David has been hands down the best service advisor I've worked with over multiple visits. He is consistently honest, attentive, and truly takes the time to explain everything clearly without ever making you feel pressured. It's rare to find someone so trustworthy and genuinely focused on customer care. Every experience with David has been professional, smooth, and stress-free. He is always communicative, helpful, and pays close attention to every detail, which makes a huge difference. Exceptional service like his is hard to find, and I highly recommend asking for David if you're bringing your Audi in. read more

very good service! He always gives me very quickly and nice hospitality. Also, he arrange the best schedule for me.

Hayden was amazing he knew what he was talking about and really helped us out! Super kind super thoughtful love Hayden!!!!

This is now my third Audi, and I can't say enough good things about the team there. Over the past three years, Mike, Leo, and recently on this car LaQuan have consistently provided exceptional service and made every experience feel easy, seamless, and genuinely enjoyable. What stands out most is how intentional they are with their customer care. They always check in, make sure everything is running smoothly with my vehicle, and are quick to help whenever I have a question or need assistance. Buying or leasing a new car can sometimes feel stressful, but I've always felt comfortable throughout the entire process. The negotiations have always felt fair, transparent, and respectful, and the team goes above and beyond to make sure you're taken care of. Every time I walk into Fletcher Jones Audi Costa Mesa, I'm greeted with professionalism, kindness, and a level of service that keeps me coming back. It's rare to find a dealership that makes you feel valued long after you've driven off the lot, but this team truly does. Thank you, Mike, Leo, and LaQuan, for consistently making the experience such a positive one. I highly recommend Fletcher Jones Audi Costa Mesa to anyone looking for outstanding customer service and a team that genuinely cares about their clients. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

I contacted Audi Fletcher Jones at aprox 8:00 a.m. Hawaii time / 11:00 a.m. California time because I was ready to purchase a vehicle listed in their inventory. I was prepared to buy in cash and repeatedly made clear that I was ready to move forward and needed to know what they required to complete the sale. Over the next 8+ hours, communication was extremely poor. I was largely ignored, despite trying to get a straightforward answer about how to place a deposit or finalize the purchase. With about an hour left before closing, I was told the vehicle I had been trying to buy all day "might be sold soon" and that someone would update me as soon as possible. No one ever followed up. I understand that cars can sell quickly. What I do not understand is why a dealership would leave a serious, ready-to-buy customer hanging all day rather than clearly communicate whether the vehicle was available or whether there was another buyer ahead of me. I have never had to work this hard to give a dealership money. If you value clear communication, your time, and basic professionalism, I would be very cautious about doing business with this dealership read more

I have been a customer of Fletcher Jones for many years, and once again, Andrey in the Service Department provided an outstanding experience. I brought my 2022 Audi e-tron in for its scheduled inspection, and he made the entire process seamless. He arranged a loaner vehicle and ensured that my service was completed efficiently, getting me in and out without any issues. I genuinely enjoy bringing both of my Audis in for service because I know I can always count on receiving first-class customer care. Andrey's professionalism, attention to detail, and commitment to customer satisfaction are a big part of what keeps me coming back to Fletcher Jones. Thank you for another excellent service experience. read more

Came in for annual service check. From moment of dropping off the car to pickup everything was well organized. They offered ride and pickup for me as my car insurance had wrong information. Very professional and the car was serviced within the same day. Love it. It was very busy on Juneteenth day but they were efficient. Love this location. read more

Audi Fletcher Jones - Inside - Auto Parts & Supplies Near Me - Costa Mesa, California

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I have to highly recommend the VIP treatment at this Audi dealership. They have provided excellent, honest sales expertise. I was a customer of Walters in Riverside until this weekend. Instead of providing VIP sales, and service, Walters failed on all levels when Fletcher Jones shines. Glad to do business with Fletcher Jones Audi. read more

Bita was easy to work with and provided exceptional customer service! Also thank you Ray in finance! We are very happy with our new purchase and to be part of the fletcher jones family! Excited to learn we get free car washes anytime and can also park our vehicle here if we ever fly out of John Wayne- nice perks read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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Overall amazing service...shoutout to David who's been my service advisor for many years now. He's always responsive on text messages, gets me a loaner when needed and my car is never in service for very long. ;) read more

I highly recommend Audi Fletcher Jones Costa Mesa, especially for your automotive service needs. The customer service is consistently exceptional, and the team always goes above and beyond to ensure a great experience. A special thank you to Andrey Semenyuta for his outstanding professionalism and dedication. He is knowledgeable, attentive, and truly committed to providing excellent customer care. Every visit has been smooth, efficient, and stress-free thanks to his help. If you're looking for a dealership that values its customers and delivers top-notch service, Audi Costa Mesa is the place to go. read more

I had an outstanding experience with Audi Fletcher Jones from start to finish. The entire team made the process of turning in my Audi S5 and purchasing my new Q8 incredibly smooth, transparent, and enjoyable. A special thank you to Mike Reyes, Leo Cerillo, Mo Saab, and Paul Abrahams. Each of them went above and beyond to answer my questions, keep me informed, and ensure I was comfortable throughout the entire process. Their professionalism, knowledge, and customer service were second to none. Buying a vehicle can feel stressful, but this team made it easy. They were honest, responsive, and genuinely focused on helping me find the right vehicle rather than simply making a sale. I couldn't be happier with my new Q8 and the experience I had at Audi Fletcher Jones. If you're considering an Audi, I highly recommend working with Mike, Leo, Mo, and Paul. They have earned a customer for life. read more

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I worked Naeil Droubi on a recent repair I'll just say this... he's the best if you are looking for great service ask for Naeil! Tim Rodriguez read more

Thank you Kimberlee, I appreciated your phone call. I felt that the complacency and lack of empathy that Natalie exhibited was not over looked. I know you felt as I did this was very unacceptable behavior by any member of your team. You renewed my confidence in the fletcher jones auto group Thank you read more

Walked into Audi Fletcher Jones expecting a pretty typical "used car" experience... and walked out honestly impressed. I wasn't there shopping for a brand new $90k Audi--I came in for a used Jeep. But the way I was treated, you'd think I was buying one of their top-tier vehicles. That level of consistency and respect across the board says a lot. My first interaction was with Marc Ingram, who helped me test drive the Jeep and go through numbers with my trade-in. My situation wasn't ideal--negative equity and a few moving parts--and the deal didn't come together that first visit. Still, Marc was straightforward, professional, and never once made me feel pressured or uncomfortable. Eric Rosenthal, the sales manager, was involved behind the scenes and stayed in touch via email. Even though we didn't interact much in person, his communication was quick, clear, and honest. After I left that Friday, I was able to get my situation handled on my end. I came back a few days later ready to move forward and worked with Camila Torres, who was awesome. Super supportive, friendly, and just made the whole process easy. She kept things moving and made sure everything felt smooth. She even gave me my first Jeep duck, which was a cool and unexpected touch. In finance, Mohamad Saab really stood out. He took the time to understand my situation and worked with me while my outside financing was still in progress. At no point did I feel rushed, judged, or like I was a problem deal--just treated with respect the entire way through. That's really what stuck with me. There are a lot of dealerships out there that make you feel like you don't matter unless you're spending big money. That wasn't the case here at all. I left with my new-to-me Jeep and a completely different perspective. Grateful for the way I was treated and the effort the team put in to make it happen. I'd absolutely recommend them. read more

Audi Fletcher Jones - My jeep - Auto Parts & Supplies Near Me - Costa Mesa, California

** This review is for service only** Although there are a few dealerships closer to home I will drive further to bring my car for service here. I always ask for Hayden as my Service Advisor since he has been so helpful during multiple visits. He always listens and genuinely cares about my experience. Top notch customer service ! Thank you Hayden! read more

Thomas Garcia is absolutely amazing at what he does here!!! I have so much more knowledge about buying a car and about FletcherJones as a dealership. I am beyond happy for my purchase! read more

Audi Fletcher Jones - My keys!!! Thank you Thomas G.! God bless you! - Auto Parts & Supplies Near Me - Costa Mesa, California

I have been to two different Audi dealerships and I have to say Fletcher Jones really means it when they say they treat you like family. I bought my Q7 from South Coast Audi and never received a follow up phone call at all. I ended up at Fletcher Jones by mistake but so glad that I did! So much so it didn't take long for me to get my Audi SQ8Etron. I have received numerous phone calls to check up on how we're doing with the car too. Naeil has been our service contact ever since and has been a dream! I never have to wait around during drop off. He always has a courtesy vehicle waiting and same during pick up. I can reach out whenever I have questions or concerns. He always gives me honest recommendations and will make sure to do any inspections even if not asked!! Definitely makes us confident that he is on our side! Won't be going to any other dealership in the future so I guess that means only Audis for us! read more

Couldn't get my key battery replaced on my own so came in and got it done in 10 seconds.

Experience with SERVICE department. I definitely recommend going here for service. Everyone is always friendly, kind and helpful. I have been going here for a few years now and I have worked with Andrey S. who is super helpful and a good communicator. He always keeps me updated on what's going on from insurance/warranty claims to repairs and follow ups. I am pleased and a happy customer. Thanks Audi Fletcher Jones! read more

Had a great experience with the Audi Fletcher Jones service department. The entire process was easy and stress-free from start to finish. Naeil Droubi was absolutely the best to work with he was super helpful, professional, and very communicative throughout the whole process. He was always easy to get a hold of by text or phone, responded quickly, and kept me updated every step of the way. It's hard to find great customer service these days, and Naeil definitely went above and beyond to make everything smooth and convenient. Highly recommend the service department and especially recommend working with Naeil! read more

Hayden Denman is hands down one of the best service advisors I've ever worked with. He took the time to listen carefully to all of my concerns and made sure every issue was fully addressed. His communication throughout the entire process was prompt, transparent, and professional, with consistent status updates along the way. Everything was handled in a timely manner, and the overall experience exceeded my expectations. I'm extremely happy with the service I received at Fletcher Jones Audi thanks to Hayden's outstanding customer care. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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I came in for service and had a significant coupon which I pulled right off their website. When I arrived for my appointment, I found out that the coupon was not valid for my model, even though my model was not named as one of the exempt. David and Frank, in the service department, took care of me and gave me the discount anyway. This is just another example of why I continue to return to this dealership for anything Audi related. Their customer service is impressive. read more

Our family brings our Audi here for service and we go to Natalie! She is amazing! So responsive and helpful with any questions we may have. I highly recommend going to Natalie when you come in for your service. read more

I am super impressed by their service department! David was great at communicating, answering all my questions, and always got back to me promptly. Their services are top notch. I would highly recommend using their service department! read more

Natalie Jackson was very patient and provided us with excellent care. This was our second vehicle we bought from here. They have a beautiful showroom with a lot of options. I felt very comfortable doing business with this dealership. read more

Naeil Droubi in the service department is extremely knowledgeable and he is always helpful whenever any of our Audi cars need service.

Hayden is a LEGEND! Helped me get my R8 taken care of SAME DAY! Absolute professionalism A-Z. Will be returning for all my services. read more

Audi Fletcher Jones - Audi R8 - Auto Parts & Supplies Near Me - Costa Mesa, California

Mo helped us with our purchase of a used Genesis today. The dealership also had tacos caterers, which was such a delicious and fun touch. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

My car had a recall that needed taking care of as well as a couple of other little issues that needed addressing. I called to schedule the service and spoke with David Derebenskiy, who continued to help me and be my main point of contact throughout the process. I was out of town for a few days and had the service taken care of during that time. Not only did they take care of the recall, but they took very good care of my car and even returned it to me cleaner than it was when I dropped it off! David made the entire experience worry-free, from setting up transportation from (and back to) the dealership, updating me throughout, and finally making accommodations so I could pick up my vehicle after hours. The service team also did a wonderful job - I've had my vehicle back for a few weeks now and it's better than ever! Thank you! read more

We are very grateful to the team here at Audi Fletcher Jones in Costa Mesa especially David and Mitchell who assisted us with the service for our car. I really appreciate their communication and their patience. They were very friendly, too! Mitchell communicated with the warranty and just kept us apprised which made it so easy and stress free! He also helped with transportation to and from the dealership while our car was getting fixed. I would recommend you get your service here! They inspected our car to ensure all was fine even beyond what we brought it in for. We also got a car wash! Thank you, Audi Fletcher Jones and thank you, David and Mitchell! read more

Everyone knows buying a car is a stressful experience. But from start to finish the team really made it a smooth process. I initially spoke with Lee and the Dominic Puglisi helped me on site. I didn't feel rushed or pressured during the process. I drove from Los Angeles so I was a little worried how it was going to go but can't recommend them enough. It was definitely worth the drive to have my new Q6. read more

Audi Fletcher Jones - Lexus Q6 E tron - Auto Parts & Supplies Near Me - Costa Mesa, California

Just bought and Audi and couldn't be more happy with the experience! 1st service appt was smooth and seamless. Great communication and results. Mitchell Luckey couldn't have been more accommodating and professional read more

Purchased a pre-owned 2023 A3 here on Saturday (9/27). Experience was good until we drove off with the car. Literally 5 mins after driving off with my purchased car, an electrical malfunction light popped up so obviously we drove back to the dealership and was told my Garrett Poole that it just needed a software update and everything was fine.. and that I should come back Monday, 9/29 to bring it for the tech people as the service center was closed already. Sure fine, got a 7:30am appointment for Monday and was told the car was fine.. On my way to the service center on Monday, my car started to stop at the freeway. I was no longer able to accelerate.. good thing it was starting to get traffic and people were slowing down and I was able to switch lanes to get to the side. It was sooooo traumatic, I could have possibly lost my life if it wasn't rush hour and everybody was going fast.. I was told by a manager in this location that the car was okay to drive. I got lucky in some sense I guess that I ended up okay and not getting hit.. My car was towed and had Audi roadside assistance help me (decent experience there). When I got to the dealership, they had me wait longer than I thought, I was given the run around and I was getting skipped over. Like okay, as if it's not a big deal that the car that I just bought legit stopped accelerating in the freeway.. thanks guys. Anyway, I had to even ask for a loaner cause I had to get to work and wasn't offered one upfront. Maybe service would be different if I looked more important? I'm just a girl I guess?? Bad customer service tbh. A day later, the diagnosis update is that the battery/generator in the car was ACTUALLY faulty after test driving a few times and they don't have one in stock so they have to order it in Germany or whatever.. I am just wondering how the freak this car passed to be sold to customers. I got incredibly so unlucky and have had such a BAD EXPERIENCE. This just makes me really sad and I'm hoping for a better outcome once the car gets fixed. I may or may not update this review but such a disappointing experience. I also hoped I was treated a bit better and people here were more honest with customers. Anyone reading this, don't listen to these sales people about the car being okay to drive even with the lights going off.. you can lose your life over these things. Just here now hoping for a better outcome. read more

service staff were great! shout out to Natalie for the consistent service update and quick replies. thank you!

I've been servicing my Audi A4 at this repair shop since the day I purchased the car, and I couldn't be happier with the experience. Naeil has consistently taken great care of me every time I come in. He always makes sure I'm well taken care of, explains everything clearly, and goes above and beyond to provide as much convenience as possible throughout the process. It's rare to find someone so reliable, attentive, and genuinely customer-focused. I truly appreciate the level of service and trust I've built here over time. Highly recommend this shop--especially working with Naeil. read more

Hayden is our main guy we like to work with for all our service needs , he is quick to respond and always gets all needs met . We have purchased 3 cars from this location and Hayden is one reason we keep coming back ! read more

I drive out of my way specifically to come to this dealership because of David. In an industry where great customer service can be hard to find, David consistently goes above and beyond every time I bring my Audi in for service. He is professional, knowledgeable, honest, and always takes the time to explain everything clearly. I never feel rushed or pressured, and he keeps me updated throughout the entire process so I always know what's going on with my vehicle. His communication is excellent, and he genuinely cares about his customers and their experience. What sets David apart is the level of trust he builds. I know that when he recommends something for my car, it's because it's truly needed. That peace of mind is invaluable. Even though there are dealerships closer to me, I continue to make the drive because I know my vehicle is in good hands with David. Every service visit is smooth, stress-free, and professional thanks to him. Audi is fortunate to have someone like David on their team, and he is a big reason why I remain a loyal customer. If you're bringing your vehicle here, I highly recommend working with David. read more

Many of my family members have bought from Fletcher Jones, so I've always had a positive impression of their brand. This Fletcher Jones location is relatively new compared to the other one, but I'm happy that I can take my car in here. Previously, I had a bad experience with one of the staff members. I understand that it's part of the job to pitch services, but there's never a need to be condescending to a client, especially a loyal one who's been with the dealership for some time. Thankfully, I've now found someone I'm happy to work with. Nowadays, I only work with Naeil because he makes the process super smooth and easy for me. From setting my appointment to picking up my car, I never have to worry about anything. He's informative, friendly, and simply does his job well. Honestly, if it weren't for Naeil, I would've stopped coming here, so I'm glad he's around and hope he continues to be. read more

We had our 2025 Audi Q6 towed in to Audi Fletcher Jones over Memorial Day weekend following an accident. Despite our insurer having the SUV moved to a body shop the next week, Dave Derebensky, service manager, remained in touch to keep us confirmed. He went well beyond our expectations. Thank yo read more