I received a text and email the day before my scheduled tire installation, notifying me of their…read moreearlier availability. Upon my arrival, I was greeted in a professional manner. I purchased Bridgestone Dueler tires at a significantly lower price compared to the dealership & labor cost was also reduced. My car was returned to me at the promised time, which I appreciated. This branch features a spacious & clean waiting area, along with nearby food establishments in case you get hungry while you wait. Overall, I am very satisfied with the service provided & the value of the tires. It's also important to note that with every tire purchase, customers receive several complimentary services, including free rotation, rebalancing, air checks, tire inspections & flat repairs.

Customer service is great!! Had a slow leak so I ran to their store at 5:30 hoping they could look…read moreat it. I don't normally like to do this to a business knowing they close in 30 minutes. The employee was very accommodating and took a look. Unfortunately it couldn't be patched so he recommended a few options. I accepted and he said "we will have you out by 6:30." And he did! They have my business for as long as I live here! Great customer service!!!

I've had a rusty old 2000 Honda Civic for the last 7 years that Geneva Tire and Auto has kept…read moretruckin' along. They always do good work, keep me well informed on exactly what's wrong, what the best and most cost efficient way to fix it will be, and get the job done on time. They'll tell you when someone else could do the job better or cheaper, and talk you through any DIY repairs you might be thinking about. Fair, kind, and efficient! What else do you need!? A dog. You need a friendly shop dog. And they have that too.

Honest and straightforward, they let you know upfront they can't compete with big box prices on…read moretires but we prefer to spend a few extra on tires to support small family business rather than corporations. Prices on oil changes, brakes, other car maintenance/repairs are competitive. Dog friendly store, so bring your dog! One of the owners even does nail trims for $10! Our dog wouldn't let anyone trim her nails until we came here. Leave your car and stroll historic downtown Geneva or, on a crummy day, you can hang out, work on a puzzle, have a cup of coffee, play with one of their Goldens (if you don't like dogs, they keep them crated). Interesting antiques for sale, too!

Been coming here for almost ten years with a variety of beaters and newer cars. Matt and Adam have…read moreconsistently been upfront about what is necessary and what I can get away without having to fix for a while longer. They have offered fair prices for everything and have never tried to upsell me like other places do. I have been able to ask them questions on all my vehicles and they will give straight forward answers in ways that are easy to understand for non mechanics.

All repairs in the past have been done well and the guy at the counter went out of his way to keep…read morethe cost reasonable.

They are very thorough . They had my son's jeep in for many repairs. I expect them to stand behind…read moretheir work and warranty. I trust them and that means a lot in today's world!

Matt is a high quality tech. I always can count on him for going above and beyond. I've been…read morebringing my car to Suburban for years.

I had a lingering issue that my local mechanic (who I generally trust) quickly identified as a bad…read moretransfer case. Above 40mph, my car made a rumbling sound. The repair would cost about $2k. I wanted a second opinion so I brought my car out here, 45 mins from my apartment, but close to my parents. After about an hour or so, they gave me their opinions of what's going on. It was *similar* to what my mechanic said, but instead of the transfer case, they showed me a bolt from my differential that was rubbing and shaving metal shavings into the differential oil. There were several other things. They honestly let me know that it probably wouldn't be ready until Monday at the earliest (this was a Friday afternoon), which made since because this wasn't a quick job, and they needed to get some replacement parts on. Additionally they're only open til noon on Saturday, and not Sundays. I called them on Monday to get an update. Joe explained everything thoroughly to me on the phone. Letting me know how they were planning to resolve the various problems. They also changed their mind on 1 problem, and identified an issue that was masked by the rumbling sounds. This was my front left wheel bearing. They replaced my rear diff, serviced my front driveshaft, transfer case, rear driveshaft, full front left wheel bearing replacement. Indeed it took almost a week to complete, but the problem has been fixed and it's been about 2 weeks now. Also, they get the benefit of the doubt because some of the delay was caused by two of their partners giving bad parts. First, the brought a part for the front, not the rear. Second, another supplier brought in a used part that Joe said was not up to par in quality, so they didn't use it. Extremely pleased with the work, and the staffs knowledge and friendliness. I only really worked with Joe, who was a 10/10, I can only imagine the other managers are as well. Nice job!!!

Force you to come in for inspection for a quote if any kind, prefer to act like a dealership and…read moretry and upsell you in person I guess. Not to mention when they did finally quote they were more than double the other local shops around for brakes. Would not recommend, better going to the dealer at that point.

Really not busy on a Tuesday night so good time to shop. I always buy paper goods, gluten free…read morepizza and Alerflo here for the consistently good prices on those items and look for what's on sale. I like the option of self checkout or with an associate. Parking lot at this location is laid out very weird. Gas was only $2.69 so filled up the tank too.

Rude workers. The…read morethree frontline managers in red seem to be overwhelmed and unhelpful. Cashiers are very rude and seem to be uninterested in working. There were a few notable employees that were helpful, the gentleman who helped me place a hold an item for later pickup, the electronics guy, the guys that assisted with loading my truck and an older gentlemen that seem to be stocking. I wish this was NOT my nearest Costco as we spend a lot of money with Costco. This particular location needs some cleaning, structure, organization and management should probably be trained better or replaced. Save yourself the headache and drive a little further for a more pleasant customer service experience.

I had a good experience at the Geneva location. They disposed of my spare tire very easily and for…read morefree. All I had to do was drop the tire off at the front office.

Went in for an Uber inspection at the Dekalb location on Wednesday and was told I needed new tires…read more Was not charged for the failed inspection. Got new tires and went back for an inspection at the Geneva location since my tire shop is out here and was failed for windshield wipers. Was told I would not pass unless I paid an extra $25-35 for wipers. Was charged $26 for the failed inspection here. This is a money-grab. Here's the streaks:

My van had a flat tire. They weren't able to fix it so we had them replace all 4 tires, after they…read moregave us a good deal on it. We brought the car almost at 7 pm and it was ready the following day at 1:30 pm. Thank you!

I would absolutely trust my car and its care to Kyle and team simply by the way that they do…read morebusiness. Last November, my car died and I had it towed to be diagnosed. Turned out it was a total loss so I needed to junk the car. However there were some title snafus that took 6-8 weeks to work out with the DMV - and I wasn't able to get my car out of there until quite recently. They neither charged me for looking at the car to diagnose the issue nor did they ever try to charge me for the over 2 month period where they allowed me to leave my car on their property or insist that I have it towed. Having a car die and needing to purchase a replacement is a stressful event and Kyle and team were so kind and patient. Because they didn't do any actual work on my car other then diagnose it I can't speak to those skills but these are the kinds of people I want to give my business to.

I was nervous in going in because there were so many low reviews on yelp…read more Gary took care of my tire. Included the rotation. And his tech explained thoroughly why I require a new tire. Peace of mind. For a fair price.

I've been a loyal customer of this specific store for over 30 years! I will NEVER go to this store…read moreagain. I've bought multiple sets of tires for 5 different Jeeps, 1 minivan, 2 mini coopers, two sets of 6 tires for my former light weight motorhome. I brought in a tire from my Jeep Liberty to be repaired under the road hazard warranty. They denied it, claiming the tire was too worn. The tire had more than double the tread left over the wear bars, approximately 1/3rd the tread depth. Mind you, I just had another tire on the same vehicle repaired a little over a month ago. He looked it up and said "oh that guy is no longer there - couldn't follow instructions." Like ya right. Just making stuff up to force me into new tires prematurely. I remember the service guy, he was actually pretty sharp and had good mechanical aptitude. So I will not go to this store again and now I question my loyalty to Bridgestone. I've bought Bridgestone tires for everything I own, including my motorcycles and my current heavy class motorhome. About 6 months ago, I wrote Bridgestone corporate asking them the technical difference between two of two of their tire types for my Goldwing. All I got was a reply sales pitch, rather than the actual difference in characteristics. This makes me question Bridgestone as a company over all. My experience with the local store is the final nail in the coffin.

Very thorough and honest staff. Attempt to clarify and explain things well. Trust them like family…read more Glad they are close by for my maintenance needs. Mike Anderer Geneva

They are a honest, reliable and knowledgeable. I wouldn't bring my car any where else.read more