I purchased a 2024 Audi RS 7 from Audi Kirkwood under the clear agreement that it was Certified Pre-Owned (CPO). Months later -- and by pure chance -- I discovered it was never actually registered as CPO with Audi of America. I was sold this vehicle under false and misleading pretenses. My initial calls to the dealership were ignored. After persistent follow-up, they eventually acknowledged the mistake and promised to fix it and provide documentation. To this day, that documentation has not been provided, and my most recent email has gone unanswered. Instead of being proactive, the burden has fallen entirely on me to get answers. No apologies, no nothing. For a vehicle of this value, this is completely unacceptable. This is a clear case of misrepresentation, and I am now considering formal complaints with Audi of America, the Missouri Attorney General's Consumer Protection Division, and other consumer protection and media outlets. If you're thinking of buying from Audi Kirkwood -- be extremely cautious. Promises made at the time of sale may mean nothing once the deal is done. read more

My experience at Audi Kirkwood was terrible at all levels, other than getting me to walk through their door. The internet put me in contact with a salesperson who informed me that all inventory of the model I was considering had been marked down to invoice pricing. My salesperson made sure I knew he was highly sought after and that his time was limited, as he was also working with another customer that day. I got to test-drive only one new car for roughly 30 minutes, which left me uncertain, and I told him so. I did tell him we could look at the numbers. After that, my unease grew as I felt I wasn't getting a fair offer on my trade. It was 2k less than other dealers had offered. They firmly told me, "we will lose $1,000 by taking your trade." At that point, I stated I would rather keep my trade and receive the $1,000 discount, so they would not lose that money. They promptly declined that offer. To make the trade point even clearer, they were only offering me $2,000 in trade for my Range Rover. Somewhere around this timeframe, a comment was made about "already spending 8 hours with me," and later, "that only $200 in commission would be made on the deal." The salesperson had already arranged for a car to be prepared for me to purchase before I had even agreed on the price or decided to buy one. I started to feel pressured and guilted into making a decision. As a stereotypical woman alone, I caved and agreed. During the rest of the buying process, the advertised "dealer discount" was used to tout why I was getting such a great deal, and why their hands were tied at the advertised price. I became so aggravated during this part of the process that I was about to leave the dealership when they offered me the option to return and get my trade back for the $2,000 by the end of the week. The next day, after arriving home with the new car, I let them know I was coming back to pick up my trade. I did end up doing so. Getting the trade back ended up being such a cluster that it would take paragraphs, and I will refrain, since "they were doing me such a favor." All I can say is this whole negative experience ensured I will never return to this dealership, not even for service. I am likely to resell or trade the car at a loss to get the memory it holds out of my sight. Also, if you buy from this dealership, be aware that you will be handed an arbitration agreement when signing the paperwork, as if it is a required standard document. It prevents them from being sued, even if a faulty car kills you. I was not even aware I had one until reviewing my paperwork at home. The salesperson emphasized the importance of positive reviews for him from the moment we were on the test drive. I felt pressured into proving one of those as well, and if you've read this far, you can tell I chose to share my experience instead. read more

I just purchased my first Audi and am so thrilled with the experience and the car! Jasmin Trifunovic did a great job communicating and arranging everything for me from the test drive to the final purchase documents with Brandy. He even pulled a car from the showroom for me to drive, because I liked the color of it (and ended up buying it). The managers are personable and friendly. I highly recommend Audi Exchange Kirkwood. read more

Audi Exchange Kirkwood - 2023 S5 Prestige - Car Dealers Near Me - Kirkwood, Missouri

Dealership misrepresented the car as new when it had been previously titled and then refused to adjust the selling price. Terrible at communication, it took 29 days to receive titling paperwork and then it was incorrect. read more

Smooth process from start to finish. Not the typical car buying experience (and that's a good thing). Highly recommended Ben Redmond for sales. read more

Hats off to the audi team of Jasmin, Mike , Brandy and Jonathan. they made my first audi experience memorable. great deal on my trade and went the extra mile to make sure i got a great rate . looking forward to many years of business with you guys. read more

This place is a Gem if you ask me, the Staff truly go above and beyond! That Josh Jackson is a RockStar that really goes that extra mile!

Jazmín took excellent care of us getting us a BMW X7 and we love it! Friendly staff, very honest and straightforward, available and responsive. Car was fully serviced and detailed and in excellent condition! Strongly recommend! read more

Audi Exchange Kirkwood - 2020 BMW X7 - Car Dealers Near Me - Kirkwood, Missouri

I have the pleasure of working with an amazing Sales Manager Patty R. Working in sales for over 20 years, I'm a big positive feedback person. She has provided the "go the extra mile" service working through some hiccups, She must be an absolute asset to your dealership. I highly recommend working with this company and Patty! She's knowledgeable, professional and personable! read more

Dealership did not remove and destroy plates on trade in as stated prior to auction and now we are receiving citations from the City of Chicago on the traded car. Do not trust this dealership it does not have your best interest in mind. Transaction Sept2022 and we have receipts read more

unbelievable buying experience. The staff did an amazing job taking care of us. read more

Audi Exchange Kirkwood - Car Dealers Near Me - Kirkwood, Missouri