I took my Macan in because the brakes were squeaking and noticed that the center hub cap emblems that I HAD were gold and had the red and black Porsche caps were switched to the ALL silver they're beat up and scratched mine were in new condition! I can't believe this ! Not only did they tell me my brakes didn't make noise they switched out my caps!! Unreal!! read more

Apollo is a real pro. Informative without being pushy. Always took the time to answer my calls and texts. In the end, I decided to go in a different direction but I had to take a few seconds to give him a quick nod. It was a real pleasure meeting him and I'm sure he and I will work together soon. read more

Apollo was the NICEST most helpful employee I have ever come across. He helped me get my dream car, and he was so polite and educated about the car I got. I will definitely have Apollo help me out with my next car, and will refer all of my family / friends to him. He is genuinely such a nice and sweet person. Thank you Apollo :) read more

Newport Auto Center - Apollo found the best car for me!! He was so helpful and nice - Car Dealers Near Me - Newport Beach, California

Just a suggestion -- if you work here and are going to go out for lunch as a group wearing your uniforms with your NAMES sewn on them -- use common sense. I would list your names right here, but I'll refrain -- unless asked! I'm sure the older woman with the 6 year old little girl didn't appreciate your abundant use of the EFF BOMB, nor your conversation about a woman's physical attributes and how banging she may or may not be (ps the seven of you did not equal a 10 together) and or if she is shaved. DUDES - there was a SIX YEAR OLD right "EFFING" THERE! YOU'RE WEARING SHIRTS WITH YOUR NAMES SEWN ON THEM!! You are all deplorable. read more

Experienced discrimination at this location and I've never felt so disrespected in my life. I had a service appointment here at 10AM on 9/9/20. I pulled into the service drive and waited patiently for 15 min. Service advisors and porters came and went and didn't acknowledge me. A older Caucasian gentleman pulled in with a yellow classic 911 and as soon as he literally put the car on park he was assisted right away I kid you not! They assisted him so quick it was like watching a nascar pit crew helping him out. I was furious. But I didn't interrupt them at all. As soon as they were done I told the service porter that I was here first. To which he responds "oh I thought you were on your phone" if I was on my phone I Forsure wouldn't have noticed any of that. I talked to the service manager and I voiced my frustration with this to which she did apologize however , I was here for a separate issue which was regarding negligence to my front bumper spoiler. It was snapped back into place when it should have just been replaced back in May when I asked them to. I drove almost 45 min here since I live in the city of lomita and both experiences have been bad! This is now 2 very bad experiences with this dealership. I have a total of 5 cars currently with autonation and this dealership doesn't reflect the type of experience every customer no matter their race or religion should experience. I have never experienced discrimination at any place of business ever in my life. I know this dealerships located in Newport Beach where people of color aren't treated very fairly. They offered to replace my front spoiler at a discount and fill up my tank but that doesn't remedy the bigger problem here. Action needs to be taken and fast because if they are hiring people and they think that any form of discrimination is ok then this place doesn't shouldn't be in operation. Discrimination has no place when it comes to customer service! read more

Larry was a great salesman and the entire team was great in moving me through the process. Thank you Larry! read more

If I could give this place less than one star I would. We bought a brand new Porsche Cayman Gts and within a month it broke down. When we called Porsche roadside assistance they were worthless with no tow after a 3 hour wait! When I called the dealership they told me to call AAA!!! Why bother offering roadside assist if they won't show up! Garbage car, garbage service read more

We had purchased my wife's Macan two years ago at Porsche NB. Matthew Chis was very helpful then, so I looked for him when I went in to buy my first 911. Spending the last 30+ years in BMW's & MB, I had a ton of questions to help guide me towards the model that fit my needs. Matthew was very patient and knowledgeable, helping me to the right car that was located at another dealer. In the end, they got the car I wanted at a fair price and I'm very happy with the entire experience. Look up Matthew Chis when looking for a similar experience. You'll be glad you did! read more

POOR SERVICE. I went in with a battery problem for a warranty issue on my 911. I was told flat out that because the car had less than 6,000 per year the battery was not covered under warranty. I looked this up in the warranty language and this is NOT true necessarily. I am taking them to arbitration. They use the excuse there is nothing they can due because they have to follow Porsches rules. Well the language is NOT absolute that it is NOT covered and I pointed that out to them. They have NO comment just that they will send it in to Porsche. SO if you have any problems go to arbitration. VERY DISSAPOINTED. read more

The Customer Service Manager Teri was so accommodating to my son and I when we came in impromptu to get a stuck key out of our shocks. She and her team went out of their way for an odd request and I'd highly recommend them for service. Thank you Teri!!! read more

My Porsche Cayenne Diesel had a oil leak where the oil pan and bell housing meets. This issue has been documented by some online forums: https://www.renntech.org/forums/topic/46714-2013-cayenne-diesel-fluid-leak/ Called in and Jason Sands the service advisor had me bring the vehicle in. It turns out they had to pull the entire motor out of the car and replace every seal just for good measure! It was a 2 week undertaking! After which I had 2 occasions after where the check engine light came on, one due to a temperature gauge and another due to a loose wire. Long story short Jason and the Newport Autocenter Team really took care of me and my car. Did everything possible to get to the bottom and fix every issue. Gave me a new Audi Q7 as free loaner and went beyond the call of duty to get everything resolved. Really reputable and honest dealer that doesn't cut corners even on their own dime! Highly recommend this place if own a Porsche, Audi or Bentley! read more

Newport Auto Center - Car Dealers Near Me - Newport Beach, California

See all

This is y last interactions with dealership that sells Bentlys in Newport Beach. A car we purchased from Newport Auto which has 38000 miles on it first of all, it took me several days to get a response and an appointment to bring my car into the dealership . I had to make several calls. A female answers the phone at the dealership then transfers the call to Bentley Repair; It goes to voice mail (always) I left messages, no return call. I expressed my frustration to the female that answers the phone who told me she would walk out and leave a note for the service person. Finally I got a return all after four days and when I expressed I wanted to bring my car in for a general check up and also a repair as my back convertible window had come loose in a small area and needed to be repaired. I was informed "they were short handed and it would be a few days before they could take the car. I dropped the car off and waited to hear back. In a a couple of days I did receive a return call from service person who told me the following: Your window cannot be repaired. You will need to replace the entire top: $10,500 We are recommending the 8 year service: 3,600 I was shocked and responded "i will pick my car up tomorrow" Response: ok We picked my Bentley up and the paperwork just said "customer refuses service" I then looked for a highly rated repair place that worked on Bentleys. I found one and contacted them. I inquired for a referral to a reputable convertible top company and got that as well. Made an Appointment and showed up with my car. Without discussing my interaction with Newport Auto, I explained to this man, "my back window has come loose and I need it repaired. He looked at my car and said "no problem, I will fix it. it will be $1800 and comes with a one year warranty. We left the Bentley, he repaired it. It looks like new. Balance of Service: I recontacted Bentley Service (same problem of getting service to take or return a call. After a fe days I spoke with "the Bentley Service person who was not the first service person I interacted with. I explained that I had brought my car in and that I would like that estimate for the window repair and service in writing so I could go over it with my husbands. I was emailed an estimate from Newport Auto, Now understand my car had not been back to the service dept therefore no one had reexamined my car. I was in total complete disbelief when I received an estimate that totaled : $21,906.12 which included a blurb leaving the door open for further charges. All of a sudden my car needed several additional repairs then originally quoted. (of course it still included the need to replace the entire top)I had my car thoroughly checked by the other repair company telling them I wanted the entire car gone over and repairs to anything needed. Our bill total was $4,937.28 In other words instead of the $21,906.12 quoted by Newport Auto we paid: -------------------------------------- $6,737.28 I contacted the Bently corporate office, sent the above and to date, have not had a response. read more

Stay far away from this dealership! I have had two negative experiences with Newport Auto Center. I will NEVER do business with establishment. I purchase a new car almost every year and have never had a dealer operate with such a low level of integrity. In October 2013 i took my car in for service. I was having a small electrical issue that caused the car to occasionally get stuck in gear. After a week in service they told me the car needed a new transmission. I spoke with the service manager and GM and they concluded the transmission was totally gone with only 15,000 miles. Was charged $1000 in diagnostic fees which would be applied to the 20K needed for a new tranny. Decided to get a 2nd opinion. Turns out the problem was a faulty wire. Less than $200 to diagnose and replace! Against my better judgement i contacted them in March 2014 to inquire about the purchase of a pre-owned vehicle advertised on Ebay. I asked the salesman to provide some interest ratess along with the sales price of the car. He said the rate would be somewhere between 2.75%-3.99%. I asked him to finalize the best rate available as i wanted to finalize the numbers before picking up the car. He send me a payment based on a 6.99% interest rate and $5000 above the advertised price. When confronted about the discrepancy he said "Just Forget It" and hung up. No Honesty, No Intergrity, - Low Moral Standards! read more

Dishonest Service. Like Cat H, my last two service appointments were horrible. I was charged $150 to diagnose that my car needed a $300 new battery. I do not feel comfortable coming back here. read more

I recently purchased my 'young boy dream car' and its been The Best decision I have made in a long, long time. And Twee and Marcus made my dream come true - super easy and professional. Although my car was previously owned, I have the feeling that I purchased a brand new one. Thats how they made me feel and such backed up with realistic service assurances. The dealership is of great standing and I know I will be back - great experience! read more

Marty Beam was great. Kept me informed each step of the way after I ordered my car. Helpful, but never pushy. This is my first Porsche. Love my car. Loved my dealer experience. read more

Came in to this dealership to buy a used 2005 Chevy Suburban. The sale was small beans for these guys, but I felt like I received the same care and attention from Matthew Chis, Giovanni Bucci, and the rest of the team that they'd have given me if I'd been buying a new Porsche. Super relaxed and hassle-free process. They even detailed the truck and filled it up with a full tank before I drove it off the lot. Couldn't be happier. I can only speak to the experience of buying a used car here - they seem to have a higher quality used inventory because of the area they are in - but if I win the lottery, you can bet they'll be the dealership I go to for my new Porsche. read more

Have been a customer since 2003. Rick West, in service, has taken care of our cars since that time. Convenience and quality has been above average at every visit. I recommend him and the dealer. read more

I have bought many cars from Newport Auto and they continue to be the best dealer I have ever dealt with. They never pressure me into anything and treat me the way everyone wants to be treated. My last purchase was a delight, I told them what I needed to make a deal and I know that Matt and Dan worked hard to make it happen. I'm not the easiest guy to deal with but they always treat me with respect and seem to care that they do there best for me. No games just good honest hard work. Lots of inventory and and great service. Love this place. Thanks to the whole staff. Rick McM------ read more

I have purchased and leased many cars from Newport. Roman Fessel is a wonderful salesman! He is honest , knowledgeable and a straight shooter. Over 27 years of experience with the service department on my Porsches and Audis. Among the cars were R8's, and Porsche Turbos. I consider myself a perfectionist and can truly say this dealership has met my expectations consistently. read more

Excellent service from Newport auto center . Dennis takes good care of me ! I wouldn't go anywhere else . They are responsive and go the extra mile ! Beautiful showroom too ! read more

I LOVE this place! The service department and sales Manager, Tim Tauber, are so friendly and concerned. My car is always done on time and washed and I am given a car to drive while the service takes place. I have owned many luxury cars purchased at many dealers but the service department has left me frustrated. This is an easy place to do business and I always leave feeling like a Queen! Thank you guys at Newport Auto Center!! read more

Really liked the service. Very helpful. Finance team gave me a hard time but were willing to help.

This is the second time I've purchased a vehicle from Newport Auto. They always go out of their way to accommodate my needs and feel I got a great deal. There is sometimes a little disorganization/miss-communications but they always make it right in the end. The finance team was fantastic. No pressures, no worries just a great experience. read more

Rick got me in right away ( no appointment ) to analyze and replace a battery. He recommended the less expensive Interstate battery which I appreciated. Back on the road hours later after getting a ride home to cool my heels while waiting. read more

Sammer was amazing and helped me from start to finish. I would definitely go back to get a car from here and recommend to all my friends.

Great stock and customer service! Very accommodating and eager to please their customers.

Will gladly raise this to a 3 or 4 star, as soon as you fix your damn push to talk system. That system always asks me to push 1,2, or 3 to speak to a certain department, and I end up at the receptionist. I would assume a multimillion dollar dealership would be able to figure this out. Good luck read more

I will be honest, we NEVER used to come here to buy cars. The sales guys never seemed to pay any attention to people walking around outside, and made it seem like they were uninterested in our business. Then we met Tommy, and life has not been the same! There are literally not enough words for me to describe how amazing this man is. If it were possible, I would never buy another car from anyone ever because he is THAT good. Forget about being nice during the transaction - anyone can do that. Tommy follows up constantly to make sure that we are happy with the purchase and if there is anything that he can do. We occasionally stop by just to see what is new (not to purchase) - and he does not try to sell us on a car! To me, that is incredible and shows he values the relationship and does not treat us nicely only because we are going to buy a car that day. Of course if we wanted to buy a car, he could make that happen too. Like I said, not enough good words for him - he is simply the best. Don't buy your cars from anyone else! read more

My review is based on the experience of purchasing a car only. I usually feel like buying a car is stressful and frustrating. At Newport Auto I was surprised to find that I wasn't pressured and I got a great deal on a 2013 911 Carrera S. I got a response to emails almost immediately regarding the status of my car (custom build). I would not hesitate to recommend this dealership for purchasing a car. read more

This is my fourth car purchase from Newport Auto Center. They've all gone very smoothly, and I've always been treated with the utmost respect. I worked with Elden Lauterbach on the purchase, and he was very gracious and helpful and kept me informed on the progress of the car as it was built. I highly recommend both Elden and Newport Auto Center! read more

Very happy with service department Rick West had my 911 ready when promised will take car back for next service

Not a good experience. I left feeling insulted, like I was not good enough to buy a car from them. Attitude from the sales rep was not too friendly. I felt as if I was wasting his time. I realize they are in the business to make a profit, but at what cost? I mean I was ready to buy that day, but they would not budge. If you don't mind paying top dollar and getting low balled on your trade, then this is the place for you. You will certainly pay the markup to buy at this dealership. Kind of crazy, because I plan to buy in the next few days, I guess not here. read more

We worked with Richard Zierhut when we purchased our car at Newport. He was great and took very good care of us! Thank you Richard!

I appreciated the complimentary rental car and shuttle service, and they did not charge me for the service inspection; however, I had to follow up multiple times on the status of my car and my car was not ready when I came to pick it up. read more

Professional and efficient. Service provider was Jason Sands. Without an appointment, serviced and returned car same day. Great job.

As painless as one could have imagined for a first-time leaser. Twee H. in sales will help you out- I will always go back to her for future car needs at that dealership. Finance manager is quite rough around the edges, and I would have given a higher rating if she had been a bit more personable. Have yet to experience any service department needs--- I'm holding my breath on this one. read more

Quality, quality, quality. Great car, great support and Morgan, the sales person was the best. I would recommend buying a vehicle here for sure. read more

I've owned my Porsche for nearly 2 years now. Jason Sands in service has been the most responsive, attentive, and thorough service advisor I've had in 20 years of ownership. He reminds me of interval schedules and will always ensure I'm provided a method of transportation if the service will take longer than expected. Thanks NB Porsche for always being a great facility. Special thanks to Jason! Makes me feel the Porsche brand stands behind all aspects of owning a vehicle! read more

Great dealership with exceptional service department. Jason in service always provides professional service and is very thorough in his follow up. The manager, Tim Tauber, has always treated me like family and has always been up front and honest. I wouldn't buy a Porsche or an Audi from any other dealer. I've been a customer since 1990 and have never had a bad experience. read more