My best car buying experience EVER !! Jason was a pleasure to work with. Amiable, down to earth, and eager to satisfy. He listened and there was no hard sell. Everyone is smiling and happy. It must be a great place to work. Looking forward to taking my new car for service. read more

We had a smooth, hassle-free, and genuinely enjoyable buying experience at Audi Fletcher Jones from start to finish while purchasing a pre-owned 2023 Audi A3. Our interaction began over email with Eric, who was straightforward and transparent about the pricing and out-the-door numbers before we ever made the drive. That mattered to us because we were coming from San Diego and wanted to know exactly what to expect before spending several hours on the road. We arrived around 2 PM on a Sunday after driving roughly 90 miles from San Diego. Traffic made the trip close to two hours and put us about an hour late for our appointment, but Slava and the team were completely accommodating and never made us feel rushed or inconvenienced. Slava had set up our appointment, greeted us when we arrived, and made sure we were settled before handing us over to Randy because he had a personal commitment to attend to. Even after that, he kept checking in on us regularly, offering water, making sure we were comfortable, and helping keep everything on track. Randy then handled the in-person experience from beginning to end and deserves a special mention. He gave us a thorough rundown of the A3, walked us through its features and equipment, joined us on the test drive, demonstrated the key functions, and spent time explaining the car to my teenage son, since the A3 is for him. He made sure we were comfortable with both the vehicle and the buying process at every stage and continued coordinating everything through the purchase and delivery. From reviewing the specs and inspecting and test-driving the car to running the numbers and completing financing, the process moved smoothly. Ray in Finance made what can sometimes be the least enjoyable part of buying a car surprisingly pleasant. He was knowledgeable, witty, quirky in the best way, and kept things moving without making the process feel rushed. The car was washed, filled with a full tank of gas, and nicely staged for delivery with a bow. Despite arriving late, we were out the door with our A3 in about four hours. My son thoroughly enjoyed the experience, and the team made an already memorable purchase even better for our family. What really went above and beyond happened afterward. Randy graciously offered to personally drive the car we had taken to Costa Mesa back to our home in San Diego the following morning. He made the roughly 90-mile trip himself, completely complimentary, even though we live well beyond their usual delivery area. That level of accommodation was unexpected and greatly appreciated. The entire transaction made the drive to Costa Mesa well worth it. We came away extremely satisfied and genuinely appreciative of how Randy, Slava, Ray, Eric, and the broader Fletcher Jones team handled the purchase. Now we hope the A3 holds up over the years as well as the buying experience did. We have Audi dealerships only minutes from our home, but based on this experience, I would not hesitate to consider Audi Fletcher Jones again for a future purchase. Highly recommended, and I hope they continue maintaining this level of professionalism and customer service. read more

Audi Fletcher Jones - Audi A3 2023 - Auto Parts & Supplies Near Me - Costa Mesa, California

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If I could give -10 Stars I would. I bought a NEW AUDI Q3 three years ago and paid for a custom paint job that now comes with new cars. Before the car was three years old all of the paint started peeling off. I drove two hours to the dealership and was given a card from the detail company that they no longer work with. They then told me to work with the dealership in my area where I got it serviced, and Audi Corporate told me the dealership that I bought it at has to work with me in good faith. For a premium brand this is complete bullshit. I asked to speak with the GM and they were unable to put me in touch with him. Needless to say, I would NEVER consider working with this dealership and I've lost faith in Audi as a whole. So much for a premium brand. read more

I bought my Audi a few years ago and chose Audi Fletcher Jones to be my service dealer of choice thanks to David Derebenskiy, who has over the years given me top notch, 5 star service each and every time! He keeps me informed every step of the way and could not make the service experience at a car dealer any smoother! He is single handedly the reason why I would definitely consider another Audi as my next car, for the service experience alone. read more

I had an amazing experience purchasing my Audi Q7! The entire team was professional, friendly, and made the process so easy and stress-free. I never felt pressured, and they truly went above and beyond to make sure I was happy. I absolutely love my Q7 and highly recommend this dealership for their excellent customer service! read more

Where do I start I believe this is car number 30ish for me.... And I really appreciate as little back and forth as possible and a down to earth salesman and Jason surpassed all my expectations. Going to finance and dealing with Leo was a pleasure as well. I have not bought an Audi since Covid times and I really found a brand I was not expecting to go back to but am extremely happy I did! Thank you Jason and Leo for the service and the new A6! read more

Audi Fletcher Jones - Audi A6 prestige - Auto Parts & Supplies Near Me - Costa Mesa, California

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Just paid a visit to the dealership and while the car I wanted was not available - the person who helped us was extremely wonderful - wanted to give a shout of to Collin Berry. If you want a new Audi, I wouldn't hesitate to see him! We'll be standing by until more stock comes in (with the color way I really wanted). read more

Came in for annual service check. From moment of dropping off the car to pickup everything was well organized. They offered ride and pickup for me as my car insurance had wrong information. Very professional and the car was serviced within the same day. Love it. It was very busy on Juneteenth day but they were efficient. Love this location. read more

Audi Fletcher Jones - Inside - Auto Parts & Supplies Near Me - Costa Mesa, California

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I had a great experience working with Collin Berry at Audi Fletcher Jones in Costa Mesa. I shopped around quite a bit before making my decision, and Collin went above and beyond to get me the price I wanted. What really set him apart was his communication. He always responded promptly to my texts and emails, answered my questions, and made the entire process easy. Audi Fletcher Jones is nowhere near where I live, but I chose to buy from Collin specifically because of the level of service he provided. Great price, excellent communication, and no games. I highly recommend asking for Collin Barry at this dealership if you're looking for an Audi! read more

I've owned seven Audi vehicles over the last 20 years. David Derebenski is the best Audi service advisor I've ever worked with. David is consistently a good communicator, is strong at advocating for me as a customer, and ensures that my service is done correctly and on time. Five stars. read more

Top notch service from Rick A. This was especially refreshing after having been to another dealership with thousands of dollars in hidden add-on fees. Thank you, Rick & Fletcher Jones team. read more

I have to highly recommend the VIP treatment at this Audi dealership. They have provided excellent, honest sales expertise. I was a customer of Walters in Riverside until this weekend. Instead of providing VIP sales, and service, Walters failed on all levels when Fletcher Jones shines. Glad to do business with Fletcher Jones Audi. read more

Mz. Natalie Jackson attention to getting the VWID.4 2025 serviced and into our hands was exceptional . Charles Nighbor, Architect read more

Bita was easy to work with and provided exceptional customer service! Also thank you Ray in finance! We are very happy with our new purchase and to be part of the fletcher jones family! Excited to learn we get free car washes anytime and can also park our vehicle here if we ever fly out of John Wayne- nice perks read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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My long time advisor, David always went above and beyond to take care of my car. He is professional, incredibly knowledgeable, kind, caring, and always eager to help. I cannot say enough good things about him and the service I have received under his care. I highly recommend him!!! He's the BEST!! :) read more

I went to this location with the stock number of a car I was interested in buying. I was helped as soon as I walked in by Ahmad. He walked me to the car showed me the features, we went for a test drive. I decided to make the purchase. The process was fairly lengthy but I was always comfortable. Ahmad walked us to Finance and we had a great conversation with Ramon. After my car was clean and waiting with a bow. Ahmad went over the interior controls and I was ready to drive off. Overall great experience wonderful knowledgeable staff. read more

I had a great experience here purchasing a used vehicle for my wife and me. Yutian Chen did an amazing job taking care of us throughout the entire process. She was extremely transparent, knowledgeable, and made sure we had all the information we needed before making our purchase. She never made us feel pressured and provided excellent customer service from start to finish. We truly appreciate how easy and smooth she made the experience. I highly recommend Yutian Chen to anyone looking for a great car-buying experience and exceptional customer service! read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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Great customer experience in service. Very professional and courteous. Ask for David Derebinskiiy.

Walked into Audi Fletcher Jones expecting a pretty typical "used car" experience... and walked out honestly impressed. I wasn't there shopping for a brand new $90k Audi--I came in for a used Jeep. But the way I was treated, you'd think I was buying one of their top-tier vehicles. That level of consistency and respect across the board says a lot. My first interaction was with Marc Ingram, who helped me test drive the Jeep and go through numbers with my trade-in. My situation wasn't ideal--negative equity and a few moving parts--and the deal didn't come together that first visit. Still, Marc was straightforward, professional, and never once made me feel pressured or uncomfortable. Eric Rosenthal, the sales manager, was involved behind the scenes and stayed in touch via email. Even though we didn't interact much in person, his communication was quick, clear, and honest. After I left that Friday, I was able to get my situation handled on my end. I came back a few days later ready to move forward and worked with Camila Torres, who was awesome. Super supportive, friendly, and just made the whole process easy. She kept things moving and made sure everything felt smooth. She even gave me my first Jeep duck, which was a cool and unexpected touch. In finance, Mohamad Saab really stood out. He took the time to understand my situation and worked with me while my outside financing was still in progress. At no point did I feel rushed, judged, or like I was a problem deal--just treated with respect the entire way through. That's really what stuck with me. There are a lot of dealerships out there that make you feel like you don't matter unless you're spending big money. That wasn't the case here at all. I left with my new-to-me Jeep and a completely different perspective. Grateful for the way I was treated and the effort the team put in to make it happen. I'd absolutely recommend them. read more

Audi Fletcher Jones - My jeep - Auto Parts & Supplies Near Me - Costa Mesa, California

I recently purchased my second Audi Q5 from this dealership, and once again, the experience exceeded my expectations. I originally purchased a 2025 Q5 from this dealership in November of last year. Unfortunately, that vehicle was totaled in an accident this past May. After everything that happened, there was no question about where i'd go for my replacement vehicle. I came back to Audi Fletcher Jones and purchased a 2026 Q5, and the entire process was seamless from start to finish. Thank you to Mike in sales for making the purchase process incredibly easy and stress-free. He was professional, transparent, and got a great deal for me. Given the circumstances surrounding my previous vehicle, I truly appreciated how smooth and straightforward he made everything. I'd also like to recognize Naeil (again) in the service department. Shortly after purchasing the vehicle, I noticed an issue with the ambient lighting on one side. Naeil got me taken care of quickly, kept me informed throughout the process, and ensured the repair was completed without any hassle. His level of customer service is exactly what you hope for when bringing your vehicle in for service. From sales to service, this dealership has consistently treated me well and earned my trust. The reason I came back after losing my first Q5 is because of the people here as-well as the advanced saftey features that come with the car, and they proved once again why they deserve my business. I highly recommend this dealership to anyone near or far looking for an Audi and a team that genuinely cares about its customers. read more

Audi Fletcher Jones - 2026 Q5 Premium Plus - Auto Parts & Supplies Near Me - Costa Mesa, California

Purchased a pre-owned 2023 A3 here on Saturday (9/27). Experience was good until we drove off with the car. Literally 5 mins after driving off with my purchased car, an electrical malfunction light popped up so obviously we drove back to the dealership and was told my Garrett Poole that it just needed a software update and everything was fine.. and that I should come back Monday, 9/29 to bring it for the tech people as the service center was closed already. Sure fine, got a 7:30am appointment for Monday and was told the car was fine.. On my way to the service center on Monday, my car started to stop at the freeway. I was no longer able to accelerate.. good thing it was starting to get traffic and people were slowing down and I was able to switch lanes to get to the side. It was sooooo traumatic, I could have possibly lost my life if it wasn't rush hour and everybody was going fast.. I was told by a manager in this location that the car was okay to drive. I got lucky in some sense I guess that I ended up okay and not getting hit.. My car was towed and had Audi roadside assistance help me (decent experience there). When I got to the dealership, they had me wait longer than I thought, I was given the run around and I was getting skipped over. Like okay, as if it's not a big deal that the car that I just bought legit stopped accelerating in the freeway.. thanks guys. Anyway, I had to even ask for a loaner cause I had to get to work and wasn't offered one upfront. Maybe service would be different if I looked more important? I'm just a girl I guess?? Bad customer service tbh. A day later, the diagnosis update is that the battery/generator in the car was ACTUALLY faulty after test driving a few times and they don't have one in stock so they have to order it in Germany or whatever.. I am just wondering how the freak this car passed to be sold to customers. I got incredibly so unlucky and have had such a BAD EXPERIENCE. This just makes me really sad and I'm hoping for a better outcome once the car gets fixed. I may or may not update this review but such a disappointing experience. I also hoped I was treated a bit better and people here were more honest with customers. Anyone reading this, don't listen to these sales people about the car being okay to drive even with the lights going off.. you can lose your life over these things. Just here now hoping for a better outcome. read more

The service is always great here and their luxurious lounge makes waiting on the service a breeze.

Great experience buying my car here! AG was very helpful and made the whole process smooth and easy. Great customer service, and I'm very happy with my purchase. Definitely recommend! read more

I had a very frustrating experience trying to purchase a used Rivian. I specifically asked multiple times whether the vehicle was a Large Pack because that was the only configuration I was interested in. Over the course of two weeks, I received conflicting answers. At one point, the sales manager called me and confidently insisted that the vehicle was a Large Pack. The tone of the conversation came across as dismissive and condescending, as though my concerns were unfounded rather than worth verifying. Since I wasn't convinced, I repeatedly asked for proof instead of driving more than 50 miles to the dealership. Finally, another salesperson took a photo of the vehicle information screen, which clearly showed the vehicle was actually a Standard Pack. To his credit, he apologized and acknowledged that I had been given incorrect and conflicting information for two weeks. If a customer repeatedly says the information appears to be incorrect, the dealership should take a few minutes to verify the vehicle instead of repeatedly assuring the customer they are wrong and asking them to make a long trip. This entire situation could have been avoided by checking the vehicle's information screen. That is not the level of professionalism or attention to detail I expect from an Audi dealership. read more

Mo helped us with our purchase of a used Genesis today. The dealership also had tacos caterers, which was such a delicious and fun touch. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

I contacted Audi Fletcher Jones at aprox 8:00 a.m. Hawaii time / 11:00 a.m. California time because I was ready to purchase a vehicle listed in their inventory. I was prepared to buy in cash and repeatedly made clear that I was ready to move forward and needed to know what they required to complete the sale. Over the next 8+ hours, communication was extremely poor. I was largely ignored, despite trying to get a straightforward answer about how to place a deposit or finalize the purchase. With about an hour left before closing, I was told the vehicle I had been trying to buy all day "might be sold soon" and that someone would update me as soon as possible. No one ever followed up. I understand that cars can sell quickly. What I do not understand is why a dealership would leave a serious, ready-to-buy customer hanging all day rather than clearly communicate whether the vehicle was available or whether there was another buyer ahead of me. I have never had to work this hard to give a dealership money. If you value clear communication, your time, and basic professionalism, I would be very cautious about doing business with this dealership read more

I just left the dealership for the second time where I had a scheduled appointment to receive a loaner vehicle only to be told that the were on a first come first serve basis. For whatever they are not communicating that information when scheduling the . This is a product recall for some software update and it's so frustrating to arrange a schedule around an appointment only for it to be disregarded. They offered an Uber to a location, but for someone that drives around for a living, that obviously will not be a good resolution. Additionally, I was going to have the car appraised for a possible trade-in so they are going to miss out on that as well. I hope the manager of this department sees this review and takes action to correct this protocol. read more

Many of my family members have bought from Fletcher Jones, so I've always had a positive impression of their brand. This Fletcher Jones location is relatively new compared to the other one, but I'm happy that I can take my car in here. Previously, I had a bad experience with one of the staff members. I understand that it's part of the job to pitch services, but there's never a need to be condescending to a client, especially a loyal one who's been with the dealership for some time. Thankfully, I've now found someone I'm happy to work with. Nowadays, I only work with Naeil because he makes the process super smooth and easy for me. From setting my appointment to picking up my car, I never have to worry about anything. He's informative, friendly, and simply does his job well. Honestly, if it weren't for Naeil, I would've stopped coming here, so I'm glad he's around and hope he continues to be. read more

Couldn't get my key battery replaced on my own so came in and got it done in 10 seconds.

My experience at FJ Audi in NB has been fantastic. My tech, Hayden is very attentive, very detail oriented. He explains everything which needs to be done to the car. I took my car in for a recall, and of course Hayden took care of everything as soon as I pulled up. Easy in and out , and of course Hayden kept me updated of the maintenance process. When I picked up the car, my car was spotless and fully charged . Great job Hayden !!!!! read more

I highly recommend Audi Fletcher Jones Costa Mesa, especially for your automotive service needs. The customer service is consistently exceptional, and the team always goes above and beyond to ensure a great experience. A special thank you to Andrey Semenyuta for his outstanding professionalism and dedication. He is knowledgeable, attentive, and truly committed to providing excellent customer care. Every visit has been smooth, efficient, and stress-free thanks to his help. If you're looking for a dealership that values its customers and delivers top-notch service, Audi Costa Mesa is the place to go. read more

** This review is for service only** Although there are a few dealerships closer to home I will drive further to bring my car for service here. I always ask for Hayden as my Service Advisor since he has been so helpful during multiple visits. He always listens and genuinely cares about my experience. Top notch customer service ! Thank you Hayden! read more

We've been loyal Audi owners for years and had trusted Audi Fletcher Jones with servicing multiple vehicles. When we were finally in a position to purchase our dream car--a top-of-the-line rare Audi valued at over 6 figures --we initially tried to buy it through Fletcher Jones. Unfortunately, despite multiple visits, their sales department was unable to help us secure limited and rare vehicle, so we ultimately purchased it through a third party. Even though the vehicle wasn't purchased from Fletcher Jones, every service for the history of the vehicle and since we've owned it has been performed there. That's why our experience with their service department was so disappointing. While dealing with a warranty, our service advisor, Natalie, repeatedly reminded us that because we hadn't purchased the car from their dealership, there wasn't much they could do and implied they would have been willing to do more had we purchased it there. Whether that's dealership policy or not, repeatedly telling a loyal service customer that they're receiving less support because of where they purchased the vehicle is unprofessional and sends the message that customer loyalty only matters if the sale happened at that location. What made the experience even more frustrating is that this vehicle has been meticulously cared for since day one. It's garage-kept, exceptionally clean, and has been serviced exclusively at Fletcher Jones. Yet after service, it was returned to us parked outside, covered in dust, cobwebs, and bird droppings--and it wasn't even washed. When someone invests over 6 figures in a vehicle, they expect more than a luxury badge. They expect the manufacturer and dealership to stand behind the product and to treat customers with professionalism and respect. Instead, we left feeling dismissed, undervalued, and frustrated. It's especially disappointing because we've been loyal Audi customers for years. Brand loyalty should be earned and appreciated--not dismissed because a vehicle happened to be purchased elsewhere. Based on our experience, I would strongly recommend considering another dealership for both service and, frankly, your purchase as well. This experience was incredibly disappointing and has significantly changed our opinion of a dealership we once trusted. read more

Experience with SERVICE department. I definitely recommend going here for service. Everyone is always friendly, kind and helpful. I have been going here for a few years now and I have worked with Andrey S. who is super helpful and a good communicator. He always keeps me updated on what's going on from insurance/warranty claims to repairs and follow ups. I am pleased and a happy customer. Thanks Audi Fletcher Jones! read more

I've had an Audi for several years my service provider David is excellent. I ONLY bring my vehicle here because of him. I'm not a fan of service departments at a dealership, but working with David makes this more calm and manageable. They do not gouge and have loaners readily available as needed. Excellent customer service. read more

Hayden Denman is hands down one of the best service advisors I've ever worked with. He took the time to listen carefully to all of my concerns and made sure every issue was fully addressed. His communication throughout the entire process was prompt, transparent, and professional, with consistent status updates along the way. Everything was handled in a timely manner, and the overall experience exceeded my expectations. I'm extremely happy with the service I received at Fletcher Jones Audi thanks to Hayden's outstanding customer care. read more

Audi Fletcher Jones - Auto Parts & Supplies Near Me - Costa Mesa, California

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Amazing car buying experience. Our Audi specialist, Thomas Garcia, was top notch. The entire process was seamless from start to finish. We are very happy with the new Audi addition to our garage and a big part of that is thanks to Thomas and the team at Audi Fletcher Jones. Highly recommend :) read more

I have been a customer of Fletcher Jones for many years, and once again, Andrey in the Service Department provided an outstanding experience. I brought my 2022 Audi e-tron in for its scheduled inspection, and he made the entire process seamless. He arranged a loaner vehicle and ensured that my service was completed efficiently, getting me in and out without any issues. I genuinely enjoy bringing both of my Audis in for service because I know I can always count on receiving first-class customer care. Andrey's professionalism, attention to detail, and commitment to customer satisfaction are a big part of what keeps me coming back to Fletcher Jones. Thank you for another excellent service experience. read more

Had a great experience with the Audi Fletcher Jones service department. The entire process was easy and stress-free from start to finish. Naeil Droubi was absolutely the best to work with he was super helpful, professional, and very communicative throughout the whole process. He was always easy to get a hold of by text or phone, responded quickly, and kept me updated every step of the way. It's hard to find great customer service these days, and Naeil definitely went above and beyond to make everything smooth and convenient. Highly recommend the service department and especially recommend working with Naeil! read more

I had an outstanding experience with Audi Fletcher Jones from start to finish. The entire team made the process of turning in my Audi S5 and purchasing my new Q8 incredibly smooth, transparent, and enjoyable. A special thank you to Mike Reyes, Leo Cerillo, Mo Saab, and Paul Abrahams. Each of them went above and beyond to answer my questions, keep me informed, and ensure I was comfortable throughout the entire process. Their professionalism, knowledge, and customer service were second to none. Buying a vehicle can feel stressful, but this team made it easy. They were honest, responsive, and genuinely focused on helping me find the right vehicle rather than simply making a sale. I couldn't be happier with my new Q8 and the experience I had at Audi Fletcher Jones. If you're considering an Audi, I highly recommend working with Mike, Leo, Mo, and Paul. They have earned a customer for life. read more

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