was a little lackluster. It was ok. We were excited to pick up our tesla at the appointed time...but had to wait about 20 minutes. That's ok, things happen. But I felt like it was wait after wait after wait. A different person checked in with us every so often then we would have to wait again for 10-15 minutes. All in all we were there for 90 minutes, with a a total of 20 mins contact time with reps. I'm wondering if things would have been different during non covid times? As far as the atmosphere, I'd say any excitement I had going there was sucked out of me when I stepped inside the building. A large open space, a little eery with an area on the side that looked like it was under construction or something (I'm wondering if a car is usually on display in that area). The people are very very friendly, though...but always seemed like they were trying to politely rush off to do something else. I like that they give you a little model tesla (however apparently there were no models for the specific one we got so we got a model of another kind of tesla, lol). The cars for pickup are right in front, parked closely together so people cannot examine their car fully with the person next to them doing the same (opening car doors and whatnot). I guess all that matters is we have the car right? read more

Tesla - Devon - Car Dealers Near Me - Devon, Pennsylvania

Pick up process was seamless! Car was spotless and ready to go. Answered all my questions in a way that a 68 yr. could understand. Thanks again read more

Amazing service yet again from this team! We purchased our own tires and brought them in for them to place on our Model Y! Again the process was seamless, the tech met us in the parking lot, took some photos, spoke through the process, timeline and had our car driving into the garage in under 5 minutes. Our car exited through the other side, under the originally communicated service time, with shinny new tires! Thank Tesla for always being amazing! Keep up the great work and hiring! Another Happy Tesla owner! read more

These guys are first rate and end, had a problem with a small battery on some very cold days. They got me in quickly did the job and I got me out, that's all I was asking for. Thank you so much guys. read more

I bought a model y 2 weeks ago and drove it home it was snowing that day and car did not come with mudflaps, salt on the road peppered both rear doors, i bought mudflaps right away when i got home, i aked tesla to hive me a refund and best they could do is to tell me to bring car for a service and maybe they will, what a clown's , drive 2 hours for free mudflaps, 0 stars read more

Although not the greatest service, seems like the employees are hiding. After my car was diagnosed, they needed to order a part that they didn't have readily available. They scheduled out 3 weeks "to be safe" and would contact me if the part came in early, but they didn't contact me, which was okay. Once my appt came around, I dropped off my car and there was no loaners available, which was somewhat inconvenient, but they were able to get the job done within the same day. Easy pick up with my keys in the car. read more

I picked up my new MYLR from there in December. Even though they were slammed with order pickups they were polite, responsive, helpful, made me feel like an individual and didn't rush me at all. All around a great experience for me that day. read more

They must be under new management. I was scared seeing all the older reviews, but I had a seamless and great experience. The staff were very friendly, kind and thorough. The car was in great shape and I was in and out super quick (although all the pre-delivery day requirements were completed prior to arriving). If you have a pick up here coming soon don't worry about the older comments. This place really isn't that bad. I think they are professional, thorough and kind. I had no issues. read more

I've had multiple issues with this service center.i won't be coming back here, maybe west Chester service center will be better to go to, was told service was gonna be done to my car after waiting 2 hours come to find out I was lied too. read more

Impossible to speak with a "live" person. Communication is virtually impossible. I own two Teslas and enjoy the vehicles but am disappointed with their communication. read more

Unable to provide basic information on a car just sold. Was unable to drive off the lot with a brand-new car. The car was bricked right after purchase. just got off the phone with the operations manager. Dismissed me several times. I did not just pay you 65k for a new car to be dismissed. read more

Ordered a Y in October and was supposed to take delivery in March. Tesla has moved the delivery window about 5-6 times now. Car is finally ready and Tesla sent us 3 pick up dates - none of which work b/c we will be out of state taking our kids to college. When we texted to tell Tesla Devon that they threatened to give our car away to someone else. All we asked was for the next business day. No joke. I've sat on phone well over an hour now and NO ONE picks up. HORRIBLE CUSTOMER SERVICE. I'd avoid Devon at all costs!!!! read more

Nicholas, Yusuf and Collin deserve every promotion, raise, bonus, and recognition possible. I live in North Jersey, but was here for a few days as my dad had died here earlier in the week. I had gotten a flat tire and called around to no less than a dozen tire places in the area, but no one had the tire size I needed. I was towed to this Tesla and saw online that they close at 7 p.m. My tow finally came and we showed up at 6:45 p.m., and I took my chances with the hopes there might still be someone around to help me. I had just three hours before having to drive to Newark Airport to pick up my husband who was coming home from a long trip overseas, and I had been anxious to see him given everything I had been through this week. I explained this to these gentlemen and asked if there was anything that could be done at such a late hour, as I really needed my car back that night. They informed me that the service team had gone home for the night, but that they would do everything in their power to make sure I could make it to pick up my husband. Thomas and Collin called Yusuf, the location manager, who said he was nearby and that he would come in and see if he could change the tire himself. Within an hour, I had my Model Y back with a brand new tire on it, one hour after their official closing time on a Friday night. I was able to make it to the airport in time to pick up my husband, and I couldn't have been more grateful to these three for making it happen. I had been having the worst week of my life, but they all stepped up and made sure that I didn't have yet another headache on my hands. I am forever grateful. Tesla, Elon, whoever can do it, make sure these guys are rewarded for their hard work and most of all, for their compassion. We need more people like Collin, Thomas, and Yusuf in this world. Thanks again, guys. My husband and I already loved our Teslas (we both drive our own) but now we for sure are customers for life. read more

I honestly don't know how this facility gets any good reviews. From the time I picked my car up, my first service appointment, my second service appointment and now today when I went to drop the vehicle off has been absolutely awful. The original purchase of the vehicle was awful. Did not show me how to use one thing on the car. Had to learn everything myself. Chalked it up as covid related. Every single time I have had my car in for service, this team is super ignorant, disrespectful and they seriously don't are about the customer at all. I had three customers in front of me and heard everyone complain and they didn't care one bit. When I finally got to the counter person. He said can I help you.....Yes here to pick up my car.....handed me the keys and said its parked outside. That was it. Today I went to drop my car.....car almost had me stranded last night over 150 miles from home......because it wouldn't charge because a pc of the charging port broke and wedged itself down inside and wouldn't let the charger insert all the way. I was able to dig it out w a pen I found on the ground. I had to disassemble the pen to use the ink pc to get the broken pc out because it was so tight and small in there. I am leaving for vacation and won't be back till June 2nd. I night dropped it and ask for this to be repaired along with the recall notice and another minor problem. Customer service representative called me and told me to come pick up the car......make an appointment online and come pick up your car because I'm too busy to keep it here till then and my lot is too full. I said I am leaving for vacation and won't be back till June 2nd so just keep it till then and I will pick it up when I get back. No I'm too busy you need to come pick this up and get it off my lot. I can't believe this service center actually treats customers this way. I have a service facility and I would never tell one of my customers this. I called West Chester and they said no problem bring the car down and we will take care of it for you when you are on vacation. Now keep in mind the dealership is an hour plus from my house and I did not purchase my vehicle here. I purchased it from Devon. Whoever is running this location should be seriously evaluated and coached on customer service. This is now the 3rd time having a bad experience with service. I regret buying this car because of the terrible and I mean terrible customer service. On another note, they had no issues keeping my car for three and half weeks when they could find an earlier issue. I would call once a week to get status and they would simply say I don't know what's wrong with it. I had to beg for a loaner and they gave me this pc of junk filthy car after asking for one for the 4th time after the first week and half of being down a car. Horrible customer service. Keep in mind the car still only has 15k on it. read more

Saw a video on youtube of one of your workers speeding past at least 4 people going 80mph+ while recording it and letting the tesla self steer, he continues to comment "Gapping the big v8s" and laughing at people who say what he is doing is dangerous. If you want to see the video for yourself, it is on his channel "ZaidProductionsXo" the video is captioned "gapping everyone on the highway" it is a youtube short and it was uploaded on January 20th, 2024. It has 2,000 views and counting. read more

Excellent, I showed up early and they still went above and beyond to make the delivery process as simple as possible.

BRIE at Devon, Tesla told me that all Tesla Model Y cars are now created perfect! (WRONG) They are poorly made vehicles that you read about in YouTube. (TRUE) According to Brie, they are flawless guaranteed diamonds. (WRONG) I told Brie that Elon Musk will be happy to find out that his salespeople would say anything to sell a car. (TRUE - btw - she was actually happy to hear that sarcasm) --- So sad that Tesla has become so desperate. --- So, Do yourself a favor and PLEASE check with YouTube for new and past owners in regards to the innumerable problems with fit and finish problems, paint problems, wind noises, rattles, inability to open Tesla doors, etc., etc.!!! I could go on and on but about Tesla Model Y problems but I think anyone and everyone should think long and hard before buying this car. Do any investigation you can before spending over $65,000 (more than a Mercedes) on a plain-Jane looking car! read more

Picked up my brand new model X which was delivered with a list of 8 to 10 broken items. Had it for 3 months now and the car has been back in the shop for it 7th repair on the handling and the suspension. Learn my lesson and will never buy another car that you don't have the opportunity to test drive first. These guys are Crooks read more

No communication at all. This last nightmare dealing with them they just randomly switched my appointment for me for a time that doesn't fit my schedule. read more

This happened in November 2018. The fellow who delivered the test drive mentioned nothing about any Referral program. I knew nothing about it. He gave me his email address and phone number if I had any questions. A week or so later I ordered a Model 3 dual motor, long range on-line. Done. The test drive fellow calls to ask if I have any questions. "I bought a Model 3". He replied, "You did"? That was the last I ever heard from him as I did develop questions about insurance, documents, etc. Wrote several emails. Never an answer. Guess I was of no further use to him. Was it because HE didn't get referral miles? I sure didn't get any as customer. To this day I have no idea what mileage I would have gotten for November 2018 time frame. It then became difficult to get any one person to be a contact who could keep me updated on why the car was stuck in transit missing the delivery date. I had insurance already based on the VIN. After 10 days insurance on that VIN, I cancelled insurance. I'm going to wait until I physically see the car. I called a half dozen times as no one was keeping me up to date. Finally one fellow said, "We have bad news and good news". "Your car is still in Birmingham. We found an identical car nearby, if that's alright with you"? I didn't consider anything wrong assuming it's identical in every way and can be had for sure in a few days. I have no idea where the car came from, if it was a demo, or a rejected car buy some other customer? I picked up the car. The process was quick. More like rushed. There was no walk-around inspection. It looked fine. Or was it, as I found out later when a detailer pointed out a dent their staff could see. It was in an unlikely area adjacent to the trunk on top of the right wheel area. Car was garaged, less than 600 miles and for darn sure I would have known if I did it. Perhaps some pedestrian banged it with a knuckle (theory from detailer). I couldn't prove It was like that on pickup day, so all I can do is bristle every time I think about it and see it. To do paintless dent repair would mean taking the interior apart to push the dent out. So I'm living with it. The trunk was rather dirty and it looked as if there had been cargo or something carried on inside of it, as a carpet was worn in a strange way. Couldn't they have cleaned it up a little better? There was an upholstery problem. A Ranger Van did come out to my house and a tech repaired it. So that was good. I see YouTube videos of people's wonderful experiences, picking up their cars and don't recognize that was a kind of treatment that I got. For future buyers, take the time and do a detailed walk around inside and out with whomever is pushing you out the door and check everything very carefully. read more

Very disappointing customer service and roadside assistance. Poor vehicle quality. The only bright point was the tesla service center in Lancaster, PA. They got me in same day and repaired my charge port. When you buy a $102,000+ vehicle, you don't expect to be stranded within one week. When you call the dealership to inquire about options, and they inform you that their policy to return the vehicle within 7 days or 1000 miles doesn't any longer apply to you. Then another person comes on the line, AFTER YOU COMPLAIN, and says it does apply to you, its very shady. All this while standing in their service center with multiple signs that tout this very policy. The sales staff leaves much to be desired. read more

Tesla - Devon - Car Dealers Near Me - Devon, Pennsylvania

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Got a flat tire and a mobile tech was sent to replace w a loaner tire, great! Now it has been 2 weeks when it should've been 3 days, and I'm driving around with a scarlet wheel the whole time. Price is high but not unreasonable... it's the lack of communication and delay that leaves a horrible impression. read more

Tesla - Devon - Hey look at me! - Car Dealers Near Me - Devon, Pennsylvania

I own a tesla model x and a tesla model s. i have had four service appointments for the two vehicles at the devon facility. 3 of the 4 appointments were horrible. i am writing about the last one. i brought my model x 100p in about a month ago. i was the only client in the service area, and yet the people there ignored me to do paperwork. this lasted fully ten minutes. the person who did check me in was completely disinterested. it was clear he'd rather be anywhere but where he was. when i asked him questions, his answers were brusque and unclear. when i picked the car up it was the same things...no customers...employees doing paperwork and ignoring me. i called the dealer to complain later on. i guess ryan is the assistant manager. the person i spoke with told me ryan was busy and couldn't take my call. this person said he'd fill ryan in. im sure he did not. when i drove the car away it had a shimmy. even though the tires were to be balanced and aligned, they were not. a month later the car is still almost undriveable. id stay away from service any this facility at all costs. by the way they won't wash vehicles anymore because they said customers complained their vehicles got scratched. what!? toyota washed my 30k prius when i service it...just unacceptable. read more

Horrible experience picking up a new Tesla. Arrived at dealer to find a scratch on the bumper. Then noticed that the door would not close properly. After first suggesting that rubber seals would wear in, they decided to fix it. Got home, opened front trunk and it won't close. Now we don't know if we can drive it back without the hood opening while driving. Also noticed that there are no inspection stickers -- you would think they would have explained that we need a safety sticker and need to get it done within 90 days. They clearly did not do much to make sure that things were working and we were informed. read more

There is no choice but to use Tesla service if you drive Tesla. They have good service but terrible road side assistance.

Terrible customer service. No communication, follow up, or follow through. Missed delivery date. Horrible experience

I can't say enough for the Tesla service center at Devon. They're friendly, competent, and trustworthy. I brought my 2015 S in for repairs. I live more than an hour away, so they loaned me a nice car free of charge till mine was ready. The repairs were extensive and the techs had to get deep inside before they knew everything. Customer service kept me informed every step of the way. I've had the car back for almost a month now and everything works perfectly again. To my relief the final bill was 15% below what I'd authorized. They could've gotten away with a higher bill, but they were honest about it. And get this: three weeks after I paid they issued a $385 refund. Their own inventory checks told them I'd been charged for a part that had turned out to be unneeded. They could've just been lazy and kept my money. The terms were so technical that I wouldn't have known the difference. Instead they went to the effort to call me, explain, apologize, and give it back. Beat that. I've dealt with dirty auto repair shops (and other businesses, too) who went out of their way to cheat me. It has cost me not just money but peace of mind. The people of Tesla Devon are a cut above and have earned my loyalty. read more

The service staff has always been courteous and helpful. I've been there for care maintenance and mcu repairs. Yes, the part took A WHILE to arrive but this the gamble I took with Tesla since my first purchase with them. I've dealt with this center for a long time and Ive seen it push through many logistical issues. The company is still young and learning however I rather deal with Tesla any day rather than the other mainstream dealerships and their fake warranties which are rarely of any use. Also had the pleasure to deal with some of their Mobile staff which were beyond professional and helpful. and finally recently had the pleasure to test drive a car. The appointment was easy. My advisor was insightful and ready for all questions and issues. If anything, the store needs to be bigger or they need another Service Center nearby to help these guys deal with the overflow. read more

I came in on 11-10-23 to pick up a preoredered new Tesla model Y. After signing paperwork, I walked out to the car and noticed a defective uneven warped front hood. Reps (Matt) took the vehicle to service dept to tried and fix but the issue ended up worse than before. After discussing options with reps, I felt it would be safer for my family to get a different vehicle. If visible defect was overlooked what other unseen issues lies within. Our request was denied by Operations Advisor Collin, who states that once a vehicle is registered to me, no one can unregistered a vehicle. I pleaded for a different vehicle but he said there is nothing he or anyone can do after numerous requests to speak to a manager. I feel that this is a bait and switch scheme. I felt this type of business is predatory made me feel so helpless. I also contacted the office of Attorney General to make them aware of the situation and the business practices that goes on in Tesla of Devon in Pa. I left the dealer without the defective car. read more

I went to the Devon center for front driver side tire air losing. And it cost me $51.68 and took me about 2 hours for the inspection (including the inspection for noisy). The center offered me to replace a new tire at $550 because they were not able to find the leaking. I declined the offer. But next day I went to a local tire shop and the owner took less than 5 minutes without removing the tire to find a leaking in the center of the tire. They only charged me $10 bucks to fix the issue. When I reported the issue to the Tesla customer support, they told me that if the local shop could fix the issue , it doesn't mean that Tesla believe it should be fixed it because they are very conservative on repairs. Seriously ? If they are talking about the mechanic or electric issue, I could understand "CONSERVATIVE " BUT for the tire leaking ? It doesn't make sense for me. As a Tesla lover, I'm very disappointed in the quality of their work and service. read more

Tesla - Devon - Car Dealers Near Me - Devon, Pennsylvania

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